Acknowledgment letter  
 
Thank you for your [email/letter] received by [TfL/London Underground] on 
[date of receipt]. You have asked for information about [summary of request].  
 
We will deal with your request as soon as possible and in any case provide 
you with a response by [insert deadline].   
 
In the meantime, if you have any queries or would like to discuss your 
request, please do not hesitate to contact me [insert contact details]. 
 
  
 

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