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January
45
40
35
30
25
20
15
10
5
0
# Closed within 
# Of delays caused  # Of delays caused  # Of delays caused 
# Received
# Closed 
# Closed late
timescales
by Complaints
by Investigations
by IA team
January
40
36
31
5
3
1
1
February
60
50
40
30
20
10
0
# Of delays 
# Of delays 
# Of delays 
# Of delays 
# Closed within 
# Received
# Closed
# Closed late
caused by 
caused by 
caused by IA 
caused by 3rd 
timescale
Complaints
Operations 
team
parties
February
50
40
29
11
8
1
1
1
March
60
50
40
30
20
10
0
# Closed within 
# Of delays caused by 
# Of delays caused by 
# Received
# Closed
# Closed late
timescale
Complaints
3rd parties
March
31
48
38
10
8
2
Apr-08
60
50
40
30
20
10
0
# of delays 
# of delays 
# of delays 
# of delays 
# of delays 
# Closed within 
# Received
# Closed
# Closed late
caused by IA 
caused by 
caused by 
caused by 
caused by 3rd 
timescale
team
Complaints 
Investigations 
Operations 
parties
Apr-08
50
52
44
8
3
2
1
1
1
May
60
50
40
30
20
10
0
# Closed within 
# of delays caused by 
# of delays caused by 
# Received
# Closed
# Closed late
timescale
Complaints team
3rd parties
May
39
50
46
4
3
1
Jun-08
40
35
30
25
20
15
10
5
0
# Closed within 
# of delays caused by IA  # of delays caused by 
# Received
# Closed
# Closed late
timescale
team
Complaints team
Jun-08
36
36
34
2
1
1
July
60
50
40
30
20
10
0
# Received
# Closed
# Closed within timescale
# Closed late
July
38
51
51
0
August
40
35
30
25
20
15
10
5
0
# of delays caused by 
# Received
# Closed
# Closed within timescale
# Closed late
Complaints team
August
35
27
26
1
1
September
40
35
30
25
20
15
10
5
0
# Closed within 
# of delays caused by 
# of delays caused by 
# Received
# Closed
# Closed late
timescale
IA team
Complaints team
September
29
36
34
2
1
1
October
40
35
30
25
20
15
10
5
0
# Closed within 
# of delays caused by  # Of delays caused by 
# Received
# Closed
# Closed late
timescale
Complaints team
3rd parties
October
34
33
30
3
1
2
November
40
35
30
25
20
15
10
5
0
# Received
# Closed
# Closed within timescale
# Closed late
November
34
38
37
1
Dec-08
45
40
35
30
25
20
15
10
5
0
# Closed within 
# Of delays caused by 
# of delays caused by 
# Received
# Closed
# Closed late
timescale
3rd parties
Operations 
Dec-08
42
33
31
2
1
1
2008 Information Access Requests
60
50
40
2008 Recieved
2008 Closed
30
2008 Closed within timescale
Closed late
Total requests
20
10
0
y
ril
y
e
r
er
er
uar
rch
be
ber
ruary
Ap
Ma
July
gust
Ma
Jun
mb
mb
Jan
Au
ve
ce
Feb
ptem
Octo
Se
No
De
2008 Request Performance
120%
100%
80%
IA Team performance
60%
HCC performance
Performance %
40%
20%
0%
January
February
March
April
May
June
July
August
September
October
November December
IA Team performance
97%
98%
100%
79%
100%
97%
100%
100%
97%
100%
100%
100%
HCC performance
86%
73%
79%
85%
92%
94%
100%
96%
94%
91%
97%
94%
IA Team  Name
Month
3rd Party
Name
Month
Complaints Team
Name
1 Theobald February
1 Cresswell March
1 Baird
1 Stock
January
1 O'Neill
March
1 Davies
1 Watts
April
1 Sherman
February
1 Worley
1 Tomlinson April
1 Robinson April
1 Gaskin
1 Robinson April
1 Mitchell
May
1 Mullen
1 Richmond September
1 Rolle
1 Warwick
1 Sandy
1 Brooks
1 Brown
1 Endersby
1 Niazi
1 Hadden
1 Olmes
1 Simpson
1 Hilliker
Month
InvestigatName
Month
Operations Analysis
Name
Month
Operations Lo
March
1 Bhattacha January
1 ZahynaczFebruary
1
March
1 Mitchell
April
March
February
February
February
February
February
February
February
February
January
January
June
August
September
Name
Month
Jan-08
Wase
April
# Received
40
# Closed 
36
# Closed within timescales
31
# Closed late
5
# Of delays caused by Complaints
3
# Of delays caused by Investigations
1
# Of delays caused by IA team
1
IA team performance
97%
Organisation performance
86%
35
32
Feb-08
Mar-08
# Received
50 # Received
# Closed
40 # Closed
# Closed within timescale
29 # Closed within timescale
# Closed late
11 # Closed late
# Of delays caused by Complaints
8 # Of delays caused by Complaints
# Of delays caused by Operations Ana
1 # Of delays caused by 3rd parties
# Of delays caused by IA team
1 IA team performance
# Of delays caused by 3rd parties
1 Organisation performance
IA team performance
98%
Organisation performance
73%
39
Organisation average
86%
Apr-08
31 # Received
48 # Closed
38 # Closed within timescale
10 # Closed late
8 # of delays caused by IA team
2 # of delays caused by Complaints team
100% # of delays caused by Investigations team
79% # of delays caused by Operations (London & SE Region)
48 # of delays caused by 3rd parties
IA team performance
Organisation performance
May-08
50 # Received
39
52 # Closed
50
44 # Closed within timescale
46
8 # Closed late
4
3 # of delays caused by Complaints team
3
2 # of delays caused by 3rd parties
1
1 IA team performance
100%
1 Organisation performance
92%
1
50
79%
85%
41
Jun-08
Jul-08
# Received
36 # Received
# Closed
36 # Closed
# Closed within timescale
34 # Closed within timesca
# Closed late
2 # Closed late
# of delays caused by IA team
1 IA team performance
# of delays caused by Complaints team
1 Organisation performan
IA team performance
97%
Organisation performance
94%
4 pending were closed (July)
35
4 pending were closed (July)
Aug-08
38 # Received
35
51 # Closed
27
51 # Closed within timescale
26
0 # Closed late
1
100% # of delays caused by Complaints team
1
100% IA team performance
100%
Organisation performance
96%
51
27
0%
Sep-08
# Received
29
# Closed
36
# Closed within timescale
34
# Closed late
2
# of delays caused by IA team
1
# of delays caused by Complaints team
1
IA team performance
97%
Organisation performance
94%
35
Oct-08
# Received
34
# Closed
33
# Closed within timescale
30
# Closed late
3
# of delays caused by Complaints team
1
# Of delays caused by 3rd parties
2
IA team performance
100%
Organisation performance
91%
Nov-08
# Received
34
# Closed
38
# Closed within timescale
37
# Closed late
1
# of delays caused by Complaints team
1
IA team performance
100%
Organisation performance
97%
Dec-08
# Received
42
# Closed
33
# Closed within timescale
31
# Closed late
2
# Of delays caused by 3rd parties
1
# of delays caused by Operations 
1
IA team performance
100%
Organisation performance
94%
Total 2008 
# Received
458
# Closed
480
# Closed within timescale
431
# Closed late
49
# Of delays caused by Complaints
29
# Of delays caused by Investigations
2
# Of delays caused by Operations
3
# of delays caused by 3rd parties
8
# Of delays caused by IA team
7
IA team performance
99%
Organisation performance
90%
Breakdown for Complaints
January
February March
April
May
Delays forwarding requests to IA team
1
5
3
2
1
Delays copying files
2
1
5
0
1
Delays providing further information
0
2
0
0
1
June
July
August
September
October
November December
1
0
0
1
1
1
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
Jan-09
Feb-09
# Received
29 # Received
42
# Closed
48 # Closed
# Closed within timescale
41 # Closed within timescale
# Closed late
7 # Closed late
# Of delays caused by Complaints
1 # Of delays caused by Complaints
# Of delays caused by IA team
2 # Of delays caused by IA team
# Of delays caused by 3rd parties
4 # Of delays caused by 3rd parties
IA team performance
95.8% IA team performance
Organisation performance
85.4% Organisation performance
Breakdown for Complaints
Delays forwarding requests to IA team
Delays copying files
Delays providing further information
Breakdown of delays caused by complaints team
6
5
4
3
2
1
0
January
February
March
April
May
June
July
August
September
October
November
December
Delays forwarding requests to IA team
1
5
3
2
1
1
0
0
1
1
1
0
Delays copying files
2
1
5
0
1
0
0
0
0
0
0
0
Delays providing further information
0
2
0
0
1
0
0
1
0
0
0
0
08-09
Received
Closed
Closed within timescale
Closed late
Apr
50
52
44
8
May
39
50
36
4
Jun
36
36
34
2
Jul
38
51
51
0
Aug
35
27
26
1
Sep
29
36
34
2
Oct
34
33
30
3
Nov
34
38
37
1
Dec
42
33
31
2
Jan
29
48
41
7
Feb-24
46
26
412
430
364
30
HC Performance
85%
Information Access Requests 2008/09
450
400
350
300
250
Requests
Received
200
Closed
150
Closed within timescale
Closed late
100
50
0
Closed within 
Received
Closed
Closed late
timescale
Information Access Requests 2008/09
412
430
364
30

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