OUTBOUND DIALLER SCRIPT (amended)

Hello is it possible to speak to CUSTOMERS NAME …..

a) Customer replies

Thank you…..

….This is the Department for Work and Pensions. Before I go any further, I just have to let you know that all calls are recorded for your security. Now, may I take your date of birth so that I am sure that I am talking to the correct person?

I am calling in respect of…….a recent letter we sent you… the arrangement we have with you.......... the call back you requested…etc....

I am calling from the Department of Work & Pensions . Could I please leave a message for CUSTOMER to give us a call on this number…..0845…and ask them to quote his/her National Insurance number when they call. Thank You!

This is a message for CUSTOMER , Could you please contact the Department for Work and Pensions on 0845…… and please quote your national insurance number when you call. We are open ……… Thank You!

Kevin Hall

OPS 5.

Dialler 1.

EXT 3040