Contact Centres Head Office
Trinity Bridge House
5th Floor, West Wing
2 Dearmans Place
Salford
M3 5DU
Josh Walker
Tel
0161 261 3193
Fax
0161261 3463
Email [email address]
Date
14 November 2008
www.hmrc.gov.uk
Our ref
2111/08
Your ref
Dear Mr Walker
Thank you for your request of 18 October 2008 made under the Freedom of Information Act
2000 about HM Revenue and Customs (HMRC) 0845 and Cambridge Tax Office telephone
services. HMRC has now completed its search for the information you requested. You
asked:
“A part of the HMRC website:http://search2.hmrc.gov.uk/kbroker/hmrc/locator/locator.jsp
allows the contact details for your various "Tax Offices for Individual tax" to be searched for.
For example, for the Cambridgeshire Tax Office for individuals (three digit Tax Office code:
126) it lists the telephone number as 0845 302 1453.
I would like to know:
(a) if it is possible to telephone the Cambridgeshire Tax Office for individuals (three digit Tax
Office code: 126) using an alternative UK telephone number that starts either 01 or 02?
(b) if so, then what is that alternative telephone number? If there is more than one alternative
telephone number then please can you list them all.
(c) if so, then why is that alternative telephone number not listed alongside the 0845 302
1453 telephone number?
(d) how many calls were received to the telephone number 0845 302 1453 on Thursday 16th
October 2008?
(e) if there is an alternative telephone number, then how many telephone calls were received
to it on Thursday 16th October 2008? If there is more than one alternative telephone number
then please can you give details for how many telephone calls were received by each one
on Thursday 16th October 2008.”
Information is available in large print, audio tape and Braille formats.
Type Talk service prefix number – 18001
Head of Contact Centres: Mrs L Maslen
I have answered the questions separately below.
(a) if it is possible to telephone the Cambridgeshire Tax Office for individuals (three digit Tax
Office code: 126) using an alternative UK telephone number that starts either 01 or 02?
Answer. Yes.
(b) if so, then what is that alternative telephone number? If there is more than one alternative
telephone number then please can you list them all?
Answer. +44 (0) 150 647 6065.
(c) if so, then why is that alternative telephone number not listed alongside the 0845 302
1453 telephone number?
Answer. The alternative international number is listed on the same internet page as
the main 0845 number.
(d) how many calls were received to the telephone number 0845 302 1453 on Thursday 16th
October 2008?
Answer. This number received 500 calls on Thursday 16 October.
(e) if there is an alternative telephone number, then how many telephone calls were received
to it on Thursday 16th October 2008? If there is more than one alternative telephone number
then please can you give details for how many telephone calls were received by each one
on Thursday 16th October 2008?
Answer. The alternative number listed at question (b) received 16 calls on Thursday
16 October.
The information supplied to you continues to be protected by the Copyright, Designs and
Patents Act 1988. You are free to use it for your own purposes, including any non-
commercial research you are doing and for the purposes of news reporting. Any other re-
use, for example commercial publication, would require the permission of the copyright
holder. Most documents supplied by HMRC will have been produced by government officials
and will be Crown Copyright. You can find details on the arrangements for re-using Crown
Copyright on HMSOnline (internet access required) at:
http://www.hmso.gov.uk/copyright/licences/click-use-home.htm Information you receive which is not subject to Crown Copyright continues to be protected
by the copyright of the person, or organisation, from which the information originated. You
must ensure that you gain their permission before reproducing any third party (non Crown
Copyright) information.
If you have any queries about this letter, please contact me. Please remember to quote the
reference number above in any future communications.
If you are not happy with this reply you may request a review by writing to HMRC FOI Team,
Room 4/52, 100 Parliament Street London SWIA 2BQ. You must request a review within 2
months of the date of this letter. It would assist our review if you set out which aspects of the
reply concern you and why you are dissatisfied.
2
If you are not content with the outcome of your complaint, you may apply directly to the
Information Commissioner for a decision. Generally, the Information Commissioner cannot
make a decision unless you have exhausted the complaints procedure provided by HMRC.
He can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire SK9 5AF.
Yours sincerely
Andy Hopkins
Freedom of Information Officer
3
Document Outline
