Dear Mr Yakici

Request under the Freedom of Information (Scotland) Act 2002

Thank you for your email received on 12 March 2010 requesting that the following information be provided to you:

“1. How many visits there have been to the Council¿s web page over the last 3 years (07,08 and 09) on a monthly basis?

2. How many `Comment or complaint¿ have the Council received via its website in each of the years 2007, 2008 and 2009?

3. How many `Comment or complaint¿ have the Council received in total (including its website, the ones receipts over the phone or people physically visiting the Council to log a complaint) in each of the years 2007, 2008 and 2009?

4. A full breakdown of the number of `Comment or complaint¿

received from people by main topic of the complaint for each of the

3 years mentioned above.

5. How much salary has been paid to the personnel who initially

receive the complaints?

6. What is the IT system used by the Council to record and track

the `Maintenance Problem and Issue of Concern¿? Which company supplied this software/system and how much did it cost?

7. How many times have people used the `Visitors¿ link

(http://www.glasgow.gov.uk/en/Visitors/) on Council¿s web site

during 2008 and 2009.

8. How many people used the following services via Council¿s web

site over the last 3 years (2007, 2008 and 2009)?

a. Pay a fixed penalty notice?

b. Pay parking fine online?

c. Pay Council Tax online?

d. Pay Council house rent?

e. Pay non-domestic rates (business rates)?

f. Pay service accounts?

g. Pay for Housing Benefit Overpayment”

The Council is treating your request as a request under the Freedom of Information (Scotland) Act 2002.

I would advise you, however, that on closer examination of your request, it has become apparent to us that we require further information from you in order to identify and locate the requested information. The additional information we require is described in the undernote below, and I should be grateful if you could provide this information as quickly as possible in order to allow us to process your request. Please note that if we do not receive this information, we will be unable to respond to your request.

I should be grateful if you could respond within four weeks from today if possible. Alternatively, if you wish to discuss this letter and the terms of your request, please contact me on 0141 287 0900 and I will be happy to advise and assist you in relation to your request for information.

I look forward to hearing from you.

Yours sincerely

Ayshea Brown

Freedom of Information Officer

Undernote:

Further information required:

Part six of your request asks for “ the IT system used by the Council to record and track the `Maintenance Problem and Issue of Concern? Which company supplied this software/system and how much did it cost does”. We are unsure what you are looking for. To assist the Council in responding to your request, it would be helpful if you could narrow the scope of your request by being more specific in describing the information you require.

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