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'Contact Islington issue resolution performance'.
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| Service Id | Service Unit | Service Description | Target Days | Closed Within Target | % in Target | Closed Incidents | Av Days to Close | 0 to 1 week | 1 to 2 weeks | 2 to 4 weeks | 4 to 8 weeks | 8+ weeks | Open Incidents | Total Incs |
| Highways | ||||||||||||||
| highdefrpir | Pothole - hwyca | 5 | 14 | 82.3529411764706 | 17 | 3.05882352941176 | 3 | 0 | 1 | 0 | 0 | 4 | 21 | |
| hwycaco | Condition - hwyca | 5 | 11 | 91.6666666666667 | 12 | 2.16666666666667 | 1 | 1 | 4 | 0 | 0 | 6 | 18 | |
| hwycade | Debris in road | 5 | 1 | 100 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| hwycaoo | Other obstruction (inc. Builders Waste) - hwyca | 5 | 9 | 90 | 10 | 3.2 | 0 | 0 | 0 | 0 | 0 | 0 | 10 | |
| hwycarm | Road markings / lines - hwyca | 5 | 1 | 100 | 1 | 1 | 1 | 2 | 1 | 0 | 0 | 4 | 5 | |
| hwycasw | Surface water ponding - hwyca | 5 | 2 | 100 | 2 | 0.5 | 0 | 1 | 0 | 0 | 0 | 1 | 3 | |
| hwycauw | Utility works - hwyca | 5 | 6 | 100 | 6 | 1.16666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 6 | |
| Carriageway | 5 | 44 | 89.80 | 49 | 2.46938775510204 | 5 | 4 | 6 | 0 | 0 | 15 | 64 | ||
| hwyceda | Damaged - hwyce | 5 | 0 | 0 | 1 | 9 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Cellar Access (Coal Hole) | 5 | 0 | 0.00 | 1 | 9 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| hwycpgc | General condition - hwycp | 5 | 5 | 100 | 5 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |
| hwycpob | Obstructed - hwycp | 5 | 1 | 100 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| hwycpup | Uneven pavement - hwycp | 5 | 6 | 85.7142857142857 | 7 | 2.85714285714286 | 1 | 0 | 0 | 0 | 0 | 1 | 8 | |
| Central Pavement | 5 | 12 | 92.31 | 13 | 2.84615384615385 | 1 | 0 | 0 | 0 | 0 | 1 | 14 | ||
| hwyccda | Damaged - hwycc | 5 | 1 | 100 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Comms Cabinet | 5 | 1 | 100.00 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| hwycsre | Request - hwycs | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 2 | 2 | |
| Cycle Stand | 5 | 0 | 0.00 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 2 | 2 | ||
| hwyfgmp | Missing padlock - hwyfg | 5 | 0 | 0 | 1 | 8 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Fire Gate | 5 | 0 | 0.00 | 1 | 8 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| highdefrdp | General Condition (Damaged Paving) | 5 | 16 | 94.1176470588235 | 17 | 2.88235294117647 | 3 | 2 | 3 | 0 | 0 | 8 | 25 | |
| hwyfolb | Low branches - hwyfo | 5 | 0 | 0 | 1 | 10 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| hwyfoms | Missing slab - hwyfo | 5 | 1 | 100 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| hwyfoob | Other obstruction (inc. Builders Waste) - hwyfo | 5 | 5 | 71.4285714285714 | 7 | 4.14285714285714 | 0 | 0 | 2 | 0 | 0 | 2 | 9 | |
| hwyforb | Rocking slab - hwyfo | 5 | 3 | 100 | 3 | 1.66666666666667 | 1 | 0 | 0 | 0 | 0 | 1 | 4 | |
| hwyfoup | Uneven pavement - hwyfo | 5 | 1 | 100 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Footway | 5 | 26 | 86.67 | 30 | 3.26666666666667 | 4 | 2 | 5 | 0 | 0 | 11 | 41 | ||
| wasteenfrsmd | Blocked - hwygu | 5 | 8 | 100 | 8 | 1.75 | 0 | 0 | 3 | 0 | 0 | 3 | 11 | |
| Gully (Drains) | 5 | 8 | 100.00 | 8 | 1.75 | 0 | 0 | 3 | 0 | 0 | 3 | 11 | ||
| hwyhehn | Hedge needs attention (describe) | 5 | 1 | 100 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Hedge | 5 | 1 | 100.00 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| hwyhitd | Date / Time of incident | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 1 | |
| Highways Insurance | 5 | 0 | 0.00 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 1 | ||
| hwykeda | Damaged - hwyke | 5 | 3 | 100 | 3 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | |
| Kerb | 5 | 3 | 100.00 | 3 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| hwylpda | Damaged - hwylp | 5 | 1 | 100 | 1 | 4 | 2 | 1 | 0 | 0 | 0 | 3 | 4 | |
| hwylpew | Exposed wires - hwylp | 5 | 1 | 100 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| hwylpgr | Graffiti - hwylp | 5 | 1 | 100 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| hwylpli | Light on 24/7 - hwylp | 5 | 2 | 100 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |
| hwylplo | Light out - hwylp | 5 | 3 | 100 | 3 | 3.33333333333333 | 0 | 0 | 1 | 0 | 0 | 1 | 4 | |
| Lighting Point | 5 | 8 | 100.00 | 8 | 3 | 2 | 1 | 1 | 0 | 0 | 4 | 12 | ||
| hwylpfda | Damaged - hwylpf | 5 | 5 | 100 | 5 | 2.4 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |
| hwylpfgr | Graffiti - hwylpf | 5 | 3 | 100 | 3 | 3.33333333333333 | 1 | 0 | 0 | 0 | 0 | 1 | 4 | |
| hwylpfli | Light on 24/7 - hwylpf | 5 | 2 | 100 | 2 | 2 | 1 | 0 | 0 | 0 | 0 | 1 | 3 | |
| hwylpflo | Light out - hwylpf | 5 | 12 | 80 | 15 | 4.33333333333333 | 1 | 0 | 0 | 0 | 0 | 1 | 16 | |
| Lighting Point (Footway) | 5 | 22 | 88.00 | 25 | 3.64 | 3 | 0 | 0 | 0 | 0 | 3 | 28 | ||
| highrsi | Skip (With Paris Links) | 5 | 120 | 98.3606557377049 | 122 | 1.41803278688525 | 1 | 0 | 6 | 0 | 0 | 7 | 129 | |
| Other | 5 | 120 | 98.36 | 122 | 1.41803278688525 | 1 | 0 | 6 | 0 | 0 | 7 | 129 | ||
| hwysbfda | Damaged - hwysbf | 5 | 1 | 50 | 2 | 4.5 | 0 | 0 | 2 | 0 | 0 | 2 | 4 | |
| Safety Bollards (Footway) | 5 | 1 | 50.00 | 2 | 4.5 | 0 | 0 | 2 | 0 | 0 | 2 | 4 | ||
| hwysbrda | Damaged - hwysbr | 5 | 1 | 50 | 2 | 4 | 2 | 0 | 0 | 0 | 0 | 2 | 4 | |
| hwysbrgr | Graffiti - hwysbr | 5 | 1 | 100 | 1 | 5 | 2 | 0 | 0 | 0 | 0 | 2 | 3 | |
| hwysbrlo | Light out - hwysbr | 5 | 1 | 100 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| hwysbrmi | Missing - hwysbr | 5 | 2 | 100 | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |
| Safety Bollards (Road) | 5 | 5 | 83.33 | 6 | 3.83333333333333 | 4 | 0 | 0 | 0 | 0 | 4 | 10 | ||
| hwysida | Damaged - hwysi | 5 | 1 | 100 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| hwysiob | Obscured - hwysi | 5 | 0 | 0 | 1 | 10 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| hwysire | Request - hwysi | 5 | 0 | 0 | 1 | 8 | 0 | 0 | 1 | 0 | 0 | 1 | 2 | |
| Sign | 5 | 1 | 33.33 | 3 | 6.66666666666667 | 0 | 0 | 1 | 0 | 0 | 1 | 4 | ||
| hwysifob | Obscured - hwysif | 5 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 1 | |
| hwysifre | Request - hwysif | 5 | 1 | 100 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Sign (Footway) | 5 | 1 | 100.00 | 1 | 2 | 1 | 0 | 0 | 0 | 0 | 1 | 2 | ||
| highdefrdsf | Damaged - hwyst | 5 | 5 | 100 | 5 | 1.8 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |
| hwystre | Request - hwyst | 5 | 0 | 0 | 2 | 8.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |
| Street Furniture | 5 | 5 | 71.43 | 7 | 3.71428571428571 | 0 | 0 | 0 | 0 | 0 | 0 | 7 | ||
| highdefrtlnw | Faulty - hwyts | 5 | 5 | 100 | 5 | 2.2 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |
| hwytsda | Damaged - hwyts | 5 | 1 | 100 | 1 | 2 | 1 | 0 | 0 | 0 | 0 | 1 | 2 | |
| Traffic Signal | 5 | 6 | 100.00 | 6 | 2.16666666666667 | 1 | 0 | 0 | 0 | 0 | 1 | 7 | ||
| hwytsffa | Faulty - hwytsf | 5 | 1 | 50 | 2 | 7.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |
| Traffic Signal (Footway) | 5 | 1 | 50.00 | 2 | 7.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | ||
| hwytrgc | General complaint - hwytr | 5 | 4 | 80 | 5 | 3.2 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |
| hwytrlbp | Low branches over pavement - hwytr | 5 | 1 | 100 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| hwytrtr | Tree roots - hwytr | 5 | 1 | 100 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Tree | 5 | 6 | 85.71 | 7 | 3.14285714285714 | 0 | 0 | 0 | 0 | 0 | 0 | 7 | ||
| hwyucda | Damaged - hwyuc | 5 | 2 | 100 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |
| hwyucnr | Noise / Rocking - hwyuc | 5 | 1 | 100 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Utility Cover | 5 | 3 | 100.00 | 3 | 2.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| hwyucfda | Damaged - hwyucf | 5 | 1 | 100 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| hwyucfnr | Noise / Rocking - hwyucf | 5 | 1 | 100 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Utility Cover (Footway) | 5 | 2 | 100.00 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | ||
| hwyuvdc | Damaged cover - hwyuv | 5 | 1 | 100 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Utility Valve | 5 | 1 | 100.00 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| Highways | Service Area Subtotals | 5 | 277 | 91.72 | 302 | 2.39735099337748 | 22 | 7 | 27 | 0 | 0 | 56 | 358 | |
| Report Totals | 5 | 277 | 91.7218543046358 | 302 | 2.39735099337748 | 22 | 7 | 27 | 0 | 0 | 56 | 358 |