Dear Mr Jackson,

Thank you for your freedom of information request of the 7 October 2008.

In response to your request we can confirm that the Information Commissioner's Office does monitor public authorities' conformity with part VI of the section 45 Code of Practice, which pertains to complaint procedures (internal reviews).

We can also confirm that we hold, and are pleased to provide, information of relevance to your request. This can be found in part (3) of this response.

(1) The Commissioner's approach to monitoring

It may be helpful if we begin by explaining a little of the background to our monitoring activity.

The Commissioner's monitoring of public authorities' approach to internal reviews is primarily informed via the complaints made to his office (section 50 of the Freedom of Information Act 2000 and Regulation 18 of the Environmental Information Regulations 2004). When incidences of non-conformity with part VI of the section 45 Code are identified, they are logged by his Good Practice and Enforcement Team. Examples of non-conformity with part VI of the Code typically consist of delay (with emphasis upon responses which exceed the Commissioner's recommended timeframes); the operation of complaints procedures with more than one stage or the failure to conduct a thorough internal review. We also record incidences of an authority failing to conduct a review altogether.

Monitoring of non-conformity with part VI of the section 45 Code has taken place since the inception of the FOI Good Practice and Enforcement Team in July 2006. This team has responsibility for identifying patterns of non-compliance arising from requests made under the Freedom of Information Act 2000 (the `Act') and the Environmental Information Regulations 2004 (the `Regulations'). The FOI Good Practice and Enforcement Team is also responsible for monitoring non-conformity with the associated Codes of Practice.

Initial monitoring of internal reviews was restricted on account of the limited resources available; however in 2008 the FOI Good Practice and Enforcement Team was expanded, allowing us to carry out wider observation of both compliance with the Act / Regulations, and conformity with the associated Codes of Practice.

You can find out more about the role of the FOI Good Practice and Enforcement Team, and the types of compliance and conformity issues we monitor at:

http://www.ico.gov.uk/upload/documents/library/freedom_of_information/detailed_specialist_guides/enforcement_strategy_including_moj_update_30_05_07.pdf

(2) Practice Recommendations (section 48 (1)) and Decision Notices (section 50 (3) (b))

As you may already be aware, the Commissioner has made several public recommendations to authorities who have failed to conduct internal reviews in accordance with part VI the section 45 Code of Practice. Each of these practice recommendations is available online via the links below.

Authority

Date Practice Recommendation Issued

Web-link

Department of Health

31 March 2008

http://www.ico.gov.uk/upload/documents/library/

freedom_of_information/notices/1221758_4_doh%20v4.pdf

National Offender Management Service (an Executive Agency of the Ministry of Justice)

10 March 2008

http://www.ico.gov.uk/upload/documents/library/

freedom_of_information/notices/noms_s45_pr_final_4_mar_08.pdf

Liverpool City

Council

8 May 2007

http://www.ico.gov.uk/upload/documents/library/freedom_of_

information/notices/liverpool_city_council_practice_recommendation.pdf

Nottingham City Council

13 February 2007

http://www.ico.gov.uk/upload/documents/library/freedom_of

_information/notices/nottingham_city_council_practice_recommendation.pdf

In addition to practice recommendations, the Commissioner may make reference to internal review procedures which fail to conform with part VI of the section 45 Code of Practice within Decision Notices. Where possible, we have undertaken to provide examples of Decision Notices which make reference to non-conformity with part VI as part of the information we have released to you in response to your request (please see part (3)).

Since the publication of the Commissioner's Good Practice Guidance No. 5 in February 2007, there has been renewed scrutiny of authorities' conformity with part VI of the section 45 Code of Practice and where it is clear that an authority has exceeded the Commissioner's recommended timescales, we will endeavour to inform them of this.

In cases where serious, repeated or systemic failures to conduct an internal review in accordance with part VI of the section 45 Code of Practice are identified, the FOI Good Practice and Enforcement Team will consider whether regulatory action, such as a practice recommendation, is appropriate.

(3) Authorities brought to the FOI Good Practice and Enforcement Team's attention

Annexe one contains a list of authorities which we consider to have failed to conform to part VI of the section 45 Code of Practice in one or more of the complaints brought to the Good Practice and Enforcement Team's attention.

The list includes the following information:

The name of the public authority; a shorthand version of the ICO's reference number; the date on which the Good Practice and Enforcement Team received notification of the issue; the date of the original FOI request to the authority; and a brief summary of the issues arising in respect of the internal review. In cases where we are aware of a published Decision Notice which refers to non-conformity with part VI of the section 45 Code of Practice, we have included a web-link.

We have arranged the list into alphabetical order for ease of reference. It may be helpful if we explain that for the most part, the data in the spreadsheet represents the situation at the time the information was captured. For example, you may notice that some of the entries state that the internal review remains outstanding, and this reflects the circumstances at the time of the entry rather than the current status.

We would also like to take this opportunity to explain that, since their addition, it is possible that a number of the authorities included in the list have proactively adopted the recommendations made in the Commissioner's Good Practice Guidance No.5, and as such their inclusion does not necessarily denote ongoing problems.

Action taken

In addition to the aforementioned practice recommendations, the Good Practice and Enforcement Team has carried out structured (informal) intervention to advise the following authorities that their approach to internal reviews may not conform to part VI of the section 45 Code of Practice and / or comply with regulation 11 of the Environmental Information Regulations (& Part XII of the Regulation 16 Code of Practice).

Bedfordshire County Council

Birmingham City Council

Buckinghamshire County Council

Bury Metropolitan Borough Council

Camden (London Borough of)

Corby Borough Council

Cornwall County Council

Department of Environment (NI)

Department for Business, Enterprise and Regulatory Reform

Department for Communities and Local Government

Department for Media, Culture and Sport

East Riding of Yorkshire Council

Flax Bourton Parish Council

Foreign and Commonwealth Office

Greater Manchester Police

Her Majesty's Revenue and Customs

Leicester City Council

Leeds City Council

Matching Parish Council

Metropolitan Police Service

Newcastle City Council

Northern Ireland Office

Police Service Northern Ireland

Peterborough City Council

Royal Mail Group (PLC)

Shotteswell Parish Council

Tunbridge Wells Borough Council

UK Border Agency

Warwick District Council

Warwickshire County Council

Waveney District Council

West Hertfordshire NHS Trust

As you will see from the information contained in annexe one, the FOI Good Practice and Enforcement Team has not intervened in every case brought to its attention. Rather, a decision is taken as to whether intervention is appropriate in accordance with the FOI Enforcement Strategy.

You may also be interested to know that as well as structured intervention, advice on internal reviews is also dispensed on an ad-hoc basis, via responses to verbal and written enquiries and throughout the complaint investigation process. For example, if we receive a complaint which suggests that an authority has failed to conduct an internal review in a timely fashion, our Case Reception Unit will write to the authority to outline our expectations and to bring Good Practice Guidance No. 5 to its attention. This means that in practice, many more authorities are aware of the Commissioner's expectations than those listed here.

Information available from third parties

Whilst the information does not fall directly within the scope of your request, you may wish to view the reports on the handling of `non-routine' information requests received by central government, which are produced by the Ministry of Justice (MoJ). Some of these reports contain information on the duration of internal reviews and can be viewed at:

http://www.justice.gov.uk/publications/freedomofinformationquarterly.htm

Annexe one - incidences of non-conformity logged by the FOI Good Practice and Enforcement Team

The abbreviations used in this list are as follows:

reg 11 - Regulation 11 of the Environmental Information Regulations 2004

reg 16 - Regulation 16 of the Environmental Information Regulations 2004, which refers to the Code of Practice

ICO - Information Commissioner's Office

IR - Internal Review

PA - Public Authority

s -- this is shorthand for `section' e.g. s45 - section 45 Code of Practice

Date Received	ICO Ref	Public Authority	FOI Request Date	Relevant Issues	Further Notes	Link (where applicable)
21/05/2008	194258	Bedfordshire County Council	29/01/2008	S45(IR) - review was conducted by case officer handling original request.
04/04/2008	194967	Bedgrove Junior School	14/07/2007	s45 (IR)
10/07/2008	129489	Business, Enterprise and Regulatory Reform (BERR)	03/03/2006	s45(IR) - IR was conducted by a different PA (Yorkshire Forward) to that handling the request. No explanation was provided at the time for this.
11/08/2008	192335	BERR	10/04/2007	S45(IR) - IR requested on 24/09/07; IR response was 19/10/07 (response provided by `shareholder executive').
11/08/2008	180838	BERR	15/05/2007 and 16/07/2007	S45(IR) - IR request for first request made 16/07/07 and for second request on 10/08/07. IR result for both requests sent on 19/09/07.
11/08/2008	184885	BERR	19/07/2007	EIR Regulation 11 - IR request submitted on 29/08/07; IR result sent 25/10/07.
11/08/2008	184525	BERR	15/06/2007	s45(IR) - IR request submitted on 06/08/07; IR result sent 01/10/07.
11/08/2008	194063	BERR	09/10/2007	s45(IR) - IR requested on 28/11/07; IR response 22/01/08.
20/08/2008	187314	BERR	11/08/2007	s45(IR) - IR took 220 working days to complete despite repeated promptings after ICO involvement
03/10/2007	94472	BERR	21/01/2005	s45(IR) - same officer as refusal		http://www.ico.gov.uk/upload/documents/decisionnotices/2007/fs_50094472.pdf
08/01/2008	144174	Birmingham City Council (CC)	12/01/2006	s45 (IR)
08/01/2008	132777	Birmingham CC	Unknown	s45 (complaints procedure)
08/01/2008	164256	Birmingham CC	26/04/2007	s45 (complaints procedure)
08/01/2008	172453	Birmingham CC	21/01/2007	s45 (complaints procedure & delayed IR)
08/01/2008	71180	Birmingham CC	17/01/2005	s45 (IR)
31/01/2008	165280	Bletchingley Parish Council	08/08/2007	s45 (no IR)		http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fs_50165280.pdf
Jul-Dec 06	125012	Bradford Metropolitan District Council (MDC)	09/12/2005	s45 IR issues
Jul-Dec 06	120772	Bradford MDC	28/02/2005	s45 IR issues
Jul-Dec 06	128325	Bradford MDC	06/01/2005	s45 IR issues
Jul-Dec 06	141383	Bradford MDC	19/08/2005	Still awaiting IR - 27/11/06
14/05/2007	126221	Bradford MDC	14/01/2006	s45 IR
04/07/2007	166462	Bradford MDC	05/03/2007	No IR carried out & same officer wrote back
06/07/2007	81580	Bradford MDC	03/03/2005	s45 (IR) took 4 months to complete	IR 14/04/05 - 12/08/05	http://www.ico.gov.uk/upload/documents/decisionnotices/2007/fer_0081580.pdf
27/09/2007	177062	Bradford MDC	16/08/2007	IR ongoing - acknowledged after 1 mth
03/01/2007	66606	Braintree District Council	26/01/2005	s45 - IR handled by same person as original request.		http://www.ico.gov.uk/upload/documents/decisionnotices/2007/fs_50066606.pdf
08/05/2008	165492	Bridgend County Borough Council	12/02/2007	s45 IR offered and requested but not completed.
08/05/2008	192075	Bridgend County Borough Council	04/04/2008	s45(IR) - poor IR - no further explanation/reconsideration of decision
19/02/2008	101351	Brightlingsea TC	31/10/2005	s45(IR) - review on part 2 of request took 9 months		http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fs_50101351.pdf
12/03/2008	184948	British Council	26/06/2007	s45(IR) - IR took 3 mths & did not review exemptions
Jul-Dec 06	89376	Bromsgrove District Council	03/08/2005	s45 IR carried out by original officer
23/06/2008	147601	Buckinghamshire County Council	04/10/2006	IR - apparently generic corporate - multiple steps.
Jul-Dec 06	104163	Cabinet Office	29/12/2005	CO have now failed to meet deadline for IR
Jul-Dec 06	110036	Cabinet Office	19/01/2006	s45 content of & time taken for IR
Jul-Dec 06	112510	Cabinet Office	09/01/2006	s45 content of & time taken for IR
28/06/2007	126376	Cabinet Office	12/01/2006	s45(IR) - delayed		http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fs_50126376.pdf
07/09/2007	78471	Cabinet Office	03/01/2005	s45 (IR) delay		http://www.ico.gov.uk/upload/documents/decisionnotices/2007/fs_50078471.pdf
29/10/2007	166269	Cabinet Office	01/03/2007	s45(IR) - IR took nearly 6 mths. CO didn't keep complainant informed
19/11/2007	173585	Cabinet Office	02/12/2005	s45(IR) - time for IR - 6 months
22/11/2007	140872	Cabinet Office	06/04/2006	s45 (IR) - Time for IR - 31 working days		http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fs_50140872.pdf
27/11/2007	90742	Cabinet Office	04/01/2005	s45 (IR) - Time for IR - 130 working days		http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fs_50090742.pdf
29/11/2007	153967	Cabinet Office	28/11/2005	s45 (IR) - Time for IR - 18 months		http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fs_50153967.pdf
30/11/2007	155552/198141	Cabinet Office	22/09/06 & 16/10/06	s1, s45(IR) - IR took 43 working days.
06/12/2007	93445	Cabinet Office	20/08/2005	s45(IR) - 49 working days		http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fs_50093445.pdf
22/01/2008	134744	Cabinet Office	08/06/2006	IR took 47 working days
07/02/2008	183221	Cabinet Office	23/06/2007	s45 (IR)	IR (+ IR delay).
28/02/2008	147349	Cabinet Office	31/08/2006	s45 (IR)
01/10/2008	162453	Cabinet Office	25/09/2006	s45 - failure to conduct IR
01/10/2008	97905	Cabinet Office	18/07/2005	s45 - IR delay	Pre-guidance
15/04/2008 & 11/08/08	98388	Cabinet Office	06/062005	s45 (IR) - IR delayed and lacked detail		http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fs_50098388.pdf
15/04/2008	134653	Cabinet Office	29/12/2005	s45 (IR) - IR delayed and very basic in content	Delays pre guidance	http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fs_50134653.pdf
07/07/2008	124442	Cabinet Office	14/03/2005	S45 internal review delay & poor.
04/09/2008	182912	Charity Commission	08/06/2007	s45(IR) - PA asked complainant to provide reasons (the Code states that this is not a requirement) for requesting a review. IR was conducted on receipt of this.		http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fs_50182912.pdf
12/06/2007	129450	City of York Council	15/02/2006	s45 (IR) - IR took 7 months
15/05/2008	167446	City of York Council	21/05/2007	s45 (IR)
18/03/2008	177655	Commission for Local Administration	11/09/2007	s45 (IR) - minor delay in conducting IR		http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fs_50177655.pdf
Jul-Dec 06	72312	Corby Borough Council	01/01/2005	s45 Lack of procedures for dealing with both requests & internal reviews
09/11/2007	177967	Corby Borough Council	Various	s45 (IR)	Failure to offer an internal review
30/04/2008	155381	Cornwall County Council	23/06/2006	s45 - three stage IR process
12/03/2008	132098	Department of Constitutional Affairs (DCA) (Now the Ministry of Justice - (MoJ))	09/09/2005	s45(IR) - IR took over 5 months		http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fs_50132098.pdf
25/06/2007	154764	Department of Constitutional Affairs (DCA) (Now the Ministry of Justice - (MoJ))	21/07/2006	s45(IR) - IR taken 8 months so far	No estimate of IR completion
18/06/2008	183057	Department of Culture, Media and Sport (DCMS)	09/05/2007	s45(IR) - IR took over 2 months (post guidance).
18/06/2008	186903	DCMS	19/03/2007	s45(IR) - IR took over 7 months (post guidance)
18/06/2008	178057	DCMS	17/03/2007	s45(IR) - IR took over 4 months (post guidance).
18/06/2008	183058	DCMS	15/06/2007	s45(IR) - IR took nearly 3 months (post guidance).
11/07/2008	122058	DCMS	19/09/2005	Reg 11(2) IR timescale
16/05/2008	147876	DCMS	June / July 2006	s45 (IR)
30/01/2008	146263	Department for Communities and Local Government	01/08/2006	s45 (IR)
30/01/2008	186717	Department for Communities and Local Government	15/06/2007	s45 (IR) although was EIR request
30/01/2008	154941	Department for Communities and Local Government	18/01/2006	s45 (IR)
30/01/2008	164053	Department for Communities and Local Government	14/11/2006	s45 (IR)
30/01/2008	168228	Department for Communities and Local Government	28/12/2006	s45 (IR)
30/01/2008	154127	Department for Communities and Local Government	11/07/2006	s45 (IR)
23/07/2008	195397	Department for Communities and Local Government	22/01/2007	r16 (IR). IR delay of over 200 working days
29/08/2008	163697	Department for Communities and Local Government	23/10/2006	s45 (IR) delay
04/06/2008	197086	Department for International Development	16/10/2007	s45 (overlooked IR request)
07/01/2008	158871	Department for Work and Pensions	12/03/2007	s45 (complaints procedure)	PA prevaricated in accepting the complainants IR request
18/10/2007	119242	Department of Health	21/06/2005	s45 (IR) inadequate
31/03/2008	189030	Department of Health	05/10/2007	s45 (IR)	Request for IR was overlooked
31/03/2008	192216	Department of Health	02/07/2007	s45 (IR delay)
31/03/2008	185270	Department of Health	13/07/2007	s45 (IR delay)
31/03/2008	151464	Department of Health	04/01/2007	s45 (IR delay)
31/03/2008	151165	Department of Health	09/06/2006	s45 (IR delay)
31/03/2008	147865	Department of Health	22/01/2007	s45 (IR)	Advised that IR could only take place once response received
31/03/2008	119062	Department of Health	28/06/2005	s45 (IR)	Declined to conduct review as 'out of time' despite comp not receiving response
31/03/2008	114967	Department of Health	04/11/2005	s45 (IR)	IR conducted by same staff member handling the original request
16/04/2008	184263	Department of Health	09/08/2007	s45 (IR) - IR currently over 100 working days old
06/06/2008	198015	Department of Health	28/06/2007	s45 (IR - over 7 months, all post guidance)
12/06/2008	201819	Department of Health	01/11/2007	s45 (IR delay) - IR took over 3 months to complete.
07/07/2008	122432	Department of Health	21/02/2005	S45 (IR took 11 months)
01/09/2008	175121	Department of Health	31/07/2006	S45 (pre-guidance IR delay)
15/09/2008	209203	Department of Health	26/07/2006	s45 IR - delay appears to be almost two years
23/09/2008	149373	Department of Health	28/02/2006	s45 (IR pre-guidance)
Jul-Dec 06	87174	Department of Health	01/01/2005	s45 - IR took over 10 months	IR Upheld 03/02/05 - 14/12/05
12/06/2007	119062	Department of Health	28/06/2005	PA then refused IR after 6 weeks citing undue delay
Jul-Dec 06	113779	Derry City Council	28/10/2005	s45 IR issues.
28/09/2007	82768	Devon & Cornwall Constabulary	14/02/2005	s45 (IR) - took over 4 months (28/06/05 - 09/11/05)	IR took longer than PA's estimate	http://www.ico.gov.uk/upload/documents/decisionnotices/2007/fs_50082768.pdf
18/01/2008	166466	Department of the Environment (DOE (NI))	10/11/2006	s45 (IR) delays,
18/01/2008	145889	DOE (NI)	14/03/2006	s45 (IR) delays - too busy to be able to carry out IR
18/01/2008	146262	DOE (NI)	20/10/2006	s45 (IR) - long delays
18/01/2008	184503	DOE (NI)	14/05/2007	s45 (IR) - requested but not carried out
18/01/2008	76778	DOE (NI)	12/01/2005	s45 (IR) - IR delayed and lacked detail.
18/01/2008	73127	DOE (NI)	12/03/2005	overlooked request for IR
08/02/2008	177447	DOE (NI)	28/04/2005	s45(IR) - severe delay - IR requested 17/02/06. Interim response sent 02/07/07.
28/07/2008	165354	Doncaster College	27/04/2007	s45 (IR)
Jul-Dec 06	103103	Down & Lisburn HSS Trust	20/09/2005	s45 issues
27/11/2007	121519	DTI / DBERR	21/05/2005	s45 (IR) - Time for IR - 22 months
22/01/2008	96306	East Lindsey District Council	06/07/2005	r16 (codes) - IR		http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fer_0096306.pdf
29/09/2008	161580	East of England Strategic Health Authority	08/04/2007	s45 (IR)
31/08/2007	76353	East Riding of Yorkshire	24/01/2005	s45 (IR)
31/08/2007	84351	East Riding of Yorkshire	21/03/2006	s45 (IR)
31/08/2007	97565	East Riding of Yorkshire	04/11/2005	s45 (IR)
31/08/2007	155387	East Riding of Yorkshire	19/07/2006	s45 (IR)
31/08/2007	167291	East Riding of Yorkshire	15/05/2007	s45 (IR) - review limited
28/09/2007	142680	East Sussex County Council	08/09/2006	s45(IR) - IR not carried out		http://www.ico.gov.uk/upload/documents/decisionnotices/2007/fs_50142680.pdf
05/08/2008	145666	Export Credits Guarantee Department	08/08/2005	r11(4)severe delays in response		http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fer_0145666.pdf
Jul-Dec 06	109149	Foreign and Commonwealth Office (FCO)	09/09/2005	s45 IR-no review done despite dissatisfaction of complainant		http://www.ico.gov.uk/upload/documents/decisionnotices/2007/fs_50109149.pdf
28/03/2007	86619	FCO	21/04/2005	s45 IR - review took 4 months	Failure to keep complainant updated with progress of IR	http://www.ico.gov.uk/upload/documents/decisionnotices/2007/fs_50086619.pdf
05/04/2007	110534	FCO	02/11/2005	s45 IR - 8 month delay in IR		http://www.ico.gov.uk/upload/documents/decisionnotices/2007/decision_notice_fs50110534.pdf
04/05/2007	72316	FCO	09/02/2005	s45 IR (took 3 months)		http://www.ico.gov.uk/upload/documents/decisionnotices/2007/fs50072316.pdf
05/06/2008	147679	FCO	14/03/2006	s45 (IR - took 4 months)		http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fs_50147679.pdf
13/05/2008	129430	Financial Services Authority/FSA	04/05/2006	s45(IR) - did not meet their own deadline for IR completion.
19/03/2008	153230	Flax Bourton Parish Council	19/10/2006	s45 (IR inadequate and carried out by same staff member as original request)
22/09/2008	154314	Gateshead Borough Council	05/12/2006	s45(IR)	IR was 52 days and inadequate
15/07/2008	170626	General Medical Council	30/0/12007	s45 (failure to carry out thorough review)	Although response not technically required to contain appeal rights (info not held), they should be included as a matter of good practice
20/11/2007	166779	Greater Manchester Police	10/11/2006	s45 (IR) - delay in completion
23/03/2007	93940	Haringey Council (London Borough of)	28/06/2005	s45 (IR)
03/07/2007	162259	Herefordshire Council	10/04/2007	s45 (IR) carried out by same officer
20/12/2007	166135	Hertfordshire Council	01/04/2007	s45 (unsubstantiated minor IR issue)
11/04/2007	81525	HM Treasury	06/04/2005	s45 IR - review took over 5 months
31/01/2008 & 01/10/08	154065	HM Treasury	06/06/2006	s45 (IR)
04/02/2008	187087	HM Treasury	09/08/2007	s45 (IR)
27/06/2007	121242	Her Majesty's Revenue and Customs (HMRC)	03/02/2006	s45(IR) - IR took 56 days	No estimate of IR completion
30/11/2007	154380	HMRC	16/01/2007	s45(IR) - IR took 30 days	Predates our new guidance
06/12/2007	153718	HMRC	15/03/2006	s45(IR) - IR inadequate as info withheld not subject of request. 6 mth IR - predates guidance
22/04/2008	129143	HMRC	25/10/2005	s45(IR) - IR took 6 mths
09/06/2008	167259	HMRC	08/08/2006	s45(IR) - No IR offered until ICO's intervention.
09/06/2008	121242	HMRC	03/02/2006	s45 (IR) - Internal review took 56 days to complete.
09/06/2008	193056	HMRC	23/11/2007	s45 (IR) - IR took 2 months.
09/06/2008	154865	HMRC	08/11/2006	s45(IR) - IR took over 30 days.
30/07/2008	150711	HMRC	23/09/2005	s45(IR) Time for IR - 125 working days.
Jul-Dec 06	123625	HMRC (Valuation Office Agency)	15/05/2005	s45 No IR carried out despite multiple requests for one.		http://www.ico.gov.uk/upload/documents/decisionnotices/2006/fs_50123625.pdf
03/10/2007	83358	Home Office	13/05/2005	s45 (IR) - 3 mths after own deadline		http://www.ico.gov.uk/upload/documents/decisionnotices/2007/fs_50083358.pdf
09/11/2007	97518	Home Office	17/12/2004	s45(IR) - Jun 05 to Nov 05 (91 days)		http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fs_50097518.pdf
11/02/2008	187880	Home Office	18/07/2007	s45(IR) - IR request 20/08/07, reply date unclear but not before 21/12/07	IR extended twice - last target date missed by > 2 weeks
17/03/2008	193293	Home Office	31/10/2007	IR requested 19/12/07. Remains outstanding.
10/07/2008	161811/177320	Home Office/Border & Immigration Agency (BIA)	12/02/2007	Confusion over ownership of/responsibility for request and IR handling.
02/08/2007	72714	Hounslow PCT	01/01/2005	s45(IR) - PA failed to respond to both info and IR request
19/03/2008	183060	Isle of Wight Council	12/03/2007	s45 (IR)	IR can have more than one stage.
16/04/2007	100452	Kent County Council	18/09/2005	s45 IR issues
05/11/2007	104939	Lake District National Park Authority	22/06/2005	r16 (IR)		http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fer_0104939.pdf
07/11/2007	113735	Lambeth PCT	26/01/2006	s45(IR) - IR not offered		http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fs_50113735.pdf
18/06/2008	200179	Lancashire County Council	26/02/2008	s45 (IR)	Four expressions of dissatisfaction with the delay, which should have triggered IR were overlooked
29/05/2007	118858	London Borough of Barnet	24/01/2006	s45 IR
14/08/2007	127355	London Borough of Camden	15/03/2006	s45 (IR)
Jul-Dec 06	104977	London Borough of Croydon	22/08/2005	s45 IR issues. IR request dealt with as new FOI request
10/04/2007	141415	Leeds City Council	03/02/2006	s45 IR
01/05/2008	161274	Leeds City Council	12/02/2007	s45(IR) - IR took over 4 months		http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fs_50161274.pdf
24/07/2008	196067	Leeds City Council	10/10/2007 10/11/2007	s45 (IR)
10/06/2008	184888	Leicester City Council	12/07/2007	S45(IR) - scope of IR excludes consideration of decisions relating to refusals. IR is generic, two-stage corporate complaints procedure.
10/07/2008	190960	Leicestershire County Council	10/12/2007	s45 (IR not conversant with s45 Code)
25/06/2007	161590	Liverpool City Council (CC)	30/01/2007	s45(IR) - 3 stage
09/10/2007	177961	Liverpool CC	11/08/2007	s45 (IR)
30/01/2008	188075	Liverpool CC	12/06/07 & 04/07/07	s45(IR) delay - IR req 8/12/07, response released info 10/03/08 after several chasers
13/02/2008	189976	Liverpool CC	05/02/2007	s45(IR)
18/02/2008	190517	Liverpool CC	08/08/2007	s45 (IR)
07/01/2008	145332	London Borough of Greenwich	22/08/2006	s45 (IR)
24/09/2008	202081	London Borough of Hammersmith & Fulham	31/12/2007	Reg 11
10/05/2007	139935	Matching Parish Council	17/11/2005	s45 (IR)
Jul-Dec 06	106985	Metropolitan Police	12/10/2005	s45 Failed to offer or conduct a proper internal review
27/05/2008	153447	Metropolitan Police	30/11/2006	s45 (IR) - RN advises that IR can take 3 months	Pre-guidance
27/05/2008	188116	Metropolitan Police	20/11/2007	s45 (IR) - RN advises that IR can take 3 months	Post Guidance
15/05/2008	131138	Mid Suffolk District Council	02/02/2006	IR took 3 months to complete.		http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fs_50131138.pdf
25/10/2007	150314	Ministry of Justice (MOJ)	24/08/2006	s45(IR)	IR of 67 working days	http://www.ico.gov.uk/upload/documents/decisionnotices/2007/fs_50150314.pdf
22/11/2007	115636	MOJ	18/09/2007	s45 (IR) - time for IR - 47 working days		http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fs_50115636.pdf
17/12/2007	117628	MOJ	20/04/2005	s45(IR) - apparent cursory IR of 5 mths but predates guidance
03/01/2008	162957	MOJ	18/10/2006	s45 (IR) took 6 months to be upheld
08/02/2008	110031	MOJ	02/05/2005	s45 (IR)	IR delay of over 8 months	http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fs_50110031.pdf
03/03/2008	150598	MoJ	15/12/2005	s45 (IR)		http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fs_50150598.pdf
08/04/2008	175541	MoJ	Various	s45 (IR)	IR dealt with multiple requests within a single response
24/06/2008	158413	MoJ	17/03/2006	s45 (IR delay and failure to act on first IR request		http://www.ico.gov.uk/upload/documents/decisionnotices/2008/fs_50158413.pdf
17/04/2008	185527	MoJ (HM Inspectorate of Prisons)	10/11/2007	s45 (IR)
14/02/2008	134467	Monmouthshire County Council	10/08/2006	Reg 11 (4)
23/05/2008	180545	National Audit Office	Various Mar-Sept 2007	s45 (delayed IR)	IR delay of 5 months post guidance
18/04/2008	135532	Newcastle City Council	31/05/2006	s45 (IR) - possible 3 stage procedure
24/09/2007	82569	National Institute of Clinical Excellence (NICE)	28/02/2005	s45 (IR) - 3 stage process		http://www.ico.gov.uk/upload/documents/decisionnotices/2007/fs_50082569.pdf
16/01/2008	151363	Northern Ireland Office (NIO)	22/05/2006	s45(IR) - 8 mth IR delay
16/01/2008	152306	NIO	14/04/2006	s45(IR) - IR delay
16/01/2008	130222	NIO	18/05/2006	s12/s16 (a&a) - NIO couldn't provide list of FOI responses
16/01/2008	154638	NIO	14/04/2006	s45(IR) - IR delay
16/01/2008	162536	NIO	11/01/2007	s45 (IR) - IR took over 10 months
21/12/2007	84430	National Offender Management (NOMS)	05/01/2005	s45(IR) - lengthy delays to request & IR.
21/12/2007	144708	NOMS	29/03/2006	s45(IR) - lengthy delays & exemptions applied on IR
21/12/2007	153018	NOMS	11/12/2006	s45 (IR) delays
21/12/2007	153017	NOMS	08/07/2006	s45 (IR) delays
21/12/2007	161805	NOMS	Jan 06	s45 IR delay - over 200 working days
21/12/2007	145474	NOMS	12/05/2006	IR delay of approx 96 working days
21/12/2007	178268	NOMS	11/01/2006	s45(IR) - IR took 1 year
21/12/2007	145238	NOMS	12/05/2006	s45 (IR) - over a year delay
10/03/2008	136719	NOMS	Feb 06	s45(IR) - IR extended once and took 3.5 months
10/03/2008	177720	NOMS	30/05/2007	s45(IR) "minor" delays
10/03/2008	192135	NOMS	29/01/2006	s45(IR) - IR
21/12/2007	93195	NOMS (Home Office)	16/01/2005	s45(IR) - IR took over 2 years 4 months
16/04/2008	175542	North Shropshire District Council	23/07/2007	s45 (IR)	Unclear whether IR completed.
07/10/2008	210846	Northern Ireland Office (NIO)	18/01/2007	IR was requested on the 22 October 2007, and remained outstanding on the 6 June 2008.	Remains unclear whether IR has been completed
23/10/2007	179065	Nottingham City Council	14/06/2007	EIR r11 - time for IR > 70 days
03/09/2008	169734	Nursing & Midwifery Council	18/03/2007	s45 (IR) no IC appeal rights
15/09/2008	207466	Office for National Statistics	18/01/2008	IR appears to be outstanding
19/02/2007	147944	Office of National Statistics	27/06/2006	s45 IR - Complainant not notified that IR taken place or of outcome. IR took 19 weeks.		http://www.ico.gov.uk/upload/documents/decisionnotices/2007/fs_50147944.pdf
15/06/2007	147950	Parliamentary & Health Service Ombudsman	06/12/2006	s45(IR) - not offered		http://www.ico.gov.uk/upload/documents/decisionnotices/2007/fs_50147950.pdf
06/03/2008	159410	Parliamentary & Health Service Ombudsman	06/07/2006	s45(IR) - IR took 4 months
11/02/2008	144199	Peterborough CC	07/11/2006	s45(IR) - mishandled IR
Jul-Dec 06	104032	Police Service Northern Ireland (PSNI)	04/01/2005	s45 (IR) took 3 months
02/11/2007	137020	PSNI	14/09/2005	s45 (IR) - IR requested but not carried out
12/11/2007	79777	PSNI	11/01/2005	s45 (IR) - Time for IR - 2 months
12/11/2007	135884	PSNI	14/09/2005	s45(IR) - Time for IR - 5 months
12/11/2007	139708	PSNI	21/03/2006	s45 (IR) - Time for IR -1 year
12/11/2007	145052	PSNI	14/09/2005	s45(IR) - time for IR - 9 months
18/02/2008	190525	PSNI	30/05/2007	s45 (IR) - 3 months
28/04/2008	162709	Ravensbourne School	07/03/2007