Speak up...
we’re listening
Tell us what you think about our services
Complaints, Compliments, Suggestions
Putting the customer first…
Bassetlaw District Council work very hard to give you the
services you need. The best way of doing this is by listening to
you when we get things right - or wrong.
We want you to tell us if…
You think we’
ve done something well
You think we’
ve done something wrong
You have any comments about our services
How to go about it...
We have made it easy for you to have your say. You can:-
01909 533473
[email address]
Use our website:www.bassetlaw.gov.uk
Post to: Complaints and Consultation Officer
Bassetlaw District Council
Queen’
s Buildings
Worksop
Notts S80 2AH
Or complete the form opposite and hand in
at any of our reception areas
For your convenience, we have a 24 hour answer phone
service available 01909 533473.
If you are an A1 Housing tenant and wish to make a
complaint, compliment or suggestion about your
property please contact the A1 Housing Customer
Services Team.
01909
534520
[email address]
A1 Housing Bassetlaw Ltd
Carlton Forest House
Hundred Acre Lane
Worksop
Notts S81 OTS
What would you like to tell us...
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Your name .............................................................
Date......................
Your address ......................................................................................
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Postcode......................
Your phone number ..............................................................................
Have you contacted us before about this?......................................
If yes, please tell us who you told and when..................................
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Our Promise to you...
• We will acknowledge receipt of your comment within 5 working days
• We will answer all complaints/suggestions within 15 working days
• We will use plain language
• We will give you a contact name and telephone number
We will...
• Listen to you
• Put things right if they go wrong
• Take action as soon as possible at any stage
• Keep you informed
• Improve our services to meet with your needs
What happens if I’m not happy with the response
to my complaint at stage 1?
We will arrange for the matter to be investigated under the next stage,
(stage 2) of the complaints procedure by the Chief Executive of the Council.
The Local Government Ombudsman
If after receiving a response from the Chief Executive (stage 2), you are
still not satisfied, you may send your complaint to the Local Government
Ombudsman. Further information on how to do this will be provided in your
stage 2 response.
Equal Opportunities
We are committed to giving an equal service to all. This means we
will not treat you any differently because of your sex, colour, race,
nationality, ethnic group, regional or national origin, age, marital status,
disability, political or religious belief, sexuality or class.
This leaflet can be provided in large print, Braille and on tape. For those
whose first language is not English, assistance can be obtained from the
Council’
s translation and interpretation services
(Tel: 0845-3109900).
At all our offices we welcome calls from textphone users using typetalk.
Polish
Urdu
Punjabi
Mandarin
P&P-79 4/07
Designed and printed by Bassetlaw District Council Printing Unit
