AYLESBURY VALE DISTRICT COUNCIL
www.aylesburyvaledc.gov.uk
OFFICIAL RESPONSE TO FREEDOM OF INFORMATION REQUEST
This request was answered under the legislation indicated below:-
Statutory Deadline
DP □ Data Protection Act 1998 (£10 fee payable)
+40 elapsed days after date of receipt* FOI
√
Freedom of Information Act 2000 (usually free)
+20 working days after date of receipt*
EIR
□ Environmental Information Regulations 2004 +
20 working days after date of receipt*
Request Reference
□
EIR
exceptionally extended +40 working days after date of receipt*
_FOI 545_
RPSI □ Reuse of Public Sector Information Regulations +
20 working days after date of receipt*
Date Reply Sent
Date Received on 2nd Oct 2008
Reply Due by 30th Oct 2008
29th Oct 2008
Question asked (as phrased by customer)
AVDC response
From: Trevor R Nunn [mailto:request-3340-
[email address]]
Posted At: 02 October 2008 22:54
Trevor Nunn
Posted To: Data Protection
Conversation: Freedom of Information request -
Please find the information you requested
Complaints
(as quoted opposite) below:-
Subject: Freedom of Information request - Complaints
Dear Sir or Madam,
Question 1: 4%
Pre-question clarification: A complaint against a
Question 2: 0
council may consist purely on an administrative error
or it may also include a potentially criminal act
and/or infringements of a complainants civil rights
Question 3: 0
(legal and/or human rights).
If you have any further requests please
Therefore, I would like the following information,
email [Aylesbury Vale District Council request email]
over the last 12 months, as a percentage of total
complaints against the council how many ended up
being dealt with by,
Regards
Sarah Walker
1)the Local Government Ombudsman?
On behalf of the Head of IT
2)the Police?
3)Solicitors and/or the courts?
Yours faithfully,
Trevor R Nunn
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© Copyright AVDC 2005
The copyright in the material contained in this document is owned by Aylesbury Vale District Council unless otherwise stated. The supply of
documents under the Freedom of Information Act does not give the person or organisation who receives them an automatic right to re-use the
documents in a way that would infringe copyright, for example, by making multiple copies, publishing and issuing copies to the public. Brief extracts
of the material may be reproduced under the fair dealing provisions of the Copyright, Designs and Patents Act 1988 (sections 29 and 30) for the
purposes of research for non-commercial purposes, private study, criticism, review and news. Authorisation to re-use copyright material not owned by
Aylesbury Vale District Council should be sought from the copyright holders concerned. If in doubt, users should contact us in the first instance
Is [Aylesbury Vale District Council request email] the wrong
address for Freedom of Information requests to
Aylesbury Vale District Council? If so please contact
us using this form:
http://www.whatdotheyknow.com/help/contact
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INFORMATIVES
1. The legislation gives a right of access to information contained within records which is not necessarily the same as access to records
themselves. Sometimes this can be most efficiently achieved by providing copies of the original documents. On other occasions the raw
documents could be difficult to interpret - due to the use of jargon, or because the information sought is only a small part of a much
larger document covering also other matters beyond the scope of the request, or we may have reason to withhold some or all of the
information under a statutory FOI exemption or EIR exception. This form offers a means of summarising and/or providing
interpretation in these circumstances so as to reduce costs and improve clarity.
2. If you are dissatisfied with our response or wish to seek further explanation or make a comment please contact us again – see our
publication scheme on website www.aylesburyvaledc.gov.uk or our Corporate Complaints leaflet “If we’ve got it right or wrong” for
details of the procedure.
3.Please note that you do have a right to make a complaint direct to the Information Commissioner and details on how to do this are set
out on the Information Commissioner’s website www.informationcommissioner.gov.uk under the heading “How to make a complaint”
© Copyright AVDC 2005
The copyright in the material contained in this document is owned by Aylesbury Vale District Council unless otherwise stated. The supply of
documents under the Freedom of Information Act does not give the person or organisation who receives them an automatic right to re-use the
documents in a way that would infringe copyright, for example, by making multiple copies, publishing and issuing copies to the public. Brief extracts
of the material may be reproduced under the fair dealing provisions of the Copyright, Designs and Patents Act 1988 (sections 29 and 30) for the
purposes of research for non-commercial purposes, private study, criticism, review and news. Authorisation to re-use copyright material not owned by
Aylesbury Vale District Council should be sought from the copyright holders concerned. If in doubt, users should contact us in the first instance
