Change Assurance Plan

Phase II Escalator works at Bank

To be implemented on 01/03/2010

Ref: MR 8504

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1

1 Purpose
1.1
The purpose of this Change Assurance Plan (CAP) is to detail the changes
that will be made to customer routes within Bank/Monument station in order to
safely manage congestion during the planned works to Escalators 1, 2, 3, 8,
10 & 11.

2 Introduction
2.1
Escalators 1, 2, 3, 8, 10 & 11 at Bank/Monument station are due to be
replaced or refurbished from 01/03/10 under Phase II of the station
refurbishment programme. The associated centre staircase of Escalator 11
will also be hoarded off during the works. This follows Phase I of the
programme ending in September 2009 that completed works on Escalators 4,
5, 12, 13, 14 & 15. Works on Escalator 9 will be undertaken during the Phase
III refurbishment works at Bank which will probably begin post the London
Olympics in 2012.

2.2
Escalators 1, 2 and 3 serve customers between the Central line platforms and
‘Bull ring’ and street level entrances/exits. Escalator 8 is one of the escalators
that serve the Northern line and escalators 10 and 11 serve the Docklands
Light Railway (DLR). The DLR will also lose its step free access ability at
Bank/Monument during works on Escalator 11.

2.3
These works are planned to finish in November 2011.

3
Reason for the change
3.1
Phase II of the escalator works programme at Bank/Monument will cause
significant disruption to customers – particularly on the DLR, Northern,
Waterloo & City (W&C) and Central lines.   This will need to be carefully
managed for mitigation against incidents associated with congestion and
disruption - such as customer slips, trips and falls and staff assaults.

.

3.5
Escalators 8, 10 and 11
From 01/03/10, works will begin on Escalator 11. During these works, the
central staircase between escalator 10 and escalator 11 will be hoarded off.
Escalator 10 will remain on the up direction during this time. Works on
Escalators 10 and 8 will begin when work is completed on Escalator 11.

3.6
During the entirety of the works on Escalators 8, 10 and 11, customers from
the DLR can only leave Bank station via one escalator or by escalator 12 for
the Monument exit. The DLR will lose its step-free facility due to the hoarding
layout of escalator 11. Escalators 8 and 10 are to be worked on concurrently
from December 2010.

3.7
Customers from the W&C and Central lines during the morning peak hours
must go along the Northern line platforms which will be permanently manned
during peak hours. Northern line platforms will also be staffed at weekends.

3.8
All other customers will be allowed to continue with their normal routes.

4
Options Considered
4.1
Option 1: Do Nothing
The works on the escalators are essential. Asset failure becomes
increasingly likely as time progresses, which may ultimately force action in an
uncontrolled manner.
Therefore, doing nothing is not an option.
4.2
Option 2: Shut Bank/Monument
Shutting the station would eliminate the congestion risk at Bank/Monument.
However, this option would have an adverse impact upon the stations
surrounding Bank, causing congestion at other locations in addition to failing
to meet the needs of key LUL stakeholders. It would also have minimum
impact upon any reduction in time of completion of works.
Therefore, this option is discounted.
4.3
Option 3: Partial non-stopping of the Central line and DLR
Non-stopping the Central line during peak hours will alleviate congestion at
Bank, but would place an additional demand upon on other areas of the
network – notably the stations surrounding Bank/Monument such as St. Paul’s
and Liverpool Street. It would also mean additional demand placed upon
Tower Gateway on DLR services.
Therefore, this option is discounted.
4.4
Option 4: Re-route Interchanges
Interchanges between the Central and Waterloo & City lines to the Northern
line and DLR (and vice-versa) will be via the Northern and Central line ticket
halls and the ‘Bull-ring’. This option involves rerouting interchange customers
3

within Bank, creating congestion issues within Bank – but minimises the
impact on other locations on the network.  With additional staff and planned
customer routes, it is predicted it will be possible to successfully implement
this proposal using congestion management techniques.
This is the preferred option.

5
Programme of Works



4

Works on Escalators 1, 2 and 3 should be complete by November 2011.

Escalator
Works
Start date /
Normal Operational arrangements
duration

Escalator 10 will remain on the up all day.  Centre

stairs between escalators 10 & 11 will be hoarded off.

Escalators 12 and 14 will run on the up and escalators

13 and 15 on the down at all times.

11
Escalator
01/03/10
Central line and W&C line customers wishing to
Replacement
9 months
access the DLR must pass along the Northern line
platforms which will be permanently manned during
peak hours. Northern line platforms to be staffed at
weekends.

The DLR will lose its step-free facility at Bank.

8
Escalator
01/12/10

Replacement
9 months


.

10
Escalator
01/12/10

Replacement
9months

.
Works on Escalators 8, 10 and 11 should be complete by November 2011.

6
Other Works Impacting upon Bank/Monument Station
6.1
Within Bank
There are proposed building works for a new Control Room at the Monument
ticket hall area. The impact of these works is considered negligible in
respects to congestion or customer flows as this area has already been
hoarded off.

5

6.2
External to Bank
There are construction works of a new Network Rail station at Cannon Street,
including a new entrance to the main station. Cannon Street closes at 22.00
hours Monday to Thursday and earlier on Friday and Saturdays. Cannon
Street is closed Sundays.
The impact to Bank/Monument because of these works is considered
negligible.

7
Identified Areas of Customer Congestion at Bank/Monument

8
Staffing Arrangements during Escalator Works

















DLR Staff
Morning Peak

Staff Deployment
DLR Platforms and Concourse

4

Evening Peak
DLR
Platforms
and
Concourse
3

6

9
Temporary Arrangements for lines during Works






9.4 DLR
DLR services are being upgraded from February 2010 to incorporate 3 car
trains.  During the entirety of the works on Escalators 8, 10 and 11, customers
from the DLR can leave Bank station via one escalator or by Escalator 12 for
the Monument exit, two escalators in total.

9.5
All customers accessing the DLR must go along the Northern line platforms
which will be permanently manned during peak hours. Northern line platforms
to be staffed at weekends.

9.6
The DLR will lose its step-free access facility at Bank during the entirety of the
works to Escalator 11.

10
Risks Associated with the Change

7

1



















8

A
9

12
Actions
12.1  The following actions are required to appropriately mitigate against the risks
identified.

Action Person
Completion
Responsible
Date
Revise Bank/Monument CCEP

01/02/10
Customer communication strategy
N

Ongoing

throughout works

Install signage for new routes

For 28/02/10
Brief staff on local arrangements

09 & 11/02/10
Identify key locations for station staff

15/12/09
Obtain extra station staff

Develop ‘role and responsibilities’ for key station staff

09 & 11/02/10
positions
Provide welfare facilities for extra staff

November 09
Revise PA messages to reflect current situation at

09 & 11/02/10
Bank
Inform surrounding stations, groups and lines of

changes to Bank
Confirm escalators 1 and 3 can be switched to the

Complete
up/down

Risk/Failure
LUL 1st Response
LUL 2nd Response

12

14
Verification Activity Plan

Verification Activity
When
Who by
Status
Confirmation customer communications
Feb 10

Complete
commenced
Check CCEP to confirm revised arrangements
Feb 10

Complete
are included
Visit station to check extra handsets and new
Feb 10

Complete
batteries have been provided
Tour of station to verify new signage in place
Feb 10

Complete
Check with sample of staff that briefings have
Feb 10

Complete
been completed
Confirmation of extra staff
Mar 10

Complete
Site visits to confirm staff present in key
From

Ongoing
locations
01/03/10
Verification of extra welfare facilities provided
Jan 10

November
for extra staff
09
Test revised PA programme
Feb 10

Complete
Confirm from ED escalators 1 – 3 and 12 – 15
Feb 10

Complete
can be turned up/down
Confirm with neighbouring stations, groups and
Feb 10

Complete
lines of change to Bank/Monument working
Inform LFEPA through Bb224 process
Complete

Done
Approved
for
Escalator 1
Update CRA/WRAs and compliance plans
Feb 10

Complete
Ad hoc monitoring visits to Bank/Monument to
See

Ongoing
assess customer congestion arrangements
Status
from

01/03/10

16

15 Consultation
The following parties have been consulted on the development of this Change
Assurance Plan.

Name Role

Acting Central Line General
Manager

Performance Manager Stations

Operational Integration Manager

Group Station Manager Bank

Performance Manager Trains

Acting Performance Manager

Stations

LU Lead Fire Engineer

LU S&SD

H&S Representative (RMT)

H&S Representative (TSSA)
DLR

Serco

Serco

ORR Inspector

16
Appendices

DLR Operation

DLR related items to Bank/Monument Change Assurance Plan

Identified Areas of Congestion

Pre-existing Procedures that will Mitigate the Risk of Overcrowding on Bank
DLR Station

•  LUL Supervisor has the authority to terminate inbound train services to BAN
DLR station should overcrowding become imminent
•  DLR Customer Service Team Leader or Lead Customer Service Officer has
the authority to terminate inbound train services should overcrowding become
imminent
17

•

Additional Procedures to Mitigate the Impact of Escalator Works on Crowd
Control; Also Taking into Account 3-Car Running

•