Basic flow-diagram showing processes for dealing with DWOs and MCs.

Words in brackets

show the stage the letter is at on CONTACT (The CCU's online correspondence tracking system)

DWO cases

MC and PO cases

Reply signed by the drafter

(Signed)

Case despatched to the correspondent and case completed on Contact

(Completed)

Reply signed by the Minister

(Signed)

Draft returned from QA with suggestions for amendments

Letter sent to PO and the Minister

(With PO, With Minister)

Draft returned from QA with no suggestions for amendments

(Reply Ready for Final QA)

Drafter submits draft for QA

(Draft Ready for QA)

Drafter may need to get help drafting response from colleagues in policy areas

Drafter accepts case & drafts reply

(Accepted)

Letter is allocated to drafter to draft a reply.

(Allocated)

Letter received, date-stamped, scanned so we have an

electronic version and logged onto the CONTACT database

(Received)