V3
Questionnaire on the Decision Review process
Your Name ………………………………………………………………………………………
Charity (if appropriate)………………………………………………………………………….
Date of final decision ………………………………………………………………………….
1. How clear was our guidance about the process?
N/A |
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10 |
I I
Very clear Very unclear
What did you consider less than satisfactory about the guidance? How might it be improved?
2. Were new issues raised by you or by the Commission during the process?
YES |
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NO |
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If new issues were raised, did that improve the quality of the final decision? If so, how?
3. Do you consider that the length of time the process took was reasonable?
YES |
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NO |
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If there were delays, how do you think could have been avoided? How might the process be speeded up?
4. Regardless of the outcome of your case, do you consider that the process was fair to you?
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9 |
10 |
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Very fair Very fair
What could we have done to help you to present your case more effectively? How might we make the process fairer?
5. What was your overall opinion about the process?
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10 |
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Very good/useful Not useful
6. Please make any additional comments you feel could help us to improve the process.
Signature ……………………………………………. Date ……………………………
Reference No: FDT/