Your Right to Appeal

Internal Review

If you are dissatisfied with the way TfL has handled your information request, you can ask us to conduct an internal review of our decision.

The internal review will be conducted by someone other than the person who made the original decision, in accordance with the complaints procedure published on our website at www.tfl.gov.uk/foi

Requests for internal review should be addressed to:

Head of Information Access and Compliance

Floor 5, Windsor House

42 - 50

Victoria Street

London

SW1H 0TL

E-mail: [TfL request email]

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way TfL has handled your request, then you can take your complaint to:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

A complaint form is available on the Information Commissioner's Office website at www.ico.gov.uk