WhatDoTheyKnow?

Ref: TFL079271

Dear Mr Wood

Thank you for email which was received by Transport for London (TfL) on
01 May. Your request is being considered under the Freedom of
Information Act.

Unfortunately we will not be able to resolve your request within the
statutory 20 working day deadline. This is because we are in the process
of finalising our response and we'll respond to you as soon as possible.

Please accept my apologies for this delay and any inconvenience it may
cause you. In the meantime, if you have any queries relating to your
request, please do not hesitate to contact me.

If you are not satisfied with this response, please read the attached
help-sheet entitled 'Your Right to Appeal'.

Regards

Lucielle Carlo
Central Customer Services
Transport for London

Your Right to Appeal

Internal Review

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision.

The internal review will be conducted by someone other than the person
who made the original decision, in accordance with the complaints
procedure published on our website at www.tfl.gov.uk/foi.

Requests for internal review should be addressed to:

Head of Information Access and Compliance
6th Floor Windsor House
42 - 50
Victoria Street
London
SW1H 0TL

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way
TfL has handled your request, then you can take your complaint to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

A complaint form is available on the Information Commissioner's Office
website
www.ico.gov.uk

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