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'Contact Islington issue resolution performance'.
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| Street Environment Services | All Incidents since 01/03/2010 | ||||||||||
| OneServe- Street Environment Services Report as at 00:00:00 29/03/2010 | |||||||||||
| Reference: Report 1 (SES Main) | |||||||||||
| CLOSED INCIDENTS | OPEN INCIDENTS | ||||||||||
| Service ID | Service Description | Service Id | Closed Incidents | Av Days to Close | 0 to 1 week | 1 to 2 weeks | 2 to 4 weeks | 4 to 8 weeks | 8+ weeks | Open Incidents | Total Incs |
| Street Environment Services | |||||||||||
| bwastercbw Request assisted collection of bulk waste | 18 | 2.61111111111111 | 5 | 0 | 0 | 0 | 0 | 5 | 23 | ||
| bwastercwg Request assisted collection of white goods | 8 | 3.625 | 0 | 0 | 0 | 0 | 0 | 0 | 8 | ||
| Assisted Collections | 26 | 2.92307692307692 | 5 | 0 | 0 | 0 | 0 | 5 | 31 | ||
| erdartbf Removal of body fluids | 6 | 0.666666666666667 | 0 | 1 | 0 | 0 | 0 | 1 | 7 | ||
| erdartda Report dead animal | 4 | 0.5 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | ||
| erdartsn Report syringes/ needles | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| DART Team | 11 | 0.636363636363636 | 0 | 1 | 0 | 0 | 0 | 1 | 12 | ||
| Street Environment Services | Service Area Subtotals | 37 | 2.24324324324324 | 5 | 1 | 0 | 0 | 0 | 6 | 43 | |
| Street Management | |||||||||||
| ctdrdrdc Report abandoned cones, barriers, signs or cycles | 2 | 2.5 | 2 | 0 | 0 | 0 | 0 | 2 | 4 | ||
| duwdffwg Report of dumped fridge-freezer (White Goods) | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| duwdfwg Report of dumped fridge (White Goods) | 2 | 1.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | ||
| duwdw Report of dumped waste | 223 | 1.5067264573991 | 3 | 1 | 0 | 0 | 0 | 4 | 227 | ||
| duwdwmwg Report of dumped Washing Machine (White Goods) | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 1 | 2 | ||
| dwwdbo Transfer to back office - dwwd | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 2 | 2 | ||
| dwwdci Resolved by Contact Islington - dwwd | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| dwwdot Other - dwwd | 5 | 6.6 | 1 | 0 | 0 | 0 | 0 | 1 | 6 | ||
| Dumped Waste | 235 | 1.62553191489362 | 9 | 1 | 0 | 0 | 0 | 10 | 245 | ||
| flypostbo Transfer to back office - flypost | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 1 | ||
| flypostrrfp Request removal of fly posting | 2 | 1 | 1 | 0 | 0 | 0 | 0 | 1 | 3 | ||
| Fly Posting | 2 | 1 | 2 | 0 | 0 | 0 | 0 | 2 | 4 | ||
| grafbo Transfer to back office - graf | 1 | 6 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| grafrg Report graffiti | 67 | 3.74626865671642 | 15 | 2 | 1 | 0 | 0 | 18 | 85 | ||
| Graffiti | 68 | 3.77941176470588 | 15 | 2 | 1 | 0 | 0 | 18 | 86 | ||
| rcygbco Report missed green box collection | 131 | 1.24427480916031 | 7 | 0 | 0 | 0 | 0 | 7 | 138 | ||
| recycbnrs Recycling bin not returned to stance | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| recycbo Transfer to back office - recyc | 12 | 2.75 | 1 | 0 | 0 | 0 | 0 | 1 | 13 | ||
| recycci Resolved by Contact Islington - recyc | 8 | 2.375 | 0 | 0 | 0 | 0 | 0 | 0 | 8 | ||
| recyckc Request for kitchen caddie | 49 | 2.55102040816327 | 3 | 0 | 0 | 0 | 0 | 3 | 52 | ||
| recyclf Request for leaflet | 6 | 1.83333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 6 | ||
| recycmcb Report missed commingled bin collection | 16 | 1.3125 | 0 | 0 | 0 | 0 | 0 | 0 | 16 | ||
| recycmfas Report missed flat above shop | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | ||
| recycmgwc Report missed green waste collection | 24 | 1.875 | 1 | 0 | 0 | 0 | 0 | 1 | 25 | ||
| recycmkwc Report missed kitchen waste collection | 36 | 1.41666666666667 | 5 | 0 | 0 | 0 | 0 | 5 | 41 | ||
| recycmtr Report missed trade recycling collection | 9 | 1.22222222222222 | 0 | 0 | 0 | 0 | 0 | 0 | 9 | ||
| recycnrkwc Request for new/replacement kitchen waste containr | 118 | 2.96610169491525 | 11 | 0 | 0 | 0 | 0 | 11 | 129 | ||
| recycos Request for odour strip | 5 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| recycot Other - recyc | 13 | 2.46153846153846 | 1 | 0 | 0 | 0 | 0 | 1 | 14 | ||
| recycrbbs Request for bio bags for Schools | 2 | 1.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | ||
| recycrbld Recycling bags left down | 4 | 2.75 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | ||
| recycrcrs Request for clear recycling sacks | 12 | 1 | 0 | 1 | 0 | 0 | 0 | 1 | 13 | ||
| recycrcwb Request for commingled wheelie bin | 8 | 2.25 | 0 | 0 | 0 | 0 | 0 | 0 | 8 | ||
| recycrerb Request for estate recycling bag/box | 86 | 2.55813953488372 | 10 | 0 | 0 | 0 | 0 | 10 | 96 | ||
| recycrgwb Request for replacement garden waste bag | 139 | 2.56834532374101 | 11 | 0 | 0 | 0 | 0 | 11 | 150 | ||
| recycrjrs Request to join recycling scheme | 19 | 3.26315789473684 | 1 | 0 | 0 | 0 | 0 | 1 | 20 | ||
| recycrmer Report missed estate recycling collection | 58 | 2.06896551724138 | 2 | 0 | 0 | 0 | 0 | 2 | 60 | ||
| recycrmkwc Request removal of kitchen waste container | 6 | 1.66666666666667 | 1 | 0 | 0 | 0 | 0 | 1 | 7 | ||
| recycrrbl Request for replacement recycling box | 278 | 2.75539568345324 | 32 | 0 | 0 | 0 | 0 | 32 | 310 | ||
| recycrrcw Request removal of commingled wheelie bin | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | ||
| recycrrgb Request removal of Greenbox | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 1 | ||
| recycrrli Request for replacement recycling lid | 30 | 1.5 | 4 | 0 | 0 | 0 | 0 | 4 | 34 | ||
| recycrs Request for recycling sacks | 9 | 2.55555555555556 | 0 | 0 | 0 | 0 | 0 | 0 | 9 | ||
| recycrwfs Request withdrawl from scheme | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| Recycling | 1084 | 2.3330258302583 | 91 | 1 | 0 | 0 | 0 | 92 | 1176 | ||
| rcyrpbo Transfer to back office - rcyrp | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| rcyrpci Resolved by Contact Islington - rcyrp | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| recycrdrb Report damaged recycling bank | 1 | 3 | 1 | 0 | 0 | 0 | 0 | 1 | 2 | ||
| recycrobb Report of overflowing Bottle bank | 6 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 6 | ||
| recycropb Report of overflowing Paper bank | 6 | 1.83333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 6 | ||
| recycrorb Report overflowing recycling bank | 4 | 1.75 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | ||
| recycrrbm Report Recycling banks missing | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| Recycling Points | 20 | 1.75 | 1 | 0 | 0 | 0 | 0 | 1 | 21 | ||
| refcolrcbb Report missed collection of cm. refuse (Bin Bag) | 33 | 1.36363636363636 | 0 | 0 | 0 | 0 | 0 | 0 | 33 | ||
| refcolrccr Report missed collection of cm. refuse (Container) | 33 | 1.60606060606061 | 1 | 0 | 0 | 0 | 0 | 1 | 34 | ||
| refcolrmlgc Report of missed lumber or general collection | 26 | 2 | 0 | 1 | 0 | 0 | 0 | 1 | 27 | ||
| refcolrmrc Report missed refuse collection (Dom. bin bag) | 468 | 1.48290598290598 | 16 | 0 | 1 | 0 | 0 | 17 | 485 | ||
| rfcbnrs Bin not returned to stance | 6 | 1.33333333333333 | 0 | 0 | 1 | 0 | 0 | 1 | 7 | ||
| rfcbo Transfer to back office - rfc | 6 | 2 | 0 | 1 | 0 | 0 | 0 | 1 | 7 | ||
| rfcci Resolved by Contact Islington - rfc | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| rfcds Domestic skip | 4 | 1.25 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | ||
| rfcenfc Report of excess noise from crew | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| rfcewnc Report of excess waste not collected | 19 | 1.68421052631579 | 0 | 0 | 0 | 0 | 0 | 0 | 19 | ||
| rfcmfcc Report missed refuse collection (Dom. Container) | 163 | 1.39877300613497 | 3 | 0 | 0 | 0 | 0 | 3 | 166 | ||
| rfcncw Report of non collection of waste | 12 | 1.91666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 12 | ||
| rfcot Other - rfc | 5 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| rfcpcw Report of part collection of waste | 8 | 1.25 | 0 | 0 | 0 | 0 | 0 | 0 | 8 | ||
| rfcsrnp Report of spilt refuse not picked up | 3 | 1.66666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| Refuse Collection - Complaints | 790 | 1.49620253164557 | 20 | 2 | 2 | 0 | 0 | 24 | 814 | ||
| rcech Request Container exchange - Chamberlain | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| rceeu Request Container exchange - Eurobin | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 1 | 2 | ||
| rcepa Request Container exchange - Paladin | 3 | 2.33333333333333 | 1 | 0 | 0 | 0 | 0 | 1 | 4 | ||
| rfcsrbo Transfer to back office - rfcsr | 2 | 3.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | ||
| rfcsrci Resolved by Contact Islington - rfcsr | 6 | 0.833333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 6 | ||
| rfcsrot Other - rfcsr | 2 | 13.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | ||
| rfcwcge Request for waste collection (l&g) - General | 937 | 4.25400213447172 | 178 | 51 | 12 | 0 | 0 | 241 | 1178 | ||
| rfcwgco Request for waste collection (WG) - Cooker | 14 | 5.92857142857143 | 6 | 0 | 1 | 0 | 0 | 7 | 21 | ||
| rfcwgff Request for waste collection (WG) - Fridge-Freezer | 39 | 5.28205128205128 | 7 | 1 | 1 | 0 | 0 | 9 | 48 | ||
| rfcwgfr Request for waste collection (WG) - Fridge | 31 | 5.67741935483871 | 11 | 0 | 1 | 0 | 0 | 12 | 43 | ||
| rfcwgwm Request for waste collection (WG) - Washing Machne | 34 | 5.11764705882353 | 9 | 2 | 0 | 0 | 0 | 11 | 45 | ||
| Refuse Collection - Service Request | 1070 | 4.36822429906542 | 213 | 54 | 15 | 0 | 0 | 282 | 1352 | ||
| ctdrswoo Report other obstruction (inc. builders waste) | 2 | 2.5 | 2 | 1 | 0 | 0 | 0 | 3 | 5 | ||
| hazwastergs Hazardous waste | 31 | 0.967741935483871 | 1 | 0 | 1 | 0 | 0 | 2 | 33 | ||
| wasteenfriwd Report incorrect waste disposal | 13 | 2.23076923076923 | 0 | 0 | 0 | 0 | 0 | 0 | 13 | ||
| wmgmtbo Transfer to back office - wmgmt | 36 | 2.02777777777778 | 7 | 1 | 1 | 0 | 0 | 9 | 45 | ||
| wmgmtci Resolved by Contact Islington - wmgmt | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | ||
| wmgmtdcc Dog Control Consultation | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| wmgmtomdw Ongoing missed dumped waste collection | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| wmgmtomer Ongoing missed estate recycling | 7 | 1.42857142857143 | 0 | 0 | 0 | 0 | 0 | 0 | 7 | ||
| wmgmtomgb Ongoing missed green box | 2 | 1 | 1 | 0 | 1 | 0 | 0 | 2 | 4 | ||
| wmgmtomkw Ongoing missed kitchen waste recycling | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| wmgmtomlc Ongoing missed lumber collection | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 1 | 2 | ||
| wmgmtomrc Ongoing missed refuse collection | 47 | 2.46808510638298 | 10 | 2 | 0 | 0 | 0 | 12 | 59 | ||
| wmgmtomsw Ongoing missed sweeping | 1 | 5 | 1 | 0 | 0 | 0 | 0 | 1 | 2 | ||
| wmgmtot Other - wmgmt | 51 | 1.62745098039216 | 5 | 0 | 2 | 0 | 0 | 7 | 58 | ||
| Street Environment Services | 196 | 1.83163265306122 | 28 | 4 | 5 | 0 | 0 | 37 | 233 | ||
| sweeprmss Report of missed sweeping service | 8 | 2 | 1 | 0 | 0 | 0 | 0 | 1 | 9 | ||
| sweeproass Request for one-off additional sweep | 5 | 1.2 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| sweeprosses Report Road Traffic Accident (Rapid Response) | 4 | 2 | 1 | 0 | 0 | 0 | 0 | 1 | 5 | ||
| swpbo Transfer to back office - swp | 2 | 1 | 1 | 0 | 0 | 0 | 0 | 1 | 3 | ||
| swpdf Report of dog fouling | 74 | 1.97297297297297 | 6 | 0 | 0 | 0 | 0 | 6 | 80 | ||
| swpgs Report of general spillage | 3 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| swplbnr Report litter bin needs replacing | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| swplos Report litter on street | 34 | 3.41176470588235 | 0 | 0 | 0 | 0 | 0 | 0 | 34 | ||
| swpnts Report sweeping not to standard | 4 | 2 | 1 | 0 | 0 | 0 | 0 | 1 | 5 | ||
| swpoool Report oil or other liquid spill | 1 | 4 | 1 | 0 | 0 | 0 | 0 | 1 | 2 | ||
| swpoth Report - Other (misc) | 2 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | ||
| swppsrr Report paint spill (Rapid Response) | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 1 | ||
| swpss Request special sweep | 15 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 15 | ||
| wasteenfrbg Report blocked gully | 3 | 1.33333333333333 | 1 | 0 | 0 | 0 | 0 | 1 | 4 | ||
| Sweeping | 156 | 2.26923076923077 | 13 | 0 | 0 | 0 | 0 | 13 | 169 | ||
| Street Management | Service Area Subtotals | 3621 | 2.69925434962718 | 392 | 64 | 23 | 0 | 0 | 479 | 4100 | |
| Report Totals | 3658 | 2.69464188080919 | 397 | 65 | 23 | 0 | 0 | 485 | 4143 |