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'Contact Islington issue resolution performance'.
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| Street Environment Services | All Incidents since 01/01/2010 | |||||||||
| OneServe- Street Environment Services Report as at 00:00:00 25/01/2010 | ||||||||||
| Reference: Report 1 (SES Main) | ||||||||||
| Closed Incidents | Open Incidents | |||||||||
| Service ID | Service Desc | Closed Incidents | Av Days to Close | 0 to 1 week | 1 to 2 weeks | 2 to 4 weeks | 4 to 8 weeks | 8+ weeks | Open Incidents | Total Incs |
| Street Environment Services | ||||||||||
| bwastercbw | Request assisted collection of bulk waste | 14 | 2.78571428571429 | 0 | 0 | 0 | 0 | 0 | 0 | 14 |
| bwastercwg | Request assisted collection of white goods | 5 | 1.4 | 0 | 0 | 0 | 0 | 0 | 0 | 5 |
| Assisted Collections | 19 | 2.42105263157895 | 0 | 0 | 0 | 0 | 0 | 0 | 19 | |
| erdartbf | Removal of body fluids | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| erdartda | Report dead animal | 1 | 1 | 0 | 1 | 0 | 0 | 0 | 1 | 2 |
| erdartds | Removal of drug & sex paraphernalia | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| erdartsn | Report syringes/ needles | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| DART Team | 5 | 1.4 | 0 | 1 | 0 | 0 | 0 | 1 | 6 | |
| Street Environment Services | 24 | 2.20833333333333 | 0 | 1 | 0 | 0 | 0 | 1 | 25 | |
| Street Management | ||||||||||
| ctdrdrdc | Report abandoned cones, barriers, signs or cycles | 1 | 2 | 2 | 1 | 0 | 0 | 0 | 3 | 4 |
| duwdcwg | Report of dumped cooker (White Goods) | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| duwdffwg | Report of dumped fridge-freezer (White Goods) | 3 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| duwdfwg | Report of dumped fridge (White Goods) | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| duwdw | Report of dumped waste | 183 | 1.42622950819672 | 6 | 0 | 0 | 0 | 0 | 6 | 189 |
| duwdwmwg | Report of dumped Washing Machine (White Goods) | 3 | 1.66666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| dwwdbo | Transfer to back office - dwwd | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| dwwdci | Resolved by Contact Islington - dwwd | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| dwwdot | Other - dwwd | 2 | 2 | 2 | 0 | 0 | 0 | 0 | 2 | 4 |
| Dumped Waste | 196 | 1.41326530612245 | 10 | 1 | 0 | 0 | 0 | 11 | 207 | |
| flypostrrfp | Request removal of fly posting | 0 | 0 | 2 | 1 | 0 | 0 | 0 | 3 | 3 |
| Fly Posting | 0 | 0 | 2 | 1 | 0 | 0 | 0 | 3 | 3 | |
| grafoth | Other - graf | 2 | 2.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| grafrg | Report graffiti | 41 | 2.97560975609756 | 15 | 0 | 2 | 0 | 0 | 17 | 58 |
| Graffiti | 43 | 2.95348837209302 | 15 | 0 | 2 | 0 | 0 | 17 | 60 | |
| rcygbco | Report missed green box collection | 171 | 1.42690058479532 | 2 | 0 | 0 | 0 | 0 | 2 | 173 |
| recycbnrs | Recycling bin not returned to stance | 2 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| recycbo | Transfer to back office - recyc | 9 | 0.555555555555556 | 0 | 0 | 0 | 0 | 0 | 0 | 9 |
| recycci | Resolved by Contact Islington - recyc | 7 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 8 |
| recyckc | Request for kitchen caddie | 48 | 2.45833333333333 | 2 | 0 | 0 | 0 | 0 | 2 | 50 |
| recyclf | Request for leaflet | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| recycmcb | Report missed commingled bin collection | 29 | 1.68965517241379 | 0 | 0 | 0 | 0 | 0 | 0 | 29 |
| recycmgwc | Report missed green waste collection | 34 | 1.55882352941176 | 0 | 0 | 0 | 0 | 0 | 0 | 34 |
| recycmkwc | Report missed kitchen waste collection | 42 | 1.0952380952381 | 0 | 0 | 0 | 0 | 0 | 0 | 42 |
| recycmtr | Report missed trade recycling collection | 14 | 1.5 | 0 | 0 | 0 | 0 | 0 | 0 | 14 |
| recycnrkwc | Request for new/replacement kitchen waste containr | 86 | 2.55813953488372 | 17 | 0 | 1 | 0 | 0 | 18 | 104 |
| recycos | Request for odour strip | 2 | 2.5 | 1 | 0 | 0 | 0 | 0 | 1 | 3 |
| recycot | Other - recyc | 14 | 1.14285714285714 | 0 | 0 | 0 | 0 | 0 | 0 | 14 |
| recycrbld | Recycling bags left down | 3 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| recycrcrs | Request for clear recycling sacks | 9 | 0.666666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 9 |
| recycrcwb | Request for commingled wheelie bin | 3 | 2.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| recycrerb | Request for estate recycling bag/box | 60 | 2.81666666666667 | 8 | 0 | 0 | 0 | 0 | 8 | 68 |
| recycrgwb | Request for replacement garden waste bag | 39 | 2.53846153846154 | 8 | 0 | 0 | 0 | 0 | 8 | 47 |
| recycrjrs | Request to join recycling scheme | 7 | 3.71428571428571 | 1 | 0 | 0 | 0 | 0 | 1 | 8 |
| recycrmer | Report missed estate recycling collection | 64 | 2.203125 | 1 | 0 | 0 | 0 | 0 | 1 | 65 |
| recycrmkwc | Request removal of kitchen waste container | 7 | 1.57142857142857 | 3 | 0 | 0 | 0 | 0 | 3 | 10 |
| recycrrbl | Request for replacement recycling box | 178 | 2.56179775280899 | 22 | 0 | 0 | 0 | 0 | 22 | 200 |
| recycrrcw | Request removal of commingled wheelie bin | 2 | 1.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| recycrrli | Request for replacement recycling lid | 13 | 1.69230769230769 | 2 | 0 | 0 | 0 | 0 | 2 | 15 |
| recycrs | Request for recycling sacks | 6 | 3.5 | 0 | 0 | 0 | 0 | 0 | 0 | 6 |
| Recycling | 851 | 2.07050528789659 | 68 | 0 | 1 | 0 | 0 | 69 | 920 | |
| recycrobb | Report of overflowing Bottle bank | 2 | 6.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| recycropb | Report of overflowing Paper bank | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| recycrorb | Report overflowing recycling bank | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| recycrrbm | Report Recycling banks missing | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| Recycling Points | 5 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |
| refcolrcbb | Report missed collection of cm. refuse (Bin Bag) | 22 | 1.18181818181818 | 0 | 0 | 0 | 0 | 0 | 0 | 22 |
| refcolrccr | Report missed collection of cm. refuse (Container) | 77 | 1.22077922077922 | 1 | 0 | 0 | 0 | 0 | 1 | 78 |
| refcolrmlgc | Report of missed lumber or general collection | 14 | 2 | 1 | 0 | 0 | 0 | 0 | 1 | 15 |
| refcolrmrc | Report missed refuse collection (Dom. bin bag) | 293 | 1.41296928327645 | 2 | 0 | 0 | 0 | 0 | 2 | 295 |
| rfcblnr | Report of bin lid not replaced | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| rfcbnrs | Bin not returned to stance | 4 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 4 |
| rfcbo | Transfer to back office - rfc | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| rfcci | Resolved by Contact Islington - rfc | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| rfcdpp | Report of Damage to Private Property | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| rfcewnc | Report of excess waste not collected | 15 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 15 |
| rfcmfcc | Report missed refuse collection (Dom. Container) | 211 | 1.35071090047393 | 1 | 0 | 0 | 0 | 0 | 1 | 212 |
| rfcncw | Report of non collection of waste | 4 | 0.75 | 0 | 0 | 0 | 0 | 0 | 0 | 4 |
| rfcot | Other - rfc | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 1 | 2 |
| rfcpcw | Report of part collection of waste | 5 | 0.6 | 0 | 0 | 0 | 0 | 0 | 0 | 5 |
| rfcsrnp | Report of spilt refuse not picked up | 4 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 4 |
| Refuse Collection - Complaints | 655 | 1.37709923664122 | 6 | 0 | 0 | 0 | 0 | 6 | 661 | |
| rceeu | Request Container exchange - Eurobin | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 1 |
| rfcsrci | Resolved by Contact Islington - rfcsr | 4 | 0 | 2 | 0 | 0 | 0 | 0 | 2 | 6 |
| rfcsrot | Other - rfcsr | 2 | 0 | 2 | 0 | 0 | 0 | 0 | 2 | 4 |
| rfcwcge | Request for waste collection (l&g) - General | 505 | 4.1009900990099 | 178 | 29 | 3 | 0 | 0 | 210 | 715 |
| rfcwgco | Request for waste collection (WG) - Cooker | 11 | 4.90909090909091 | 4 | 0 | 0 | 0 | 0 | 4 | 15 |
| rfcwgff | Request for waste collection (WG) - Fridge-Freezer | 28 | 6.07142857142857 | 7 | 3 | 1 | 0 | 0 | 11 | 39 |
| rfcwgfr | Request for waste collection (WG) - Fridge | 14 | 5.92857142857143 | 8 | 1 | 0 | 0 | 0 | 9 | 23 |
| rfcwgwm | Request for waste collection (WG) - Washing Machne | 24 | 4.66666666666667 | 8 | 1 | 0 | 0 | 0 | 9 | 33 |
| Refuse Collection - Service Request | 588 | 4.23469387755102 | 210 | 34 | 4 | 0 | 0 | 248 | 836 | |
| hazwastergs | Hazardous waste | 9 | 1.22222222222222 | 1 | 0 | 0 | 0 | 0 | 1 | 10 |
| highrrg | Request road gritting | 189 | 1.94708994708995 | 0 | 0 | 0 | 0 | 0 | 0 | 189 |
| wasteenfriwd | Report incorrect waste disposal | 4 | 1.75 | 0 | 0 | 0 | 0 | 0 | 0 | 4 |
| wmgmtbo | Transfer to back office - wmgmt | 39 | 1.46153846153846 | 2 | 2 | 1 | 0 | 0 | 5 | 44 |
| wmgmtomdw | Ongoing missed dumped waste collection | 3 | 4.66666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| wmgmtomer | Ongoing missed estate recycling | 3 | 1.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| wmgmtomgb | Ongoing missed green box | 5 | 3.8 | 0 | 0 | 0 | 0 | 0 | 0 | 5 |
| wmgmtomkw | Ongoing missed kitchen waste recycling | 3 | 2.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| wmgmtomrc | Ongoing missed refuse collection | 21 | 2.57142857142857 | 1 | 3 | 0 | 0 | 0 | 4 | 25 |
| wmgmtomrs | Ongoing missed recycling above shops | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| wmgmtot | Other - wmgmt | 18 | 1.83333333333333 | 2 | 0 | 0 | 0 | 0 | 2 | 20 |
| Street Environment Services | 295 | 1.94915254237288 | 6 | 5 | 1 | 0 | 0 | 12 | 307 | |
| sweeprmss | Report of missed sweeping service | 3 | 1.66666666666667 | 2 | 0 | 0 | 0 | 0 | 2 | 5 |
| sweeproass | Request for one-off additional sweep | 3 | 1.66666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| sweeprosses | Report Road Traffic Accident (Rapid Response) | 3 | 1.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| swpbo | Transfer to back office - swp | 1 | 10 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| swpdf | Report of dog fouling | 46 | 2.08695652173913 | 0 | 3 | 1 | 0 | 0 | 4 | 50 |
| swplbf | Report Litter bin full | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| swplbnr | Report litter bin needs replacing | 1 | 7 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| swplos | Report litter on street | 18 | 1.5 | 0 | 0 | 0 | 0 | 0 | 0 | 18 |
| swpls | Report leaves on street | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 1 | 1 |
| swpnts | Report sweeping not to standard | 1 | 5 | 1 | 0 | 0 | 0 | 0 | 1 | 2 |
| swpof | Report Obstruction to footpath | 2 | 4.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| swpog | Report overflowing gully | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| swpoool | Report oil or other liquid spill | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| swpot | Other - swp | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| swppsrr | Report paint spill (Rapid Response) | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| swpsbnc | Report sweeping bags not collected | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| swpss | Request special sweep | 2 | 1 | 0 | 1 | 0 | 0 | 0 | 1 | 3 |
| wasteenfrbg | Report blocked gully | 3 | 2.33333333333333 | 1 | 0 | 0 | 0 | 0 | 1 | 4 |
| Sweeping | 93 | 1.95698924731183 | 4 | 5 | 1 | 0 | 0 | 10 | 103 | |
| Street Management | 2726 | 2.32208363903155 | 321 | 46 | 9 | 0 | 0 | 376 | 3102 | |
| 2750 | 2.32109090909091 | 321 | 47 | 9 | 0 | 0 | 377 | 3127 | ||