29 April 2010

Mr S Hardwicke Carruthers

Via email ([FOI #29506 email])

Our ref: CS/10/040/HJP

(Please quote our reference when contacting us)

If telephoning contact Hilary Pook on 020 7217 4734

or if using email send to: h.pook@lgo.org.uk

Dear Mr Hardwicke Carruthers

Request for information

In your email of 6 April, you asked for another keyword search on the keyword: “Advice/information misleading/inaccurate” giving details of each instance over the last ten years we have used that keyword.

I attach an Excel spreadsheet with this letter in the same format as the previous ones I've sent. It gives a list of complaints where that term has been recorded, broken down by council and then by year. The outcome of each complaint is also given.

That concludes my response. If you feel I have not dealt properly with your request, you have the right to appeal and, should you wish to do so, I can supply a copy our internal complaints procedure. If you do request an internal review - can you please indicate why you are unhappy with my response. You also have the right to apply to the Information Commissioner to determine whether your request has been properly dealt with. You should note however that the Commissioner will not consider any complaint where you have not first exhausted our internal complaints process or where there has been undue delay in contacting him. You will be able to obtain further details of the Information Commissioner's role from the website on www.ico.gov.uk.

Yours sincerely

Hilary Pook

Hilary Pook

Communications and Records Manager

LGO 01 (03/08)