Subject: FW: Freedom of Information request - Overcrowding - Bank/Monument

From: Enquire (TfL)
Sent: 01 April 2010 11:30
To: '[email address]'
Subject: Freedom of Information request - Overcrowding - Bank/Monument

Ref: TfL103821

Dear Mr Jacobson

Thank you for your email received by Transport for London (TfL) on 4 March 2010.

You have asked for information related to passenger flow at Bank/Monument station on the DLR platforms.

Your request has been considered under the requirements of the Freedom of Information Act and I can confirm that TfL does hold the information you require.

The Docklands Light Railway (DLR) observed data for period 8 in 2009 (from 18/10/09 to 14/11/09), and period 12 (from 07/02/10 to 6/03/10); and AM peak hour forecasts up to 2012. Please see the table below for this data.

The demand forecasts for DLR at Bank going forward reflects the ongoing London Underground Limited (LUL) escalator replacement programme at the station. The figures assumed that the Jubilee line upgrade would have been completed by late 2009 and assumed the commencement of a DLR 3 car service to Lewisham in January 2010.

Table 1 showing the Average weekday AM Peak Hour Boarders and Alighters of DLR Services at Bank

Please note the above figures include the effect (projections) of the 3 car service on the DLR. There is no additional information which expands on the possible effects of the 3 car extension program.

DLR does not have any documented plans specifically relating to easing congestion on its service at Bank/Monument complex. Bank/Monument is managed by LUL and whilst DLR does liaise with their teams, DLR's personnel are only able to substantially influence management of the small area occupied by its service.

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Transport for London
Customer Relations

Your right to appeal

If you are dissatisfied with the way TfL has handled your information request, you can ask us to conduct an internal review of our decision. The internal review will be conducted by someone who was not involved in the processing of your original request, in accordance with the complaints procedure published on our website at www.tfl.gov.uk/foi

Requests for internal review should be addressed to: 

Head of Information Access and Compliance

Floor 5, Windsor House

42-50 Victoria Street

London

SW1H 0TL

E-mail: [TfL request email]

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If, following the internal review, you remain dissatisfied with the way TfL has handled your request, then you can take your complaint to:

Information Commissioner's Office

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Cheshire

SK9 5AF

A complaint form is available on the Information Commissioner's Office website at

www.ico.gov.uk

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Any copyright in the material provided with this response is owned by TfL or one of its subsidiary companies unless otherwise stated. The disclosure of information does not give the person or organisation who receives it an automatic right to re-use it in a way that would otherwise infringe copyright (for example, by making copies, publishing it, or issuing copies to the public). Brief extracts of the material may be reproduced under the fair dealing provisions of the Copyright, Designs and Patents Act 1998 (sections 29 and 30) for the purposes of research for non-commercial purposes, private study, criticism, review and news reporting. In respect of use for criticism, review and news reporting, any reproduction must be accompanied by an acknowledgement that TfL or one of its subsidiary companies is the copyright owner.

Re-use

If you would like to re-use the information supplied with this response please contact TfL using the details provided in the attached letter. Requests for re-use will be considered in accordance with the Re-use of Public Sector Information Regulations 2005.

-----Original Message-----

From: Simon Jacobson [mailto:[email address]]

Sent: 03 March 2010 20:07

To: Enquire (TfL)

Subject: Freedom of Information request - Overcrowding - Bank/Monument

     Dear Transport for London,

     Please provide any information related to passenger flow at

     Bank/Monument, particularly to/from the DLR platforms. Specifically

     please provide current passenger numbers entering / exiting the DLR

     at Bank/Monument and projected numbers for the next five years if

     they are available. Please also state the effect that the current 3

     car extension to the DLR trains will have on these figures. Please

     provide any information related to plans for easing overcrowding

     to/from the DLR platforms at the station complex.

     Yours faithfully,

     Simon Jacobson