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INDUCTION PROGRAMME FOR THE NEW LOCAL GOVERNMENT OMBUDSMAN (YORK OFFICE)

OBJECTIVES

1. To understand the CLAE's governance arrangements including the role of the Commission.

2. To understand the current organisational and management issues within the York office.

3. To become familiar with the authorities and other stakeholders within the area of the York office.

4. To learn about the Ombudsman's jurisdiction and practice in handling complaint investigations and about monitoring and advice on casework.

5. To learn about the Commission's public value agenda and its approach to initiating, leading and implementing change.

6. To increase understanding of the external environment in relation to the work of the Ombudsman.


OUTLINE PROGRAMME

Chairman, Chief Executive and LGO - London:


LGO - Coventry:

Deputy Ombudsman - York:

Secretary to the Commission and Deputy Chief Executive:

Head of Finance and Estates:


Head of Human Resources:

Head of Policy and Research:

Head of Communications:

Head of IT:


Legal Adviser to the Commission:

PLUS a meeting with an Assistant Ombudsman and an Investigator both from York to talk about:

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