2 January 2005

-----Original Message-----

From:

To: customer.services

Subject: Freedom of Information Act request

Dear Sir,

Please may I have, for each of your courses below, all teaching / learning material that is in electronic format, including course material, background reading, instructor's notes and handouts etc.

Please may I have this by post on CD ROMs. I am able to read MS Word, Powerpoint and Excel, and PDF, TIFF and TXT formats. If there is electronic material which you hold in other formats and it is feasible to convert it into a format that I can read, please may I request that this is done. Please treat each course as a separate request under FOI.

As all that I am asking for is existing electronic material, it seems reasonable to me that I should receive, say, half of this information by, say, 11/1/05, and the rest as soon as possible but in any case not later than 31/1/05 - except for the "Fundamental Consultancy Skills (five days)" material, which I would like by the 7th of January by email.

I should stress that I wish to have only the information, I do ot wish to attend the courses. I do not consider that attending a course satisfies the condition of the exemption from the Act for information readily accessible by other means (s21) because attending a course to get the information is far more time consuming than obtaining the information per se. Nor do I consider that disclosing this information will, taking into account all facets of the balance of public interest, damage the commercial interests of the College (s43) - please ask me for my reasoning if you disagree.

1 Advanced Consultancy Skills

2 Consultancy Skills for Training and Development Professionals

3 Consultancy Solutions

4 Consultations and Communications for Policy Makers

5 Creating Personal Impact

6 Delivering through people - Enabling managers to manage people effectively

7 Delivery Skills Seminars - all variants of this course

8 Developing Style and Presence

9 Effective Briefing

10 Facilitation for Consultants

11 Fundamental Consultancy Skills - five days, three days and one day.

12 Influencing and Persuasion Skills

13 Internal consultancy in the public sector

14 Introduction to Knowledge Management

15 Making Policy that Happens

16 Making Strategy Work

17 Managing from a Distance

18 Option Appraisal

19 Personal Power and Influencing Skills 20 Psychology of Influencing, The

21 Understanding Human Behaviour

Many thanks for your help in this matter.

Regards