Jane Black
By email to [email address]
6 March 2008
Dear Ms Black
FOI request about net promoter value - RFI20080203
Thank you for your email of 28th February 2008 requesting information regarding Net Promoter
Value. The reference number for your request is RFI20080203.
“ I would like to know the most recent "Net Promoter value" for:
a) All BBC public service websites b) All BBC commercial websites c) Any other non-BBC websites
whose Net Promoter value is being measured by the BBC using the same tool
The existence of Net Promoter tool is mentioned in the "Future Media" section of the BBC's current
Annual Report http://www.bbc.co.uk/annualreport/text/futuremedia.txt”
Please note that your request is outside the scope of the Freedom of Information Act 2000 (“the
Act”) because the BBC and the other public service broadcasters are covered by the Act only in
respect of information held for purposes “other than those of journalism, art or literature” (see
Schedule I, Part VI of the Act). We are not therefore obliged to supply information held for the
purposes of creating the BBC’s output or information that supports and is closely associated with
these creative activities. Information which is not subject to disclosure under the Act because of
Schedule I might otherwise be exempt from disclosure because of the application of other
provisions of the Act.
For more information about how the Act applies to the BBC please see www.bbc.co.uk/foi Please
note that this guidance is not intended to be a comprehensive legal interpretation of how the Act
applies to the BBC.
Appeal Rights
The BBC does not offer an internal review when the information requested is not covered by the
Act. If you disagree with our decision you can appeal to the Information Commissioner. Contact
details are: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire,
SK9 5AF telephone 01625 545 700. http://www.ico.gov.uk/
Yours sincerely,
Tamara Samarasinghe
Legal and Business Affairs Manager
BBC Future Media & Technology
