Yorkshire Forward Regional Development Agency

Freedom of Information Act,

Environmental Information Regulations & Data Protection Act

Complaints Procedure

Making a Complaint

Yorkshire Forward takes complaints very seriously. We are committed to dealing with any complaints promptly and learning from them, in order to make changes to the systems and procedures, so that similar occurrences do not happen again.

What you should do

If you have a problem with any aspect of our services, you can call 0113 3949600 to check which Directorate has been dealing with your issue (generally, you should have already been told which Directorate it is).

If you are not happy with the way in which we are dealing with a request for information under the Freedom of Information Act or the Data Protection Act or the Environmental Information Regulations, then you can make a formal written complaint to The Executive Director of Finance at Yorkshire Forward, Victoria House, 2 Victoria Place, Leeds, LS11 5AE. You may also find the attached proforma helpful in doing this.

What we will do

We will take your complaint seriously.

We will deal with your complaint in the quickest and most appropriate way. Wherever possible, the people who will look at your complaint will be different people from those you have already had dealings with at Yorkshire Forward.

If your complaint needs a written reply, we will send an acknowledgement within four working days and a reply within a further ten working days.

In all cases, we will contact you within fourteen working days, if we cannot resolve your complaint sooner.

If you are not satisfied with the outcome of our complaints procedure, you have the right to appeal to the Information Commissioner (Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, telephone: 01625 545700, fax: 01625 524510 or email [email address] Please note that email is not guaranteed as a secure way to communicate. The Information Commissioner's website can be found at: www.informationcommissioner.gov.uk).

EXTERNAL COMPLAINTS PROFORMA