Newham Council
Complaint / Internal Review Procedure
The Information Governance complaints / internal review procedure follows the Council's
standard 3 stage complaints procedure. We will adhere to the process below with regard to any
complaint, or internal-review we receive concerning,
Freedom of Information; Data Protection
and Environmental Information Regulations.
• You may complain if you feel we have mishandled or not responded to your request.
• You should send us your complaint or internal-review request within 2 months of our response.
The Complaints / Internal Review Procedure is as follows:
Stage 1
The
service area who answered your initial request investigates the appeal. Our response time is
10 working days from the date of receipt. If you still feel dissatisfied with our response to your
Stage 1 Appeal, you have a further right of appeal at Stage 2.
Stage 2
The
Information Governance Team investigates your appeal. Our response time is
15 working
days from the date of receipt. If you still feel dissatisfied with our response to your Stage 2
Appeal, you have a further right of appeal at Stage 3. Please contact Information Governance.
Stage 3
Newham’s
Corporate Complaints Manager investigates your appeal. Our response time is
25
working days from the date of receipt. If you remain dissatisfied with our response at Stage 3, a
further complaint may be raised with the Information Commissioner.
Please direct all appeals (stage 1, 2 and 3) to:
Information Governance Direct House,
Bridge Road Depot
Abbey Road
London E15 3LX
DDI 020 430 3737
Fax: 02084301504
Email: [email address]
Information Commissioner If you believe we have not dealt with your Data Protection Act, Freedom of Information Act or the
Environmental Information Regulations request satisfactorily you may take your complaint to the
Information Commissioner’s Office. The
Information Commissioner would expect you to have
given the Council the opportunity to deal with your appeal prior to you contacting them. For more
information on this or to contact the Commissioner please refer to the details below:
Information Commissioner's Office Wycliffe House Water Lane, Wilmslow Cheshire, SK9 5AF Fax
01625 524 510 Tel: 01625 545700 Website: www.informationcommissioner.gov.uk
