GROUP

ADM

MGR

PER

PRA

PRO

SPE

TEC

Factor

Level

Evidence

Ref

Working Environment

1

Works predominantly indoor in an office based job.

Q4

Physical Co-

Ordination

2

Keyboarding & computer use

Using computer packages to design reports & to monitor and analyse performance

Speed in completing task related to tight timescales & statutory requirements

Minimal precision and speed in the use of dexterity, co-ordination & senses

No evidence of financial management systems used

Q6

Q7

Q8

1

Physical Effort

1

Mainly desk based

Limited physical effort on an occasional or periodic basis

Q12

1

Mental Skills

6

Developing policy & procedures to ensure compliance with relevant legislation and preparing the Council for upcoming legislative developments

Obtaining feedback from all stakeholders, including customers, external partners & other Council services and using this information to improve services and/or inform policy

Develop corporate service planning model, working with Services to facilitate progress

Ensure that corporate quality procedures are designed, implemented & maintained as required

Provide assistance to Services with the design, implementation and maintenance of Quality systems

Maintain the strategic corporate performance management framework, working with Services to facilitate progress & provide support

Design, develop and maintain corporate business planning model

Design & develop strategy and implement corporate arrangements for establishing customer feedback and building this into performance management and planning management

Plan, design & implement an overall risk management process for the organisation by developing operating models to identify & manage threats to the achievement of the Council's business objectives, its customers, reputation, assets and interests of stakeholders

Contribute to business decision making by putting in place arrangements which access and compare risk with reward

Policy design & development - 40% of working time

Develop strategies or new solutions to resolve the problem

Respond to national consultation on behalf of Council, undertake option appraisal on possible methods of self evaluation & implement across Council

Managing the first full outsourcing of internal audit in any of Scotland's

Council

Produce council's annual audit plan & secure audit resources

Plan the production of City's Single Outcome Agreement, including stakeholder engagement strategic assessment, consultation etc.

Lead on performance monitoring and reporting of the Single Outcome Agreement

Analyse diverse and complex information, problems or situations and to develop strategies or plans requiring very complex planning activity

JD5.1.1

JD5.3.2

WP

WP

WP

WP

WP

WP

WP

WP

Q2

Q13

Q14

Q15

WP

2

Concentration

5

Produce regular reports for Chief Executive and for committees

Chairing meetings (internal & external) related to working groups, typically last 3 hours. Meeting with broad range of stakeholders in a pressurised environment

Simultaneous demand

Nature of the post is spilt between development work (strategies, tools & guidance) and monitoring, analysis & management of performance (contract monitoring, risk assessment)

Produce reports, manage outsourcing of services, monitoring, analysis and reporting, audit of statutory performance indicators.

Constant production of reports e.g. Council's Business Plan, Council's Annual Public Performance (designer & also coordinator of report)

Lengthy, focused & high degree of work related pressure

WP

Q16

Q17

Q18

Q18

Q19

2

Communication Skills

6

Communicating & consulting with all stakeholders, including external partners, trade unions and other Council services

Using consultancy approach to support & advise customers in understanding, interpreting and using policies, procedures & systems

Provide advice to other Services in the formulation of Aberdeen City Council policy

Liaise with Internal & External Audit to ensure risks are appropriately built into audit work

Liaise with senior management and understand & represent the Council's interest in the identification, planning and conduct of internal audit

Present the planned programme of audits & strategic plans for approval by the Committee

Mediate and adjudicate on points of difference between the Internal Audit contractor and audit sponsors as detailed in the contract

Training/presenting/ facilitating /Negotiating

Presentation to Council's Line manager conference - 300 senior managers

Lead on Best Value and communicate with Audit Scotland and others on the council's performance submission - high degree of advocacy needed

Author the City's Single Outcome Agreement and its performance report.

Exercising very highly developed communication skills in influencing, counselling, negotiating, persuading or formal advocacy

JD5.1.3

JD5.2.3

WP

WP

WP

WP

WP

Q20

Q21

2

Relationships

3

Come in contact with people who are in conflict with my job & difficult customers/client

The nature of the job is prone to conflict as its part of the duties to review & audit performance which often challenges the organization and colleagues - 50% of working time

Meet with the Council's external auditors as required to discuss areas of internal audit

Significant additional demands for more than 20% of working time

Q22

Q23

WP

1

Employees

4

Line manage officers responsible for performance monitoring/reporting and planning

Responsible for the Recruitment & Selection and training staff within the Unit

Responsible for identifying training and development needs of all staff within the Unit

Responsible for implementation of performance appraisal with the Performance Audit & Planning Unit

Line manage a team of staff (one tier)

Complete responsibility for implementing Personnel practices for those line managed e.g. absence management, leave or recruitment

WP

WP

WP

WP

Q25

Q27

Services to Others

6

Service design and delivery- ensure that services are designed in order to support internal customers

Knowing who your customers and understanding their values/needs

Using a consultancy approach to support & advise customers in understanding, implementing, interpreting and using policies, procedures & systems

Obtaining feedback from all stakeholders, including customers, external partners and other Council services and using this information to improve services and/or inform policy

Monitor trends in key measure of service performance, identify areas which may benefit form closer examination and propose courses of action which may lead to service improvement

Assessing service requirements or the client/customers needs

Customer is both internal and external to the council- development of strategy for the management of performance and risk with partners, assessment and agreement of auditable risks with Directors/Councillors, the contract management for outsourced internal audit

Evaluation of identified risks to direct audit work for Services requires to be done with in depth analysis and balancing the needs of the council and of the audited service

Leading the assessment of complex service user needs and the design, development and improvement of programme of activities/services

JD5.2

JD5.2.1

JD5.2.3

JD5.3.2

WP

Q28

Q29

Q30

1

Financial Resources

4

Contributing to the budget process where required as budget holder and/or authorised signatory. Also responsible for ensuring that financial resources are sourced and use to achieve high quality, effective and efficient services and provide value for money

Monitor recorded budget expenditure and checking of all invoices/

expenses submitted for payment

Budget or project income/expenditure

Budget holder of the section which includes staff costs, capital expenditure and a significant contract management arrangement - daily & £700,000 per year

Overall revenue budget responsibility is around £1 million per annum. Responsible to monitor this budget as 50% of the budget will be paid to an outsourced Internal Audit function

Contributing to setting and monitoring large to very large budget and ensuring value for money and/or effective utilisation of financial resources

JD5.4.3

WP

Q32

Q33

3

Physical and Information Resources

2

Manage the development and implementation of ICT tools to improve performance management

Document control - ICT system owner for Council's electronic performance management system which stores a large amount of critical and confidential data for both Council and partners

Handling and processing of confidential, personal, commercially or otherwise sensitive manual

WP

Q35

2

Initiative & Independence

6

Developing policies and procedures to ensure compliance with relevant legislation and preparing the Council for upcoming legislative development

At a strategic level, plan, design and implement an overall risk management process for the organisation by developing operating models to identify and manage threats to the achievement of the Council's business objectives, its customers, reputation, assets and interests of stakeholders

Act as a Contract Manager for externally provided Internal Audit Services

Working within policy guidelines

Free to arrange own workload

Bulk of the post holder's work is developmental rather than maintenance. Broad strategic direction will have been set (often by the job holder)

Professional advice is available

Problems not usually referred, rather there are course proper governance arrangements & line management agreement is needed for city wide and corporate policies, strategies and plans

Required to formulate strategy

Strategic planning arrangements for the organization e.g. Council's corporate business plan, single outcome agreement, risk management strategy, audit plan, customer satisfaction strategy (all compromise 3-5 years planning)

JD5.1.1

WP

WP

Q36

Q37

Q38

Q39

Q40

Q41

Q42

Knowledge

6

Experience relating to work portfolio and knowledge of relevant legislation and best practice

Educated to degree level or equivalent in a relevant discipline

Post holder is the corporate `expert' on management. Required high level of professional knowledge

In depth knowledge and experience of Internal Audit in the public sector, performance management technique. Experience in corporate management at a senior level, sufficient to deal, influence and negotiate on the council's behalf with all stakeholders

Contract management (including assessment of tenders & award of contract) requires significant awareness and understanding of the commercial environment

Involved in working groups- Single Outcome Agreement (chair & lead)

North East of Scotland Performance Management Network (chair & lead)

Risk Management Officers Group (chair & lead)

PS 1

PS 2

Q44

Q45

Q47

Q49

WE

PC

PE

MS

Con

Com

Rel

Emp

Ser

Fin

P&I

I&I

Kno

1

2

1

6

5

6

3

4

6

4

2

6

6

10

26

10

67

42

78

25

45

59

45

22

78

109

616