Professional Letter

Customer Services
Civic Centre
Lampton Road
Hounslow, TW3 4DN
Your contact: Debbie Stroud
Direct Line: 020 8583 6630
Fax:
E-Mail: [email address]

Corporate Services Directorate
Willie Griffin

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Mr Muldoon

'[FOI #29009 email]'

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Date: 16/03/2010

Dear Mr Muldoon,

Re: Freedom of Information and/or Environmental Information

I am writing with regard to the information you requested under the Freedom of Information Act and received in this department on the 15^th February 2010.

Information Requested

Please provide the number of FOI requests received each month by the council for calendar year 2009 and January 2010, and the overall total - Please see attached spreadsheet.
Please confirm whether it is council policy to acknowledge all FOI requests and how quickly.

The Council's policy is to acknowledge FOI requests within two working days.

If it is, provide the % which met that target in each month and overall - please see attached spreadsheet

If not, explain house the council considers this complies with ICO guidance and the council's duties under the Act, in particular S16 to be helpful.

For each month and the whole period, include how many received the council's response - Please see attached spreadsheet.

within 15 working days
in 16-20 working days
after 20 working days
any still waiting a response

Include also how many were met - please see attached spreadsheet.

in full
partly
rejected, with a note of the numbers for each for rejection - not held, too costly, fees notice etc.

Include how many were referred to Internal Review, how long these took as per 3) above, and the outcome. - 1 referred to Internal Review 22/01/2009 responded to 11/03/2009 - outcome `Not Held'

6. Lastly for each month and total, include the number of requests had ICO involvement, distinguishing between numbers where the ICO asked the council to itemise each of these presumably very few cases individually with full dates and outcome - None

I confirm that the information is currently held by the London Borough of Hounslow.

Exemptions which apply to this information

N/A

Fees to be paid

N/A

Use of Information

You are free to use any information supplied for your own use, including for non-commercial research purposes. The information may also be used for the purposes of news reporting. Howrver, any other type of re-use, for example, by publishing the information or issuing copies to the public will require the permission of the copyright owner, namely the London Borough of Hounslow.

How to complain

Should you feel that we have not dealt properly with your enquiry or failed to take appropriate action within a reasonable timescale, please do not hesitate to contact:

Willie Griffin

Director of Corporate Services

London Borough of Hounslow

Civic Centre

Lampton Road

Hounslow

Middlesex TW3 4DN

Email: [email address]

Website: www.hounslow.gov.uk (on line complaints form available)

Should you remain dissatisfied following the review under the complaints procedure I would advise you that you have the right to complain to the Information Commissioner under Section 50 of the Freedom of Information Act 2000. Contact details for the Information Commissioner are as follows:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Fax: 01625 524 510
DX 20819

The Information Commissioner has also produced a guide "Your Right to know: how to complain" which is available from the publications line on 08453 091091 or www.informationcommissioner.gov.uk.

Yours sincerely,

Debbie Stroud

Access Hounslow Manager

London Borough of Hounslow