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'Contact Islington issue resolution performance'.
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| Street Environment Services | All Incidents since 01/02/2010 | ||||||||||
| OneServe- Street Environment Services Report as at 00:00:00 21/02/2010 | |||||||||||
| Reference: Report 1 (SES Main) | |||||||||||
| CLOSED INCIDENTS | OPEN INCIDENTS | ||||||||||
| Service ID | Service Id | Closed Incidents | Av Days to Close | 0 to 1 week | 1 to 2 weeks | 2 to 4 weeks | 4 to 8 weeks | 8+ weeks | Open Incidents | Total Incs | |
| Street Environment Services | |||||||||||
| bwastercbw | Request assisted collection of bulk waste | 12 | 1.58333333333333 | 2 | 0 | 0 | 0 | 0 | 2 | 14 | |
| bwastercwg | Request assisted collection of white goods | 1 | 2 | 1 | 0 | 0 | 0 | 0 | 1 | 2 | |
| Assisted Collections | 13 | 1.61538461538462 | 3 | 0 | 0 | 0 | 0 | 3 | 16 | ||
| erdartbf | Removal of body fluids | 2 | 0.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |
| erdartda | Report dead animal | 5 | 1.2 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |
| erdartds | Removal of drug & sex paraphernalia | 2 | 0.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |
| erdartsn | Report syringes/ needles | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| DART Team | 10 | 0.9 | 0 | 0 | 0 | 0 | 0 | 0 | 10 | ||
| Street Environment Services | 23 | 1.30434782608696 | 3 | 0 | 0 | 0 | 0 | 3 | 26 | ||
| Street Management | |||||||||||
| ctdrdrdc | Report abandoned cones, barriers, signs or cycles | 2 | 0.5 | 1 | 0 | 0 | 0 | 0 | 1 | 3 | |
| duwdcwg | Report of dumped cooker (White Goods) | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| duwdffwg | Report of dumped fridge-freezer (White Goods) | 2 | 3.5 | 1 | 0 | 0 | 0 | 0 | 1 | 3 | |
| duwdfwg | Report of dumped fridge (White Goods) | 3 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | |
| duwdw | Report of dumped waste | 134 | 1.28358208955224 | 20 | 1 | 0 | 0 | 0 | 21 | 155 | |
| dwwdot | Other - dwwd | 2 | 0.5 | 0 | 1 | 0 | 0 | 0 | 1 | 3 | |
| Dumped Waste | 144 | 1.36805555555556 | 22 | 2 | 0 | 0 | 0 | 24 | 168 | ||
| flypostrrfp | Request removal of fly posting | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 1 | 2 | |
| Fly Posting | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 1 | 2 | ||
| grafbo | Transfer to back office - graf | 1 | 4 | 2 | 0 | 0 | 0 | 0 | 2 | 3 | |
| grafci | Resolved by Contact Islington - graf | 5 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |
| grafrg | Report graffiti | 47 | 3.82978723404255 | 9 | 2 | 0 | 0 | 0 | 11 | 58 | |
| grafrgrk | Request graffiti removal kit | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Graffiti | 54 | 3.74074074074074 | 11 | 2 | 0 | 0 | 0 | 13 | 67 | ||
| rcygbco | Report missed green box collection | 45 | 1.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 45 | |
| recycbnrs | Recycling bin not returned to stance | 2 | 2.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |
| recycbo | Transfer to back office - recyc | 8 | 1.25 | 2 | 0 | 0 | 0 | 0 | 2 | 10 | |
| recycci | Resolved by Contact Islington - recyc | 5 | 1.8 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |
| recyckc | Request for kitchen caddie | 40 | 2.6 | 2 | 0 | 0 | 0 | 0 | 2 | 42 | |
| recyclf | Request for leaflet | 3 | 2.66666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | |
| recycmcb | Report missed commingled bin collection | 9 | 3.11111111111111 | 0 | 0 | 0 | 0 | 0 | 0 | 9 | |
| recycmgwc | Report missed green waste collection | 10 | 2.2 | 0 | 0 | 0 | 0 | 0 | 0 | 10 | |
| recycmkwc | Report missed kitchen waste collection | 20 | 1.3 | 0 | 0 | 0 | 0 | 0 | 0 | 20 | |
| recycmtr | Report missed trade recycling collection | 8 | 2 | 2 | 0 | 0 | 0 | 0 | 2 | 10 | |
| recycnrkwc | Request for new/replacement kitchen waste containr | 79 | 2.63291139240506 | 10 | 1 | 0 | 0 | 0 | 11 | 90 | |
| recycos | Request for odour strip | 3 | 2.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | |
| recycot | Other - recyc | 7 | 4.28571428571429 | 0 | 0 | 0 | 0 | 0 | 0 | 7 | |
| recycrbld | Recycling bags left down | 1 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| recycrcrs | Request for clear recycling sacks | 7 | 0.714285714285714 | 1 | 0 | 0 | 0 | 0 | 1 | 8 | |
| recycrcwb | Request for commingled wheelie bin | 6 | 1.83333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 6 | |
| recycrerb | Request for estate recycling bag/box | 55 | 2.50909090909091 | 5 | 0 | 0 | 0 | 0 | 5 | 60 | |
| recycrgwb | Request for replacement garden waste bag | 51 | 2.50980392156863 | 3 | 0 | 0 | 0 | 0 | 3 | 54 | |
| recycrjrs | Request to join recycling scheme | 14 | 2.57142857142857 | 5 | 0 | 0 | 0 | 0 | 5 | 19 | |
| recycrmer | Report missed estate recycling collection | 33 | 1.21212121212121 | 3 | 0 | 0 | 0 | 0 | 3 | 36 | |
| recycrmkwc | Request removal of kitchen waste container | 4 | 1.75 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | |
| recycrrbl | Request for replacement recycling box | 168 | 3.03571428571429 | 18 | 1 | 0 | 0 | 0 | 19 | 187 | |
| recycrrcw | Request removal of commingled wheelie bin | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| recycrrli | Request for replacement recycling lid | 11 | 2.09090909090909 | 2 | 0 | 0 | 0 | 0 | 2 | 13 | |
| recycrs | Request for recycling sacks | 6 | 3 | 1 | 0 | 0 | 0 | 0 | 1 | 7 | |
| recycrwfs | Request withdrawl from scheme | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 1 | |
| Recycling | 596 | 2.44127516778523 | 55 | 2 | 0 | 0 | 0 | 57 | 653 | ||
| recycrobb | Report of overflowing Bottle bank | 3 | 1.33333333333333 | 0 | 1 | 0 | 0 | 0 | 1 | 4 | |
| recycropb | Report of overflowing Paper bank | 2 | 1.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |
| recycrorb | Report overflowing recycling bank | 4 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | |
| Recycling Points | 9 | 1.22222222222222 | 0 | 1 | 0 | 0 | 0 | 1 | 10 | ||
| refcolrcbb | Report missed collection of cm. refuse (Bin Bag) | 12 | 0.666666666666667 | 1 | 0 | 0 | 0 | 0 | 1 | 13 | |
| refcolrccr | Report missed collection of cm. refuse (Container) | 40 | 1.525 | 3 | 2 | 0 | 0 | 0 | 5 | 45 | |
| refcolrmlgc | Report of missed lumber or general collection | 12 | 1.08333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 12 | |
| refcolrmrc | Report missed refuse collection (Dom. bin bag) | 80 | 1.625 | 1 | 1 | 0 | 0 | 0 | 2 | 82 | |
| refcolroarc | Request for one-off additional refuse collection | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| rfcbnrs | Bin not returned to stance | 3 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | |
| rfcbo | Transfer to back office - rfc | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |
| rfcds | Domestic skip | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| rfcewnc | Report of excess waste not collected | 1 | 1 | 0 | 1 | 0 | 0 | 0 | 1 | 2 | |
| rfcmfcc | Report missed refuse collection (Dom. Container) | 56 | 1.42857142857143 | 2 | 1 | 0 | 0 | 0 | 3 | 59 | |
| rfcncw | Report of non collection of waste | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| rfcot | Other - rfc | 7 | 4.28571428571429 | 1 | 0 | 0 | 0 | 0 | 1 | 8 | |
| rfcpcw | Report of part collection of waste | 2 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |
| rfcsrnp | Report of spilt refuse not picked up | 2 | 3 | 1 | 0 | 0 | 0 | 0 | 1 | 3 | |
| Refuse Collection - Complaints | 220 | 1.56363636363636 | 9 | 5 | 0 | 0 | 0 | 14 | 234 | ||
| rcech | Request Container exchange - Chamberlain | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |
| rceeu | Request Container exchange - Eurobin | 3 | 1.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | |
| rcepa | Request Container exchange - Paladin | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| rfcsrbo | Transfer to back office - rfcsr | 1 | 8 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| rfcsrci | Resolved by Contact Islington - rfcsr | 2 | 0 | 1 | 0 | 1 | 0 | 0 | 2 | 4 | |
| rfcsrot | Other - rfcsr | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| rfcwcge | Request for waste collection (l&g) - General | 501 | 3.86826347305389 | 203 | 77 | 15 | 0 | 0 | 295 | 796 | |
| rfcwgco | Request for waste collection (WG) - Cooker | 17 | 5.47058823529412 | 11 | 0 | 0 | 0 | 0 | 11 | 28 | |
| rfcwgff | Request for waste collection (WG) - Fridge-Freezer | 18 | 5.05555555555556 | 13 | 4 | 0 | 0 | 0 | 17 | 35 | |
| rfcwgfr | Request for waste collection (WG) - Fridge | 14 | 4.64285714285714 | 9 | 2 | 0 | 0 | 0 | 11 | 25 | |
| rfcwgwm | Request for waste collection (WG) - Washing Machne | 21 | 4.90476190476191 | 13 | 0 | 0 | 0 | 0 | 13 | 34 | |
| Refuse Collection - Service Request | 581 | 3.96901893287435 | 250 | 83 | 16 | 0 | 0 | 349 | 930 | ||
| ctdrswoo | Report other obstruction (inc. builders waste) | 3 | 0.333333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | |
| hazwastergs | Hazardous waste | 18 | 1.22222222222222 | 1 | 0 | 0 | 0 | 0 | 1 | 19 | |
| highrrg | Request road gritting | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| wasteenfriwd | Report incorrect waste disposal | 7 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 7 | |
| wmgmtbo | Transfer to back office - wmgmt | 19 | 2.26315789473684 | 1 | 1 | 0 | 0 | 0 | 2 | 21 | |
| wmgmtci | Resolved by Contact Islington - wmgmt | 2 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 3 | |
| wmgmtomer | Ongoing missed estate recycling | 9 | 0.666666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 9 | |
| wmgmtomgb | Ongoing missed green box | 2 | 1.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |
| wmgmtomgw | Ongoing missed green waste | 2 | 1.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |
| wmgmtomkw | Ongoing missed kitchen waste recycling | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| wmgmtomrc | Ongoing missed refuse collection | 5 | 2 | 0 | 1 | 1 | 0 | 0 | 2 | 7 | |
| wmgmtot | Other - wmgmt | 25 | 1.88 | 0 | 1 | 0 | 0 | 0 | 1 | 26 | |
| Street Environment Services | 94 | 1.52127659574468 | 3 | 3 | 1 | 0 | 0 | 7 | 101 | ||
| hazwasterow | Report oil spill (Rapid Response) | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 2 | |
| sweeprmss | Report of missed sweeping service | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 2 | 2 | |
| sweeproass | Request for one-off additional sweep | 1 | 7 | 2 | 1 | 0 | 0 | 0 | 3 | 4 | |
| sweeprosses | Report Road Traffic Accident (Rapid Response) | 2 | 4.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |
| swpbo | Transfer to back office - swp | 3 | 1.66666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | |
| swpdf | Report of dog fouling | 58 | 2.29310344827586 | 8 | 1 | 1 | 0 | 0 | 10 | 68 | |
| swpgs | Report of general spillage | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |
| swplos | Report litter on street | 4 | 1.5 | 1 | 0 | 0 | 0 | 0 | 1 | 5 | |
| swpnts | Report sweeping not to standard | 1 | 6 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| swpof | Report Obstruction to footpath | 1 | 8 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| swpot | Other - swp | 4 | 3.25 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | |
| swppsrr | Report paint spill (Rapid Response) | 1 | 8 | 1 | 0 | 0 | 0 | 0 | 1 | 2 | |
| swpsg | Report smelly gully | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| swpss | Request special sweep | 1 | 6 | 3 | 0 | 0 | 0 | 0 | 3 | 4 | |
| wasteenfrbg | Report blocked gully | 10 | 4.9 | 1 | 0 | 1 | 0 | 0 | 2 | 12 | |
| Sweeping | 90 | 2.85555555555556 | 18 | 3 | 2 | 0 | 0 | 23 | 113 | ||
| Street Management | 1789 | 2.7479038569033 | 369 | 101 | 19 | 0 | 0 | 489 | 2278 | ||
| 1812 | 2.72958057395143 | 372 | 101 | 19 | 0 | 0 | 492 | 2304 |