6 November 2008

Mr T Nunn

Via email ([FOI #3586 email])

Our ref: CS/08/0082/HJP

(Please quote our reference when contacting us)

If telephoning contact Hilary Pook on 020 7217 4734

or if using email send to: [email address]

Dear Mr Nunn

Request for information

In your email of 16 October, you asked what specific training the three current ombudsmen received, within the first six month of taking up their post.

Induction programmes are tailored to the particular individual. We only still hold in our records the programme for Anne Seex, and a copy of this is attached.

That concludes my response and I hope you find the information useful. If you feel I have not dealt properly with your request, you have the right to appeal and, should you wish to do so, I can supply a copy our internal complaints procedure. You also have the right to apply to the Information Commissioner to determine whether your request has been properly dealt with. You should note however that the Commissioner will not consider any complaint where you have not first exhausted our internal complaints process or where there has been undue delay in contacting him. You will be able to obtain further details of the Information Commissioner's role from the website on www.ico.gov.uk.

Yours sincerely

Hilary Pook (Ms)

Communications and Records Manager

Enc: Induction programme for Anne Seex

LGO 01 (03/08)