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(Excel spreadsheet)
This is an HTML version of an attachment to the Freedom of Information request
'Issuing and management of refunds.'.
(Excel spreadsheet)
| Oyster card Helpline | ||||
| Refunds by Method of Contact and Classification | ||||
| Jan 2008 - Mar 2010 | ||||
| Sum of Number of Refunds | ||||
| Month | Method of Contact | Refund Classification | Total | |
| Jan-08 | (None) | Interim Tickets Interim Ticket Policy | 1 | |
| Registration | 3 | |||
| (None) Total | 4 | |||
| Back dated refund Medical | 1 | |||
| Customer Charter policy | 1 | |||
| Data request (DPA) Customer Request | 1 | |||
| Double charge on credit/debit card | 1 | |||
| Entry/Exit Charge | 95 | |||
| Failed Card | 5 | |||
| Failed Card (None) | 1 | |||
| Freedom of Information Request | 5 | |||
| Interim Tickets Unused tickets | 1 | |||
| Lost & Stolen Card | 15 | |||
| Machine failure National Rail Validator | 1 | |||
| Novacroft error | 3 | |||
| Pay as you go ATU failed pick up | 2 | |||
| Pay as you go ATU information request | 2 | |||
| Pay as you go Balance enquiry | 6 | |||
| Pay as you go Capping/Best Value | 1 | |||
| Pay as you go Incorrect charge | 97 | |||
| Pay as you go Statement Request | 1 | |||
| Pay as you go Unresolved journey | 13 | |||
| Recharge/1st Purchase/Telesales | 2 | |||
| Refund - chase up | 16 | |||
| Registration | 4 | |||
| Season ticket | 6 | |||
| Staff OHL | 2 | |||
| Surrendered card | 1 | |||
| Ticket/Product no longer required | 4 | |||
| Website Payment issues | 1 | |||
| Website Technical Issues | 2 | |||
| Email Total | 290 | |||
| Fax | Entry/Exit Charge | 3 | ||
| Failed Card | 1 | |||
| Interim Tickets Season Ticket left at home | 1 | |||
| Lost & Stolen Card | 5 | |||
| Pay as you go ATU failed pick up | 2 | |||
| Refund - chase up | 1 | |||
| Season ticket | 2 | |||
| Fax Total | 15 | |||
| Letter | Incorrect charging | 1 | ||
| Single fares | 1 | |||
| £5 Entry | 1 | |||
| Back dated refund Medical | 10 | |||
| Back dated refund Non-Medical | 4 | |||
| Card withdrawn | 3 | |||
| Customer Charter policy | 20 | |||
| Delayed journey - defective train | 1 | |||
| Double charge on credit/debit card | 5 | |||
| Entry/Exit Charge | 27 | |||
| Failed Card | 140 | |||
| Failed Card Oyster | 12 | |||
| Fares/Ticketing information | 1 | |||
| Inadequate/No ticket issuing facilities | 1 | |||
| Incorrect information given at station | 1 | |||
| Interim Tickets Awaiting replacement Oyster card | 32 | |||
| Interim Tickets Awaiting replacement Student Oyster card | 2 | |||
| Interim Tickets Failed card | 129 | |||
| Interim Tickets Interim Ticket Policy | 45 | |||
| Interim Tickets Season Ticket left at home | 587 | |||
| Interim Tickets Unused tickets | 68 | |||
| Lost & Stolen Card | 21 | |||
| Lost & Stolen Card General Replacement (ARC) | 1 | |||
| Lost & Stolen Card L&S Process/Policy | 1 | |||
| Machine failure Gate | 1 | |||
| Machine failure Passenger Operated Machine | 1 | |||
| Machine failure TOM | 3 | |||
| Misinformation / Unclear Info LU Staff | 1 | |||
| Novacroft error | 64 | |||
| Overlap refund Customer error | 6 | |||
| Overlap refund Pass Agent error | 6 | |||
| Overlap refund Station error | 6 | |||
| Oyster card Deposit refund | 8 | |||
| Pay as you go ATU failed pick up | 3 | |||
| Pay as you go ATU information request | 4 | |||
| Pay as you go Balance enquiry | 3 | |||
| Pay as you go Cancelled balance | 12 | |||
| Pay as you go Capping/Best Value | 2 | |||
| Pay as you go Incorrect charge | 27 | |||
| Pay as you go Unresolved journey | 16 | |||
| Recharge/1st Purchase/Telesales | 3 | |||
| Refund - chase up | 36 | |||
| Registration | 8 | |||
| Season ticket | 26 | |||
| Station staff performance | 1 | |||
| Surrendered card | 59 | |||
| Ticket chase up | 7 | |||
| Ticket office closure | 1 | |||
| Ticket/Product no longer required | 69 | |||
| Trade up/down exchange | 2 | |||
| Letter Total | 1489 | |||
| Personal visit | Entry/Exit Charge | 1 | ||
| Failed Card | 1 | |||
| Refund - chase up | 1 | |||
| Personal visit Total | 3 | |||
| Telephone | £5 Entry | 1 | ||
| 3rd Party Error - Journey Call | 1 | |||
| Back dated refund Medical | 1 | |||
| Back dated refund Non-Medical | 1 | |||
| Card withdrawn | 41 | |||
| Change of details | 3 | |||
| Data request (DPA) Customer Request | 3 | |||
| Double charge on credit/debit card | 1 | |||
| Entry/Exit Charge | 4805 | |||
| Entry/Exit Charge (None) | 19 | |||
| Failed Card | 1053 | |||
| Failed Card (None) | 3 | |||
| Failed Card Oyster | 2 | |||
| Freedom of Information Request | 9 | |||
| How to claim | 3 | |||
| Interim Tickets Awaiting replacement Student Oyster card | 1 | |||
| Interim Tickets Failed card | 1 | |||
| Interim Tickets Interim Ticket Policy | 1 | |||
| Interim Tickets Season Ticket left at home | 6 | |||
| Interim Tickets Unused tickets | 1 | |||
| Lost & Stolen Card | 2158 | |||
| Lost & Stolen Card (None) | 2 | |||
| Lost & Stolen Card L&S Process/Policy | 17 | |||
| Lost & Stolen Card Oyster Barclaycard | 1 | |||
| Machine failure Gate | 1 | |||
| Machine failure Passenger Operated Machine | 13 | |||
| Machine failure TOM | 4 | |||
| Marketing Campaigns Oyster Barclaycard | 16 | |||
| Marketing Campaigns Oyster TV Campaign | 1 | |||
| Misinformation / Unclear Info Bus Staff | 1 | |||
| Novacroft error | 3 | |||
| Overlap refund Customer error | 11 | |||
| Overlap refund Pass Agent error | 1 | |||
| Overlap refund Station error | 6 | |||
| Pass agent | 3 | |||
| Pay as you go Ad hoc load not received | 5 | |||
| Pay as you go ATU failed credit card | 300 | |||
| Pay as you go ATU failed pick up | 13 | |||
| Pay as you go ATU information request | 9 | |||
| Pay as you go Balance enquiry | 166 | |||
| Pay as you go Cancelled balance | 19 | |||
| Pay as you go Capping/Best Value | 27 | |||
| Pay as you go Incorrect charge | 581 | |||
| Pay as you go Maximum Fare Enquiry | 14 | |||
| Pay as you go Statement Request | 32 | |||
| Pay as you go Unresolved journey | 372 | |||
| Query from station staff | 5 | |||
| Recharge/1st Purchase/Telesales | 42 | |||
| Refund - chase up | 54 | |||
| Refund - chase up (None) | 1 | |||
| Refunds | 8 | |||
| Registration | 68 | |||
| Season ticket | 313 | |||
| Season ticket (None) | 1 | |||
| Staff OHL | 1 | |||
| Surrendered card | 74 | |||
| Ticket/Product no longer required | 8 | |||
| Trade up/down exchange | 2 | |||
| Unhappy with refund received | 1 | |||
| Website Content | 21 | |||
| Website Payment issues | 20 | |||
| Website Technical Issues | 23 | |||
| Telephone Total | 10374 | |||
| Jan-08 Total | 12175 | |||
| Feb-08 | (None) | How to claim | 1 | |
| Season ticket | 1 | |||
| (None) Total | 2 | |||
| Change of details | 1 | |||
| Double charge on credit/debit card | 2 | |||
| Entry/Exit Charge | 44 | |||
| Failed Card | 14 | |||
| Interim Tickets Season Ticket left at home | 2 | |||
| Lost & Stolen Card | 4 | |||
| Machine failure Gate | 2 | |||
| Novacroft error | 4 | |||
| Overlap refund Station error | 1 | |||
| Oyster card Deposit refund | 1 | |||
| Pay as you go ATU failed pick up | 5 | |||
| Pay as you go ATU information request | 4 | |||
| Pay as you go Balance enquiry | 8 | |||
| Pay as you go Incorrect charge | 122 | |||
| Pay as you go Maximum Fare Enquiry | 2 | |||
| Pay as you go Statement Request | 2 | |||
| Pay as you go Unresolved journey | 21 | |||
| Recharge/1st Purchase/Telesales | 2 | |||
| Refund - chase up | 7 | |||
| Registration | 3 | |||
| Season ticket | 8 | |||
| Staff OHL | 6 | |||
| Surrendered card | 1 | |||
| Ticket/Product no longer required | 2 | |||
| Website Content | 1 | |||
| Website Technical Issues | 3 | |||
| Email Total | 272 | |||
| Fax | Back dated refund Medical | 3 | ||
| Entry/Exit Charge | 7 | |||
| Interim Tickets Season Ticket left at home | 1 | |||
| Machine failure Bus reader | 1 | |||
| Pay as you go Unresolved journey | 2 | |||
| Refund - chase up | 1 | |||
| Registration | 1 | |||
| Fax Total | 16 | |||
| Letter | Back dated refund Medical | 8 | ||
| Back dated refund Non-Medical | 1 | |||
| Change of details | 1 | |||
| Customer Charter policy | 9 | |||
| Double charge on credit/debit card | 3 | |||
| Entry/Exit Charge | 16 | |||
| Failed Card | 81 | |||
| Failed Card Oyster | 6 | |||
| Fares/Ticketing Policy | 1 | |||
| Incorrect/No change from ticket machine | 1 | |||
| Interim Tickets Awaiting replacement Oyster card | 20 | |||
| Interim Tickets Awaiting replacement Student Oyster card | 5 | |||
| Interim Tickets Failed card | 69 | |||
| Interim Tickets Interim Ticket Policy | 41 | |||
| Interim Tickets Season Ticket left at home | 420 | |||
| Interim Tickets Unused tickets | 58 | |||
| IVR Comments | 1 | |||
| Lost & Stolen Card | 22 | |||
| Machine failure TOM | 3 | |||
| Misinformation / Unclear Info LU Staff | 1 | |||
| No ticket issued from ticket machine | 1 | |||
| Novacroft error | 34 | |||
| Overlap refund Customer error | 7 | |||
| Overlap refund Pass Agent error | 3 | |||
| Oyster card Deposit refund | 6 | |||
| Pay as you go ATU failed pick up | 3 | |||
| Pay as you go ATU information request | 1 | |||
| Pay as you go Capping/Best Value | 1 | |||
| Pay as you go Incorrect charge | 44 | |||
| Pay as you go Statement Request | 1 | |||
| Pay as you go Unresolved journey | 4 | |||
| Refund - chase up | 49 | |||
| Registration | 5 | |||
| Season ticket | 40 | |||
| Staff OHL | 1 | |||
| Surrendered card | 9 | |||
| Ticket chase up | 4 | |||
| Ticket/Product no longer required | 146 | |||
| Trade up/down exchange | 2 | |||
| Letter Total | 1128 | |||
| Personal visit | Failed Card | 1 | ||
| Interim Tickets Unused tickets | 1 | |||
| Pay as you go Ad hoc load not received | 1 | |||
| Pay as you go Incorrect charge | 1 | |||
| Personal visit Total | 4 | |||
| Telephone | (none) | 3 | ||
| 3rd Party Error - Journey Call | 2 | |||
| Availablity on national rail | 1 | |||
| Back dated refund Medical | 1 | |||
| Card withdrawn | 17 | |||
| Change of details | 10 | |||
| Entry/Exit Charge | 4751 | |||
| Entry/Exit Charge (None) | 23 | |||
| Failed Card | 988 | |||
| Failed Card Oyster | 4 | |||
| Freedom of Information Request | 18 | |||
| Interim Tickets Season Ticket left at home | 1 | |||
| Interim Tickets Unused tickets | 1 | |||
| Lost & Stolen Card | 2055 | |||
| Lost & Stolen Card (None) | 4 | |||
| Lost & Stolen Card General Replacement (ARC) | 1 | |||
| Lost & Stolen Card L&S Process/Policy | 7 | |||
| Lost Monthly ticket Purchased at shop | 1 | |||
| Machine failure Bus reader | 1 | |||
| Machine failure Gate | 4 | |||
| Machine failure Passenger Operated Machine | 11 | |||
| Machine failure TOM | 12 | |||
| Marketing Campaigns Marketing Promotion £2 Oyster card | 1 | |||
| Marketing Campaigns Oyster Barclaycard | 5 | |||
| Marketing Campaigns Oyster TV Campaign | 1 | |||
| Novacroft error | 2 | |||
| Overlap refund Customer error | 9 | |||
| Overlap refund Pass Agent error | 1 | |||
| Overlap refund Station error | 2 | |||
| Oyster card Deposit refund (None) | 2 | |||
| Pay as you go Ad hoc load not received | 3 | |||
| Pay as you go ATU failed credit card | 329 | |||
| Pay as you go ATU failed pick up | 11 | |||
| Pay as you go ATU information request | 6 | |||
| Pay as you go Balance enquiry | 173 | |||
| Pay as you go Cancelled balance | 23 | |||
| Pay as you go Capping/Best Value | 19 | |||
| Pay as you go Incorrect charge | 487 | |||
| Pay as you go Maximum Fare Enquiry | 10 | |||
| Pay as you go Statement Request | 27 | |||
| Pay as you go Unresolved journey | 504 | |||
| Query from station staff | 8 | |||
| Recharge/1st Purchase/Telesales | 29 | |||
| Refund - chase up | 36 | |||
| Registration | 62 | |||
| Season ticket | 263 | |||
| Staff OHL | 1 | |||
| Surrendered card | 48 | |||
| Ticket chase up | 1 | |||
| Ticket/Product no longer required | 13 | |||
| Trade up/down exchange | 1 | |||
| Unable to buy Magnetic Ticket Website | 1 | |||
| Under 11 Free Travel | 1 | |||
| Website Content | 17 | |||
| Website Payment issues | 12 | |||
| Website Technical Issues | 29 | |||
| Telephone Total | 10053 | |||
| Feb-08 Total | 11475 | |||
| Mar-08 | (None) | Lost & Stolen Card | 1 | |
| (None) Total | 1 | |||
| Card withdrawn | 2 | |||
| Delayed journey - service suspension | 1 | |||
| Double charge on credit/debit card | 1 | |||
| Entry/Exit Charge | 107 | |||
| Failed Card | 10 | |||
| Failed Card Oyster | 2 | |||
| Interim Tickets Awaiting replacement Student Oyster card | 3 | |||
| Interim Tickets Interim Ticket Policy | 1 | |||
| Interim Tickets Season Ticket left at home | 1 | |||
| Interim Tickets Unused tickets | 2 | |||
| Lost & Stolen Card | 11 | |||
| Lost & Stolen Card Oyster Barclaycard | 1 | |||
| Misinformation / Unclear Info LU Staff | 1 | |||
| No ticket issued from ticket machine | 1 | |||
| Novacroft error | 6 | |||
| Oyster card Deposit refund | 1 | |||
| Pay as you go ATU failed pick up | 4 | |||
| Pay as you go ATU information request | 3 | |||
| Pay as you go Balance enquiry | 6 | |||
| Pay as you go Cancelled balance | 2 | |||
| Pay as you go Capping/Best Value | 2 | |||
| Pay as you go Incorrect charge | 138 | |||
| Pay as you go Statement Request | 4 | |||
| Pay as you go Unresolved journey | 7 | |||
| Recharge/1st Purchase/Telesales | 5 | |||
| Refund - chase up | 5 | |||
| Registration | 3 | |||
| Season ticket | 6 | |||
| Surrendered card | 6 | |||
| Ticket/Product no longer required | 1 | |||
| Website Payment issues | 3 | |||
| Website Technical Issues | 1 | |||
| Email Total | 347 | |||
| Fax | £5 Entry | 1 | ||
| Entry/Exit Charge | 4 | |||
| Interim Tickets Season Ticket left at home | 2 | |||
| Pay as you go ATU information request | 1 | |||
| Pay as you go Incorrect charge | 3 | |||
| Refund - chase up | 1 | |||
| Fax Total | 12 | |||
| Letter | £5 Entry | 2 | ||
| Back dated refund Medical | 10 | |||
| Back dated refund Non-Medical | 1 | |||
| Change of details | 1 | |||
| Customer Charter policy | 4 | |||
| Entry/Exit Charge | 51 | |||
| Failed Card | 93 | |||
| Interim Tickets Awaiting replacement Oyster card | 26 | |||
| Interim Tickets Awaiting replacement Student Oyster card | 2 | |||
| Interim Tickets Failed card | 77 | |||
| Interim Tickets Interim Ticket Policy | 71 | |||
| Interim Tickets Season Ticket left at home | 524 | |||
| Interim Tickets Unused tickets | 63 | |||
| Lost & Stolen Card | 16 | |||
| Lost & Stolen Card General Refund Complaint (ARC) | 1 | |||
| Machine failure Bus reader | 2 | |||
| Marketing Campaigns Oyster Barclaycard - Barclaycard Query | 1 | |||
| Novacroft error | 38 | |||
| Overlap refund Customer error | 1 | |||
| Overlap refund Pass Agent error | 1 | |||
| Overlap refund Station error | 3 | |||
| Oyster card Deposit refund | 11 | |||
| Pay as you go ATU failed pick up | 1 | |||
| Pay as you go ATU information request | 2 | |||
| Pay as you go Cancelled balance | 1 | |||
| Pay as you go Capping/Best Value | 1 | |||
| Pay as you go Incorrect charge | 35 | |||
| Pay as you go Statement Request | 1 | |||
| Pay as you go Unresolved journey | 3 | |||
| Recharge/1st Purchase/Telesales | 1 | |||
| Refund - chase up | 49 | |||
| Registration | 7 | |||
| Season ticket | 35 | |||
| Staff OHL | 1 | |||
| Surrendered card | 6 | |||
| Ticket chase up | 8 | |||
| Ticket/Product no longer required | 146 | |||
| Letter Total | 1296 | |||
| Personal visit | Entry/Exit Charge | 2 | ||
| Personal visit Total | 2 | |||
| Telephone | £5 Entry | 1 | ||
| Back dated refund Medical | 2 | |||
| Back dated refund Non-Medical | 1 | |||
| Card withdrawn | 16 | |||
| Change of details | 9 | |||
| CSC Staff member calling in | 1 | |||
| Data request (DPA) Customer Request | 2 | |||
| Duplicate authorisation | 1 | |||
| Entry/Exit Charge | 4449 | |||
| Entry/Exit Charge (None) | 6 | |||
| Failed Card | 770 | |||
| Failed Card Oyster | 5 | |||
| Freedom of Information Request | 48 | |||
| Interim Tickets Season Ticket left at home | 5 | |||
| Lost & Stolen Card | 1928 | |||
| Lost & Stolen Card (None) | 2 | |||
| Lost & Stolen Card L&S Process/Policy | 13 | |||
| Lost Monthly ticket Purchased at station | 1 | |||
| Machine failure Gate | 1 | |||
| Machine failure Passenger Operated Machine | 11 | |||
| Machine failure TOM | 10 | |||
| Marketing Campaigns Oyster Barclaycard | 5 | |||
| Marketing Campaigns Oyster TV Campaign | 1 | |||
| Overlap refund Customer error | 8 | |||
| Overlap refund Pass Agent error | 2 | |||
| Overlap refund Station error | 3 | |||
| Pass agent | 5 | |||
| Pay as you go Ad hoc load not received | 4 | |||
| Pay as you go ATU Cyber Source | 1 | |||
| Pay as you go ATU failed credit card | 330 | |||
| Pay as you go ATU failed pick up | 6 | |||
| Pay as you go ATU information request | 6 | |||
| Pay as you go Balance enquiry | 134 | |||
| Pay as you go Cancelled balance | 15 | |||
| Pay as you go Capping/Best Value | 30 | |||
| Pay as you go Incorrect charge | 517 | |||
| Pay as you go Maximum Fare Enquiry | 14 | |||
| Pay as you go Statement Request | 24 | |||
| Pay as you go Unresolved journey | 439 | |||
| Query from station staff | 4 | |||
| Recharge/1st Purchase/Telesales | 30 | |||
| Refund - chase up | 31 | |||
| Registration | 88 | |||
| Season ticket | 238 | |||
| Staff OHL | 1 | |||
| Surrendered card | 62 | |||
| Surrendered card Oyster | 1 | |||
| Ticket chase up | 1 | |||
| Ticket office staff performance | 1 | |||
| Ticket/Product no longer required | 4 | |||
| Trade up/down exchange | 2 | |||
| Under 11 Free Travel | 1 | |||
| Website Content | 5 | |||
| Website Payment issues | 11 | |||
| Website Technical Issues | 19 | |||
| Telephone Total | 9325 | |||
| Mar-08 Total | 10983 | |||
| Apr-08 | (None) | Refund - chase up | 1 | |
| (None) Total | 1 | |||
| Back dated refund Non-Medical | 1 | |||
| Card withdrawn | 9 | |||
| Change of details | 5 | |||
| Data request (DPA) Customer Request | 1 | |||
| Double charge on credit/debit card | 4 | |||
| Entry/Exit Charge | 113 | |||
| Failed Card | 19 | |||
| Interim Tickets Season Ticket left at home | 1 | |||
| Interim Tickets Unused tickets | 1 | |||
| Lost & Stolen Card | 5 | |||
| Machine failure TOM | 1 | |||
| Novacroft error | 1 | |||
| Overlap refund Customer error | 1 | |||
| Overlap refund Pass Agent error | 1 | |||
| Overlap refund Station error | 1 | |||
| Oyster card Deposit refund | 2 | |||
| Pass agent | 1 | |||
| Pay as you go ATU failed pick up | 4 | |||
| Pay as you go ATU information request | 5 | |||
| Pay as you go Balance enquiry | 4 | |||
| Pay as you go Capping/Best Value | 5 | |||
| Pay as you go Incorrect charge | 124 | |||
| Pay as you go Statement Request | 3 | |||
| Pay as you go Unresolved journey | 8 | |||
| Recharge/1st Purchase/Telesales | 3 | |||
| Refund - chase up | 18 | |||
| Registration | 2 | |||
| Season ticket | 3 | |||
| Staff OHL Staff | 2 | |||
| Surrendered card | 6 | |||
| Ticket/Product no longer required | 1 | |||
| Trade up/down exchange | 1 | |||
| Website Technical Issues | 1 | |||
| Email Total | 357 | |||
| Fax | £5 Entry | 3 | ||
| Interim Tickets Season Ticket left at home | 2 | |||
| Pay as you go ATU failed pick up | 1 | |||
| Pay as you go Capping/Best Value | 1 | |||
| Pay as you go Incorrect charge | 6 | |||
| Pay as you go Unresolved journey | 1 | |||
| Recharge/1st Purchase/Telesales | 1 | |||
| Refund - chase up | 1 | |||
| Surrendered card | 2 | |||
| Fax Total | 18 | |||
| Letter | Back dated refund Medical | 6 | ||
| Back dated refund Non-Medical | 1 | |||
| Card withdrawn | 2 | |||
| Change of details | 1 | |||
| Customer Charter policy | 6 | |||
| Delayed journey - service suspension (None) | 1 | |||
| Entry/Exit Charge | 11 | |||
| Failed Card | 87 | |||
| Inadequate/No ticket issuing facilities (None) | 1 | |||
| Interim Tickets Awaiting replacement Oyster card | 15 | |||
| Interim Tickets Awaiting replacement Student Oyster card | 7 | |||
| Interim Tickets Failed card | 52 | |||
| Interim Tickets Interim Ticket Policy | 63 | |||
| Interim Tickets Season Ticket left at home | 558 | |||
| Interim Tickets Unused tickets | 43 | |||
| Lost & Stolen Card | 6 | |||
| Lost & Stolen Card L&S Process/Policy | 1 | |||
| Machine failure Bus reader | 1 | |||
| Novacroft error | 43 | |||
| Overlap refund Customer error | 5 | |||
| Overlap refund Pass Agent error | 2 | |||
| Oyster card Deposit refund | 21 | |||
| Pay as you go ATU failed credit card | 1 | |||
| Pay as you go ATU failed pick up | 1 | |||
| Pay as you go ATU information request | 2 | |||
| Pay as you go Balance enquiry | 4 | |||
| Pay as you go Cancelled balance | 2 | |||
| Pay as you go Capping/Best Value | 5 | |||
| Pay as you go Incorrect charge | 79 | |||
| Pay as you go Statement Request | 1 | |||
| Refund - chase up | 28 | |||
| Registration | 6 | |||
| Season ticket | 64 | |||
| Surrendered card | 11 | |||
| Ticket chase up | 1 | |||
| Ticket office staff performance (None) | 1 | |||
| Ticket/Product no longer required | 155 | |||
| Letter Total | 1294 | |||
| Personal visit | Ticket/Product no longer required | 1 | ||
| Personal visit Total | 1 | |||
| Telephone | (None) | 1 | ||
| £5 Entry | 1 | |||
| 3rd Party Error - Journey Call | 1 | |||
| Back dated refund Medical | 3 | |||
| Card withdrawn | 35 | |||
| Change of details | 25 | |||
| Customer Charter policy | 3 | |||
| Entry/Exit Charge | 4590 | |||
| Entry/Exit Charge (None) | 2 | |||
| Failed Card | 923 | |||
| Failed Card Oyster | 3 | |||
| Freedom of Information Request | 40 | |||
| Interim Tickets Awaiting replacement Student Oyster card | 2 | |||
| Interim Tickets Failed card | 1 | |||
| Interim Tickets Season Ticket left at home | 3 | |||
| IVR Comments | 1 | |||
| Lost & Stolen Card | 2163 | |||
| Lost & Stolen Card (None) | 2 | |||
| Lost & Stolen Card L&S Process/Policy | 3 | |||
| Machine failure Passenger Operated Machine | 9 | |||
| Machine failure TOM | 9 | |||
| Marketing Campaigns Oyster Barclaycard | 11 | |||
| Marketing Campaigns Oyster Barclaycard - Barclaycard Query | 1 | |||
| Marketing Campaigns Oyster TV Campaign | 1 | |||
| Novacroft error | 3 | |||
| Overlap refund Customer error | 3 | |||
| Overlap refund Pass Agent error | 2 | |||
| Overlap refund Station error | 5 | |||
| Oyster card Deposit refund (None) | 1 | |||
| Pass agent | 2 | |||
| Pay as you go Ad hoc load not received | 8 | |||
| Pay as you go ATU failed credit card | 377 | |||
| Pay as you go ATU failed pick up | 6 | |||
| Pay as you go ATU information request | 5 | |||
| Pay as you go Balance enquiry | 139 | |||
| Pay as you go Cancelled balance | 19 | |||
| Pay as you go Capping/Best Value | 14 | |||
| Pay as you go Incorrect charge | 840 | |||
| Pay as you go Statement Request | 22 | |||
| Pay as you go Unresolved journey | 1 | |||
| Query from station staff | 3 | |||
| Query from station staff (None) | 1 | |||
| Recharge/1st Purchase/Telesales | 48 | |||
| Refund - chase up | 31 | |||
| Registration | 90 | |||
| Season ticket | 215 | |||
| Surrendered card | 43 | |||
| Ticket/Product no longer required | 4 | |||
| Trade up/down exchange | 2 | |||
| Website Content | 3 | |||
| Website Payment issues | 12 | |||
| Website Technical Issues | 18 | |||
| Telephone Total | 9750 | |||
| Apr-08 Total | 11421 | |||
| May-08 | Back dated refund Non-Medical | 1 | ||
| Card withdrawn | 9 | |||
| Change of details | 1 | |||
| Entry/Exit Charge | 159 | |||
| Failed Card | 12 | |||
| Fares/Ticketing Policy | 1 | |||
| Interim Tickets Season Ticket left at home | 2 | |||
| Lost & Stolen Card | 11 | |||
| Lost & Stolen Card L&S Process/Policy | 1 | |||
| Machine failure Passenger Operated Machine | 1 | |||
| Overlap refund Customer error | 1 | |||
| Overlap refund Pass Agent error | 1 | |||
| Pay as you go Ad hoc load not received | 7 | |||
| Pay as you go ATU failed pick up | 2 | |||
| Pay as you go ATU information request | 1 | |||
| Pay as you go Balance enquiry | 7 | |||
| Pay as you go Capping/Best Value | 4 | |||
| Pay as you go Incorrect charge | 102 | |||
| Pay as you go Unresolved journey | 3 | |||
| Query from station staff | 1 | |||
| Recharge/1st Purchase/Telesales | 4 | |||
| Refund - chase up | 14 | |||
| Refund - chase up (None) | 1 | |||
| Registration | 7 | |||
| Season ticket | 2 | |||
| Staff OHL | 1 | |||
| Surrendered card | 2 | |||
| Ticket/Product no longer required | 2 | |||
| Trade up/down exchange | 1 | |||
| Website Technical Issues | 1 | |||
| Email Total | 362 | |||
| Fax | Back dated refund Medical | 1 | ||
| Failed Card | 1 | |||
| Interim Tickets Season Ticket left at home | 1 | |||
| Lost & Stolen Card | 2 | |||
| Lost & Stolen Card L&S Process/Policy | 2 | |||
| Overlap refund Station error | 2 | |||
| Pay as you go Balance enquiry | 1 | |||
| Pay as you go Incorrect charge | 3 | |||
| Pay as you go Unresolved journey | 3 | |||
| Refund - chase up | 1 | |||
| Fax Total | 17 | |||
| Letter | £5 Entry | 1 | ||
| Back dated refund Medical | 12 | |||
| Card withdrawn | 2 | |||
| Customer Charter policy | 3 | |||
| Entry/Exit Charge | 37 | |||
| Failed Card | 61 | |||
| Interim Tickets Awaiting replacement Oyster card | 18 | |||
| Interim Tickets Awaiting replacement Student Oyster card | 1 | |||
| Interim Tickets Failed card | 60 | |||
| Interim Tickets Interim Ticket Policy | 82 | |||
| Interim Tickets Season Ticket left at home | 504 | |||
| Interim Tickets Unused tickets | 30 | |||
| Lost & Stolen Card | 14 | |||
| Machine failure Passenger Operated Machine | 1 | |||
| Misinformation / Unclear Info LU Staff | 2 | |||
| No ticket issued from ticket machine | 1 | |||
| Novacroft error | 44 | |||
| Overlap refund Customer error | 2 | |||
| Oyster card Deposit refund | 9 | |||
| Pay as you go Ad hoc load not received | 1 | |||
| Pay as you go ATU information request | 2 | |||
| Pay as you go Balance enquiry | 7 | |||
| Pay as you go Capping/Best Value | 4 | |||
| Pay as you go Incorrect charge | 54 | |||
| Pay as you go Unresolved journey | 5 | |||
| Recharge/1st Purchase/Telesales | 1 | |||
| Refund - chase up | 42 | |||
| Registration | 9 | |||
| Season ticket | 50 | |||
| Staff OHL Staff | 1 | |||
| Surrendered card | 5 | |||
| Ticket chase up | 10 | |||
| Ticket office staff performance (None) | 1 | |||
| Ticket/Product no longer required | 146 | |||
| Under 11 Free Travel | 1 | |||
| Vending machines | 1 | |||
| Website Technical Issues | 1 | |||
| Letter Total | 1225 | |||
| Telephone | £2.50 Entry | 1 | ||
| £5 Entry (None) | 1 | |||
| 3rd Party Error - Journey Call | 1 | |||
| Back dated refund Medical | 2 | |||
| Card withdrawn | 17 | |||
| Change of details | 20 | |||
| Data request (DPA) Customer Request | 1 | |||
| Double charge on credit/debit card | 1 | |||
| Double charge on credit/debit card (None) | 1 | |||
| Entry/Exit Charge | 4736 | |||
| Entry/Exit Charge (None) | 6 | |||
| Failed Card | 910 | |||
| Failed Card (None) | 1 | |||
| Failed Card Oyster | 1 | |||
| Failed Card Oyster Barclaycard | 1 | |||
| Freedom of Information Request | 48 | |||
| Interim Tickets Failed card | 1 | |||
| Interim Tickets Season Ticket left at home | 1 | |||
| Lost & Stolen Card | 2094 | |||
| Lost & Stolen Card (None) | 1 | |||
| Lost & Stolen Card L&S Process/Policy | 11 | |||
| Lost Monthly ticket Purchased at station | 1 | |||
| Machine failure Passenger Operated Machine | 9 | |||
| Machine failure TOM | 10 | |||
| Marketing Campaigns Oyster Barclaycard | 9 | |||
| Marketing Campaigns Oyster Barclaycard - Barclaycard Query | 1 | |||
| Novacroft error | 2 | |||
| Overlap refund Customer error | 11 | |||
| Overlap refund Pass Agent error | 1 | |||
| Overlap refund Station error | 2 | |||
| Pass agent | 1 | |||
| Pay as you go Ad hoc load not received | 4 | |||
| Pay as you go ATU Cyber Source | 1 | |||
| Pay as you go ATU failed credit card | 405 | |||
| Pay as you go ATU failed pick up | 5 | |||
| Pay as you go ATU information request | 4 | |||
| Pay as you go Balance enquiry | 142 | |||
| Pay as you go Cancelled balance | 12 | |||
| Pay as you go Capping/Best Value | 10 | |||
| Pay as you go Incorrect charge | 771 | |||
| Pay as you go Statement Request | 20 | |||
| Pay as you go Unresolved journey | 2 | |||
| Query from station staff | 5 | |||
| Recharge/1st Purchase/Telesales | 51 | |||
| Refund - chase up | 49 | |||
| Refund - chase up (None) | 1 | |||
| Registration | 68 | |||
| Season ticket | 180 | |||
| Staff OHL | 1 | |||
| Surrendered card | 30 | |||
| Ticket chase up | 1 | |||
| Website Bus Purchases Online | 1 | |||
| Website Content | 4 | |||
| Website Payment issues | 3 | |||
| Website Technical Issues | 15 | |||
| Telephone Total | 9688 | |||
| May-08 Total | 11292 | |||
| June-08 | (None) | Refund - chase up | 24 | |
| (None) Total | 24 | |||
| £5 Entry | 2 | |||
| 3rd Party Error - Journey Call | 1 | |||
| Availablity on national rail | 1 | |||
| Back dated refund Non-Medical | 1 | |||
| Card withdrawn | 2 | |||
| Change of details | 1 | |||
| Customer Charter policy | 1 | |||
| Data request (DPA) Customer Request | 1 | |||
| Entry/Exit Charge | 122 | |||
| Entry/Exit Charge (None) | 1 | |||
| Failed Card | 14 | |||
| Failed Card Oyster | 2 | |||
| Interim Tickets Interim Ticket Policy | 1 | |||
| Interim Tickets Season Ticket left at home | 1 | |||
| Lost & Stolen Card | 8 | |||
| Machine failure Bus reader | 1 | |||
| Machine failure Gate | 1 | |||
| No ticket issued from ticket machine | 1 | |||
| Overlap refund Customer error | 4 | |||
| Pass agent | 1 | |||
| Pay as you go Ad hoc load not received | 16 | |||
| Pay as you go ATU failed credit card | 3 | |||
| Pay as you go ATU failed pick up | 5 | |||
| Pay as you go ATU information request | 4 | |||
| Pay as you go Balance enquiry | 7 | |||
| Pay as you go Capping/Best Value | 9 | |||
| Pay as you go Incorrect charge | 145 | |||
| Recharge/1st Purchase/Telesales | 9 | |||
| Refund - chase up | 23 | |||
| Refund - chase up (None) | 1 | |||
| Registration | 8 | |||
| Season ticket | 5 | |||
| Surrendered card | 4 | |||
| Ticket/Product no longer required | 1 | |||
| Website Content | 1 | |||
| Website Technical Issues | 3 | |||
| Email Total | 411 | |||
| Email (Ask Tube) | Refund - chase up | 1 | ||
| Season ticket | 1 | |||
| Email (Ask Tube) Total | 2 | |||
| Fax | £5 Entry | 1 | ||
| Customer Charter policy | 1 | |||
| Entry/Exit Charge | 5 | |||
| Interim Tickets Season Ticket left at home | 1 | |||
| No ticket issued from ticket machine | 1 | |||
| Pay as you go ATU failed pick up | 1 | |||
| Pay as you go Incorrect charge | 8 | |||
| Pay as you go Unresolved journey | 1 | |||
| Refund - chase up | 5 | |||
| Website Technical Issues | 2 | |||
| Fax Total | 26 | |||
| Letter | £5 Entry | 1 | ||
| 7 Day | 1 | |||
| Back dated refund Medical | 7 | |||
| Back dated refund Non-Medical | 1 | |||
| Card withdrawn | 2 | |||
| Change of details | 1 | |||
| Customer Charter policy | 1 | |||
| Data request (DPA) Customer Request | 2 | |||
| Double charge on credit/debit card | 2 | |||
| Duplicate authorisation | 2 | |||
| Entry/Exit Charge | 28 | |||
| Entry/Exit Charge (None) | 1 | |||
| Failed Card | 82 | |||
| Failed Card Oyster | 1 | |||
| Interim Tickets Awaiting replacement Oyster card | 12 | |||
| Interim Tickets Awaiting replacement Student Oyster card | 3 | |||
| Interim Tickets Failed card | 89 | |||
| Interim Tickets Interim Ticket Policy | 72 | |||
| Interim Tickets Season Ticket left at home | 417 | |||
| Interim Tickets Unused tickets | 31 | |||
| Lost & Stolen Card | 9 | |||
| Lost & Stolen Card General Replacement (ARC) | 1 | |||
| Machine failure Bus reader | 1 | |||
| Machine failure TOM | 1 | |||
| Marketing Campaigns Oyster Barclaycard | 1 | |||
| Marketing Campaigns Oyster Barclaycard - Barclaycard Query | 2 | |||
| No ticket issued from ticket machine | 3 | |||
| Novacroft error | 54 | |||
| Overlap refund Customer error | 4 | |||
| Overlap refund Pass Agent error | 1 | |||
| Overlap refund Station error | 5 | |||
| Oyster card Deposit refund | 8 | |||
| Pass agent | 2 | |||
| Pay as you go Ad hoc load not received | 1 | |||
| Pay as you go ATU information request | 2 | |||
| Pay as you go Balance enquiry | 2 | |||
| Pay as you go Capping/Best Value | 3 | |||
| Pay as you go Incorrect charge | 63 | |||
| Pay as you go Unresolved journey | 3 | |||
| Recharge/1st Purchase/Telesales | 5 | |||
| Refund - chase up | 46 | |||
| Registration | 5 | |||
| Season ticket | 34 | |||
| Staff OHL | 1 | |||
| Staff OHL Staff | 1 | |||
| Surrendered card | 12 | |||
| Ticket/Product no longer required | 164 | |||
| Ticket/Product no longer required (None) | 1 | |||
| Trade up/down exchange | 2 | |||
| Letter Total | 1193 | |||
| Personal visit | Failed Card | 1 | ||
| Registration | 1 | |||
| Personal visit Total | 2 | |||
| Telephone | £5 Entry | 1 | ||
| 3rd Party Error - Journey Call | 3 | |||
| Back dated refund Medical | 1 | |||
| Card withdrawn | 46 | |||
| Change of details | 12 | |||
| Customer Abandoned | 1 | |||
| Customer Charter policy | 1 | |||
| Entry/Exit Charge | 4704 | |||
| Entry/Exit Charge (None) | 2 | |||
| Failed Card | 1346 | |||
| Failed Card (None) | 1 | |||
| Freedom of Information Request | 48 | |||
| Interim Tickets Awaiting replacement Student Oyster card | 7 | |||
| Interim Tickets Season Ticket left at home | 1 | |||
| Lost & Stolen Card | 2043 | |||
| Lost & Stolen Card General Refund Complaint (ARC) | 1 | |||
| Machine failure Passenger Operated Machine | 14 | |||
| Machine failure TOM | 6 | |||
| Marketing Campaigns Oyster Barclaycard | 4 | |||
| No ticket issued from ticket machine | 1 | |||
| Overlap refund Customer error | 5 | |||
| Overlap refund Pass Agent error | 1 | |||
| Overlap refund Station error | 1 | |||
| Oyster card Deposit refund | 3 | |||
| Pass agent | 2 | |||
| Pay as you go Ad hoc load not received | 7 | |||
| Pay as you go ATU Cyber Source | 2 | |||
| Pay as you go ATU failed credit card | 426 | |||
| Pay as you go ATU failed pick up | 7 | |||
| Pay as you go Balance enquiry | 103 | |||
| Pay as you go Cancelled balance | 12 | |||
| Pay as you go Capping/Best Value | 11 | |||
| Pay as you go Incorrect charge | 969 | |||
| Pay as you go Statement Request | 24 | |||
| Pay as you go Unresolved journey | 2 | |||
| Penalty Fares policy | 1 | |||
| Query from station staff | 2 | |||
| Recharge/1st Purchase/Telesales | 18 | |||
| Refund - chase up | 44 | |||
| Registration | 72 | |||
| Season ticket | 195 | |||
| Staff LU Staff | 1 | |||
| Surrendered card | 64 | |||
| Ticket chase up | 1 | |||
| Ticket enquiry | 1 | |||
| Ticket/Product no longer required | 2 | |||
| Trade up/down exchange | 1 | |||
| Website Content | 4 | |||
| Website Payment issues | 10 | |||
| Website Technical Issues | 17 | |||
| Telephone Total | 10251 | |||
| Jun-08 Total | 11909 | |||
| July-08 | (None) | Pay as you go Incorrect charge | 1 | |
| Refund - chase up | 1 | |||
| (None) Total | 2 | |||
| Card withdrawn | 16 | |||
| Change of details | 1 | |||
| Customer Charter policy | 4 | |||
| Entry/Exit Charge | 186 | |||
| Failed Card | 17 | |||
| Interim Tickets Interim Ticket Policy | 1 | |||
| Lost & Stolen Card | 15 | |||
| Machine failure Gate | 1 | |||
| Marketing Campaigns Oyster Barclaycard - Barclaycard Query | 1 | |||
| Misinformation / Unclear Info OHL Staff | 1 | |||
| Overlap refund Customer error | 4 | |||
| Pass agent | 1 | |||
| Pay as you go Ad hoc load not received | 30 | |||
| Pay as you go ATU failed pick up | 3 | |||
| Pay as you go ATU information request | 3 | |||
| Pay as you go Balance enquiry | 9 | |||
| Pay as you go Capping/Best Value | 9 | |||
| Pay as you go Incorrect charge | 88 | |||
| Pay as you go Statement Request | 1 | |||
| Pay as you go Unresolved journey | 3 | |||
| Penalty Fares policy | 2 | |||
| Recharge/1st Purchase/Telesales | 2 | |||
| Refund - chase up | 51 | |||
| Registration | 9 | |||
| Season ticket | 5 | |||
| Surrendered card | 4 | |||
| Ticket chase up | 1 | |||
| Ticket enquiry | 1 | |||
| Ticket/Product no longer required | 2 | |||
| Unhappy with refund received | 1 | |||
| Website Technical Issues | 4 | |||
| Email Total | 476 | |||
| Email (Ask Tube) | Entry/Exit Charge | 10 | ||
| Lost & Stolen Card | 1 | |||
| Refund - chase up | 4 | |||
| Season ticket | 1 | |||
| Email (Ask Tube) Total | 16 | |||
| Fax | £5 Entry | 1 | ||
| Back dated refund Medical | 1 | |||
| Entry/Exit Charge | 5 | |||
| Failed Card | 2 | |||
| Interim Tickets Season Ticket left at home | 2 | |||
| Interim Tickets Unused tickets | 1 | |||
| Lost & Stolen Card | 2 | |||
| No ticket issued from ticket machine | 2 | |||
| Pass agent | 1 | |||
| Pay as you go Incorrect charge | 3 | |||
| Refund - chase up | 4 | |||
| Registration | 1 | |||
| Season ticket | 3 | |||
| Website Technical Issues | 2 | |||
| Fax Total | 30 | |||
| Letter | £5 Entry | 2 | ||
| Availablity on national rail | 1 | |||
| Back dated refund Medical | 9 | |||
| Card withdrawn | 3 | |||
| Customer Charter policy | 14 | |||
| Double charge on credit/debit card | 3 | |||
| Duplicate authorisation | 1 | |||
| Entry/Exit Charge | 28 | |||
| Entry/Exit Charge (None) | 2 | |||
| Failed Card | 164 | |||
| Failed Card (None) | 2 | |||
| Failed Card Oyster | 1 | |||
| Interim Tickets Awaiting replacement Oyster card | 15 | |||
| Interim Tickets Awaiting replacement Student Oyster card | 11 | |||
| Interim Tickets Failed card | 221 | |||
| Interim Tickets Interim Ticket Policy | 92 | |||
| Interim Tickets Season Ticket left at home | 416 | |||
| Interim Tickets Unused tickets | 21 | |||
| Lost & Stolen Card | 12 | |||
| Lost & Stolen Card (None) | 2 | |||
| Lost & Stolen Card L&S Process/Policy | 1 | |||
| Machine failure Passenger Operated Machine | 1 | |||
| Novacroft error | 39 | |||
| Novacroft error (None) | 1 | |||
| Overlap refund Customer error | 6 | |||
| Overlap refund Station error | 2 | |||
| Oyster card Deposit refund | 39 | |||
| Pay as you go Ad hoc load not received | 2 | |||
| Pay as you go ATU failed credit card | 1 | |||
| Pay as you go ATU failed pick up | 1 | |||
| Pay as you go Balance enquiry | 4 | |||
| Pay as you go Cancelled balance | 12 | |||
| Pay as you go Capping/Best Value | 2 | |||
| Pay as you go Incorrect charge | 64 | |||
| Pay as you go Unresolved journey | 6 | |||
| Recharge/1st Purchase/Telesales | 7 | |||
| Refund - chase up | 61 | |||
| Registration | 9 | |||
| Season ticket | 66 | |||
| Surrendered card | 12 | |||
| Ticket chase up | 1 | |||
| Ticket enquiry | 2 | |||
| Ticket/Product no longer required | 203 | |||
| Trade up/down exchange | 2 | |||
| Letter Total | 1564 | |||
| OPUS Website | Pay as you go ATU failed credit card | 36 | ||
| OPUS Website Total | 36 | |||
| Personal visit | Entry/Exit Charge | 1 | ||
| Failed Card | 1 | |||
| Interim Tickets Unused tickets | 1 | |||
| Surrendered card | 1 | |||
| Personal visit Total | 4 | |||
| Refund of Fares Form | Entry/Exit Charge | 1 | ||
| Refund of Fares Form Total | 1 | |||
| Telephone | £5 Entry | 3 | ||
| 3rd Party Error - Journey Call | 7 | |||
| 7 Day | 1 | |||
| Back dated refund Medical | 2 | |||
| Card withdrawn | 149 | |||
| Change of details | 15 | |||
| Customer Abandoned | 1 | |||
| Duplicate authorisation | 1 | |||
| Entry/Exit Charge | 5017 | |||
| Entry/Exit Charge (None) | 11 | |||
| Failed Card | 3353 | |||
| Failed Card (None) | 2 | |||
| Failed Card Oyster | 2 | |||
| Freedom of Information Request | 87 | |||
| Interim Tickets Season Ticket left at home | 3 | |||
| Lost & Stolen Card | 1759 | |||
| Lost & Stolen Card (None) | 1 | |||
| Lost & Stolen Card General Replacement (ARC) | 3 | |||
| Lost & Stolen Card L&S Process/Policy | 1 | |||
| Machine failure Gate | 12 | |||
| Machine failure Passenger Operated Machine | 18 | |||
| Machine failure TOM | 5 | |||
| Marketing Campaigns Marketing Promotion £2 Oyster card | 1 | |||
| Marketing Campaigns Oyster Barclaycard | 10 | |||
| Novacroft error | 5 | |||
| Overlap refund Customer error | 6 | |||
| Overlap refund Pass Agent error | 2 | |||
| Overlap refund Station error | 5 | |||
| Oyster card Deposit refund | 1 | |||
| Pass agent | 4 | |||
| Pay as you go Ad hoc load not received | 18 | |||
| Pay as you go ATU Cyber Source | 2 | |||
| Pay as you go ATU failed credit card | 454 | |||
| Pay as you go ATU failed pick up | 10 | |||
| Pay as you go ATU information request | 4 | |||
| Pay as you go Balance enquiry | 110 | |||
| Pay as you go Cancelled balance | 13 | |||
| Pay as you go Capping/Best Value | 10 | |||
| Pay as you go Incorrect charge | 853 | |||
| Pay as you go Statement Request | 12 | |||
| Pay as you go Unresolved journey | 4 | |||
| Query from station staff | 5 | |||
| Recharge/1st Purchase/Telesales | 25 | |||
| Refund - chase up | 38 | |||
| Registration | 83 | |||
| Season ticket | 215 | |||
| Surrendered card | 73 | |||
| Surrendered card (None) | 1 | |||
| Ticket chase up | 16 | |||
| Ticket enquiry | 16 | |||
| Ticket/Product no longer required | 6 | |||
| Trade up/down exchange | 3 | |||
| Website Content | 3 | |||
| Website Payment issues | 3 | |||
| Website Technical Issues | 12 | |||
| Telephone Total | 12476 | |||
| Jul-08 Total | 14605 | |||
| Aug-08 | (None) | Ticket/Product no longer required | 4 | |
| (None) Total | 4 | |||
| Automated Refunds Failed - Customer Unaware of Refund | 1 | |||
| Card withdrawn | 13 | |||
| Customer Charter policy | 4 | |||
| Data request (DPA) Customer Request | 2 | |||
| Double charge on credit/debit card | 1 | |||
| Entry/Exit Charge | 177 | |||
| Failed Card | 13 | |||
| Interim Tickets Failed card | 1 | |||
| Interim Tickets Season Ticket left at home | 1 | |||
| Lost & Stolen Card | 16 | |||
| Machine failure Gate | 1 | |||
| Misinformation / Unclear Info OHL Staff | 1 | |||
| Overlap refund Customer error | 5 | |||
| Pay as you go Ad hoc load not received | 25 | |||
| Pay as you go ATU failed credit card | 2 | |||
| Pay as you go ATU failed pick up | 4 | |||
| Pay as you go ATU information request | 1 | |||
| Pay as you go Balance enquiry | 6 | |||
| Pay as you go Cancelled balance | 1 | |||
| Pay as you go Capping/Best Value | 2 | |||
| Pay as you go Incorrect charge | 53 | |||
| Pay as you go Statement Request | 1 | |||
| Pay as you go Unresolved journey | 2 | |||
| Recharge/1st Purchase/Telesales | 1 | |||
| Refund - chase up | 19 | |||
| Registration | 6 | |||
| Season ticket | 6 | |||
| Staff OHL Staff | 1 | |||
| Surrendered card | 4 | |||
| Ticket/Product no longer required | 1 | |||
| Trade up/down exchange | 1 | |||
| Website Payment issues | 2 | |||
| Email Total | 374 | |||
| Email (Ask Tube) | Entry/Exit Charge | 26 | ||
| Pay as you go Cancelled balance | 2 | |||
| Pay as you go Incorrect charge | 2 | |||
| Refund - chase up | 1 | |||
| Email (Ask Tube) Total | 31 | |||
| Fax | Card withdrawn | 1 | ||
| Entry/Exit Charge | 1 | |||
| Failed Card | 1 | |||
| Interim Tickets Awaiting replacement Oyster card | 1 | |||
| Interim Tickets Interim Ticket Policy | 2 | |||
| Interim Tickets Season Ticket left at home | 1 | |||
| Overlap refund Pass Agent error | 1 | |||
| Pay as you go Cancelled balance | 1 | |||
| Pay as you go Incorrect charge | 7 | |||
| Pay as you go Unresolved journey | 2 | |||
| Trade up/down exchange | 1 | |||
| Fax Total | 19 | |||
| Feedback form | Failed Card | 1 | ||
| Feedback form Total | 1 | |||
| Letter | Back dated refund Medical | 10 | ||
| Back dated refund Non-Medical | 4 | |||
| Card withdrawn | 6 | |||
| Change of details | 2 | |||
| Customer Charter policy | 17 | |||
| Entry/Exit Charge | 9 | |||
| Failed Card | 147 | |||
| Failed Card (None) | 1 | |||
| Failed Card Oyster | 2 | |||
| How to claim | 1 | |||
| Interim Tickets Awaiting replacement Oyster card | 17 | |||
| Interim Tickets Awaiting replacement Student Oyster card | 39 | |||
| Interim Tickets Failed card | 215 | |||
| Interim Tickets Interim Ticket Policy | 13 | |||
| Interim Tickets Season Ticket left at home | 328 | |||
| Interim Tickets Unused tickets | 68 | |||
| Lost & Stolen Card | 5 | |||
| Lost Monthly ticket Purchased at station | 1 | |||
| Machine failure Gate | 1 | |||
| Misinformation / Unclear Info LU Staff | 3 | |||
| Novacroft error | 23 | |||
| Overlap refund Customer error | 1 | |||
| Overlap refund Pass Agent error | 1 | |||
| Overlap refund Station error | 3 | |||
| Oyster card Deposit refund | 36 | |||
| Pass agent | 1 | |||
| Pay as you go Ad hoc load not received | 3 | |||
| Pay as you go ATU failed credit card | 1 | |||
| Pay as you go Balance enquiry | 7 | |||
| Pay as you go Cancelled balance | 24 | |||
| Pay as you go Incorrect charge | 33 | |||
| Pay as you go Statement Request | 1 | |||
| Pay as you go Unresolved journey | 9 | |||
| Recharge/1st Purchase/Telesales | 8 | |||
| Refund - chase up | 48 | |||
| Registration | 6 | |||
| Season ticket | 14 | |||
| Staff LU Staff | 2 | |||
| Surrendered card | 22 | |||
| Ticket enquiry | 1 | |||
| Ticket/Product no longer required | 174 | |||
| Letter Total | 1307 | |||
| OPUS Website | Pay as you go ATU failed credit card | 303 | ||
| Pay as you go ATU failed pick up | 1 | |||
| OPUS Website Total | 304 | |||
| Telephone | £2.50 Entry | 1 | ||
| £5 Entry | 2 | |||
| 3rd Party Error - Journey Call | 9 | |||
| 7 Day | 2 | |||
| Automated Refunds Failed - Refund Sent to Wrong Station | 1 | |||
| Back dated refund Medical | 1 | |||
| Back dated refund Non-Medical | 1 | |||
| Card withdrawn | 11 | |||
| Change of details | 20 | |||
| Customer Charter policy | 1 | |||
| Data request (DPA) Customer Request | 1 | |||
| Entry/Exit Charge | 4503 | |||
| Entry/Exit Charge (None) | 6 | |||
| Failed Card | 535 | |||
| Freedom of Information Request | 53 | |||
| Lost & Stolen Card | 1055 | |||
| Lost & Stolen Card L&S Process/Policy | 2 | |||
| Machine failure Gate | 2 | |||
| Machine failure Passenger Operated Machine | 12 | |||
| Machine failure TOM | 5 | |||
| Marketing Campaigns Oyster Barclaycard | 9 | |||
| Novacroft error | 1 | |||
| Overlap refund Customer error | 7 | |||
| Overlap refund Pass Agent error | 1 | |||
| Overlap refund Station error | 1 | |||
| Pass agent | 5 | |||
| Pay as you go Ad hoc load not received | 6 | |||
| Pay as you go ATU Cyber Source | 1 | |||
| Pay as you go ATU failed credit card | 174 | |||
| Pay as you go ATU failed pick up | 5 | |||
| Pay as you go ATU information request | 4 | |||
| Pay as you go Balance enquiry | 81 | |||
| Pay as you go Cancelled balance | 7 | |||
| Pay as you go Capping/Best Value | 13 | |||
| Pay as you go Incorrect charge | 450 | |||
| Pay as you go Statement Request | 12 | |||
| Pay as you go Unresolved journey | 3 | |||
| Query from station staff | 2 | |||
| Recharge/1st Purchase/Telesales | 12 | |||
| Refund - chase up | 44 | |||
| Registration | 62 | |||
| Season ticket | 165 | |||
| Season ticket (None) | 2 | |||
| Staff OHL Staff | 2 | |||
| Surrendered card | 45 | |||
| Ticket/Product no longer required | 4 | |||
| Trade up/down exchange | 2 | |||
| Unhappy with refund received | 1 | |||
| Website Content | 2 | |||
| Website Payment issues | 7 | |||
| Website Technical Issues | 13 | |||
| Telephone Total | 7366 | |||
| Aug-08 Total | 9406 | |||
| Sep-08 | (None) | Refund - chase up | 1 | |
| Ticket/Product no longer required | 1 | |||
| (None) Total | 2 | |||
| Customer Charter Claim Form | Pay as you go Unresolved journey | 1 | ||
| Customer Charter Claim Form Total | 1 | |||
| Automated Refunds Failed - Customer Unaware of Refund | 4 | |||
| Automated Refunds Failed - Refund Sent to Wrong Station | 1 | |||
| Availablity on national rail | 3 | |||
| Card withdrawn | 9 | |||
| Data request (DPA) Customer Request | 1 | |||
| Entry/Exit Charge | 229 | |||
| Failed Card | 10 | |||
| Interim Tickets Failed card | 1 | |||
| Interim Tickets Season Ticket left at home | 2 | |||
| Lost & Stolen Card | 10 | |||
| Lost & Stolen Card General Replacement (ARC) | 2 | |||
| Machine failure Gate | 1 | |||
| Machine failure TOM | 1 | |||
| Misinformation / Unclear Info OHL Staff | 3 | |||
| Overlap refund Customer error | 1 | |||
| Pass agent | 1 | |||
| Pay as you go Ad hoc load not received | 4 | |||
| Pay as you go ATU failed pick up | 2 | |||
| Pay as you go Balance enquiry | 13 | |||
| Pay as you go Capping/Best Value | 6 | |||
| Pay as you go Incorrect charge | 27 | |||
| Pay as you go Unresolved journey | 1 | |||
| Recharge/1st Purchase/Telesales | 7 | |||
| Refund - chase up | 23 | |||
| Registration | 3 | |||
| Season ticket | 13 | |||
| Surrendered card | 5 | |||
| Ticket/Product no longer required | 1 | |||
| Unable to buy Oyster Product LU Ticket Office | 1 | |||
| Website Technical Issues | 1 | |||
| Email Total | 386 | |||
| Email (Ask Tube) | Entry/Exit Charge | 5 | ||
| Pay as you go Cancelled balance | 1 | |||
| Pay as you go Incorrect charge | 1 | |||
| Email (Ask Tube) Total | 7 | |||
| Fax | Entry/Exit Charge | 5 | ||
| Failed Card | 1 | |||
| Interim Tickets Failed card | 1 | |||
| Interim Tickets Season Ticket left at home | 1 | |||
| Interim Tickets Unused tickets | 2 | |||
| Lost & Stolen Card | 3 | |||
| Pay as you go Balance enquiry | 4 | |||
| Pay as you go Incorrect charge | 10 | |||
| Recharge/1st Purchase/Telesales | 1 | |||
| Refund - chase up | 8 | |||
| Registration | 2 | |||
| Season ticket | 1 | |||
| Surrendered card | 1 | |||
| Ticket/Product no longer required | 1 | |||
| Fax Total | 41 | |||
| Letter | £5 Entry | 1 | ||
| Automated Refunds Automated Refund Policy/Process | 1 | |||
| Availablity on national rail | 3 | |||
| Back dated refund Medical | 9 | |||
| Back dated refund Non-Medical | 3 | |||
| Card withdrawn | 2 | |||
| Change of details | 7 | |||
| Customer Charter policy | 8 | |||
| Entry/Exit Charge | 25 | |||
| Failed Card | 158 | |||
| How to claim | 1 | |||
| Interim Tickets Awaiting replacement Oyster card | 7 | |||
| Interim Tickets Awaiting replacement Student Oyster card | 11 | |||
| Interim Tickets Failed card | 735 | |||
| Interim Tickets Interim Ticket Policy | 4 | |||
| Interim Tickets Season Ticket left at home | 403 | |||
| Interim Tickets Unused tickets | 62 | |||
| Lost & Stolen Card | 32 | |||
| Lost & Stolen Card (None) | 1 | |||
| Lost & Stolen Card General Refund Complaint (ARC) | 2 | |||
| Lost & Stolen Card L&S Process/Policy | 1 | |||
| Machine failure Gate | 3 | |||
| Machine failure Passenger Operated Machine | 1 | |||
| Misinformation / Unclear Info Leaflet / Poster / Media | 1 | |||
| Misinformation / Unclear Info OHL Staff | 1 | |||
| Novacroft error | 1 | |||
| Overlap refund Customer error | 1 | |||
| Oyster card Deposit refund | 41 | |||
| Pass agent | 1 | |||
| Pay as you go Ad hoc load not received | 2 | |||
| Pay as you go ATU failed credit card | 3 | |||
| Pay as you go ATU failed pick up | 2 | |||
| Pay as you go ATU information request | 1 | |||
| Pay as you go Balance enquiry | 16 | |||
| Pay as you go Capping/Best Value | 1 | |||
| Pay as you go Incorrect charge | 33 | |||
| Pay as you go Statement Request | 1 | |||
| Pay as you go Unresolved journey | 3 | |||
| Recharge/1st Purchase/Telesales | 1 | |||
| Refund - chase up | 255 | |||
| Registration | 5 | |||
| Season ticket | 29 | |||
| Staff LU Staff | 1 | |||
| Surrendered card | 31 | |||
| Ticket/Product no longer required | 149 | |||
| Trade up/down exchange | 2 | |||
| Unhappy with refund received | 4 | |||
| Letter Total | 2065 | |||
| OPUS Website | Pay as you go ATU failed credit card | 323 | ||
| Pay as you go Cancelled balance | 1 | |||
| OPUS Website Total | 324 | |||
| Personal visit | Entry/Exit Charge | 3 | ||
| Failed Card | 1 | |||
| Lost & Stolen Card | 1 | |||
| Pay as you go ATU failed credit card | 2 | |||
| Personal visit Total | 7 | |||
| Telephone | £5 Entry | 2 | ||
| 3rd Party Error - Journey Call | 10 | |||
| Automated Refunds Automated Refund Policy/Process | 2 | |||
| Automated Refunds Failed - Customer Unaware of Refund | 3 | |||
| Automated Refunds Failed - Refund Sent to Wrong Station | 1 | |||
| Card withdrawn | 6 | |||
| Change of details | 14 | |||
| Customer Charter policy | 1 | |||
| Entry/Exit Charge | 4714 | |||
| Entry/Exit Charge (None) | 2 | |||
| Failed Card | 487 | |||
| Freedom of Information Request | 52 | |||
| How to apply | 1 | |||
| Interim Tickets Awaiting replacement Oyster card | 1 | |||
| Interim Tickets Interim Ticket Policy | 1 | |||
| Interim Tickets Season Ticket left at home | 1 | |||
| Lost & Stolen Card | 1284 | |||
| Lost & Stolen Card (None) | 1 | |||
| Machine failure Passenger Operated Machine | 18 | |||
| Machine failure TOM | 2 | |||
| Marketing Campaigns Oyster Barclaycard | 13 | |||
| Marketing Campaigns Oyster Barclaycard - Barclaycard Query | 1 | |||
| Misinformation / Unclear Info OHL Staff | 1 | |||
| Novacroft error | 3 | |||
| Overlap refund Customer error | 8 | |||
| Overlap refund Pass Agent error | 2 | |||
| Overlap refund Station error | 4 | |||
| Pass agent | 4 | |||
| Pay as you go Ad hoc load not received | 8 | |||
| Pay as you go ATU Cyber Source | 1 | |||
| Pay as you go ATU failed credit card | 22 | |||
| Pay as you go ATU failed pick up | 6 | |||
| Pay as you go ATU information request | 10 | |||
| Pay as you go Balance enquiry | 218 | |||
| Pay as you go Cancelled balance | 32 | |||
| Pay as you go Capping/Best Value | 14 | |||
| Pay as you go Incorrect charge | 367 | |||
| Pay as you go Statement Request | 18 | |||
| Pay as you go Unresolved journey | 14 | |||
| Recharge/1st Purchase/Telesales | 14 | |||
| Refund - chase up | 48 | |||
| Registration | 129 | |||
| Season ticket | 191 | |||
| Season ticket (None) | 3 | |||
| Surrendered card | 115 | |||
| Ticket chase up | 2 | |||
| Ticket enquiry | 2 | |||
| Ticket/Product no longer required | 216 | |||
| Trade up/down exchange | 1 | |||
| Under 11 Free Travel | 1 | |||
| Website Content | 4 | |||
| Website Payment issues | 7 | |||
| Website Technical Issues | 13 | |||
| Telephone Total | 8095 | |||
| Sep-08 Total | 10928 | |||
| Oct-08 | (None) | Refund - chase up | 2 | |
| Ticket/Product no longer required | 97 | |||
| (None) Total | 99 | |||
| £5 Entry | 2 | |||
| Automated Refunds Failed - Refund Sent to Wrong Station | 2 | |||
| Card withdrawn | 6 | |||
| Change of details | 3 | |||
| Entry/Exit Charge | 197 | |||
| Entry/Exit Charge (None) | 1 | |||
| Failed Card | 7 | |||
| Failed Card Oyster | 1 | |||
| Interim Tickets Season Ticket left at home | 1 | |||
| Interim Tickets Unused tickets | 1 | |||
| Lost & Stolen Card | 7 | |||
| Machine failure Passenger Operated Machine | 1 | |||
| Misinformation / Unclear Info OHL Staff | 1 | |||
| Novacroft error | 2 | |||
| Pay as you go ATU failed pick up | 2 | |||
| Pay as you go ATU information request | 2 | |||
| Pay as you go Balance enquiry | 8 | |||
| Pay as you go Capping/Best Value | 4 | |||
| Pay as you go Incorrect charge | 66 | |||
| Pay as you go Statement Request | 1 | |||
| Recharge/1st Purchase/Telesales | 2 | |||
| Refund - chase up | 16 | |||
| Registration | 7 | |||
| Season ticket | 16 | |||
| Staff LU Staff | 1 | |||
| Surrendered card | 2 | |||
| Ticket/Product no longer required | 6 | |||
| Website Content | 1 | |||
| Website Technical Issues | 1 | |||
| Email Total | 367 | |||
| Email (Ask Tube) | Entry/Exit Charge | 2 | ||
| Email (Ask Tube) Total | 2 | |||
| Fax | Availablity on national rail | 1 | ||
| Change of details | 1 | |||
| Entry/Exit Charge | 7 | |||
| Interim Tickets Interim Ticket Policy | 1 | |||
| Interim Tickets Season Ticket left at home | 1 | |||
| Lost & Stolen Card | 3 | |||
| Machine failure TOM | 1 | |||
| Pay as you go Balance enquiry | 1 | |||
| Pay as you go Cancelled balance | 1 | |||
| Pay as you go Incorrect charge | 9 | |||
| Refund - chase up | 7 | |||
| Season ticket | 2 | |||
| Staff LU Staff | 1 | |||
| Surrendered card | 1 | |||
| Ticket/Product no longer required | 1 | |||
| Fax Total | 38 | |||
| Letter | £5 Entry | 14 | ||
| Availablity on national rail | 5 | |||
| Back dated refund Medical | 3 | |||
| Back dated refund Non-Medical | 8 | |||
| Card withdrawn | 3 | |||
| Customer Charter policy | 6 | |||
| Data request (DPA) Customer Request | 1 | |||
| Duplicate authorisation | 1 | |||
| Entry/Exit Charge | 49 | |||
| Failed Card | 117 | |||
| Failed Card Oyster | 1 | |||
| How to claim | 6 | |||
| Interim Tickets Awaiting replacement Oyster card | 39 | |||
| Interim Tickets Awaiting replacement Student Oyster card | 76 | |||
| Interim Tickets Failed card | 721 | |||
| Interim Tickets Interim Ticket Policy | 8 | |||
| Interim Tickets Season Ticket left at home | 402 | |||
| Interim Tickets Unused tickets | 60 | |||
| Lost & Stolen Card | 23 | |||
| Machine failure Bus reader | 3 | |||
| Machine failure TOM | 1 | |||
| Misinformation / Unclear Info OHL Staff | 2 | |||
| Misinformation / Unclear Info Ticket Stop / Newsagent | 1 | |||
| Overlap refund Customer error | 8 | |||
| Overlap refund Pass Agent error | 5 | |||
| Overlap refund Station error | 10 | |||
| Oyster card Deposit refund | 32 | |||
| Pass agent | 3 | |||
| Pay as you go ATU failed pick up | 1 | |||
| Pay as you go ATU information request | 3 | |||
| Pay as you go Balance enquiry | 16 | |||
| Pay as you go Capping/Best Value | 10 | |||
| Pay as you go Incorrect charge | 53 | |||
| Pay as you go Statement Request | 1 | |||
| Recharge/1st Purchase/Telesales | 7 | |||
| Refund - chase up | 192 | |||
| Registration | 16 | |||
| Season ticket | 30 | |||
| Surrendered card | 16 | |||
| Ticket chase up | 3 | |||
| Ticket/Product no longer required | 249 | |||
| Ticket/Product no longer required (None) | 2 | |||
| Trade up/down exchange | 3 | |||
| Unhappy with refund received | 4 | |||
| Letter Total | 2214 | |||
| OPUS Website | Lost & Stolen Card | 1 | ||
| Pay as you go ATU failed credit card | 408 | |||
| Pay as you go ATU failed pick up | 9 | |||
| Pay as you go ATU information request | 2 | |||
| OPUS Website Total | 420 | |||
| Personal visit | Pay as you go ATU failed credit card | 2 | ||
| Personal visit Total | 2 | |||
| Refund of Fares Form | Pay as you go ATU information request | 1 | ||
| Refund of Fares Form Total | 1 | |||
| Telephone | £5 Entry | 7 | ||
| 3rd Party Error - Journey Call | 1 | |||
| 7 Day | 1 | |||
| Automated Refunds Automated Refund Policy/Process | 3 | |||
| Automated Refunds Failed - Customer Unaware of Refund | 1 | |||
| Automated Refunds Failed - Refund Sent to Wrong Station | 4 | |||
| Card withdrawn | 23 | |||
| Card withdrawn (None) | 1 | |||
| Change of details | 44 | |||
| Data request (DPA) Customer Request | 3 | |||
| Entry/Exit Charge | 5192 | |||
| Entry/Exit Charge (None) | 3 | |||
| Failed Card | 672 | |||
| Freedom of Information Request | 44 | |||
| IVR Comments | 10 | |||
| Lost & Stolen Card | 2067 | |||
| Lost & Stolen Card (None) | 4 | |||
| Machine failure Gate | 4 | |||
| Machine failure Passenger Operated Machine | 8 | |||
| Machine failure TOM | 5 | |||
| Marketing Campaigns Free Oyster card Promotion (Mayor) | 1 | |||
| Marketing Campaigns Oyster Barclaycard | 3 | |||
| Misinformation / Unclear Info OHL Staff | 1 | |||
| Novacroft error | 9 | |||
| Overlap refund Customer error | 11 | |||
| Overlap refund Pass Agent error | 4 | |||
| Overlap refund Station error | 9 | |||
| Pass agent | 9 | |||
| Pay as you go Ad hoc load not received | 13 | |||
| Pay as you go ATU failed credit card | 22 | |||
| Pay as you go ATU failed pick up | 7 | |||
| Pay as you go ATU information request | 2 | |||
| Pay as you go Balance enquiry | 369 | |||
| Pay as you go Cancelled balance | 34 | |||
| Pay as you go Capping/Best Value | 17 | |||
| Pay as you go Incorrect charge | 377 | |||
| Pay as you go Statement Request | 21 | |||
| Pay as you go Unresolved journey | 9 | |||
| Query from station staff | 3 | |||
| Recharge/1st Purchase/Telesales | 27 | |||
| Refund - chase up | 100 | |||
| Refund - chase up (None) | 1 | |||
| Registration | 211 | |||
| Season ticket | 237 | |||
| Surrendered card | 131 | |||
| Ticket chase up | 3 | |||
| Ticket enquiry | 1 | |||
| Ticket/Product no longer required | 77 | |||
| Under 11 Free Travel | 1 | |||
| Website Content | 2 | |||
| Website Payment issues | 6 | |||
| Website Technical Issues | 18 | |||
| Wrong Number | 1 | |||
| Telephone Total | 9834 | |||
| Oct-08 Total | 12977 | |||
| Nov-08 | (None) | Refund - chase up | 3 | |
| (None) Total | 3 | |||
| Automated Refunds Failed - Refund Sent to Wrong Station | 2 | |||
| Card withdrawn | 1 | |||
| Change of details | 3 | |||
| Entry/Exit Charge | 255 | |||
| Failed Card | 6 | |||
| Interim Tickets Interim Ticket Policy | 1 | |||
| Interim Tickets Season Ticket left at home | 2 | |||
| Lost & Stolen Card | 8 | |||
| Machine failure DLR Validator | 1 | |||
| Machine failure Gate | 1 | |||
| Machine failure TOM | 1 | |||
| Overlap refund Customer error | 3 | |||
| Pass agent | 2 | |||
| Pay as you go ATU failed credit card | 9 | |||
| Pay as you go ATU failed pick up | 1 | |||
| Pay as you go ATU information request | 2 | |||
| Pay as you go Balance enquiry | 9 | |||
| Pay as you go Cancelled balance | 2 | |||
| Pay as you go Capping/Best Value | 4 | |||
| Pay as you go Incorrect charge | 29 | |||
| Recharge/1st Purchase/Telesales | 6 | |||
| Refund - chase up | 26 | |||
| Registration | 13 | |||
| Season ticket | 21 | |||
| Staff OHL Staff | 1 | |||
| Surrendered card | 6 | |||
| Ticket/Product no longer required | 14 | |||
| Unhappy with refund received | 1 | |||
| Website Technical Issues | 2 | |||
| Email Total | 432 | |||
| Email (mailing) | Pay as you go ATU failed credit card | 1 | ||
| Email (mailing) Total | 1 | |||
| Fax | Card withdrawn | 1 | ||
| Data request (DPA) Customer Request | 1 | |||
| Entry/Exit Charge | 2 | |||
| Failed Card | 3 | |||
| Interim Tickets Failed card | 1 | |||
| Machine failure Passenger Operated Machine | 1 | |||
| Machine failure TOM | 2 | |||
| Pay as you go Balance enquiry | 1 | |||
| Pay as you go Incorrect charge | 10 | |||
| Refund - chase up | 1 | |||
| Season ticket | 3 | |||
| Ticket/Product no longer required | 2 | |||
| Unhappy with refund received | 1 | |||
| Fax Total | 29 | |||
| Feedback form | Lost & Stolen Card | 2 | ||
| Feedback form Total | 2 | |||
| Letter | £5 Entry | 4 | ||
| Back dated refund Medical | 11 | |||
| Back dated refund Non-Medical | 11 | |||
| Customer Charter policy | 15 | |||
| Duplicate authorisation | 3 | |||
| Entry/Exit Charge | 45 | |||
| Failed Card | 30 | |||
| Failed Card Oyster | 1 | |||
| How to claim | 1 | |||
| Interim Tickets Awaiting replacement Oyster card | 38 | |||
| Interim Tickets Awaiting replacement Student Oyster card | 4 | |||
| Interim Tickets Failed card | 687 | |||
| Interim Tickets Interim Ticket Policy | 21 | |||
| Interim Tickets Season Ticket left at home | 378 | |||
| Interim Tickets Unused tickets | 61 | |||
| Lost & Stolen Card | 9 | |||
| Lost & Stolen Card (None) | 1 | |||
| Lost & Stolen Card General Refund Complaint (ARC) | 1 | |||
| Machine failure Bus reader | 2 | |||
| Machine failure Gate | 1 | |||
| Overlap refund Customer error | 8 | |||
| Overlap refund Pass Agent error | 1 | |||
| Overlap refund Station error | 2 | |||
| Oyster card Deposit refund | 27 | |||
| Pass agent | 2 | |||
| Pay as you go Ad hoc load not received | 1 | |||
| Pay as you go ATU failed pick up | 2 | |||
| Pay as you go ATU information request | 10 | |||
| Pay as you go Balance enquiry | 17 | |||
| Pay as you go Incorrect charge | 45 | |||
| Recharge/1st Purchase/Telesales | 2 | |||
| Refund - chase up | 128 | |||
| Registration | 16 | |||
| Season ticket | 33 | |||
| Staff Bus Staff | 1 | |||
| Surrendered card | 5 | |||
| Ticket/Product no longer required | 196 | |||
| Unhappy with refund received | 1 | |||
| Letter Total | 1821 | |||
| OPUS Website | Pay as you go ATU failed credit card | 370 | ||
| Pay as you go ATU failed pick up | 1 | |||
| Pay as you go ATU information request | 1 | |||
| Recharge/1st Purchase/Telesales | 1 | |||
| OPUS Website Total | 373 | |||
| Personal visit | Entry/Exit Charge | 1 | ||
| Pay as you go ATU failed credit card | 1 | |||
| Personal visit Total | 2 | |||
| Telephone | £5 Entry | 4 | ||
| 3rd Party Error - Journey Call | 3 | |||
| Automated Refunds Automated Refund Policy/Process | 1 | |||
| Automated Refunds Failed - Customer Unaware of Refund | 3 | |||
| Automated Refunds Failed - Refund Sent to Wrong Station | 6 | |||
| Card withdrawn | 18 | |||
| Change of details | 44 | |||
| Customer Abandoned | 2 | |||
| Data request (DPA) Customer Request | 3 | |||
| Entry/Exit Charge | 5341 | |||
| Entry/Exit Charge (None) | 4 | |||
| Failed Card | 613 | |||
| Failed Card Oyster | 1 | |||
| Freedom of Information Request | 37 | |||
| IVR Comments | 1 | |||
| Lost & Stolen Card | 2508 | |||
| Lost & Stolen Card (None) | 2 | |||
| Lost & Stolen Card General Replacement (ARC) | 1 | |||
| Machine failure Passenger Operated Machine | 8 | |||
| Machine failure TOM | 3 | |||
| Marketing Campaigns Oyster Barclaycard | 2 | |||
| Marketing Campaigns Oyster Barclaycard - Barclaycard Query | 5 | |||
| Novacroft error | 9 | |||
| Overlap refund Customer error | 7 | |||
| Overlap refund Station error | 1 | |||
| Pass agent | 3 | |||
| Pay as you go Ad hoc load not received | 7 | |||
| Pay as you go ATU failed credit card | 129 | |||
| Pay as you go ATU failed pick up | 13 | |||
| Pay as you go ATU information request | 10 | |||
| Pay as you go Balance enquiry | 191 | |||
| Pay as you go Cancelled balance | 11 | |||
| Pay as you go Capping/Best Value | 8 | |||
| Pay as you go Incorrect charge | 457 | |||
| Pay as you go Statement Request | 23 | |||
| Pay as you go Unresolved journey | 3 | |||
| Query from station staff | 3 | |||
| Recharge/1st Purchase/Telesales | 21 | |||
| Refund - chase up | 59 | |||
| Refund - chase up (None) | 1 | |||
| Registration | 110 | |||
| Season ticket | 242 | |||
| Season ticket (None) | 1 | |||
| Staff OHL Staff | 2 | |||
| Surrendered card | 74 | |||
| Ticket chase up | 1 | |||
| Ticket enquiry | 1 | |||
| Ticket/Product no longer required | 6 | |||
| Trade up/down exchange | 1 | |||
| Unable to buy Oyster Product Ticket Stop / Newsagent | 1 | |||
| Under 11 Free Travel | 2 | |||
| Website Bus Purchases Online | 1 | |||
| Website Content | 3 | |||
| Website Payment issues | 1 | |||
| Website Technical Issues | 37 | |||
| Telephone Total | 10049 | |||
| Nov-08 Total | 12712 | |||
| Dec-08 | (None) | Refund - chase up | 6 | |
| Ticket/Product no longer required | 2 | |||
| (None) Total | 8 | |||
| Automated Refunds Failed - Refund Sent to Wrong Station | 1 | |||
| Back dated refund Non-Medical | 1 | |||
| Card withdrawn | 1 | |||
| Entry/Exit Charge | 377 | |||
| Failed Card | 8 | |||
| Interim Tickets Awaiting replacement Oyster card | 1 | |||
| Interim Tickets Season Ticket left at home | 1 | |||
| Lost & Stolen Card | 11 | |||
| Lost & Stolen Card L&S Process/Policy | 3 | |||
| Machine failure Passenger Operated Machine | 3 | |||
| Machine failure TOM | 2 | |||
| Pass agent | 1 | |||
| Pay as you go Ad hoc load not received | 2 | |||
| Pay as you go ATU failed credit card | 5 | |||
| Pay as you go ATU information request | 3 | |||
| Pay as you go Balance enquiry | 11 | |||
| Pay as you go Cancelled balance | 2 | |||
| Pay as you go Capping/Best Value | 5 | |||
| Pay as you go Incorrect charge | 54 | |||
| Recharge/1st Purchase/Telesales | 10 | |||
| Refund - chase up | 22 | |||
| Registration | 12 | |||
| Season ticket | 28 | |||
| Staff OHL Staff | 1 | |||
| Surrendered card | 4 | |||
| Surrendered card Oyster | 2 | |||
| Ticket chase up | 1 | |||
| Ticket/Product no longer required | 4 | |||
| Website Payment issues | 1 | |||
| Website Technical Issues | 4 | |||
| Email Total | 581 | |||
| Email (Ask Tube) | Entry/Exit Charge | 1 | ||
| Email (Ask Tube) Total | 1 | |||
| Fax | Duplicate authorisation | 1 | ||
| Entry/Exit Charge | 6 | |||
| Failed Card | 1 | |||
| Lost & Stolen Card | 2 | |||
| Machine failure TOM | 1 | |||
| Pay as you go Incorrect charge | 6 | |||
| Refund - chase up | 4 | |||
| Season ticket | 1 | |||
| Fax Total | 22 | |||
| Letter | £5 Entry | 2 | ||
| Applicable Discount not applied | 1 | |||
| Back dated refund Medical | 13 | |||
| Back dated refund Non-Medical | 13 | |||
| Customer Charter policy | 5 | |||
| Entry/Exit Charge | 67 | |||
| Failed Card | 86 | |||
| Failed Card Oyster | 3 | |||
| How to claim | 1 | |||
| Interim Tickets Awaiting replacement Oyster card | 37 | |||
| Interim Tickets Awaiting replacement Student Oyster card | 2 | |||
| Interim Tickets Failed card | 555 | |||
| Interim Tickets Interim Ticket Policy | 34 | |||
| Interim Tickets Season Ticket left at home | 387 | |||
| Interim Tickets Unused tickets | 39 | |||
| Lost & Stolen Card | 30 | |||
| Machine failure Bus reader | 1 | |||
| Machine failure Gate | 1 | |||
| Machine failure Passenger Operated Machine | 1 | |||
| Machine failure TOM | 1 | |||
| Misinformation / Unclear Info NR Staff | 1 | |||
| Misinformation / Unclear Info OHL Staff | 1 | |||
| Overlap refund Customer error | 4 | |||
| Overlap refund Pass Agent error | 1 | |||
| Overlap refund Station error | 3 | |||
| Oyster card Deposit refund | 18 | |||
| Pass agent | 4 | |||
| Pay as you go Ad hoc load not received | 1 | |||
| Pay as you go ATU failed credit card | 3 | |||
| Pay as you go ATU failed pick up | 1 | |||
| Pay as you go ATU information request | 2 | |||
| Pay as you go Balance enquiry | 14 | |||
| Pay as you go Cancelled balance | 7 | |||
| Pay as you go Incorrect charge | 42 | |||
| Pay as you go Unresolved journey | 1 | |||
| Recharge/1st Purchase/Telesales | 11 | |||
| Refund - chase up | 115 | |||
| Registration | 9 | |||
| Season ticket | 44 | |||
| Staff OHL Staff | 2 | |||
| Surrendered card | 52 | |||
| Ticket chase up | 5 | |||
| Ticket enquiry | 1 | |||
| Ticket/Product no longer required | 98 | |||
| Trade up/down exchange | 1 | |||
| Unhappy with refund received | 3 | |||
| Letter Total | 1723 | |||
| OPUS Website | Pay as you go ATU failed credit card | 266 | ||
| Pay as you go ATU failed pick up | 1 | |||
| Pay as you go Incorrect charge | 1 | |||
| OPUS Website Total | 268 | |||
| Personal visit | Refund - chase up | 1 | ||
| Ticket/Product no longer required | 2 | |||
| Personal visit Total | 3 | |||
| Telephone | £5 Entry | 2 | ||
| 3rd Party Error - Journey Call | 2 | |||
| 7 Day | 2 | |||
| Automated Refunds Failed - Customer Unaware of Refund | 4 | |||
| Back dated refund Medical | 1 | |||
| Card withdrawn | 14 | |||
| Change of details | 29 | |||
| Data request (DPA) Customer Request | 2 | |||
| Entry/Exit Charge | 4703 | |||
| Entry/Exit Charge (None) | 4 | |||
| Failed Card | 458 | |||
| Failed Card (None) | 2 | |||
| Freedom of Information Request | 17 | |||
| Interim Tickets Unused tickets | 1 | |||
| Lost & Stolen Card | 1790 | |||
| Machine failure Bus reader | 1 | |||
| Machine failure Passenger Operated Machine | 3 | |||
| Machine failure TOM | 2 | |||
| Marketing Campaigns Oyster Barclaycard | 5 | |||
| Novacroft error | 3 | |||
| Overlap refund Customer error | 9 | |||
| Overlap refund Pass Agent error | 1 | |||
| Overlap refund Station error | 4 | |||
| Pass agent | 4 | |||
| Pay as you go Ad hoc load not received | 4 | |||
| Pay as you go ATU failed credit card | 118 | |||
| Pay as you go ATU failed pick up | 7 | |||
| Pay as you go ATU information request | 5 | |||
| Pay as you go Balance enquiry | 112 | |||
| Pay as you go Cancelled balance | 15 | |||
| Pay as you go Capping/Best Value | 5 | |||
| Pay as you go Incorrect charge | 220 | |||
| Pay as you go Statement Request | 14 | |||
| Pay as you go Unresolved journey | 4 | |||
| Recharge/1st Purchase/Telesales | 24 | |||
| Refund - chase up | 53 | |||
| Refund - chase up (None) | 1 | |||
| Registration | 98 | |||
| Season ticket | 193 | |||
| Surrendered card | 29 | |||
| Ticket/Product no longer required | 2 | |||
| Trade up/down exchange | 1 | |||
| Website Bus Purchases Online | 1 | |||
| Website Content | 2 | |||
| Website Payment issues | 14 | |||
| Website Technical Issues | 24 | |||
| Wrong Number | 1 | |||
| Telephone Total | 8010 | |||
| Dec-08 Total | 10616 | |||
| Jan-09 | £5 Entry | 2 | ||
| Automated Refunds Automated Refund Policy/Process | 1 | |||
| Automated Refunds Failed - Customer Unaware of Refund | 4 | |||
| Automated Refunds Failed - Refund Sent to Wrong Station | 3 | |||
| Card withdrawn | 1 | |||
| Customer Charter policy | 1 | |||
| Data request (DPA) Customer Request | 1 | |||
| Entry/Exit Charge | 368 | |||
| Failed Card | 9 | |||
| Failed Card Oyster | 1 | |||
| How to claim | 1 | |||
| Interim Tickets Awaiting replacement Oyster card | 1 | |||
| Interim Tickets Interim Ticket Policy | 1 | |||
| Interim Tickets Season Ticket left at home | 2 | |||
| Lost & Stolen Card | 15 | |||
| Lost & Stolen Card L&S Process/Policy | 1 | |||
| Machine failure Gate | 1 | |||
| Machine failure Passenger Operated Machine | 6 | |||
| Machine failure TOM | 2 | |||
| Misinformation / Unclear Info OHL Staff | 3 | |||
| Pay as you go Ad hoc load not received | 1 | |||
| Pay as you go ATU failed credit card | 8 | |||
| Pay as you go ATU failed pick up | 4 | |||
| Pay as you go ATU information request | 2 | |||
| Pay as you go Balance enquiry | 17 | |||
| Pay as you go Capping/Best Value | 24 | |||
| Pay as you go Capping/Best Value (Bus) | 9 | |||
| Pay as you go Incorrect charge | 83 | |||
| Pay as you go Statement Request | 4 | |||
| Recharge/1st Purchase/Telesales | 13 | |||
| Refund - chase up | 20 | |||
| Registration | 10 | |||
| Season ticket | 24 | |||
| Staff LU Staff | 1 | |||
| Staff OHL Staff | 1 | |||
| Surrendered card | 3 | |||
| Ticket/Product no longer required | 1 | |||
| Unhappy with refund received | 1 | |||
| Website Content | 1 | |||
| Website Payment issues | 4 | |||
| Website Technical Issues | 5 | |||
| Email Total | 660 | |||
| Fax | Back dated refund Medical | 1 | ||
| Duplicate authorisation | 1 | |||
| Entry/Exit Charge | 16 | |||
| Failed Card | 2 | |||
| Interim Tickets Awaiting replacement Oyster card | 1 | |||
| Interim Tickets Season Ticket left at home | 2 | |||
| Lost & Stolen Card | 9 | |||
| Overlap refund Customer error | 1 | |||
| Pay as you go Incorrect charge | 7 | |||
| Recharge/1st Purchase/Telesales | 2 | |||
| Refund - chase up | 9 | |||
| Fax Total | 51 | |||
| Letter | Applicable Discount not applied | 2 | ||
| Back dated refund Medical | 13 | |||
| Back dated refund Non-Medical | 3 | |||
| Customer Charter policy | 9 | |||
| Duplicate authorisation | 1 | |||
| Entry/Exit Charge | 50 | |||
| Entry/Exit Charge (None) | 1 | |||
| Failed Card | 49 | |||
| Failed Card Oyster | 1 | |||
| How to claim | 2 | |||
| Interim Tickets Awaiting replacement Oyster card | 32 | |||
| Interim Tickets Awaiting replacement Student Oyster card | 4 | |||
| Interim Tickets Failed card | 651 | |||
| Interim Tickets Interim Ticket Policy | 30 | |||
| Interim Tickets Season Ticket left at home | 317 | |||
| Interim Tickets Unused tickets | 48 | |||
| Lost & Stolen Card | 10 | |||
| Machine failure Bus reader | 1 | |||
| Machine failure Passenger Operated Machine | 3 | |||
| Misinformation / Unclear Info LU Staff | 1 | |||
| Misinformation / Unclear Info NR Staff | 1 | |||
| Misinformation / Unclear Info Ticket Stop / Newsagent | 1 | |||
| Overlap refund Customer error | 4 | |||
| Overlap refund Pass Agent error | 2 | |||
| Overlap refund Station error | 3 | |||
| Oyster card Deposit refund | 37 | |||
| Pass agent | 4 | |||
| Pay as you go ATU failed credit card | 1 | |||
| Pay as you go ATU failed pick up | 1 | |||
| Pay as you go ATU information request | 3 | |||
| Pay as you go Balance enquiry | 3 | |||
| Pay as you go Cancelled balance | 2 | |||
| Pay as you go Capping/Best Value | 4 | |||
| Pay as you go Incorrect charge | 22 | |||
| Pay as you go Statement Request | 1 | |||
| Recharge/1st Purchase/Telesales | 9 | |||
| Refund - chase up | 207 | |||
| Registration | 4 | |||
| Season ticket | 28 | |||
| Surrendered card | 20 | |||
| Ticket/Product no longer required | 208 | |||
| Unhappy with refund received | 1 | |||
| Letter Total | 1794 | |||
| OPUS Website | Pay as you go ATU failed credit card | 245 | ||
| OPUS Website Total | 245 | |||
| Personal visit | Pay as you go ATU failed credit card | 1 | ||
| Personal visit Total | 1 | |||
| Telephone | 3rd Party Error - Journey Call | 7 | ||
| Applicable Discount not applied | 4 | |||
| Automated Refunds Automated Refund Policy/Process | 2 | |||
| Automated Refunds Failed - Customer Unaware of Refund | 3 | |||
| Automated Refunds Failed - Refund Sent to Wrong Station | 4 | |||
| Card withdrawn | 20 | |||
| Change of details | 38 | |||
| Customer Abandoned | 2 | |||
| Entry/Exit Charge | 5257 | |||
| Entry/Exit Charge (None) | 10 | |||
| Failed Card | 626 | |||
| Failed Card (None) | 2 | |||
| Freedom of Information Request | 27 | |||
| How to apply | 1 | |||
| Interim Tickets Failed card | 3 | |||
| Interim Tickets Interim Ticket Policy | 2 | |||
| Interim Tickets Season Ticket left at home | 2 | |||
| IVR Comments | 2 | |||
| Lost & Stolen Card | 2413 | |||
| Lost & Stolen Card (None) | 5 | |||
| Machine failure Bus reader | 2 | |||
| Machine failure Gate | 2 | |||
| Machine failure Passenger Operated Machine | 8 | |||
| Machine failure TOM | 2 | |||
| Marketing Campaigns Oyster Barclaycard | 9 | |||
| Marketing Campaigns Oyster Barclaycard - Barclaycard Query | 2 | |||
| Misinformation / Unclear Info OHL Staff | 1 | |||
| Novacroft error | 1 | |||
| Overlap refund Customer error | 5 | |||
| Overlap refund Pass Agent error | 1 | |||
| Overlap refund Station error | 4 | |||
| Pass agent | 12 | |||
| Pay as you go Ad hoc load not received | 2 | |||
| Pay as you go ATU failed credit card | 173 | |||
| Pay as you go ATU failed pick up | 10 | |||
| Pay as you go ATU information request | 9 | |||
| Pay as you go Balance enquiry | 158 | |||
| Pay as you go Cancelled balance | 19 | |||
| Pay as you go Capping/Best Value | 25 | |||
| Pay as you go Capping/Best Value (Bus) | 184 | |||
| Pay as you go Incorrect charge | 277 | |||
| Pay as you go Statement Request | 15 | |||
| Pay as you go Unresolved journey | 13 | |||
| Query from station staff | 5 | |||
| Recharge/1st Purchase/Telesales | 13 | |||
| Refund - chase up | 64 | |||
| Registration | 90 | |||
| Season ticket | 209 | |||
| Surrendered card | 80 | |||
| Ticket/Product no longer required | 5 | |||
| Trade up/down exchange | 1 | |||
| Website Bus Purchases Online | 2 | |||
| Website Content | 7 | |||
| Website Payment issues | 17 | |||
| Website Technical Issues | 34 | |||
| Telephone Total | 9891 | |||
| Jan-09 Total | 12642 | |||
| Feb-09 | (None) | Refund - chase up | 8 | |
| (None) Total | 8 | |||
| £5 Entry | 2 | |||
| Applicable Discount not applied | 1 | |||
| Automated Refunds Automated Refund Policy/Process | 2 | |||
| Automated Refunds Failed - Refund Sent to Wrong Station | 1 | |||
| Back dated refund Non-Medical | 2 | |||
| Data request (DPA) Customer Request | 2 | |||
| Duplicate authorisation | 1 | |||
| Entry/Exit Charge | 398 | |||
| Entry/Exit Charge (None) | 1 | |||
| Failed Card | 7 | |||
| How to claim | 1 | |||
| Interim Tickets Interim Ticket Policy | 1 | |||
| Interim Tickets Unused tickets | 1 | |||
| Lost & Stolen Card | 13 | |||
| Lost & Stolen Card General Refund Complaint (ARC) | 1 | |||
| Lost & Stolen Card L&S Process/Policy | 3 | |||
| Machine failure Passenger Operated Machine | 7 | |||
| Machine failure TOM | 1 | |||
| Misinformation / Unclear Info Bus Staff | 2 | |||
| Misinformation / Unclear Info LU Staff | 1 | |||
| Pass agent | 2 | |||
| Pay as you go Ad hoc load not received | 3 | |||
| Pay as you go Adverse Weather Conditions | 15 | |||
| Pay as you go ATU failed credit card | 7 | |||
| Pay as you go Balance enquiry | 17 | |||
| Pay as you go Cancelled balance | 4 | |||
| Pay as you go Capping/Best Value | 16 | |||
| Pay as you go Incorrect charge | 114 | |||
| Pay as you go Statement Request | 4 | |||
| Pay as you go Unresolved journey | 15 | |||
| Recharge/1st Purchase/Telesales | 4 | |||
| Refund - chase up | 18 | |||
| Refund - chase up (None) | 1 | |||
| Registration | 3 | |||
| Season ticket | 10 | |||
| Staff LU Staff | 1 | |||
| Surrendered card | 7 | |||
| Trade up/down exchange | 1 | |||
| Unhappy with refund received | 2 | |||
| Website Content | 3 | |||
| Website Technical Issues | 4 | |||
| Email Total | 699 | |||
| Fax | £5 Entry | 6 | ||
| Entry/Exit Charge | 3 | |||
| Failed Card Oyster | 1 | |||
| Interim Tickets Season Ticket left at home | 2 | |||
| Lost & Stolen Card | 1 | |||
| Recharge/1st Purchase/Telesales | 1 | |||
| Refund - chase up | 12 | |||
| Registration | 1 | |||
| Surrendered card | 1 | |||
| Fax Total | 28 | |||
| Letter | £5 Entry | 13 | ||
| Back dated refund Medical | 10 | |||
| Back dated refund Non-Medical | 5 | |||
| Card withdrawn | 2 | |||
| Change of details | 1 | |||
| Customer Charter policy | 7 | |||
| Data request (DPA) Customer Request | 1 | |||
| Duplicate authorisation | 2 | |||
| Entry/Exit Charge | 63 | |||
| Failed Card | 58 | |||
| Failed Card Oyster | 1 | |||
| ****INT | How to claim | 2 | ||
| Interim Tickets Awaiting replacement Oyster card | 20 | |||
| Interim Tickets Awaiting replacement Student Oyster card | 3 | |||
| Interim Tickets Failed card | 635 | |||
| Interim Tickets Interim Ticket Policy | 29 | |||
| Interim Tickets Season Ticket left at home | 385 | |||
| Interim Tickets Unused tickets | 53 | |||
| Lost & Stolen Card | 19 | |||
| Lost & Stolen Card (None) | 1 | |||
| Lost & Stolen Card L&S Process/Policy | 1 | |||
| Machine failure Gate | 2 | |||
| Machine failure Passenger Operated Machine | 2 | |||
| Overlap refund Customer error | 2 | |||
| Overlap refund Station error | 1 | |||
| Oyster card Deposit refund | 19 | |||
| Pay as you go Adverse Weather Conditions | 3 | |||
| Pay as you go ATU failed credit card | 2 | |||
| Pay as you go Balance enquiry | 9 | |||
| Pay as you go Cancelled balance | 1 | |||
| Pay as you go Capping/Best Value | 1 | |||
| Pay as you go Incorrect charge | 42 | |||
| Recharge/1st Purchase/Telesales | 7 | |||
| Refund - chase up | 218 | |||
| Registration | 5 | |||
| Season ticket | 25 | |||
| Staff Bus Staff | 1 | |||
| Staff LU Staff | 1 | |||
| Staff OHL | 1 | |||
| Surrendered card | 35 | |||
| Ticket chase up | 2 | |||
| Ticket/Product no longer required | 193 | |||
| Trade up/down exchange | 2 | |||
| Unhappy with refund received | 2 | |||
| Website Technical Issues | 1 | |||
| Letter Total | 1888 | |||
| OPUS Website | Pay as you go ATU Cyber Source | 1 | ||
| Pay as you go ATU failed credit card | 209 | |||
| Pay as you go ATU failed pick up | 3 | |||
| Pay as you go Balance enquiry | 2 | |||
| OPUS Website Total | 215 | |||
| Personal visit | Failed Card | 1 | ||
| Ticket/Product no longer required | 1 | |||
| Personal visit Total | 2 | |||
| Telephone | 3rd Party Error - Journey Call | 5 | ||
| 7 Day | 1 | |||
| Applicable Discount not applied | 1 | |||
| Applicable Discount not applied (None) | 1 | |||
| Automated Refunds Automated Refund Policy/Process | 4 | |||
| Automated Refunds Failed - Customer Unaware of Refund | 5 | |||
| Automated Refunds Failed - Refund Sent to Wrong Station | 2 | |||
| Card withdrawn | 18 | |||
| Change of details | 36 | |||
| Customer Charter policy | 2 | |||
| Data request (DPA) Police Request | 1 | |||
| Duplicate authorisation | 1 | |||
| Entry/Exit Charge | 5663 | |||
| Entry/Exit Charge (None) | 9 | |||
| Failed Card | 531 | |||
| Failed Card (None) | 2 | |||
| Failed Card Oyster | 1 | |||
| Freedom of Information Request | 22 | |||
| IVR Comments | 1 | |||
| Lost & Stolen Card | 2247 | |||
| Lost & Stolen Card (None) | 3 | |||
| Lost Monthly ticket Purchased at station | 1 | |||
| Machine failure DLR Validator | 1 | |||
| Machine failure Gate | 1 | |||
| Machine failure Passenger Operated Machine | 4 | |||
| Machine failure TOM | 4 | |||
| Marketing Campaigns Oyster Barclaycard | 3 | |||
| Marketing Campaigns Oyster Barclaycard - Barclaycard Query | 1 | |||
| Misinformation / Unclear Info LU Staff | 1 | |||
| New Website Logging On | 1 | |||
| Overlap refund Customer error | 11 | |||
| Overlap refund Pass Agent error | 3 | |||
| Overlap refund Station error | 5 | |||
| Oyster card Deposit refund | 1 | |||
| Pass agent | 8 | |||
| Pay as you go Ad hoc load not received | 2 | |||
| Pay as you go Adverse Weather Conditions | 17 | |||
| Pay as you go ATU Cyber Source | 1 | |||
| Pay as you go ATU failed credit card | 164 | |||
| Pay as you go ATU failed pick up | 4 | |||
| Pay as you go ATU information request | 4 | |||
| Pay as you go Balance enquiry | 154 | |||
| Pay as you go Cancelled balance | 16 | |||
| Pay as you go Capping/Best Value | 5 | |||
| Pay as you go Capping/Best Value (Bus) | 3 | |||
| Pay as you go Incorrect charge | 273 | |||
| Pay as you go Statement Request | 17 | |||
| Pay as you go Unresolved journey | 28 | |||
| Query from station staff | 4 | |||
| Recharge/1st Purchase/Telesales | 29 | |||
| Refund - chase up | 65 | |||
| Registration | 68 | |||
| Season ticket | 195 | |||
| Staff OHL Staff | 1 | |||
| Surrendered card | 49 | |||
| Ticket/Product no longer required | 37 | |||
| Trade up/down exchange | 2 | |||
| Unable to buy Oyster Product Ticket Stop / Newsagent | 1 | |||
| Website Cant Log In | 1 | |||
| Website Content | 7 | |||
| Website Payment issues | 16 | |||
| Website Technical Issues | 33 | |||
| Telephone Total | 9797 | |||
| Feb-09 Total | 12637 | |||
| Mar-09 | (None) | Refund - chase up | 39 | |
| Ticket/Product no longer required | 2 | |||
| (None) Total | 41 | |||
| Automated Refunds Automated Refund Policy/Process | 4 | |||
| Availablity on national rail | 1 | |||
| Change of details | 1 | |||
| Customer Charter policy | 1 | |||
| Data request (DPA) Customer Request | 1 | |||
| Duplicate authorisation | 2 | |||
| Entry/Exit Charge | 258 | |||
| Entry/Exit Charge (None) | 1 | |||
| Failed Card | 4 | |||
| Interim Tickets Awaiting replacement Oyster card | 1 | |||
| Interim Tickets Awaiting replacement Student Oyster card | 1 | |||
| Interim Tickets Season Ticket left at home | 1 | |||
| Lost & Stolen Card | 8 | |||
| Machine failure Passenger Operated Machine | 1 | |||
| Machine failure TOM | 1 | |||
| Misinformation / Unclear Info LU Staff | 1 | |||
| Misinformation / Unclear Info OHL Staff | 1 | |||
| Overlap refund Customer error | 1 | |||
| Pay as you go Ad hoc load not received | 1 | |||
| Pay as you go ATU failed credit card | 2 | |||
| Pay as you go ATU information request | 2 | |||
| Pay as you go Balance enquiry | 11 | |||
| Pay as you go Cancelled balance | 2 | |||
| Pay as you go Capping/Best Value | 10 | |||
| Pay as you go Incorrect charge | 61 | |||
| Pay as you go Statement Request | 4 | |||
| Pay as you go Unresolved journey | 9 | |||
| Recharge/1st Purchase/Telesales | 4 | |||
| Refund - chase up | 32 | |||
| Registration | 2 | |||
| Season ticket | 10 | |||
| Staff OHL Staff | 1 | |||
| Surrendered card | 4 | |||
| Surrendered card Oyster | 1 | |||
| Ticket/Product no longer required | 1 | |||
| Trade up/down exchange | 1 | |||
| Website Content | 1 | |||
| Website Payment issues | 1 | |||
| Website Technical Issues | 2 | |||
| Email Total | 451 | |||
| Fax | £5 Entry | 4 | ||
| Entry/Exit Charge | 12 | |||
| Failed Card | 1 | |||
| Interim Tickets Season Ticket left at home | 3 | |||
| Lost & Stolen Card | 5 | |||
| Lost & Stolen Card L&S Process/Policy | 1 | |||
| Machine failure Bus reader | 1 | |||
| Pay as you go Balance enquiry | 1 | |||
| Pay as you go Cancelled balance | 5 | |||
| Pay as you go Incorrect charge | 14 | |||
| Recharge/1st Purchase/Telesales | 2 | |||
| Refund - chase up | 6 | |||
| Registration | 2 | |||
| Season ticket | 2 | |||
| Surrendered card | 1 | |||
| Ticket/Product no longer required | 1 | |||
| Fax Total | 61 | |||
| Letter | £5 Entry | 3 | ||
| Availablity on national rail | 1 | |||
| Back dated refund Medical | 8 | |||
| Back dated refund Non-Medical | 2 | |||
| Card withdrawn | 2 | |||
| Customer Charter policy | 1 | |||
| Duplicate authorisation | 2 | |||
| Entry/Exit Charge | 72 | |||
| Failed Card | 199 | |||
| Interim Tickets Awaiting replacement Oyster card | 23 | |||
| Interim Tickets Awaiting replacement Student Oyster card | 29 | |||
| Interim Tickets Failed card | 603 | |||
| Interim Tickets Interim Ticket Policy | 29 | |||
| Interim Tickets Season Ticket left at home | 455 | |||
| Interim Tickets Unused tickets | 44 | |||
| Lost & Stolen Card | 25 | |||
| Lost & Stolen Card General Refund Complaint (ARC) | 1 | |||
| Overlap refund Customer error | 3 | |||
| Overlap refund Pass Agent error | 1 | |||
| Oyster card Deposit refund | 8 | |||
| Pass agent | 3 | |||
| Pay as you go Adverse Weather Conditions | 2 | |||
| Pay as you go Balance enquiry | 3 | |||
| Pay as you go Cancelled balance | 2 | |||
| Pay as you go Incorrect charge | 43 | |||
| Recharge/1st Purchase/Telesales | 12 | |||
| Refund - chase up | 135 | |||
| Registration | 4 | |||
| Season ticket | 34 | |||
| Surrendered card | 40 | |||
| Ticket/Product no longer required | 176 | |||
| Unhappy with refund received | 2 | |||
| Website Payment issues | 1 | |||
| Letter Total | 1968 | |||
| OPUS Website | Pay as you go ATU failed credit card | 218 | ||
| OPUS Website Total | 218 | |||
| Personal visit | Entry/Exit Charge | 1 | ||
| Pay as you go ATU failed credit card | 1 | |||
| Personal visit Total | 2 | |||
| Telephone | 3rd Party Error - Journey Call | 6 | ||
| 7 Day | 1 | |||
| Applicable Discount not applied | 1 | |||
| Automated Refunds Automated Refund Policy/Process | 1 | |||
| Automated Refunds Failed - Customer Unaware of Refund | 5 | |||
| Automated Refunds Failed - Refund Sent to Wrong Station | 1 | |||
| Card withdrawn | 42 | |||
| Change of details | 19 | |||
| Data request (DPA) Customer Request | 5 | |||
| Duplicate authorisation | 1 | |||
| Entry/Exit Charge | 5417 | |||
| Entry/Exit Charge (None) | 11 | |||
| Failed Card | 625 | |||
| Freedom of Information Request | 21 | |||
| Interim Tickets Season Ticket left at home | 1 | |||
| Lost & Stolen Card | 2494 | |||
| Lost & Stolen Card (None) | 2 | |||
| Machine failure Passenger Operated Machine | 6 | |||
| Machine failure TOM | 1 | |||
| Marketing Campaigns Oyster Barclaycard | 8 | |||
| Marketing Campaigns Oyster Barclaycard - Barclaycard Query | 1 | |||
| Misinformation / Unclear Info Bus Staff | 1 | |||
| Overlap refund Customer error | 7 | |||
| Overlap refund Pass Agent error | 2 | |||
| Overlap refund Station error | 9 | |||
| Pass agent | 7 | |||
| Pay as you go Ad hoc load not received | 8 | |||
| Pay as you go ATU Cyber Source | 2 | |||
| Pay as you go ATU failed credit card | 231 | |||
| Pay as you go ATU failed pick up | 11 | |||
| Pay as you go ATU information request | 8 | |||
| Pay as you go Balance enquiry | 171 | |||
| Pay as you go Cancelled balance | 20 | |||
| Pay as you go Capping/Best Value | 13 | |||
| Pay as you go Capping/Best Value (Bus) | 2 | |||
| Pay as you go Incorrect charge | 355 | |||
| Pay as you go Statement Request | 24 | |||
| Pay as you go Unresolved journey | 7 | |||
| Query from station staff | 3 | |||
| Recharge/1st Purchase/Telesales | 21 | |||
| Refund - chase up | 59 | |||
| Registration | 87 | |||
| Season ticket | 171 | |||
| Surrendered card | 66 | |||
| Surrendered card (None) | 2 | |||
| Ticket/Product no longer required | 11 | |||
| Trade up/down exchange | 2 | |||
| Under 11 Free Travel | 1 | |||
| Website Bus Purchases Online | 1 | |||
| Website Content | 3 | |||
| Website Payment issues | 23 | |||
| Website Technical Issues | 44 | |||
| Telephone Total | 10041 | |||
| Mar-09 Total | 12782 | |||
| Apr-09 | (None) | Refund - chase up | 1 | |
| Ticket/Product no longer required | 7 | |||
| Trade up/down exchange | 1 | |||
| (None) Total | 9 | |||
| Applicable Discount not applied | 1 | |||
| Automated Refunds Automated Refund Policy/Process | 1 | |||
| Automated Refunds Failed - Refund Sent to Wrong Station | 1 | |||
| Availablity on national rail | 1 | |||
| Back dated refund Medical | 1 | |||
| Back dated refund Non-Medical | 1 | |||
| Card withdrawn | 2 | |||
| Duplicate authorisation | 1 | |||
| Entry/Exit Charge | 263 | |||
| Entry/Exit Charge (None) | 1 | |||
| Failed Card | 7 | |||
| How to claim | 1 | |||
| Interim Tickets Interim Ticket Policy | 7 | |||
| Interim Tickets Season Ticket left at home | 1 | |||
| Interim Tickets Unused tickets | 1 | |||
| Lost & Stolen Card | 8 | |||
| Overlap refund Customer error | 2 | |||
| Pay as you go Ad hoc load not received | 4 | |||
| Pay as you go ATU Cyber Source | 1 | |||
| Pay as you go ATU failed credit card | 6 | |||
| Pay as you go ATU failed pick up | 1 | |||
| Pay as you go ATU information request | 5 | |||
| Pay as you go Balance enquiry | 17 | |||
| Pay as you go Cancelled balance | 1 | |||
| Pay as you go Capping/Best Value | 11 | |||
| Pay as you go Incorrect charge | 75 | |||
| Pay as you go Statement Request | 4 | |||
| Pay as you go Unresolved journey | 6 | |||
| Recharge/1st Purchase/Telesales | 3 | |||
| Refund - chase up | 44 | |||
| Registration | 3 | |||
| Season ticket | 11 | |||
| Surrendered card | 7 | |||
| Ticket/Product no longer required | 4 | |||
| Website Payment issues | 2 | |||
| Website Technical Issues | 2 | |||
| Email Total | 507 | |||
| Fax | £5 Entry | 1 | ||
| Duplicate authorisation | 1 | |||
| Entry/Exit Charge | 43 | |||
| Failed Card | 3 | |||
| Interim Tickets Interim Ticket Policy | 1 | |||
| Interim Tickets Season Ticket left at home | 2 | |||
| Lost & Stolen Card | 3 | |||
| Pay as you go Ad hoc load not received | 2 | |||
| Pay as you go ATU information request | 1 | |||
| Pay as you go Balance enquiry | 3 | |||
| Pay as you go Cancelled balance | 1 | |||
| Pay as you go Incorrect charge | 13 | |||
| Pay as you go Unresolved journey | 2 | |||
| Refund - chase up | 14 | |||
| Season ticket | 7 | |||
| Surrendered card | 2 | |||
| Ticket/Product no longer required | 1 | |||
| Trade up/down exchange | 1 | |||
| Fax Total | 101 | |||
| Letter | Back dated refund Medical | 4 | ||
| Back dated refund Non-Medical | 6 | |||
| Card withdrawn | 4 | |||
| Customer Charter policy | 5 | |||
| Data request (DPA) Customer Request | 1 | |||
| Duplicate authorisation | 2 | |||
| Entry/Exit Charge | 74 | |||
| Failed Card | 174 | |||
| Failed Card (None) | 1 | |||
| Interim Tickets Awaiting replacement Oyster card | 16 | |||
| Interim Tickets Awaiting replacement Student Oyster card | 44 | |||
| Interim Tickets Failed card | 411 | |||
| Interim Tickets Interim Ticket Policy | 31 | |||
| Interim Tickets Season Ticket left at home | 377 | |||
| Interim Tickets Unused tickets | 40 | |||
| Lost & Stolen Card | 25 | |||
| Lost & Stolen Card General Refund Complaint (ARC) | 1 | |||
| Lost & Stolen Card General Replacement (ARC) | 1 | |||
| Machine failure Bus reader | 1 | |||
| Machine failure Gate | 1 | |||
| Machine failure Passenger Operated Machine | 4 | |||
| Machine failure TOM | 1 | |||
| Misinformation / Unclear Info LU Staff | 1 | |||
| Overlap refund Customer error | 2 | |||
| Oyster card Deposit refund | 19 | |||
| Pay as you go Ad hoc load not received | 1 | |||
| Pay as you go ATU failed credit card | 1 | |||
| Pay as you go ATU failed pick up | 1 | |||
| Pay as you go ATU information request | 2 | |||
| Pay as you go Balance enquiry | 14 | |||
| Pay as you go Cancelled balance | 2 | |||
| Pay as you go Incorrect charge | 31 | |||
| Recharge/1st Purchase/Telesales | 13 | |||
| Refund - chase up | 147 | |||
| Registration | 8 | |||
| Season ticket | 48 | |||
| Surrendered card | 67 | |||
| Ticket chase up | 1 | |||
| Ticket/Product no longer required | 168 | |||
| Trade up/down exchange | 2 | |||
| Website Content | 1 | |||
| Letter Total | 1753 | |||
| OPUS Website | Pay as you go ATU failed credit card | 202 | ||
| Pay as you go ATU failed pick up | 3 | |||
| Pay as you go ATU information request | 1 | |||
| Pay as you go Balance enquiry | 1 | |||
| OPUS Website Total | 207 | |||
| Telephone | 3rd Party Error - Journey Call | 9 | ||
| Automated Refunds Automated Refund Policy/Process | 3 | |||
| Automated Refunds Failed - Customer Unaware of Refund | 4 | |||
| Automated Refunds Failed - Refund Sent to Wrong Station | 2 | |||
| Card withdrawn | 18 | |||
| Change of details | 21 | |||
| Customer Abandoned | 2 | |||
| Entry/Exit Charge | 5238 | |||
| Entry/Exit Charge (None) | 10 | |||
| Failed Card | 588 | |||
| Failed Card (None) | 1 | |||
| Freedom of Information Request | 31 | |||
| Interim Tickets Season Ticket left at home | 1 | |||
| Lost & Stolen Card | 1725 | |||
| Machine failure Passenger Operated Machine | 4 | |||
| Machine failure TOM | 1 | |||
| Marketing Campaigns Oyster Barclaycard | 15 | |||
| Overlap refund Customer error | 12 | |||
| Overlap refund Station error | 3 | |||
| Pay as you go Ad hoc load not received | 2 | |||
| Pay as you go ATU failed credit card | 211 | |||
| Pay as you go ATU failed pick up | 8 | |||
| Pay as you go ATU information request | 6 | |||
| Pay as you go Balance enquiry | 159 | |||
| Pay as you go Cancelled balance | 9 | |||
| Pay as you go Capping/Best Value | 12 | |||
| Pay as you go Incorrect charge | 324 | |||
| Pay as you go Statement Request | 20 | |||
| Pay as you go Unresolved journey | 2 | |||
| Query from station staff | 2 | |||
| Recharge/1st Purchase/Telesales | 13 | |||
| Refund - chase up | 59 | |||
| Refund - chase up (None) | 2 | |||
| Registration | 64 | |||
| Season ticket | 153 | |||
| Surrendered card | 32 | |||
| Ticket/Product no longer required | 32 | |||
| Trade up/down exchange | 2 | |||
| Website Cant Log In | 2 | |||
| Website Content | 2 | |||
| Website Payment issues | 13 | |||
| Website Technical Issues | 26 | |||
| Telephone Total | 8843 | |||
| Apr-09 Total | 11420 | |||
| May-09 | (None) | Refund - chase up | 25 | |
| (None) Total | 25 | |||
| Entry/Exit Charge | 17 | |||
| Failed Card | 1 | |||
| Lost & Stolen Card | 1 | |||
| Pay as you go Incorrect charge | 3 | |||
| Refund - chase up | 3 | |||
| Season ticket | 1 | |||
| Email Total | 26 | |||
| Fax | Entry/Exit Charge | 1 | ||
| Pay as you go Balance enquiry | 1 | |||
| Refund - chase up | 1 | |||
| Fax Total | 3 | |||
| Letter | ATU | 1 | ||
| Automated Refunds | 1 | |||
| Availability on national rail | 2 | |||
| Balance enquiry | 2 | |||
| Bus reader | 1 | |||
| Cancel/Surrender | 184 | |||
| Charter | 1 | |||
| Duplicates | 1 | |||
| Entry/Exit Charge | 59 | |||
| Entry/Exit Charge | 6 | |||
| Exchanges | 3 | |||
| Failed Card | 82 | |||
| Failed Card | 12 | |||
| FOI | 1 | |||
| General Ticketing Information | 1 | |||
| Goodwill | 11 | |||
| How to claim | 1 | |||
| Incorrect charge | 7 | |||
| Interim | 72 | |||
| Interim Tickets Awaiting replacement Oyster card | 3 | |||
| Interim Tickets Failed card | 9 | |||
| Interim Tickets Season Ticket left at home | 11 | |||
| Interim Tickets Unused tickets | 1 | |||
| L&S Process/Policy | 3 | |||
| Lost & Stolen Card | 8 | |||
| LU | 1 | |||
| Not assigned | 13 | |||
| Overlap | 7 | |||
| Oyster card Deposit refund | 2 | |||
| Pay as you go | 5 | |||
| Pay as you go Balance enquiry | 3 | |||
| Pay as you go Incorrect charge | 1 | |||
| Payment Error | 5 | |||
| Policy | 1 | |||
| POM | 5 | |||
| Refund - chase up | 12 | |||
| Refund Chase up | 21 | |||
| Refund Policy | 21 | |||
| Registration | 2 | |||
| Returned Cheque | 40 | |||
| Statement Request | 1 | |||
| Ticket/Product no longer required | 15 | |||
| TOM | 4 | |||
| Trade up/down exchange | 1 | |||
| ZSERVICE/Not assigned | 3 | |||
| Letter Total | 646 | |||
| OPUS Website | Pay as you go ATU failed credit card | 1 | ||
| OPUS Website Total | 1 | |||
| Telephone | £5 Admin fee (ARC) | 4 | ||
| £5 Entry | 1 | |||
| Adhoc Load failed pick up | 16 | |||
| ATU | 168 | |||
| ATU failed credit card | 7 | |||
| ATU failed pick up | 1 | |||
| Automated Refunds | 4 | |||
| Automated Refunds Failed - Refund Sent to Wrong Station | 1 | |||
| Balance enquiry | 19 | |||
| Cancel/Surrender | 81 | |||
| Capping/Best Value | 4 | |||
| Card withdrawn | 9 | |||
| Card withdrawn | 1 | |||
| Card/Ticket | 3 | |||
| Change of Customer Information | 1 | |||
| Change of details | 4 | |||
| Charter | 2 | |||
| Content | 3 | |||
| Credit/Debit Card update information | 4 | |||
| DLR Validator | 2 | |||
| Duplicates | 1 | |||
| Eligibility | 1 | |||
| Entry/Exit Charge | 2467 | |||
| Entry/Exit Charge | 530 | |||
| Entry/Exit Charge (None) | 3 | |||
| Exchanges | 4 | |||
| Failed Card | 180 | |||
| Failed Card | 36 | |||
| Fare Enquiry | 1 | |||
| Freedom of Information Request | 3 | |||
| General Refund Complaint (ARC) | 2 | |||
| General Replacement (ARC) | 6 | |||
| General Ticketing Information | 10 | |||
| Goodwill | 2 | |||
| Incorrect charge | 37 | |||
| Interim | 5 | |||
| Journey Call | 2 | |||
| Lost & Stolen Card | 719 | |||
| Lost & Stolen Card | 127 | |||
| Lost & Stolen Card (None) | 1 | |||
| LU | 1 | |||
| Making Payment for Failed ATU | 10 | |||
| Marketing Campaigns Oyster Barclaycard - Barclaycard Query | 1 | |||
| Not assigned | 2073 | |||
| Overlap | 34 | |||
| Overlap refund Pass Agent error | 2 | |||
| Oyster | 3 | |||
| Oyster Barclaycard | 1 | |||
| Oyster Barclaycard - Referral | 2 | |||
| Pay as you go | 32 | |||
| Pay as you go Ad hoc load not received | 2 | |||
| Pay as you go ATU failed credit card | 14 | |||
| Pay as you go Balance enquiry | 13 | |||
| Pay as you go Incorrect charge | 34 | |||
| Pay as you go Statement Request | 1 | |||
| Payment Error | 8 | |||
| Payment issues | 1 | |||
| POM | 6 | |||
| Query from station staff | 1 | |||
| Recharge/1st Purchase/Telesales | 3 | |||
| Refund Chase up | 58 | |||
| Refund Policy | 1 | |||
| Registration | 8 | |||
| Registration | 6 | |||
| Returned Cheque | 2 | |||
| Routing | 1 | |||
| Season ticket | 12 | |||
| Staff OHL Staff | 1 | |||
| Statement Request | 9 | |||
| Surrendered card | 1 | |||
| Technical Issues | 6 | |||
| Ticket Stop / Newsagent | 1 | |||
| Ticket/Product no longer required | 1 | |||
| TOM | 2 | |||
| Website Content | 1 | |||
| Website Technical Issues | 2 | |||
| Withdrawn | 4 | |||
| ZSERVICE/Not assigned | 18 | |||
| Telephone Total | 6848 | |||
| Adhoc Load failed pick up | 6 | |||
| Automated Refunds | 3 | |||
| Balance enquiry | 1 | |||
| Cancel/Surrender | 1 | |||
| Charter | 1 | |||
| Content | 1 | |||
| Entry/Exit Charge | 38 | |||
| Forgotten Security Answer | 1 | |||
| Goodwill | 1 | |||
| Incorrect charge | 9 | |||
| Interim | 2 | |||
| Lost & Stolen Card | 256 | |||
| Not assigned | 36 | |||
| Overlap | 1 | |||
| Pass Agent | 1 | |||
| Pay as you go | 2 | |||
| Payment Error | 2 | |||
| Refund Chase up | 22 | |||
| Refund Policy | 1 | |||
| Registration | 2 | |||
| Returned Cheque | 1 | |||
| Station Staff | 1 | |||
| ZSERVICE/Not assigned | 5 | |||
| E-Mail Total | 394 | |||
| Fax Number | Adhoc Load failed pick up | 1 | ||
| Cancel/Surrender | 6 | |||
| Entry/Exit Charge | 7 | |||
| Failed Card | 2 | |||
| Goodwill | 1 | |||
| Incorrect charge | 1 | |||
| Lost & Stolen Card | 1 | |||
| Not assigned | 2 | |||
| POM | 1 | |||
| Refund Chase up | 6 | |||
| Statement Request | 3 | |||
| Technical Issues | 1 | |||
| ZSERVICE/Not assigned | 6 | |||
| Fax Number Total | 38 | |||
| Internet | Entry/Exit Charge | 4 | ||
| Not assigned | 16 | |||
| ZSERVICE/Not assigned | 120 | |||
| Internet Total | 140 | |||
| Not assigned | Balance enquiry | 1 | ||
| Entry/Exit Charge | 24 | |||
| Failed Card | 2 | |||
| Incorrect charge | 1 | |||
| Lost & Stolen Card | 2 | |||
| Refund Chase up | 3 | |||
| Statement Request | 1 | |||
| ZSERVICE/Not assigned | 91 | |||
| Not assigned Total | 125 | |||
| May-09 Total | 8246 | |||
| June-09 | Letter | ATU | 1 | |
| Automated Refunds | 3 | |||
| Balance enquiry | 2 | |||
| Cancel/Surrender | 157 | |||
| Card withdrawn | 1 | |||
| Change of Customer Information | 1 | |||
| Charter | 2 | |||
| Duplicates | 3 | |||
| Entry/Exit Charge | 59 | |||
| Exchanges | 1 | |||
| Failed Card | 94 | |||
| General Ticketing Information | 1 | |||
| Goodwill | 7 | |||
| Incorrect charge | 13 | |||
| Interim | 139 | |||
| L&S Process/Policy | 4 | |||
| Lost & Stolen Card | 13 | |||
| Magnetic Ticket | 1 | |||
| Misinformation / Unclear Info | 1 | |||
| Overlap | 7 | |||
| Pay as you go | 10 | |||
| Payment Error | 3 | |||
| POM | 6 | |||
| Refund Chase up | 32 | |||
| Refund Policy | 21 | |||
| Registration | 3 | |||
| Returned Cheque | 18 | |||
| Station Staff | 1 | |||
| Technical Issues | 1 | |||
| TOM | 2 | |||
| ZSERVICE/Not assigned | 25 | |||
| Letter Total | 632 | |||
| Telephone | £5 Admin fee (ARC) | 7 | ||
| Adhoc Load failed pick up | 24 | |||
| ATU | 281 | |||
| ATU failed credit card | 11 | |||
| ATU failed pick up | 2 | |||
| Automated Refunds | 20 | |||
| Balance enquiry | 32 | |||
| Cancel/Surrender | 212 | |||
| Capping/Best Value | 3 | |||
| Card withdrawn | 8 | |||
| Card/Ticket | 14 | |||
| Change of Customer Information | 7 | |||
| Charter | 4 | |||
| Content | 8 | |||
| Corporate Documents | 1 | |||
| Credit/Debit Card update information | 7 | |||
| Customer Charter | 2 | |||
| Double Charges | 2 | |||
| Duplicates | 4 | |||
| Eligibility | 3 | |||
| Entry/Exit Charge | 5157 | |||
| Entry/Exit Charge | 18 | |||
| Exchanges | 4 | |||
| Failed Card | 431 | |||
| FOI | 1 | |||
| Forgotten Security Answer | 1 | |||
| General Refund Complaint (ARC) | 1 | |||
| General Replacement (ARC) | 9 | |||
| General Ticketing Information | 13 | |||
| Goodwill | 5 | |||
| Incorrect charge | 33 | |||
| Industrial Action | 3 | |||
| Interim | 6 | |||
| Journey Call | 3 | |||
| Logging In Details | 1 | |||
| Lost & Stolen Card | 1183 | |||
| Making Payment for Failed ATU | 1 | |||
| Not assigned | 4 | |||
| Overlap | 31 | |||
| Oyster | 1 | |||
| Oyster Barclaycard - Referral | 3 | |||
| Pass Agent | 1 | |||
| Pay as you go | 55 | |||
| Pay as you go ATU failed credit card | 1 | |||
| Payment Error | 13 | |||
| Payment issues | 9 | |||
| Penalty Fares | 1 | |||
| Policy | 7 | |||
| POM | 9 | |||
| Query from station staff | 1 | |||
| Refund - chase up | 3 | |||
| Refund Chase up | 89 | |||
| Refund Policy | 6 | |||
| Registration | 23 | |||
| Returned Cheque | 1 | |||
| Statement Request | 18 | |||
| Technical Issues | 13 | |||
| Ticket Office Staff | 1 | |||
| Ticket Stop / Newsagent | 1 | |||
| TOC | 1 | |||
| TOM | 9 | |||
| Withdrawn | 16 | |||
| ZSERVICE/Not assigned | 35 | |||
| Telephone Total | 7874 | |||
| Adhoc Load failed pick up | 5 | |||
| Automated Refunds | 1 | |||
| Balance enquiry | 1 | |||
| Cancel/Surrender | 6 | |||
| Capping/Best Value | 1 | |||
| Card/Ticket | 1 | |||
| Change of Customer Information | 1 | |||
| Charter | 1 | |||
| Content | 1 | |||
| Duplicates | 1 | |||
| Eligibility | 1 | |||
| Entry/Exit Charge | 64 | |||
| Failed Card | 1 | |||
| Incorrect charge | 5 | |||
| Lost & Stolen Card | 338 | |||
| Overlap | 1 | |||
| Pay as you go | 2 | |||
| Payment Error | 1 | |||
| Payment issues | 1 | |||
| POM | 1 | |||
| Refund Chase up | 17 | |||
| Refunds | 1 | |||
| Registration | 1 | |||
| Returned Cheque | 1 | |||
| Statement Request | 1 | |||
| ZSERVICE/Not assigned | 8 | |||
| E-Mail Total | 463 | |||
| Fax Number | Balance enquiry | 1 | ||
| Cancel/Surrender | 1 | |||
| Entry/Exit Charge | 10 | |||
| Incorrect charge | 1 | |||
| Lost & Stolen Card | 3 | |||
| Payment Error | 1 | |||
| Penalty Fares | 1 | |||
| Refund Chase up | 5 | |||
| Refund Policy | 1 | |||
| Registration | 1 | |||
| ZSERVICE/Not assigned | 1 | |||
| Fax Number Total | 26 | |||
| Internet | ATU failed credit card | 1 | ||
| Cancel/Surrender | 3 | |||
| Entry/Exit Charge | 9 | |||
| Failed Card | 2 | |||
| Lost & Stolen Card | 1 | |||
| Payment Error | 1 | |||
| Policy | 2 | |||
| Refund Chase up | 3 | |||
| ZSERVICE/Not assigned | 580 | |||
| Internet Total | 602 | |||
| Not assigned | ATU | 1 | ||
| Automated Refunds | 1 | |||
| Cancel/Surrender | 4 | |||
| Charter | 2 | |||
| Entry/Exit Charge | 40 | |||
| Failed Card | 2 | |||
| General Ticketing Information | 1 | |||
| Interim | 1 | |||
| Lost & Stolen Card | 6 | |||
| Making Payment for Failed ATU | 1 | |||
| POM | 1 | |||
| Refund Chase up | 5 | |||
| ZSERVICE/Not assigned | 36 | |||
| Not assigned Total | 101 | |||
| Jun-09 Total | 9698 | |||
| July-09 | Letter | £5 Admin fee (ARC) | 2 | |
| Adhoc Load failed pick up | 1 | |||
| ATU | 1 | |||
| Automated Refunds | 4 | |||
| Balance enquiry | 1 | |||
| Cancel/Surrender | 224 | |||
| Charter | 5 | |||
| Credit/Debit Card - Double Charge | 1 | |||
| Duplicates | 1 | |||
| Entry/Exit Charge | 49 | |||
| Exchanges | 2 | |||
| Failed Card | 89 | |||
| Forgotten Security Answer | 1 | |||
| General Ticketing Information | 2 | |||
| Goodwill | 12 | |||
| Incorrect charge | 11 | |||
| Interim | 121 | |||
| L&S Process/Policy | 3 | |||
| Lost & Stolen Card | 20 | |||
| LU Staff | 2 | |||
| Overlap | 4 | |||
| Pay as you go | 2 | |||
| Payment Error | 3 | |||
| POM | 3 | |||
| Refund Chase up | 23 | |||
| Refund Policy | 26 | |||
| Registration | 2 | |||
| Returned Cheque | 14 | |||
| Statement Request | 1 | |||
| Technical Issues | 1 | |||
| TOC | 2 | |||
| TOM | 1 | |||
| ZSERVICE/Not assigned | 8 | |||
| Letter Total | 642 | |||
| Telephone | Adhoc Load failed pick up | 41 | ||
| ATU | 205 | |||
| ATU failed credit card | 5 | |||
| ATU failed pick up | 1 | |||
| Automated Refunds | 60 | |||
| Balance enquiry | 21 | |||
| Cancel/Surrender | 190 | |||
| Capping/Best Value | 5 | |||
| Card withdrawn | 10 | |||
| Card/Ticket | 8 | |||
| Change of Customer Information | 1 | |||
| Charter | 8 | |||
| Content | 3 | |||
| Credit/Debit Card update information | 4 | |||
| DLR Validator | 1 | |||
| Eligibility | 3 | |||
| Entry/Exit Charge | 5142 | |||
| Exchanges | 3 | |||
| Failed Card | 341 | |||
| FOI | 1 | |||
| General Refund Complaint (ARC) | 1 | |||
| General Replacement (ARC) | 7 | |||
| General Ticketing Information | 13 | |||
| Goodwill | 5 | |||
| Incorrect charge | 26 | |||
| Industrial Action | 2 | |||
| Interim | 3 | |||
| Journey Call | 1 | |||
| L&S Process/Policy | 2 | |||
| Lost & Stolen Card | 1071 | |||
| Lost & Stolen Card | 1 | |||
| LU | 1 | |||
| LU Staff | 1 | |||
| Making Payment for Failed ATU | 7 | |||
| Overlap | 41 | |||
| Oyster | 2 | |||
| Oyster Barclaycard | 1 | |||
| Oyster Barclaycard - Referral | 1 | |||
| Pass Agent | 1 | |||
| Pay as you go | 27 | |||
| Payment Error | 12 | |||
| Payment issues | 11 | |||
| Policy | 1 | |||
| POM | 11 | |||
| Refund Chase up | 110 | |||
| Refund Policy | 5 | |||
| Registration | 25 | |||
| Returned Cheque | 4 | |||
| Revenue | 1 | |||
| Statement Request | 16 | |||
| Station Staff | 1 | |||
| Technical Issues | 11 | |||
| Ticket Office Staff | 1 | |||
| Ticket Stop / Newsagent | 4 | |||
| TOC | 1 | |||
| TOM | 2 | |||
| Withdrawn | 5 | |||
| ZSERVICE/Not assigned | 26 | |||
| Telephone Total | 7514 | |||
| Adhoc Load failed pick up | 2 | |||
| Cancel/Surrender | 4 | |||
| Charter | 1 | |||
| Entry/Exit Charge | 46 | |||
| Failed Card | 2 | |||
| Gate | 1 | |||
| General Ticketing Information | 3 | |||
| Incorrect charge | 2 | |||
| Interim | 1 | |||
| L&S Process/Policy | 1 | |||
| Lost & Stolen Card | 266 | |||
| OHL | 1 | |||
| Payment issues | 1 | |||
| Policy | 1 | |||
| Refund Chase up | 13 | |||
| ZSERVICE/Not assigned | 10 | |||
| E-Mail Total | 355 | |||
| Fax Number | Cancel/Surrender | 2 | ||
| Duplicates | 1 | |||
| Entry/Exit Charge | 5 | |||
| Refund Chase up | 3 | |||
| ZSERVICE/Not assigned | 1 | |||
| Fax Number Total | 12 | |||
| Internet | Bus reader | 1 | ||
| Cancel/Surrender | 1 | |||
| Change of Customer Information | 1 | |||
| Entry/Exit Charge | 5 | |||
| Goodwill | 1 | |||
| Overlap | 1 | |||
| Payment Error | 1 | |||
| Refund Chase up | 5 | |||
| Refund Policy | 1 | |||
| Registration | 1 | |||
| ZSERVICE/Not assigned | 478 | |||
| Internet Total | 496 | |||
| Not assigned | ATU | 4 | ||
| ATU failed credit card | 1 | |||
| Cancel/Surrender | 3 | |||
| Card withdrawn | 1 | |||
| Entry/Exit Charge | 26 | |||
| Making Payment for Failed ATU | 1 | |||
| ZSERVICE/Not assigned | 4 | |||
| Not assigned Total | 40 | |||
| Jul-09 Total | 9059 | |||
| Aug-09 | Letter | Automated Refunds | 1 | |
| Balance enquiry | 3 | |||
| Cancel/Surrender | 182 | |||
| Capping/Best Value | 1 | |||
| Credit/Debit Card - Double Charge | 1 | |||
| Eligibility | 2 | |||
| Entry/Exit Charge | 24 | |||
| Exchanges | 1 | |||
| Failed Card | 83 | |||
| Goodwill | 16 | |||
| Interim | 55 | |||
| L&S Process/Policy | 1 | |||
| Lost & Stolen Card | 19 | |||
| Misinformation / Unclear Info | 1 | |||
| Overlap | 2 | |||
| Pass Agent | 2 | |||
| Pay as you go | 3 | |||
| Payment Error | 5 | |||
| POM | 2 | |||
| Refund Chase up | 6 | |||
| Refund Policy | 9 | |||
| Returned Cheque | 4 | |||
| TOM | 1 | |||
| ZSERVICE/Not assigned | 30 | |||
| Letter Total | 454 | |||
| Telephone | £5 Admin fee (ARC) | 1 | ||
| Adhoc Load failed pick up | 25 | |||
| ATU | 257 | |||
| ATU failed credit card | 2 | |||
| ATU failed pick up | 1 | |||
| Automated Refunds | 58 | |||
| Balance enquiry | 25 | |||
| Cancel/Surrender | 182 | |||
| Capping/Best Value | 2 | |||
| Card withdrawn | 27 | |||
| Card/Ticket | 4 | |||
| Change of Customer Information | 3 | |||
| Charter | 3 | |||
| Content | 9 | |||
| Credit/Debit Card update information | 4 | |||
| DPA | 1 | |||
| Eligibility | 8 | |||
| Entry/Exit Charge | 4484 | |||
| Exchanges | 14 | |||
| Failed Card | 290 | |||
| Fares & Ticketing | 1 | |||
| Forgotten Security Answer | 2 | |||
| Gate | 1 | |||
| General Refund Complaint (ARC) | 2 | |||
| General Replacement (ARC) | 18 | |||
| General Ticketing Information | 7 | |||
| Goodwill | 7 | |||
| Incorrect charge | 24 | |||
| Interim | 3 | |||
| L&S Process/Policy | 2 | |||
| Lost & Stolen Card | 759 | |||
| LU Staff | 1 | |||
| Machine Issues | 4 | |||
| Making Payment for Failed ATU | 4 | |||
| Overlap | 41 | |||
| Oyster Barclaycard | 1 | |||
| Oyster Barclaycard - Referral | 2 | |||
| Pass Agent | 2 | |||
| Pay as you go | 18 | |||
| Payment Error | 9 | |||
| Payment issues | 5 | |||
| Penalty Fares | 1 | |||
| POM | 13 | |||
| Refund Chase up | 98 | |||
| Refunds | 4 | |||
| Registration | 20 | |||
| Returned Cheque | 1 | |||
| Statement Request | 24 | |||
| Technical Issues | 19 | |||
| Ticket Stop / Newsagent | 2 | |||
| TOC | 3 | |||
| TOM | 8 | |||
| Withdrawn | 13 | |||
| ZSERVICE/Not assigned | 14 | |||
| Telephone Total | 6533 | |||
| Adhoc Load failed pick up | 1 | |||
| ATU failed credit card | 1 | |||
| Balance enquiry | 2 | |||
| Cancel/Surrender | 3 | |||
| Duplicates | 1 | |||
| Entry/Exit Charge | 32 | |||
| Exchanges | 1 | |||
| Failed Card | 3 | |||
| General Ticketing Information | 2 | |||
| Incorrect charge | 7 | |||
| Interim | 2 | |||
| Lost & Stolen Card | 191 | |||
| Pay as you go | 1 | |||
| Payment Error | 1 | |||
| Policy | 1 | |||
| Refund Chase up | 7 | |||
| Refund Policy | 3 | |||
| Registration | 1 | |||
| Statement Request | 1 | |||
| ZSERVICE/Not assigned | 4 | |||
| E-Mail Total | 265 | |||
| Fax Number | Entry/Exit Charge | 10 | ||
| Interim | 1 | |||
| Lost & Stolen Card | 1 | |||
| Refund Policy | 1 | |||
| Fax Number Total | 13 | |||
| Internet | ATU | 1 | ||
| Cancel/Surrender | 6 | |||
| Entry/Exit Charge | 7 | |||
| Exchanges | 1 | |||
| Goodwill | 2 | |||
| Lost & Stolen Card | 3 | |||
| Overlap | 1 | |||
| Payment Error | 1 | |||
| Penalty | 1 | |||
| Refund Chase up | 6 | |||
| Refund Policy | 1 | |||
| ZSERVICE/Not assigned | 325 | |||
| Internet Total | 355 | |||
| Not assigned | ATU | 1 | ||
| Cancel/Surrender | 1 | |||
| Entry/Exit Charge | 21 | |||
| Incorrect charge | 1 | |||
| Lost & Stolen Card | 3 | |||
| ZSERVICE/Not assigned | 1 | |||
| Not assigned Total | 28 | |||
| Aug-09 Total | 7648 | |||
| Sep-09 | Letter | Automated Refunds | 1 | |
| Cancel/Surrender | 172 | |||
| Capping/Best Value | 4 | |||
| Card withdrawn | 1 | |||
| Change of Customer Information | 1 | |||
| Charter | 1 | |||
| Eligibility | 1 | |||
| Entry/Exit Charge | 41 | |||
| Exchanges | 3 | |||
| Failed Card | 56 | |||
| General Ticketing Information | 1 | |||
| Goodwill | 8 | |||
| Incorrect charge | 6 | |||
| Interim | 91 | |||
| L&S Process/Policy | 1 | |||
| Lost & Stolen Card | 14 | |||
| Pay as you go | 3 | |||
| Payment Error | 1 | |||
| POM | 3 | |||
| Refund Chase up | 1 | |||
| Refund Policy | 8 | |||
| Returned Cheque | 2 | |||
| TOC | 1 | |||
| TOM | 4 | |||
| ZSERVICE/Not assigned | 9 | |||
| Letter Total | 434 | |||
| Telephone | Adhoc Load failed pick up | 9 | ||
| ATU | 226 | |||
| ATU failed credit card | 2 | |||
| ATU failed pick up | 4 | |||
| Automated Refunds | 33 | |||
| Availability on national rail | 2 | |||
| Balance enquiry | 34 | |||
| Cancel/Surrender | 213 | |||
| Card withdrawn | 15 | |||
| Card/Ticket | 11 | |||
| Change of Customer Information | 1 | |||
| Charter | 7 | |||
| Content | 7 | |||
| Credit/Debit Card update information | 6 | |||
| Double Charges | 2 | |||
| DPA | 1 | |||
| Duplicates | 2 | |||
| Eligibility | 8 | |||
| Entry/Exit Charge | 5270 | |||
| Exchanges | 14 | |||
| Failed Card | 314 | |||
| Forgotten Security Answer | 2 | |||
| Gate | 1 | |||
| General Refund Complaint (ARC) | 2 | |||
| General Replacement (ARC) | 12 | |||
| General Ticketing Information | 16 | |||
| Goodwill | 14 | |||
| Incorrect charge | 30 | |||
| Interim | 3 | |||
| L&S Process/Policy | 3 | |||
| Logging In Details | 1 | |||
| Lost & Stolen Card | 764 | |||
| LU | 1 | |||
| Magnetic Ticket | 1 | |||
| Making Payment for Failed ATU | 7 | |||
| OHL | 1 | |||
| OHL Staff | 1 | |||
| Overlap | 52 | |||
| Oyster | 6 | |||
| Oyster Barclaycard | 2 | |||
| Oyster Barclaycard - Referral | 3 | |||
| Pass Agent | 1 | |||
| Pay as you go | 33 | |||
| Payment Error | 16 | |||
| Payment issues | 5 | |||
| POM | 4 | |||
| Query from station staff | 1 | |||
| Refund Chase up | 91 | |||
| Refunds | 20 | |||
| Registration | 11 | |||
| Statement Request | 12 | |||
| Technical Issues | 17 | |||
| Ticket Office Staff | 1 | |||
| TOC | 2 | |||
| TOM | 8 | |||
| Unlisted Classification | 1 | |||
| Withdrawn | 22 | |||
| ZSERVICE/Not assigned | 25 | |||
| Telephone Total | 7373 | |||
| Adhoc Load failed pick up | 1 | |||
| ATU | 2 | |||
| Automated Refunds | 1 | |||
| Balance enquiry | 6 | |||
| Cancel/Surrender | 4 | |||
| Capping/Best Value | 1 | |||
| Charter | 1 | |||
| Entry/Exit Charge | 53 | |||
| Failed Card | 3 | |||
| General Ticketing Information | 1 | |||
| Goodwill | 1 | |||
| Incorrect charge | 3 | |||
| Interim | 1 | |||
| Lost & Stolen Card | 236 | |||
| Overlap | 2 | |||
| Payment Error | 1 | |||
| Refund Chase up | 7 | |||
| Refund Policy | 3 | |||
| Website | 1 | |||
| ZSERVICE/Not assigned | 7 | |||
| E-Mail Total | 335 | |||
| Fax Number | Entry/Exit Charge | 2 | ||
| Payment Error | 1 | |||
| Refund Policy | 2 | |||
| Fax Number Total | 5 | |||
| Internet | ATU | 1 | ||
| Cancel/Surrender | 2 | |||
| Driver/Operator | 1 | |||
| Duplicates | 1 | |||
| Entry/Exit Charge | 14 | |||
| Failed Card | 1 | |||
| General Ticketing Information | 2 | |||
| Goodwill | 4 | |||
| Lost & Stolen Card | 3 | |||
| Overlap | 3 | |||
| Refund Chase up | 6 | |||
| Refund Policy | 2 | |||
| Refunds | 1 | |||
| ZSERVICE/Not assigned | 567 | |||
| Internet Total | 608 | |||
| Not assigned | Entry/Exit Charge | 37 | ||
| Exchanges | 1 | |||
| Failed Card | 1 | |||
| Lost & Stolen Card | 2 | |||
| Refund Chase up | 1 | |||
| Not assigned Total | 42 | |||
| Sep-09 Total | 8797 | |||
| Oct-09 | Letter | Availability on national rail | 1 | |
| Balance enquiry | 2 | |||
| Cancel/Surrender | 180 | |||
| Capping/Best Value | 1 | |||
| Card withdrawn | 1 | |||
| Change of Customer Information | 1 | |||
| Duplicates | 1 | |||
| Eligibility | 4 | |||
| Entry/Exit Charge | 39 | |||
| Exchanges | 1 | |||
| Failed Card | 78 | |||
| General Ticketing Information | 1 | |||
| Goodwill | 11 | |||
| Incorrect charge | 12 | |||
| Interim | 25 | |||
| Lost & Stolen Card | 22 | |||
| Overlap | 2 | |||
| Pay as you go | 1 | |||
| Payment Error | 3 | |||
| POM | 2 | |||
| Refund Chase up | 12 | |||
| Refund Policy | 8 | |||
| Registration | 1 | |||
| Returned Cheque | 8 | |||
| Statement Request | 1 | |||
| TOM | 1 | |||
| ZSERVICE/Not assigned | 21 | |||
| Letter Total | 440 | |||
| Telephone | Adhoc Load failed pick up | 7 | ||
| ATU | 308 | |||
| Automated Refunds | 12 | |||
| Balance enquiry | 78 | |||
| Bus reader | 3 | |||
| Bus Staff | 1 | |||
| Cancel/Surrender | 287 | |||
| Card withdrawn | 22 | |||
| Card/Ticket | 18 | |||
| Change of Customer Information | 1 | |||
| Charter | 5 | |||
| Content | 2 | |||
| Credit/Debit Card update information | 3 | |||
| Duplicates | 1 | |||
| Eligibility | 20 | |||
| Entry/Exit Charge | 4045 | |||
| Exchanges | 14 | |||
| Failed Card | 616 | |||
| Forgotten Security Answer | 3 | |||
| Gate | 2 | |||
| General Replacement (ARC) | 14 | |||
| General Ticketing Information | 14 | |||
| Goodwill | 5 | |||
| Incorrect charge | 12 | |||
| Interim | 3 | |||
| Journey Call | 1 | |||
| L&S Process/Policy | 5 | |||
| Lost & Stolen Card | 958 | |||
| LU | 1 | |||
| LU Staff | 2 | |||
| Making Payment for Failed ATU | 7 | |||
| Overlap | 41 | |||
| Oyster | 1 | |||
| Oyster Barclaycard | 3 | |||
| Pass Agent | 2 | |||
| Pay as you go | 71 | |||
| Payment Error | 14 | |||
| Payment issues | 5 | |||
| Policy | 2 | |||
| POM | 5 | |||
| Refund Chase up | 149 | |||
| Refund Policy | 6 | |||
| Refunds | 34 | |||
| Registration | 21 | |||
| Returned Cheque | 2 | |||
| Statement Request | 13 | |||
| Technical Issues | 13 | |||
| Ticket Stop / Newsagent | 1 | |||
| TOC | 1 | |||
| TOM | 5 | |||
| Withdrawn | 23 | |||
| Wrong Number/Abandoned Call | 1 | |||
| ZSERVICE/Not assigned | 29 | |||
| Telephone Total | 6912 | |||
| Balance enquiry | 8 | |||
| Cancel/Surrender | 5 | |||
| Entry/Exit Charge | 73 | |||
| Exchanges | 2 | |||
| Failed Card | 2 | |||
| Goodwill | 1 | |||
| Incorrect charge | 1 | |||
| Interim | 1 | |||
| Lost & Stolen Card | 306 | |||
| Payment Error | 4 | |||
| Refund Chase up | 12 | |||
| Refund Policy | 2 | |||
| Registration | 3 | |||
| Statement Request | 1 | |||
| ZSERVICE/Not assigned | 7 | |||
| E-Mail Total | 428 | |||
| Fax Number | Eligibility | 1 | ||
| Entry/Exit Charge | 9 | |||
| Goodwill | 1 | |||
| POM | 2 | |||
| Refund Chase up | 1 | |||
| Fax Number Total | 14 | |||
| Internet | Cancel/Surrender | 3 | ||
| Duplicates | 1 | |||
| Eligibility | 1 | |||
| Entry/Exit Charge | 13 | |||
| Fare Enquiry | 1 | |||
| Goodwill | 2 | |||
| Incorrect charge | 2 | |||
| Lost & Stolen Card | 1 | |||
| Not assigned | 1 | |||
| Overlap | 1 | |||
| Pay as you go | 1 | |||
| Refund Chase up | 3 | |||
| Refund Policy | 2 | |||
| ZSERVICE/Not assigned | 747 | |||
| Internet Total | 779 | |||
| Not assigned | Adhoc Load failed pick up | 1 | ||
| Cancel/Surrender | 1 | |||
| Entry/Exit Charge | 9 | |||
| Incorrect charge | 1 | |||
| Lost & Stolen Card | 2 | |||
| Pay as you go | 1 | |||
| Refund Chase up | 1 | |||
| Not assigned Total | 16 | |||
| Oct-09 Total | 8589 | |||
| Nov-09 | Letter | Cancel/Surrender | 149 | |
| Capping/Best Value | 3 | |||
| Duplicates | 1 | |||
| Entry/Exit Charge | 20 | |||
| Failed Card | 65 | |||
| FOI | 1 | |||
| Goodwill | 5 | |||
| Incorrect charge | 2 | |||
| Interim | 14 | |||
| L&S Process/Policy | 2 | |||
| Lost & Stolen Card | 15 | |||
| Overlap | 3 | |||
| Oyster | 1 | |||
| Pay as you go | 1 | |||
| Payment Error | 1 | |||
| Penalty Fares | 1 | |||
| POM | 1 | |||
| Refund Chase up | 10 | |||
| Returned Cheque | 12 | |||
| ZSERVICE/Not assigned | 4 | |||
| Letter Total | 311 | |||
| Telephone | £5 Admin fee (ARC) | 1 | ||
| Adhoc Load failed pick up | 17 | |||
| ATU | 339 | |||
| ATU failed credit card | 1 | |||
| ATU information request | 1 | |||
| Automated Refunds | 18 | |||
| Balance enquiry | 29 | |||
| Bus reader | 1 | |||
| Cancel/Surrender | 249 | |||
| Card withdrawn | 14 | |||
| Card/Ticket | 6 | |||
| Change of Customer Information | 4 | |||
| Charter | 7 | |||
| Content | 9 | |||
| Credit/Debit Card update information | 5 | |||
| Customer Charter | 1 | |||
| Duplicates | 4 | |||
| Eligibility | 24 | |||
| Entry/Exit Charge | 3884 | |||
| Environment | 1 | |||
| Exchanges | 10 | |||
| Failed Card | 496 | |||
| General Refund Complaint (ARC) | 2 | |||
| General Replacement (ARC) | 16 | |||
| General Ticketing Information | 13 | |||
| Goodwill | 7 | |||
| Incorrect charge | 15 | |||
| Interim | 4 | |||
| Journey Call | 1 | |||
| L&S Process/Policy | 10 | |||
| Lost & Stolen Card | 1295 | |||
| Making Payment for Failed ATU | 2 | |||
| Misinformation / Unclear Info | 1 | |||
| Novacroft | 1 | |||
| Overlap | 46 | |||
| Oyster Barclaycard | 4 | |||
| Oyster Barclaycard - Referral | 6 | |||
| Pay as you go | 44 | |||
| Payment Error | 22 | |||
| Payment issues | 8 | |||
| POM | 3 | |||
| Postal Strike issues | 1 | |||
| Refund Chase up | 93 | |||
| Refund Policy | 3 | |||
| Refunds | 28 | |||
| Registration | 27 | |||
| Returned Cheque | 2 | |||
| Statement Request | 14 | |||
| Technical Issues | 8 | |||
| Ticket Stop / Newsagent | 1 | |||
| TOM | 8 | |||
| Unlisted Classification | 1 | |||
| Withdrawn | 34 | |||
| ZSERVICE/Not assigned | 44 | |||
| Telephone Total | 6885 | |||
| Adhoc Load failed pick up | 3 | |||
| ATU failed pick up | 1 | |||
| Balance enquiry | 4 | |||
| Cancel/Surrender | 2 | |||
| Capping/Best Value | 2 | |||
| Card withdrawn | 1 | |||
| Entry/Exit Charge | 76 | |||
| Failed Card | 1 | |||
| Fare Enquiry | 2 | |||
| Goodwill | 1 | |||
| Incorrect charge | 6 | |||
| L&S Process/Policy | 1 | |||
| Lost & Stolen Card | 307 | |||
| Overlap | 1 | |||
| Payment Error | 2 | |||
| Refund Chase up | 9 | |||
| Refund Policy | 2 | |||
| Technical Issues | 1 | |||
| ZSERVICE/Not assigned | 5 | |||
| E-Mail Total | 427 | |||
| Fax Number | Cancel/Surrender | 1 | ||
| Entry/Exit Charge | 3 | |||
| Failed Card | 1 | |||
| Incorrect charge | 1 | |||
| Lost & Stolen Card | 1 | |||
| Payment Error | 1 | |||
| Fax Number Total | 8 | |||
| Internet | Cancel/Surrender | 3 | ||
| Card withdrawn | 1 | |||
| Double Charges | 1 | |||
| Driver/Operator | 1 | |||
| Eligibility | 1 | |||
| Entry/Exit Charge | 10 | |||
| Failed Card | 2 | |||
| Goodwill | 1 | |||
| Incorrect charge | 1 | |||
| Interim | 1 | |||
| Payment Error | 2 | |||
| Refund Chase up | 4 | |||
| Refund Policy | 2 | |||
| Registration | 1 | |||
| Ticket Office Staff | 1 | |||
| ZSERVICE/Not assigned | 747 | |||
| Internet Total | 779 | |||
| Not assigned | Cancel/Surrender | 1 | ||
| Entry/Exit Charge | 14 | |||
| Failed Card | 2 | |||
| Lost & Stolen Card | 6 | |||
| ZSERVICE/Not assigned | 2 | |||
| Not assigned Total | 25 | |||
| Nov-09 Total | 8435 | |||
| Dec-09 | Letter | ATU failed pick up | 1 | |
| Balance enquiry | 3 | |||
| Cancel/Surrender | 184 | |||
| Charter | 1 | |||
| Customer | 1 | |||
| Eligibility | 1 | |||
| Entry/Exit Charge | 35 | |||
| Failed Card | 65 | |||
| Goodwill | 8 | |||
| Incorrect charge | 6 | |||
| Interim | 25 | |||
| L&S Process/Policy | 2 | |||
| Lost & Stolen Card | 7 | |||
| Overlap | 3 | |||
| Payment Error | 3 | |||
| POM | 1 | |||
| Refund Chase up | 6 | |||
| Refund Policy | 5 | |||
| Registration | 1 | |||
| Returned Cheque | 8 | |||
| Statement Request | 1 | |||
| ZSERVICE/Not assigned | 2 | |||
| Letter Total | 369 | |||
| Telephone | £5 Admin fee (ARC) | 2 | ||
| Adhoc Load failed pick up | 8 | |||
| ATU | 158 | |||
| ATU Cyber Source | 1 | |||
| ATU failed credit card | 1 | |||
| ATU failed pick up | 2 | |||
| Automated Refunds | 7 | |||
| Balance enquiry | 23 | |||
| Cancel/Surrender | 190 | |||
| Card withdrawn | 30 | |||
| Card/Ticket | 5 | |||
| Charter | 1 | |||
| Content | 5 | |||
| Credit/Debit Card update information | 2 | |||
| Eligibility | 18 | |||
| Entry/Exit Charge | 3080 | |||
| Exchanges | 16 | |||
| Failed Card | 286 | |||
| Fare Enquiry | 1 | |||
| Forgotten Security Answer | 4 | |||
| Gate | 3 | |||
| General Replacement (ARC) | 10 | |||
| General Ticketing Information | 7 | |||
| Goodwill | 6 | |||
| Incorrect charge | 6 | |||
| L&S Process/Policy | 17 | |||
| Logging In Details | 1 | |||
| Lost & Stolen Card | 965 | |||
| LU Staff | 1 | |||
| Making Payment for Failed ATU | 2 | |||
| Misinformation / Unclear Info | 1 | |||
| Not assigned | 5 | |||
| Overlap | 43 | |||
| Oyster | 1 | |||
| Oyster Barclaycard | 2 | |||
| Oyster Barclaycard - Referral | 3 | |||
| Pass Agent | 2 | |||
| Pay as you go | 28 | |||
| Payment Error | 20 | |||
| Payment issues | 3 | |||
| POM | 3 | |||
| Refund Chase up | 59 | |||
| Refund Policy | 3 | |||
| Refunds | 2 | |||
| Registration | 6 | |||
| Returned Cheque | 2 | |||
| Statement Request | 7 | |||
| Technical Issues | 11 | |||
| TOM | 6 | |||
| Unlisted Classification | 1 | |||
| Withdrawn | 8 | |||
| ZSERVICE/Not assigned | 39 | |||
| Telephone Total | 5113 | |||
| ATU | 1 | |||
| Automated Refunds | 1 | |||
| Balance enquiry | 3 | |||
| Cancel/Surrender | 6 | |||
| Capping/Best Value | 2 | |||
| Charter | 1 | |||
| Duplicates | 1 | |||
| Entry/Exit Charge | 51 | |||
| Exchanges | 1 | |||
| Failed Card | 2 | |||
| FOI | 1 | |||
| Incorrect charge | 9 | |||
| Interim | 1 | |||
| Lost & Stolen Card | 299 | |||
| LU Staff | 1 | |||
| Not assigned | 1 | |||
| NR Staff | 1 | |||
| Overlap | 2 | |||
| Pay as you go | 1 | |||
| Payment Error | 1 | |||
| Refund Chase up | 7 | |||
| Refund Policy | 1 | |||
| Registration | 2 | |||
| ZSERVICE/Not assigned | 5 | |||
| E-Mail Total | 401 | |||
| Fax Number | Entry/Exit Charge | 8 | ||
| Failed Card | 1 | |||
| Lost & Stolen Card | 1 | |||
| Overlap | 1 | |||
| Payment Error | 1 | |||
| Refund Chase up | 1 | |||
| Fax Number Total | 13 | |||
| Internet | Cancel/Surrender | 5 | ||
| Charter | 1 | |||
| Entry/Exit Charge | 5 | |||
| Failed Card | 1 | |||
| Goodwill | 1 | |||
| L&S Process/Policy | 1 | |||
| Lost & Stolen Card | 1 | |||
| Overlap | 2 | |||
| Pay as you go | 1 | |||
| Payment Error | 1 | |||
| Refund Chase up | 1 | |||
| Refund Policy | 2 | |||
| TOM | 1 | |||
| ZSERVICE/Not assigned | 564 | |||
| Internet Total | 587 | |||
| Not assigned | Cancel/Surrender | 1 | ||
| Entry/Exit Charge | 11 | |||
| Failed Card | 1 | |||
| Lost & Stolen Card | 2 | |||
| Pay as you go | 1 | |||
| Refund Chase up | 1 | |||
| Statement Request | 2 | |||
| Not assigned Total | 19 | |||
| Dec-09 Total | 6502 | |||
| Jan-10 | Letter | Balance enquiry | 2 | |
| Cancel/Surrender | 125 | |||
| Change of Customer Information | 1 | |||
| Charter | 3 | |||
| Eligibility | 2 | |||
| Entry/Exit Charge | 30 | |||
| Failed Card | 31 | |||
| Goodwill | 4 | |||
| Incorrect charge | 5 | |||
| Interim | 16 | |||
| Lost & Stolen Card | 8 | |||
| LU Staff | 1 | |||
| Overlap | 4 | |||
| Pass Agent | 1 | |||
| Payment Error | 3 | |||
| POM | 1 | |||
| Refund Chase up | 8 | |||
| Refund Policy | 3 | |||
| Registration | 1 | |||
| Returned Cheque | 5 | |||
| TOM | 1 | |||
| ZSERVICE/Not assigned | 3 | |||
| Letter Total | 258 | |||
| Telephone | Adhoc Load failed pick up | 7 | ||
| ATU | 169 | |||
| ATU failed pick up | 6 | |||
| Automated Refunds | 7 | |||
| Balance enquiry | 27 | |||
| Cancel/Surrender | 184 | |||
| Capping/Best Value | 3 | |||
| Card withdrawn | 13 | |||
| Card/Ticket | 5 | |||
| Change of Customer Information | 2 | |||
| Charter | 2 | |||
| Content | 10 | |||
| Credit/Debit Card update information | 3 | |||
| Duplicates | 5 | |||
| Eligibility | 28 | |||
| Entry/Exit Charge | 6228 | |||
| Exchanges | 8 | |||
| Failed Card | 272 | |||
| Forgotten Security Answer | 1 | |||
| Gate | 3 | |||
| General Refund Complaint (ARC) | 1 | |||
| General Replacement (ARC) | 29 | |||
| General Ticketing Information | 12 | |||
| Goodwill | 10 | |||
| Incorrect charge | 19 | |||
| Interim | 5 | |||
| Journey Call | 2 | |||
| L&S Process/Policy | 17 | |||
| Lost & Stolen Card | 1074 | |||
| LU Staff | 1 | |||
| Making Payment for Failed ATU | 3 | |||
| Misinformation / Unclear Info | 1 | |||
| Overlap | 60 | |||
| Oyster | 4 | |||
| Oyster Barclaycard | 1 | |||
| Oyster Barclaycard - Referral | 2 | |||
| Pay as you go | 25 | |||
| Payment Error | 19 | |||
| Payment issues | 9 | |||
| POM | 13 | |||
| Refund Chase up | 72 | |||
| Refund Policy | 7 | |||
| Registration | 7 | |||
| Returned Cheque | 2 | |||
| Statement Request | 20 | |||
| Technical Issues | 28 | |||
| TOC | 2 | |||
| TOM | 6 | |||
| Website | 1 | |||
| Withdrawn | 1 | |||
| ZSERVICE/Not assigned | 38 | |||
| Telephone Total | 8474 | |||
| Adhoc Load failed pick up | 3 | |||
| Automated Refunds | 2 | |||
| Balance enquiry | 3 | |||
| Cancel/Surrender | 8 | |||
| Entry/Exit Charge | 56 | |||
| Exchanges | 1 | |||
| Failed Card | 1 | |||
| Goodwill | 1 | |||
| Incorrect charge | 2 | |||
| Lost & Stolen Card | 302 | |||
| Overlap | 1 | |||
| Pay as you go | 2 | |||
| Payment Error | 6 | |||
| Refund Chase up | 3 | |||
| Refund Policy | 3 | |||
| Returned Cheque | 1 | |||
| Statement Request | 1 | |||
| Ticket Office Staff | 1 | |||
| ZSERVICE/Not assigned | 2 | |||
| E-Mail Total | 399 | |||
| Fax Number | Cancel/Surrender | 1 | ||
| Entry/Exit Charge | 5 | |||
| Incorrect charge | 1 | |||
| Interim | 1 | |||
| Payment Error | 1 | |||
| Returned Cheque | 1 | |||
| Fax Number Total | 10 | |||
| Internet | Cancel/Surrender | 5 | ||
| Delayed Journey | 1 | |||
| Entry/Exit Charge | 51 | |||
| Goodwill | 3 | |||
| Incorrect charge | 2 | |||
| Interim | 2 | |||
| Lost & Stolen Card | 2 | |||
| Overlap | 5 | |||
| Pay as you go | 2 | |||
| Payment issues | 1 | |||
| Policy | 1 | |||
| POM | 1 | |||
| Refund Chase up | 12 | |||
| ZSERVICE/Not assigned | 725 | |||
| Internet Total | 813 | |||
| Not assigned | Cancel/Surrender | 5 | ||
| Charter | 1 | |||
| Entry/Exit Charge | 19 | |||
| Failed Card | 1 | |||
| Lost & Stolen Card | 1 | |||
| Pay as you go | 1 | |||
| Refund Chase up | 1 | |||
| Refund Policy | 1 | |||
| Not assigned Total | 30 | |||
| Jan-10 Total | 9984 | |||
| Feb-10 | Letter | Automated Refunds | 1 | |
| Cancel/Surrender | 172 | |||
| Charter | 1 | |||
| Double Charges | 2 | |||
| Duplicates | 1 | |||
| Eligibility | 1 | |||
| Entry/Exit Charge | 19 | |||
| Failed Card | 46 | |||
| General Ticketing Information | 2 | |||
| Goodwill | 1 | |||
| Incorrect charge | 4 | |||
| Interim | 12 | |||
| L&S Process/Policy | 1 | |||
| Lost & Stolen Card | 11 | |||
| Overlap | 3 | |||
| Payment Error | 8 | |||
| POM | 2 | |||
| Refund Chase up | 7 | |||
| Refund Policy | 4 | |||
| Registration | 1 | |||
| Returned Cheque | 8 | |||
| ZSERVICE/Not assigned | 6 | |||
| Letter Total | 313 | |||
| Telephone | Adhoc Load failed pick up | 18 | ||
| ATU | 94 | |||
| ATU failed pick up | 5 | |||
| Automated Refunds | 18 | |||
| Availability on national rail | 2 | |||
| Balance enquiry | 13 | |||
| Bus reader | 1 | |||
| Cancel/Surrender | 202 | |||
| Capping/Best Value | 1 | |||
| Card withdrawn | 46 | |||
| Card/Ticket | 6 | |||
| Change of Customer Information | 2 | |||
| Charter | 4 | |||
| Content | 9 | |||
| Credit/Debit Card - Double Charge | 1 | |||
| Credit/Debit Card update information | 3 | |||
| DLR Validator | 1 | |||
| Double Charges | 1 | |||
| Duplicates | 5 | |||
| Eligibility | 21 | |||
| Entry/Exit Charge | 5636 | |||
| Exchanges | 12 | |||
| Failed Card | 349 | |||
| Gate | 1 | |||
| General Replacement (ARC) | 5 | |||
| General Ticketing Information | 8 | |||
| Goodwill | 12 | |||
| Incorrect charge | 18 | |||
| Interim | 2 | |||
| L&S Process/Policy | 29 | |||
| Logging In Details | 2 | |||
| Lost & Stolen Card | 1047 | |||
| LU | 1 | |||
| LU Staff | 3 | |||
| Making Payment for Failed ATU | 1 | |||
| National Rail Validator | 1 | |||
| Novacroft | 1 | |||
| OHL | 1 | |||
| OHL Staff | 1 | |||
| Overlap | 69 | |||
| Oyster | 2 | |||
| Oyster Barclaycard - Referral | 4 | |||
| Pass Agent | 3 | |||
| Pay as you go | 15 | |||
| Payment Error | 23 | |||
| Payment issues | 11 | |||
| POM | 6 | |||
| Refund Chase up | 85 | |||
| Refund Policy | 2 | |||
| Refunds | 1 | |||
| Registration | 10 | |||
| Returned Cheque | 6 | |||
| Statement Request | 31 | |||
| Technical Issues | 19 | |||
| TOC | 2 | |||
| TOM | 5 | |||
| Website | 2 | |||
| Withdrawn | 5 | |||
| ZSERVICE/Not assigned | 33 | |||
| Telephone Total | 7917 | |||
| Cancel/Surrender | 4 | |||
| Charter | 2 | |||
| Entry/Exit Charge | 9 | |||
| Failed Card | 2 | |||
| Fare Enquiry | 1 | |||
| Goodwill | 4 | |||
| Interim | 1 | |||
| Lost & Stolen Card | 307 | |||
| Overlap | 2 | |||
| Oyster | 1 | |||
| Payment Error | 2 | |||
| Refund Chase up | 2 | |||
| E-Mail Total | 337 | |||
| Fax Number | Cancel/Surrender | 1 | ||
| Change of Customer Information | 1 | |||
| Entry/Exit Charge | 1 | |||
| Fax Number Total | 3 | |||
| Internet | Automated Refunds | 2 | ||
| Cancel/Surrender | 8 | |||
| Duplicates | 1 | |||
| Entry/Exit Charge | 6 | |||
| Failed Card | 1 | |||
| General Refund Complaint (ARC) | 1 | |||
| General Replacement (ARC) | 1 | |||
| Interim | 1 | |||
| Lost & Stolen Card | 2 | |||
| Overlap | 1 | |||
| Refund Chase up | 3 | |||
| Refund Policy | 1 | |||
| ZSERVICE/Not assigned | 249 | |||
| Internet Total | 277 | |||
| Not assigned | Double Charges | 1 | ||
| Entry/Exit Charge | 13 | |||
| Lost & Stolen Card | 4 | |||
| Overlap | 1 | |||
| Refund Chase up | 1 | |||
| Not assigned Total | 20 | |||
| Feb-10 Total | 8867 | |||
| Mar-10 | Letter | Balance enquiry | 1 | |
| Cancel/Surrender | 33 | |||
| Eligibility | 1 | |||
| Entry/Exit Charge | 6 | |||
| Failed Card | 16 | |||
| General Ticketing Information | 1 | |||
| Goodwill | 3 | |||
| Incorrect charge | 2 | |||
| Interim | 5 | |||
| L&S Process/Policy | 1 | |||
| Lost & Stolen Card | 4 | |||
| Pay as you go | 1 | |||
| POM | 2 | |||
| Refund Chase up | 4 | |||
| Statement Request | 1 | |||
| ZSERVICE/Not assigned | 1 | |||
| Letter Total | 82 | |||
| Telephone | Adhoc Load failed pick up | 5 | ||
| ATU | 32 | |||
| ATU Cyber Source | 3 | |||
| Automated Refunds | 15 | |||
| Availability on national rail | 1 | |||
| Balance enquiry | 6 | |||
| Cancel/Surrender | 95 | |||
| Card withdrawn | 5 | |||
| Card/Ticket | 4 | |||
| Content | 5 | |||
| Credit/Debit Card update information | 1 | |||
| Duplicates | 2 | |||
| Eligibility | 4 | |||
| Entry/Exit Charge | 1986 | |||
| Exchanges | 4 | |||
| Failed Card | 132 | |||
| Gate | 1 | |||
| General Replacement (ARC) | 5 | |||
| General Ticketing Information | 4 | |||
| Goodwill | 4 | |||
| Incorrect charge | 4 | |||
| Interim | 3 | |||
| L&S Process/Policy | 11 | |||
| Lost & Stolen Card | 431 | |||
| Overlap | 20 | |||
| Oyster | 1 | |||
| Pass Agent | 1 | |||
| Pay as you go | 2 | |||
| Payment Error | 5 | |||
| Payment issues | 3 | |||
| POM | 4 | |||
| Refund Chase up | 32 | |||
| Refund Policy | 3 | |||
| Registration | 4 | |||
| Statement Request | 11 | |||
| Technical Issues | 3 | |||
| Ticket Stop / Newsagent | 1 | |||
| TOM | 1 | |||
| Website | 1 | |||
| Withdrawn | 11 | |||
| ZSERVICE/Not assigned | 12 | |||
| Telephone Total | 2878 | |||
| Charter | 1 | |||
| Entry/Exit Charge | 13 | |||
| Interim | 1 | |||
| Lost & Stolen Card | 144 | |||
| Overlap | 1 | |||
| Pay as you go | 1 | |||
| Payment Error | 2 | |||
| Refund Chase up | 1 | |||
| Statement Request | 1 | |||
| E-Mail Total | 165 | |||
| Internet | Entry/Exit Charge | 7 | ||
| Refund Chase up | 1 | |||
| ZSERVICE/Not assigned | 94 | |||
| Internet Total | 102 | |||
| Not assigned | ATU | 1 | ||
| Cancel/Surrender | 2 | |||
| Entry/Exit Charge | 4 | |||
| Failed Card | 1 | |||
| Lost & Stolen Card | 1 | |||
| Not assigned Total | 9 | |||
| Mar-10 Total | 3236 | |||
| (blank) | (blank) | |||
| (blank) Total | ||||
| (blank) Total | ||||
| Grand Total | 279041 |
| Oyster card Helpline | ||||||
| Refunds by Method of Contact and Classification | ||||||
| Jan 2008 - Mar 2010 | ||||||
| Month | Method of Contact | Refund Classification | Number of Refunds | |||
| Jan-08 | Back dated refund Medical | 1 | ||||
| Jan-08 | Customer Charter policy | 1 | ||||
| Jan-08 | Data request (DPA) Customer Request | 1 | ||||
| Jan-08 | Double charge on credit/debit card | 1 | ||||
| Jan-08 | Entry/Exit Charge | 95 | ||||
| Jan-08 | Failed Card (None) | 1 | ||||
| Jan-08 | Failed Card | 5 | ||||
| Jan-08 | Freedom of Information Request | 5 | ||||
| Jan-08 | Interim Tickets Unused tickets | 1 | ||||
| Jan-08 | Lost & Stolen Card | 15 | ||||
| Jan-08 | Machine failure National Rail Validator | 1 | ||||
| Jan-08 | Pay as you go ATU failed pick up | 2 | ||||
| Jan-08 | Pay as you go ATU information request | 2 | ||||
| Jan-08 | Pay as you go Balance enquiry | 6 | ||||
| Jan-08 | Pay as you go Capping/Best Value | 1 | ||||
| Jan-08 | Pay as you go Incorrect charge | 97 | ||||
| Jan-08 | Pay as you go Statement Request | 1 | ||||
| Jan-08 | Pay as you go Unresolved journey | 13 | ||||
| Jan-08 | Recharge/1st Purchase/Telesales | 2 | ||||
| Jan-08 | Refund - chase up | 16 | ||||
| Jan-08 | Registration | 4 | ||||
| Jan-08 | Season ticket | 6 | ||||
| Jan-08 | Staff OHL | 2 | ||||
| Jan-08 | Surrendered card | 1 | ||||
| Jan-08 | Ticket/Product no longer required | 4 | ||||
| Jan-08 | Website Payment issues | 1 | ||||
| Jan-08 | Website Technical Issues | 2 | ||||
| Jan-08 | Novacroft error | 3 | ||||
| Jan-08 | Fax | Entry/Exit Charge | 3 | |||
| Jan-08 | Fax | Failed Card | 1 | |||
| Jan-08 | Fax | Interim Tickets Season Ticket left at home | 1 | |||
| Jan-08 | Fax | Lost & Stolen Card | 5 | |||
| Jan-08 | Fax | Pay as you go ATU failed pick up | 2 | |||
| Jan-08 | Fax | Refund - chase up | 1 | |||
| Jan-08 | Fax | Season ticket | 2 | |||
| Jan-08 | Letter | £5 Entry | 1 | |||
| Jan-08 | Letter | Back dated refund Medical | 10 | |||
| Jan-08 | Letter | Back dated refund Non-Medical | 4 | |||
| Jan-08 | Letter | Card withdrawn | 3 | |||
| Jan-08 | Letter | Customer Charter policy | 20 | |||
| Jan-08 | Letter | Delayed journey - defective train | 1 | |||
| Jan-08 | Letter | Double charge on credit/debit card | 5 | |||
| Jan-08 | Letter | Entry/Exit Charge | 27 | |||
| Jan-08 | Letter | Failed Card Oyster | 12 | |||
| Jan-08 | Letter | Failed Card | 140 | |||
| Jan-08 | Letter | Fares/Ticketing information | 1 | |||
| Jan-08 | Letter | Inadequate/No ticket issuing facilities | 1 | |||
| Jan-08 | Letter | Incorrect charging | 1 | |||
| Jan-08 | Letter | Incorrect information given at station | 1 | |||
| Jan-08 | Letter | Interim Tickets Awaiting replacement Oyster card | 32 | |||
| Jan-08 | Letter | Interim Tickets Awaiting replacement Student Oyster card | 2 | |||
| Jan-08 | Letter | Interim Tickets Failed card | 129 | |||
| Jan-08 | Letter | Interim Tickets Interim Ticket Policy | 45 | |||
| Jan-08 | Letter | Interim Tickets Season Ticket left at home | 587 | |||
| Jan-08 | Letter | Interim Tickets Unused tickets | 68 | |||
| Jan-08 | Letter | Lost & Stolen Card General Replacement (ARC) | 1 | |||
| Jan-08 | Letter | Lost & Stolen Card L&S Process/Policy | 1 | |||
| Jan-08 | Letter | Lost & Stolen Card | 21 | |||
| Jan-08 | Letter | Machine failure Gate | 1 | |||
| Jan-08 | Letter | Machine failure Passenger Operated Machine | 1 | |||
| Jan-08 | Letter | Machine failure TOM | 3 | |||
| Jan-08 | Letter | Misinformation / Unclear Info LU Staff | 1 | |||
| Jan-08 | Letter | Overlap refund Customer error | 6 | |||
| Jan-08 | Letter | Overlap refund Pass Agent error | 6 | |||
| Jan-08 | Letter | Overlap refund Station error | 6 | |||
| Jan-08 | Letter | Oyster card Deposit refund | 8 | |||
| Jan-08 | Letter | Pay as you go ATU failed pick up | 3 | |||
| Jan-08 | Letter | Pay as you go ATU information request | 4 | |||
| Jan-08 | Letter | Pay as you go Balance enquiry | 3 | |||
| Jan-08 | Letter | Pay as you go Cancelled balance | 12 | |||
| Jan-08 | Letter | Pay as you go Capping/Best Value | 2 | |||
| Jan-08 | Letter | Pay as you go Incorrect charge | 27 | |||
| Jan-08 | Letter | Pay as you go Unresolved journey | 16 | |||
| Jan-08 | Letter | Recharge/1st Purchase/Telesales | 3 | |||
| Jan-08 | Letter | Refund - chase up | 36 | |||
| Jan-08 | Letter | Registration | 8 | |||
| Jan-08 | Letter | Season ticket | 26 | |||
| Jan-08 | Letter | Single fares | 1 | |||
| Jan-08 | Letter | Station staff performance | 1 | |||
| Jan-08 | Letter | Surrendered card | 59 | |||
| Jan-08 | Letter | Ticket chase up | 7 | |||
| Jan-08 | Letter | Ticket office closure | 1 | |||
| Jan-08 | Letter | Ticket/Product no longer required | 69 | |||
| Jan-08 | Letter | Trade up/down exchange | 2 | |||
| Jan-08 | Letter | Novacroft error | 64 | |||
| Jan-08 | (None) | Interim Tickets Interim Ticket Policy | 1 | |||
| Jan-08 | (None) | Registration | 3 | |||
| Jan-08 | Personal visit | Entry/Exit Charge | 1 | |||
| Jan-08 | Personal visit | Failed Card | 1 | |||
| Jan-08 | Personal visit | Refund - chase up | 1 | |||
| Jan-08 | Telephone | £5 Entry | 1 | |||
| Jan-08 | Telephone | 3rd Party Error - Journey Call | 1 | |||
| Jan-08 | Telephone | Back dated refund Medical | 1 | |||
| Jan-08 | Telephone | Back dated refund Non-Medical | 1 | |||
| Jan-08 | Telephone | Card withdrawn | 41 | |||
| Jan-08 | Telephone | Change of details | 3 | |||
| Jan-08 | Telephone | Data request (DPA) Customer Request | 3 | |||
| Jan-08 | Telephone | Double charge on credit/debit card | 1 | |||
| Jan-08 | Telephone | Entry/Exit Charge (None) | 19 | |||
| Jan-08 | Telephone | Entry/Exit Charge | 4,805 | |||
| Jan-08 | Telephone | Failed Card (None) | 3 | |||
| Jan-08 | Telephone | Failed Card Oyster | 2 | |||
| Jan-08 | Telephone | Failed Card | 1,053 | |||
| Jan-08 | Telephone | Freedom of Information Request | 9 | |||
| Jan-08 | Telephone | How to claim | 3 | |||
| Jan-08 | Telephone | Interim Tickets Awaiting replacement Student Oyster card | 1 | |||
| Jan-08 | Telephone | Interim Tickets Failed card | 1 | |||
| Jan-08 | Telephone | Interim Tickets Interim Ticket Policy | 1 | |||
| Jan-08 | Telephone | Interim Tickets Season Ticket left at home | 6 | |||
| Jan-08 | Telephone | Interim Tickets Unused tickets | 1 | |||
| Jan-08 | Telephone | Lost & Stolen Card L&S Process/Policy | 17 | |||
| Jan-08 | Telephone | Lost & Stolen Card (None) | 2 | |||
| Jan-08 | Telephone | Lost & Stolen Card Oyster Barclaycard | 1 | |||
| Jan-08 | Telephone | Lost & Stolen Card | 2,158 | |||
| Jan-08 | Telephone | Machine failure Gate | 1 | |||
| Jan-08 | Telephone | Machine failure Passenger Operated Machine | 13 | |||
| Jan-08 | Telephone | Machine failure TOM | 4 | |||
| Jan-08 | Telephone | Marketing Campaigns Oyster Barclaycard | 16 | |||
| Jan-08 | Telephone | Marketing Campaigns Oyster TV Campaign | 1 | |||
| Jan-08 | Telephone | Misinformation / Unclear Info Bus Staff | 1 | |||
| Jan-08 | Telephone | Novacroft error | 3 | |||
| Jan-08 | Telephone | Overlap refund Customer error | 11 | |||
| Jan-08 | Telephone | Overlap refund Pass Agent error | 1 | |||
| Jan-08 | Telephone | Overlap refund Station error | 6 | |||
| Jan-08 | Telephone | Pass agent | 3 | |||
| Jan-08 | Telephone | Pay as you go Ad hoc load not received | 5 | |||
| Jan-08 | Telephone | Pay as you go ATU failed credit card | 300 | |||
| Jan-08 | Telephone | Pay as you go ATU failed pick up | 13 | |||
| Jan-08 | Telephone | Pay as you go ATU information request | 9 | |||
| Jan-08 | Telephone | Pay as you go Balance enquiry | 166 | |||
| Jan-08 | Telephone | Pay as you go Cancelled balance | 19 | |||
| Jan-08 | Telephone | Pay as you go Capping/Best Value | 27 | |||
| Jan-08 | Telephone | Pay as you go Incorrect charge | 581 | |||
| Jan-08 | Telephone | Pay as you go Maximum Fare Enquiry | 14 | |||
| Jan-08 | Telephone | Pay as you go Statement Request | 32 | |||
| Jan-08 | Telephone | Pay as you go Unresolved journey | 372 | |||
| Jan-08 | Telephone | Query from station staff | 5 | |||
| Jan-08 | Telephone | Recharge/1st Purchase/Telesales | 42 | |||
| Jan-08 | Telephone | Refund - chase up (None) | 1 | |||
| Jan-08 | Telephone | Refund - chase up | 54 | |||
| Jan-08 | Telephone | Registration | 68 | |||
| Jan-08 | Telephone | Season ticket (None) | 1 | |||
| Jan-08 | Telephone | Season ticket | 313 | |||
| Jan-08 | Telephone | Staff OHL | 1 | |||
| Jan-08 | Telephone | Surrendered card | 74 | |||
| Jan-08 | Telephone | Ticket/Product no longer required | 8 | |||
| Jan-08 | Telephone | Trade up/down exchange | 2 | |||
| Jan-08 | Telephone | Unhappy with refund received | 1 | |||
| Jan-08 | Telephone | Website Content | 21 | |||
| Jan-08 | Telephone | Website Payment issues | 20 | |||
| Jan-08 | Telephone | Website Technical Issues | 23 | |||
| Jan-08 | Telephone | Refunds | 8 | |||
| Feb-08 | Change of details | 1 | ||||
| Feb-08 | Double charge on credit/debit card | 2 | ||||
| Feb-08 | Entry/Exit Charge | 44 | ||||
| Feb-08 | Failed Card | 14 | ||||
| Feb-08 | Interim Tickets Season Ticket left at home | 2 | ||||
| Feb-08 | Lost & Stolen Card | 4 | ||||
| Feb-08 | Machine failure Gate | 2 | ||||
| Feb-08 | Overlap refund Station error | 1 | ||||
| Feb-08 | Oyster card Deposit refund | 1 | ||||
| Feb-08 | Pay as you go ATU failed pick up | 5 | ||||
| Feb-08 | Pay as you go ATU information request | 4 | ||||
| Feb-08 | Pay as you go Balance enquiry | 8 | ||||
| Feb-08 | Pay as you go Incorrect charge | 122 | ||||
| Feb-08 | Pay as you go Maximum Fare Enquiry | 2 | ||||
| Feb-08 | Pay as you go Statement Request | 2 | ||||
| Feb-08 | Pay as you go Unresolved journey | 21 | ||||
| Feb-08 | Recharge/1st Purchase/Telesales | 2 | ||||
| Feb-08 | Refund - chase up | 7 | ||||
| Feb-08 | Registration | 3 | ||||
| Feb-08 | Season ticket | 8 | ||||
| Feb-08 | Staff OHL | 6 | ||||
| Feb-08 | Surrendered card | 1 | ||||
| Feb-08 | Ticket/Product no longer required | 2 | ||||
| Feb-08 | Website Content | 1 | ||||
| Feb-08 | Website Technical Issues | 3 | ||||
| Feb-08 | Novacroft error | 4 | ||||
| Feb-08 | Fax | Back dated refund Medical | 3 | |||
| Feb-08 | Fax | Entry/Exit Charge | 7 | |||
| Feb-08 | Fax | Interim Tickets Season Ticket left at home | 1 | |||
| Feb-08 | Fax | Machine failure Bus reader | 1 | |||
| Feb-08 | Fax | Pay as you go Unresolved journey | 2 | |||
| Feb-08 | Fax | Refund - chase up | 1 | |||
| Feb-08 | Fax | Registration | 1 | |||
| Feb-08 | Letter | Back dated refund Medical | 8 | |||
| Feb-08 | Letter | Back dated refund Non-Medical | 1 | |||
| Feb-08 | Letter | Change of details | 1 | |||
| Feb-08 | Letter | Customer Charter policy | 9 | |||
| Feb-08 | Letter | Double charge on credit/debit card | 3 | |||
| Feb-08 | Letter | Entry/Exit Charge | 16 | |||
| Feb-08 | Letter | Failed Card Oyster | 6 | |||
| Feb-08 | Letter | Failed Card | 81 | |||
| Feb-08 | Letter | Fares/Ticketing Policy | 1 | |||
| Feb-08 | Letter | Incorrect/No change from ticket machine | 1 | |||
| Feb-08 | Letter | Interim Tickets Awaiting replacement Oyster card | 20 | |||
| Feb-08 | Letter | Interim Tickets Awaiting replacement Student Oyster card | 5 | |||
| Feb-08 | Letter | Interim Tickets Failed card | 69 | |||
| Feb-08 | Letter | Interim Tickets Interim Ticket Policy | 41 | |||
| Feb-08 | Letter | Interim Tickets Season Ticket left at home | 420 | |||
| Feb-08 | Letter | Interim Tickets Unused tickets | 58 | |||
| Feb-08 | Letter | IVR Comments | 1 | |||
| Feb-08 | Letter | Lost & Stolen Card | 22 | |||
| Feb-08 | Letter | Machine failure TOM | 3 | |||
| Feb-08 | Letter | Misinformation / Unclear Info LU Staff | 1 | |||
| Feb-08 | Letter | No ticket issued from ticket machine | 1 | |||
| Feb-08 | Letter | Overlap refund Customer error | 7 | |||
| Feb-08 | Letter | Overlap refund Pass Agent error | 3 | |||
| Feb-08 | Letter | Oyster card Deposit refund | 6 | |||
| Feb-08 | Letter | Pay as you go ATU failed pick up | 3 | |||
| Feb-08 | Letter | Pay as you go ATU information request | 1 | |||
| Feb-08 | Letter | Pay as you go Capping/Best Value | 1 | |||
| Feb-08 | Letter | Pay as you go Incorrect charge | 44 | |||
| Feb-08 | Letter | Pay as you go Statement Request | 1 | |||
| Feb-08 | Letter | Pay as you go Unresolved journey | 4 | |||
| Feb-08 | Letter | Refund - chase up | 49 | |||
| Feb-08 | Letter | Registration | 5 | |||
| Feb-08 | Letter | Season ticket | 40 | |||
| Feb-08 | Letter | Staff OHL | 1 | |||
| Feb-08 | Letter | Surrendered card | 9 | |||
| Feb-08 | Letter | Ticket chase up | 4 | |||
| Feb-08 | Letter | Ticket/Product no longer required | 146 | |||
| Feb-08 | Letter | Trade up/down exchange | 2 | |||
| Feb-08 | Letter | Novacroft error | 34 | |||
| Feb-08 | (None) | How to claim | 1 | |||
| Feb-08 | (None) | Season ticket | 1 | |||
| Feb-08 | Personal visit | Failed Card | 1 | |||
| Feb-08 | Personal visit | Interim Tickets Unused tickets | 1 | |||
| Feb-08 | Personal visit | Pay as you go Ad hoc load not received | 1 | |||
| Feb-08 | Personal visit | Pay as you go Incorrect charge | 1 | |||
| Feb-08 | Telephone | 3rd Party Error - Journey Call | 2 | |||
| Feb-08 | Telephone | Availablity on national rail | 1 | |||
| Feb-08 | Telephone | Back dated refund Medical | 1 | |||
| Feb-08 | Telephone | Card withdrawn | 17 | |||
| Feb-08 | Telephone | Change of details | 10 | |||
| Feb-08 | Telephone | Entry/Exit Charge (None) | 23 | |||
| Feb-08 | Telephone | Entry/Exit Charge | 4,751 | |||
| Feb-08 | Telephone | Failed Card Oyster | 4 | |||
| Feb-08 | Telephone | Failed Card | 988 | |||
| Feb-08 | Telephone | Freedom of Information Request | 18 | |||
| Feb-08 | Telephone | Interim Tickets Season Ticket left at home | 1 | |||
| Feb-08 | Telephone | Interim Tickets Unused tickets | 1 | |||
| Feb-08 | Telephone | Lost Monthly ticket Purchased at shop | 1 | |||
| Feb-08 | Telephone | Lost & Stolen Card General Replacement (ARC) | 1 | |||
| Feb-08 | Telephone | Lost & Stolen Card L&S Process/Policy | 7 | |||
| Feb-08 | Telephone | Lost & Stolen Card (None) | 4 | |||
| Feb-08 | Telephone | Lost & Stolen Card | 2,055 | |||
| Feb-08 | Telephone | Machine failure Bus reader | 1 | |||
| Feb-08 | Telephone | Machine failure Gate | 4 | |||
| Feb-08 | Telephone | Machine failure Passenger Operated Machine | 11 | |||
| Feb-08 | Telephone | Machine failure TOM | 12 | |||
| Feb-08 | Telephone | Marketing Campaigns Marketing Promotion £2 Oyster card | 1 | |||
| Feb-08 | Telephone | Marketing Campaigns Oyster Barclaycard | 5 | |||
| Feb-08 | Telephone | Marketing Campaigns Oyster TV Campaign | 1 | |||
| Feb-08 | Telephone | Novacroft error | 2 | |||
| Feb-08 | Telephone | Overlap refund Customer error | 9 | |||
| Feb-08 | Telephone | Overlap refund Pass Agent error | 1 | |||
| Feb-08 | Telephone | Overlap refund Station error | 2 | |||
| Feb-08 | Telephone | Oyster card Deposit refund (None) | 2 | |||
| Feb-08 | Telephone | Pay as you go Ad hoc load not received | 3 | |||
| Feb-08 | Telephone | Pay as you go ATU failed credit card | 329 | |||
| Feb-08 | Telephone | Pay as you go ATU failed pick up | 11 | |||
| Feb-08 | Telephone | Pay as you go ATU information request | 6 | |||
| Feb-08 | Telephone | Pay as you go Balance enquiry | 173 | |||
| Feb-08 | Telephone | Pay as you go Cancelled balance | 23 | |||
| Feb-08 | Telephone | Pay as you go Capping/Best Value | 19 | |||
| Feb-08 | Telephone | Pay as you go Incorrect charge | 487 | |||
| Feb-08 | Telephone | Pay as you go Maximum Fare Enquiry | 10 | |||
| Feb-08 | Telephone | Pay as you go Statement Request | 27 | |||
| Feb-08 | Telephone | Pay as you go Unresolved journey | 504 | |||
| Feb-08 | Telephone | Query from station staff | 8 | |||
| Feb-08 | Telephone | Recharge/1st Purchase/Telesales | 29 | |||
| Feb-08 | Telephone | Refund - chase up | 36 | |||
| Feb-08 | Telephone | Registration | 62 | |||
| Feb-08 | Telephone | Season ticket | 263 | |||
| Feb-08 | Telephone | Staff OHL | 1 | |||
| Feb-08 | Telephone | Surrendered card | 48 | |||
| Feb-08 | Telephone | Ticket chase up | 1 | |||
| Feb-08 | Telephone | Ticket/Product no longer required | 13 | |||
| Feb-08 | Telephone | Trade up/down exchange | 1 | |||
| Feb-08 | Telephone | Unable to buy Magnetic Ticket Website | 1 | |||
| Feb-08 | Telephone | Under 11 Free Travel | 1 | |||
| Feb-08 | Telephone | Website Content | 17 | |||
| Feb-08 | Telephone | Website Payment issues | 12 | |||
| Feb-08 | Telephone | Website Technical Issues | 29 | |||
| Feb-08 | Telephone | (none) | 3 | |||
| Mar-08 | Card withdrawn | 2 | ||||
| Mar-08 | Delayed journey - service suspension | 1 | ||||
| Mar-08 | Double charge on credit/debit card | 1 | ||||
| Mar-08 | Entry/Exit Charge | 107 | ||||
| Mar-08 | Failed Card Oyster | 2 | ||||
| Mar-08 | Failed Card | 10 | ||||
| Mar-08 | Interim Tickets Awaiting replacement Student Oyster card | 3 | ||||
| Mar-08 | Interim Tickets Interim Ticket Policy | 1 | ||||
| Mar-08 | Interim Tickets Season Ticket left at home | 1 | ||||
| Mar-08 | Interim Tickets Unused tickets | 2 | ||||
| Mar-08 | Lost & Stolen Card Oyster Barclaycard | 1 | ||||
| Mar-08 | Lost & Stolen Card | 11 | ||||
| Mar-08 | No ticket issued from ticket machine | 1 | ||||
| Mar-08 | Novacroft error | 2 | ||||
| Mar-08 | Oyster card Deposit refund | 1 | ||||
| Mar-08 | Pay as you go ATU failed pick up | 4 | ||||
| Mar-08 | Pay as you go ATU information request | 3 | ||||
| Mar-08 | Pay as you go Balance enquiry | 6 | ||||
| Mar-08 | Pay as you go Cancelled balance | 2 | ||||
| Mar-08 | Pay as you go Capping/Best Value | 2 | ||||
| Mar-08 | Pay as you go Incorrect charge | 138 | ||||
| Mar-08 | Pay as you go Statement Request | 4 | ||||
| Mar-08 | Pay as you go Unresolved journey | 7 | ||||
| Mar-08 | Recharge/1st Purchase/Telesales | 5 | ||||
| Mar-08 | Refund - chase up | 5 | ||||
| Mar-08 | Registration | 3 | ||||
| Mar-08 | Season ticket | 6 | ||||
| Mar-08 | Surrendered card | 6 | ||||
| Mar-08 | Ticket/Product no longer required | 1 | ||||
| Mar-08 | Website Payment issues | 3 | ||||
| Mar-08 | Website Technical Issues | 1 | ||||
| Mar-08 | Misinformation / Unclear Info LU Staff | 1 | ||||
| Mar-08 | Novacroft error | 4 | ||||
| Mar-08 | Fax | £5 Entry | 1 | |||
| Mar-08 | Fax | Entry/Exit Charge | 4 | |||
| Mar-08 | Fax | Interim Tickets Season Ticket left at home | 2 | |||
| Mar-08 | Fax | Pay as you go ATU information request | 1 | |||
| Mar-08 | Fax | Pay as you go Incorrect charge | 3 | |||
| Mar-08 | Fax | Refund - chase up | 1 | |||
| Mar-08 | Letter | £5 Entry | 2 | |||
| Mar-08 | Letter | Back dated refund Medical | 10 | |||
| Mar-08 | Letter | Back dated refund Non-Medical | 1 | |||
| Mar-08 | Letter | Change of details | 1 | |||
| Mar-08 | Letter | Customer Charter policy | 4 | |||
| Mar-08 | Letter | Entry/Exit Charge | 51 | |||
| Mar-08 | Letter | Failed Card | 93 | |||
| Mar-08 | Letter | Interim Tickets Awaiting replacement Oyster card | 26 | |||
| Mar-08 | Letter | Interim Tickets Awaiting replacement Student Oyster card | 2 | |||
| Mar-08 | Letter | Interim Tickets Failed card | 77 | |||
| Mar-08 | Letter | Interim Tickets Interim Ticket Policy | 71 | |||
| Mar-08 | Letter | Interim Tickets Season Ticket left at home | 524 | |||
| Mar-08 | Letter | Interim Tickets Unused tickets | 63 | |||
| Mar-08 | Letter | Lost & Stolen Card General Refund Complaint (ARC) | 1 | |||
| Mar-08 | Letter | Lost & Stolen Card | 16 | |||
| Mar-08 | Letter | Machine failure Bus reader | 2 | |||
| Mar-08 | Letter | Marketing Campaigns Oyster Barclaycard - Barclaycard Query | 1 | |||
| Mar-08 | Letter | Overlap refund Customer error | 1 | |||
| Mar-08 | Letter | Overlap refund Pass Agent error | 1 | |||
| Mar-08 | Letter | Overlap refund Station error | 3 | |||
| Mar-08 | Letter | Oyster card Deposit refund | 11 | |||
| Mar-08 | Letter | Pay as you go ATU failed pick up | 1 | |||
| Mar-08 | Letter | Pay as you go ATU information request | 2 | |||
| Mar-08 | Letter | Pay as you go Cancelled balance | 1 | |||
| Mar-08 | Letter | Pay as you go Capping/Best Value | 1 | |||
| Mar-08 | Letter | Pay as you go Incorrect charge | 35 | |||
| Mar-08 | Letter | Pay as you go Statement Request | 1 | |||
| Mar-08 | Letter | Pay as you go Unresolved journey | 3 | |||
| Mar-08 | Letter | Recharge/1st Purchase/Telesales | 1 | |||
| Mar-08 | Letter | Refund - chase up | 49 | |||
| Mar-08 | Letter | Registration | 7 | |||
| Mar-08 | Letter | Season ticket | 35 | |||
| Mar-08 | Letter | Staff OHL | 1 | |||
| Mar-08 | Letter | Surrendered card | 6 | |||
| Mar-08 | Letter | Ticket chase up | 8 | |||
| Mar-08 | Letter | Ticket/Product no longer required | 146 | |||
| Mar-08 | Letter | Novacroft error | 38 | |||
| Mar-08 | (None) | Lost & Stolen Card | 1 | |||
| Mar-08 | Personal visit | Entry/Exit Charge | 2 | |||
| Mar-08 | Telephone | £5 Entry | 1 | |||
| Mar-08 | Telephone | Back dated refund Medical | 2 | |||
| Mar-08 | Telephone | Back dated refund Non-Medical | 1 | |||
| Mar-08 | Telephone | Card withdrawn | 16 | |||
| Mar-08 | Telephone | Change of details | 9 | |||
| Mar-08 | Telephone | CSC Staff member calling in | 1 | |||
| Mar-08 | Telephone | Data request (DPA) Customer Request | 2 | |||
| Mar-08 | Telephone | Duplicate authorisation | 1 | |||
| Mar-08 | Telephone | Entry/Exit Charge (None) | 6 | |||
| Mar-08 | Telephone | Entry/Exit Charge | 4,449 | |||
| Mar-08 | Telephone | Failed Card Oyster | 5 | |||
| Mar-08 | Telephone | Failed Card | 770 | |||
| Mar-08 | Telephone | Freedom of Information Request | 48 | |||
| Mar-08 | Telephone | Interim Tickets Season Ticket left at home | 5 | |||
| Mar-08 | Telephone | Lost Monthly ticket Purchased at station | 1 | |||
| Mar-08 | Telephone | Lost & Stolen Card L&S Process/Policy | 13 | |||
| Mar-08 | Telephone | Lost & Stolen Card (None) | 2 | |||
| Mar-08 | Telephone | Lost & Stolen Card | 1,928 | |||
| Mar-08 | Telephone | Machine failure Gate | 1 | |||
| Mar-08 | Telephone | Machine failure Passenger Operated Machine | 11 | |||
| Mar-08 | Telephone | Machine failure TOM | 10 | |||
| Mar-08 | Telephone | Marketing Campaigns Oyster Barclaycard | 5 | |||
| Mar-08 | Telephone | Marketing Campaigns Oyster TV Campaign | 1 | |||
| Mar-08 | Telephone | Overlap refund Customer error | 8 | |||
| Mar-08 | Telephone | Overlap refund Pass Agent error | 2 | |||
| Mar-08 | Telephone | Overlap refund Station error | 3 | |||
| Mar-08 | Telephone | Pass agent | 5 | |||
| Mar-08 | Telephone | Pay as you go Ad hoc load not received | 4 | |||
| Mar-08 | Telephone | Pay as you go ATU Cyber Source | 1 | |||
| Mar-08 | Telephone | Pay as you go ATU failed credit card | 330 | |||
| Mar-08 | Telephone | Pay as you go ATU failed pick up | 6 | |||
| Mar-08 | Telephone | Pay as you go ATU information request | 6 | |||
| Mar-08 | Telephone | Pay as you go Balance enquiry | 134 | |||
| Mar-08 | Telephone | Pay as you go Cancelled balance | 15 | |||
| Mar-08 | Telephone | Pay as you go Capping/Best Value | 30 | |||
| Mar-08 | Telephone | Pay as you go Incorrect charge | 517 | |||
| Mar-08 | Telephone | Pay as you go Maximum Fare Enquiry | 14 | |||
| Mar-08 | Telephone | Pay as you go Statement Request | 24 | |||
| Mar-08 | Telephone | Pay as you go Unresolved journey | 439 | |||
| Mar-08 | Telephone | Query from station staff | 4 | |||
| Mar-08 | Telephone | Recharge/1st Purchase/Telesales | 30 | |||
| Mar-08 | Telephone | Refund - chase up | 31 | |||
| Mar-08 | Telephone | Registration | 88 | |||
| Mar-08 | Telephone | Season ticket | 238 | |||
| Mar-08 | Telephone | Staff OHL | 1 | |||
| Mar-08 | Telephone | Surrendered card Oyster | 1 | |||
| Mar-08 | Telephone | Surrendered card | 62 | |||
| Mar-08 | Telephone | Ticket chase up | 1 | |||
| Mar-08 | Telephone | Ticket office staff performance | 1 | |||
| Mar-08 | Telephone | Ticket/Product no longer required | 4 | |||
| Mar-08 | Telephone | Trade up/down exchange | 2 | |||
| Mar-08 | Telephone | Under 11 Free Travel | 1 | |||
| Mar-08 | Telephone | Website Content | 5 | |||
| Mar-08 | Telephone | Website Payment issues | 11 | |||
| Mar-08 | Telephone | Website Technical Issues | 19 | |||
| Apr-08 | Back dated refund Non-Medical | 1 | ||||
| Apr-08 | Card withdrawn | 9 | ||||
| Apr-08 | Change of details | 5 | ||||
| Apr-08 | Data request (DPA) Customer Request | 1 | ||||
| Apr-08 | Double charge on credit/debit card | 4 | ||||
| Apr-08 | Entry/Exit Charge | 113 | ||||
| Apr-08 | Failed Card | 19 | ||||
| Apr-08 | Interim Tickets Season Ticket left at home | 1 | ||||
| Apr-08 | Interim Tickets Unused tickets | 1 | ||||
| Apr-08 | Lost & Stolen Card | 5 | ||||
| Apr-08 | Machine failure TOM | 1 | ||||
| Apr-08 | Overlap refund Customer error | 1 | ||||
| Apr-08 | Overlap refund Pass Agent error | 1 | ||||
| Apr-08 | Overlap refund Station error | 1 | ||||
| Apr-08 | Oyster card Deposit refund | 2 | ||||
| Apr-08 | Pass agent | 1 | ||||
| Apr-08 | Pay as you go ATU failed pick up | 4 | ||||
| Apr-08 | Pay as you go ATU information request | 5 | ||||
| Apr-08 | Pay as you go Balance enquiry | 4 | ||||
| Apr-08 | Pay as you go Capping/Best Value | 5 | ||||
| Apr-08 | Pay as you go Incorrect charge | 124 | ||||
| Apr-08 | Pay as you go Statement Request | 3 | ||||
| Apr-08 | Pay as you go Unresolved journey | 8 | ||||
| Apr-08 | Recharge/1st Purchase/Telesales | 3 | ||||
| Apr-08 | Refund - chase up | 17 | ||||
| Apr-08 | Registration | 2 | ||||
| Apr-08 | Season ticket | 3 | ||||
| Apr-08 | Staff OHL Staff | 2 | ||||
| Apr-08 | Surrendered card | 6 | ||||
| Apr-08 | Ticket/Product no longer required | 1 | ||||
| Apr-08 | Trade up/down exchange | 1 | ||||
| Apr-08 | Website Technical Issues | 1 | ||||
| Apr-08 | Novacroft error | 1 | ||||
| Apr-08 | Refund - chase up | 1 | ||||
| Apr-08 | Fax | £5 Entry | 3 | |||
| Apr-08 | Fax | Interim Tickets Season Ticket left at home | 2 | |||
| Apr-08 | Fax | Pay as you go ATU failed pick up | 1 | |||
| Apr-08 | Fax | Pay as you go Capping/Best Value | 1 | |||
| Apr-08 | Fax | Pay as you go Incorrect charge | 6 | |||
| Apr-08 | Fax | Pay as you go Unresolved journey | 1 | |||
| Apr-08 | Fax | Recharge/1st Purchase/Telesales | 1 | |||
| Apr-08 | Fax | Refund - chase up | 1 | |||
| Apr-08 | Fax | Surrendered card | 2 | |||
| Apr-08 | Letter | Back dated refund Medical | 6 | |||
| Apr-08 | Letter | Back dated refund Non-Medical | 1 | |||
| Apr-08 | Letter | Card withdrawn | 2 | |||
| Apr-08 | Letter | Change of details | 1 | |||
| Apr-08 | Letter | Customer Charter policy | 6 | |||
| Apr-08 | Letter | Delayed journey - service suspension (None) | 1 | |||
| Apr-08 | Letter | Entry/Exit Charge | 10 | |||
| Apr-08 | Letter | Failed Card | 87 | |||
| Apr-08 | Letter | Inadequate/No ticket issuing facilities (None) | 1 | |||
| Apr-08 | Letter | Interim Tickets Awaiting replacement Oyster card | 15 | |||
| Apr-08 | Letter | Interim Tickets Awaiting replacement Student Oyster card | 7 | |||
| Apr-08 | Letter | Interim Tickets Failed card | 52 | |||
| Apr-08 | Letter | Interim Tickets Interim Ticket Policy | 63 | |||
| Apr-08 | Letter | Interim Tickets Season Ticket left at home | 558 | |||
| Apr-08 | Letter | Interim Tickets Unused tickets | 43 | |||
| Apr-08 | Letter | Lost & Stolen Card L&S Process/Policy | 1 | |||
| Apr-08 | Letter | Lost & Stolen Card | 6 | |||
| Apr-08 | Letter | Machine failure Bus reader | 1 | |||
| Apr-08 | Letter | Overlap refund Customer error | 5 | |||
| Apr-08 | Letter | Overlap refund Pass Agent error | 2 | |||
| Apr-08 | Letter | Oyster card Deposit refund | 21 | |||
| Apr-08 | Letter | Pay as you go ATU failed credit card | 1 | |||
| Apr-08 | Letter | Pay as you go ATU failed pick up | 1 | |||
| Apr-08 | Letter | Pay as you go ATU information request | 2 | |||
| Apr-08 | Letter | Pay as you go Balance enquiry | 4 | |||
| Apr-08 | Letter | Pay as you go Cancelled balance | 2 | |||
| Apr-08 | Letter | Pay as you go Capping/Best Value | 5 | |||
| Apr-08 | Letter | Pay as you go Incorrect charge | 79 | |||
| Apr-08 | Letter | Pay as you go Statement Request | 1 | |||
| Apr-08 | Letter | Refund - chase up | 28 | |||
| Apr-08 | Letter | Registration | 6 | |||
| Apr-08 | Letter | Season ticket | 64 | |||
| Apr-08 | Letter | Surrendered card | 11 | |||
| Apr-08 | Letter | Ticket chase up | 1 | |||
| Apr-08 | Letter | Ticket office staff performance (None) | 1 | |||
| Apr-08 | Letter | Ticket/Product no longer required | 155 | |||
| Apr-08 | Letter | Entry/Exit Charge | 1 | |||
| Apr-08 | Letter | Novacroft error | 43 | |||
| Apr-08 | (None) | Refund - chase up | 1 | |||
| Apr-08 | Personal visit | Ticket/Product no longer required | 1 | |||
| Apr-08 | Telephone | £5 Entry | 1 | |||
| Apr-08 | Telephone | 3rd Party Error - Journey Call | 1 | |||
| Apr-08 | Telephone | Back dated refund Medical | 3 | |||
| Apr-08 | Telephone | Card withdrawn | 35 | |||
| Apr-08 | Telephone | Change of details | 25 | |||
| Apr-08 | Telephone | Customer Charter policy | 3 | |||
| Apr-08 | Telephone | Entry/Exit Charge (None) | 2 | |||
| Apr-08 | Telephone | Entry/Exit Charge | 4,590 | |||
| Apr-08 | Telephone | Failed Card Oyster | 3 | |||
| Apr-08 | Telephone | Failed Card | 923 | |||
| Apr-08 | Telephone | Freedom of Information Request | 40 | |||
| Apr-08 | Telephone | Interim Tickets Awaiting replacement Student Oyster card | 2 | |||
| Apr-08 | Telephone | Interim Tickets Failed card | 1 | |||
| Apr-08 | Telephone | Interim Tickets Season Ticket left at home | 3 | |||
| Apr-08 | Telephone | IVR Comments | 1 | |||
| Apr-08 | Telephone | Lost & Stolen Card L&S Process/Policy | 3 | |||
| Apr-08 | Telephone | Lost & Stolen Card (None) | 2 | |||
| Apr-08 | Telephone | Lost & Stolen Card | 2,163 | |||
| Apr-08 | Telephone | Machine failure Passenger Operated Machine | 9 | |||
| Apr-08 | Telephone | Machine failure TOM | 9 | |||
| Apr-08 | Telephone | Marketing Campaigns Oyster Barclaycard | 11 | |||
| Apr-08 | Telephone | Marketing Campaigns Oyster Barclaycard - Barclaycard Query | 1 | |||
| Apr-08 | Telephone | Marketing Campaigns Oyster TV Campaign | 1 | |||
| Apr-08 | Telephone | (None) | 1 | |||
| Apr-08 | Telephone | Novacroft error | 3 | |||
| Apr-08 | Telephone | Overlap refund Customer error | 3 | |||
| Apr-08 | Telephone | Overlap refund Pass Agent error | 2 | |||
| Apr-08 | Telephone | Overlap refund Station error | 5 | |||
| Apr-08 | Telephone | Oyster card Deposit refund (None) | 1 | |||
| Apr-08 | Telephone | Pass agent | 2 | |||
| Apr-08 | Telephone | Pay as you go Ad hoc load not received | 8 | |||
| Apr-08 | Telephone | Pay as you go ATU failed credit card | 377 | |||
| Apr-08 | Telephone | Pay as you go ATU failed pick up | 6 | |||
| Apr-08 | Telephone | Pay as you go ATU information request | 5 | |||
| Apr-08 | Telephone | Pay as you go Balance enquiry | 139 | |||
| Apr-08 | Telephone | Pay as you go Cancelled balance | 19 | |||
| Apr-08 | Telephone | Pay as you go Capping/Best Value | 14 | |||
| Apr-08 | Telephone | Pay as you go Incorrect charge | 840 | |||
| Apr-08 | Telephone | Pay as you go Statement Request | 22 | |||
| Apr-08 | Telephone | Pay as you go Unresolved journey | 1 | |||
| Apr-08 | Telephone | Query from station staff (None) | 1 | |||
| Apr-08 | Telephone | Query from station staff | 3 | |||
| Apr-08 | Telephone | Recharge/1st Purchase/Telesales | 48 | |||
| Apr-08 | Telephone | Refund - chase up | 31 | |||
| Apr-08 | Telephone | Registration | 90 | |||
| Apr-08 | Telephone | Season ticket | 215 | |||
| Apr-08 | Telephone | Surrendered card | 43 | |||
| Apr-08 | Telephone | Ticket/Product no longer required | 4 | |||
| Apr-08 | Telephone | Trade up/down exchange | 2 | |||
| Apr-08 | Telephone | Website Content | 3 | |||
| Apr-08 | Telephone | Website Payment issues | 12 | |||
| Apr-08 | Telephone | Website Technical Issues | 18 | |||
| May-08 | Back dated refund Non-Medical | 1 | ||||
| May-08 | Card withdrawn | 9 | ||||
| May-08 | Change of details | 1 | ||||
| May-08 | Entry/Exit Charge | 159 | ||||
| May-08 | Failed Card | 12 | ||||
| May-08 | Fares/Ticketing Policy | 1 | ||||
| May-08 | Interim Tickets Season Ticket left at home | 2 | ||||
| May-08 | Lost & Stolen Card L&S Process/Policy | 1 | ||||
| May-08 | Lost & Stolen Card | 11 | ||||
| May-08 | Machine failure Passenger Operated Machine | 1 | ||||
| May-08 | Overlap refund Customer error | 1 | ||||
| May-08 | Overlap refund Pass Agent error | 1 | ||||
| May-08 | Pay as you go Ad hoc load not received | 7 | ||||
| May-08 | Pay as you go ATU failed pick up | 2 | ||||
| May-08 | Pay as you go ATU information request | 1 | ||||
| May-08 | Pay as you go Balance enquiry | 7 | ||||
| May-08 | Pay as you go Capping/Best Value | 4 | ||||
| May-08 | Pay as you go Incorrect charge | 102 | ||||
| May-08 | Pay as you go Unresolved journey | 3 | ||||
| May-08 | Query from station staff | 1 | ||||
| May-08 | Recharge/1st Purchase/Telesales | 4 | ||||
| May-08 | Refund - chase up (None) | 1 | ||||
| May-08 | Refund - chase up | 14 | ||||
| May-08 | Registration | 7 | ||||
| May-08 | Season ticket | 2 | ||||
| May-08 | Staff OHL | 1 | ||||
| May-08 | Surrendered card | 2 | ||||
| May-08 | Ticket/Product no longer required | 2 | ||||
| May-08 | Trade up/down exchange | 1 | ||||
| May-08 | Website Technical Issues | 1 | ||||
| May-08 | Fax | Back dated refund Medical | 1 | |||
| May-08 | Fax | Failed Card | 1 | |||
| May-08 | Fax | Interim Tickets Season Ticket left at home | 1 | |||
| May-08 | Fax | Lost & Stolen Card L&S Process/Policy | 2 | |||
| May-08 | Fax | Lost & Stolen Card | 2 | |||
| May-08 | Fax | Overlap refund Station error | 2 | |||
| May-08 | Fax | Pay as you go Balance enquiry | 1 | |||
| May-08 | Fax | Pay as you go Incorrect charge | 3 | |||
| May-08 | Fax | Pay as you go Unresolved journey | 3 | |||
| May-08 | Fax | Refund - chase up | 1 | |||
| May-08 | Letter | £5 Entry | 1 | |||
| May-08 | Letter | Back dated refund Medical | 12 | |||
| May-08 | Letter | Card withdrawn | 2 | |||
| May-08 | Letter | Customer Charter policy | 3 | |||
| May-08 | Letter | Entry/Exit Charge | 37 | |||
| May-08 | Letter | Failed Card | 61 | |||
| May-08 | Letter | Interim Tickets Awaiting replacement Oyster card | 18 | |||
| May-08 | Letter | Interim Tickets Awaiting replacement Student Oyster card | 1 | |||
| May-08 | Letter | Interim Tickets Failed card | 60 | |||
| May-08 | Letter | Interim Tickets Interim Ticket Policy | 82 | |||
| May-08 | Letter | Interim Tickets Season Ticket left at home | 504 | |||
| May-08 | Letter | Interim Tickets Unused tickets | 30 | |||
| May-08 | Letter | Lost & Stolen Card | 14 | |||
| May-08 | Letter | Machine failure Passenger Operated Machine | 1 | |||
| May-08 | Letter | No ticket issued from ticket machine | 1 | |||
| May-08 | Letter | Overlap refund Customer error | 2 | |||
| May-08 | Letter | Oyster card Deposit refund | 9 | |||
| May-08 | Letter | Pay as you go Ad hoc load not received | 1 | |||
| May-08 | Letter | Pay as you go ATU information request | 2 | |||
| May-08 | Letter | Pay as you go Balance enquiry | 7 | |||
| May-08 | Letter | Pay as you go Capping/Best Value | 4 | |||
| May-08 | Letter | Pay as you go Incorrect charge | 54 | |||
| May-08 | Letter | Pay as you go Unresolved journey | 5 | |||
| May-08 | Letter | Recharge/1st Purchase/Telesales | 1 | |||
| May-08 | Letter | Refund - chase up | 42 | |||
| May-08 | Letter | Registration | 9 | |||
| May-08 | Letter | Season ticket | 48 | |||
| May-08 | Letter | Staff OHL Staff | 1 | |||
| May-08 | Letter | Surrendered card | 5 | |||
| May-08 | Letter | Ticket chase up | 10 | |||
| May-08 | Letter | Ticket office staff performance (None) | 1 | |||
| May-08 | Letter | Ticket/Product no longer required | 146 | |||
| May-08 | Letter | Under 11 Free Travel | 1 | |||
| May-08 | Letter | Vending machines | 1 | |||
| May-08 | Letter | Website Technical Issues | 1 | |||
| May-08 | Letter | Misinformation / Unclear Info LU Staff | 2 | |||
| May-08 | Letter | Novacroft error | 44 | |||
| May-08 | Letter | Season ticket | 2 | |||
| May-08 | Telephone | £2.50 Entry | 1 | |||
| May-08 | Telephone | £5 Entry (None) | 1 | |||
| May-08 | Telephone | 3rd Party Error - Journey Call | 1 | |||
| May-08 | Telephone | Back dated refund Medical | 2 | |||
| May-08 | Telephone | Card withdrawn | 17 | |||
| May-08 | Telephone | Change of details | 20 | |||
| May-08 | Telephone | Data request (DPA) Customer Request | 1 | |||
| May-08 | Telephone | Double charge on credit/debit card (None) | 1 | |||
| May-08 | Telephone | Double charge on credit/debit card | 1 | |||
| May-08 | Telephone | Entry/Exit Charge (None) | 6 | |||
| May-08 | Telephone | Entry/Exit Charge | 4,736 | |||
| May-08 | Telephone | Failed Card (None) | 1 | |||
| May-08 | Telephone | Failed Card Oyster | 1 | |||
| May-08 | Telephone | Failed Card Oyster Barclaycard | 1 | |||
| May-08 | Telephone | Failed Card | 910 | |||
| May-08 | Telephone | Freedom of Information Request | 48 | |||
| May-08 | Telephone | Interim Tickets Failed card | 1 | |||
| May-08 | Telephone | Interim Tickets Season Ticket left at home | 1 | |||
| May-08 | Telephone | Lost Monthly ticket Purchased at station | 1 | |||
| May-08 | Telephone | Lost & Stolen Card L&S Process/Policy | 11 | |||
| May-08 | Telephone | Lost & Stolen Card (None) | 1 | |||
| May-08 | Telephone | Lost & Stolen Card | 2,094 | |||
| May-08 | Telephone | Machine failure Passenger Operated Machine | 9 | |||
| May-08 | Telephone | Machine failure TOM | 10 | |||
| May-08 | Telephone | Marketing Campaigns Oyster Barclaycard | 9 | |||
| May-08 | Telephone | Marketing Campaigns Oyster Barclaycard - Barclaycard Query | 1 | |||
| May-08 | Telephone | Novacroft error | 2 | |||
| May-08 | Telephone | Overlap refund Customer error | 11 | |||
| May-08 | Telephone | Overlap refund Pass Agent error | 1 | |||
| May-08 | Telephone | Overlap refund Station error | 2 | |||
| May-08 | Telephone | Pass agent | 1 | |||
| May-08 | Telephone | Pay as you go Ad hoc load not received | 4 | |||
| May-08 | Telephone | Pay as you go ATU Cyber Source | 1 | |||
| May-08 | Telephone | Pay as you go ATU failed credit card | 405 | |||
| May-08 | Telephone | Pay as you go ATU failed pick up | 5 | |||
| May-08 | Telephone | Pay as you go ATU information request | 4 | |||
| May-08 | Telephone | Pay as you go Balance enquiry | 142 | |||
| May-08 | Telephone | Pay as you go Cancelled balance | 12 | |||
| May-08 | Telephone | Pay as you go Capping/Best Value | 10 | |||
| May-08 | Telephone | Pay as you go Incorrect charge | 771 | |||
| May-08 | Telephone | Pay as you go Statement Request | 20 | |||
| May-08 | Telephone | Pay as you go Unresolved journey | 2 | |||
| May-08 | Telephone | Query from station staff | 5 | |||
| May-08 | Telephone | Recharge/1st Purchase/Telesales | 51 | |||
| May-08 | Telephone | Refund - chase up (None) | 1 | |||
| May-08 | Telephone | Refund - chase up | 49 | |||
| May-08 | Telephone | Registration | 68 | |||
| May-08 | Telephone | Season ticket | 180 | |||
| May-08 | Telephone | Staff OHL | 1 | |||
| May-08 | Telephone | Surrendered card | 30 | |||
| May-08 | Telephone | Ticket chase up | 1 | |||
| May-08 | Telephone | Website Bus Purchases Online | 1 | |||
| May-08 | Telephone | Website Content | 4 | |||
| May-08 | Telephone | Website Payment issues | 3 | |||
| May-08 | Telephone | Website Technical Issues | 15 | |||
| June-08 | £5 Entry | 2 | ||||
| June-08 | 3rd Party Error - Journey Call | 1 | ||||
| June-08 | Availablity on national rail | 1 | ||||
| June-08 | Back dated refund Non-Medical | 1 | ||||
| June-08 | Card withdrawn | 2 | ||||
| June-08 | Change of details | 1 | ||||
| June-08 | Customer Charter policy | 1 | ||||
| June-08 | Data request (DPA) Customer Request | 1 | ||||
| June-08 | Entry/Exit Charge (None) | 1 | ||||
| June-08 | Entry/Exit Charge | 122 | ||||
| June-08 | Failed Card Oyster | 2 | ||||
| June-08 | Failed Card | 14 | ||||
| June-08 | Interim Tickets Interim Ticket Policy | 1 | ||||
| June-08 | Interim Tickets Season Ticket left at home | 1 | ||||
| June-08 | Lost & Stolen Card | 8 | ||||
| June-08 | Machine failure Bus reader | 1 | ||||
| June-08 | Machine failure Gate | 1 | ||||
| June-08 | No ticket issued from ticket machine | 1 | ||||
| June-08 | Overlap refund Customer error | 4 | ||||
| June-08 | Pass agent | 1 | ||||
| June-08 | Pay as you go Ad hoc load not received | 16 | ||||
| June-08 | Pay as you go ATU failed credit card | 3 | ||||
| June-08 | Pay as you go ATU failed pick up | 5 | ||||
| June-08 | Pay as you go ATU information request | 4 | ||||
| June-08 | Pay as you go Balance enquiry | 7 | ||||
| June-08 | Pay as you go Capping/Best Value | 9 | ||||
| June-08 | Pay as you go Incorrect charge | 145 | ||||
| June-08 | Recharge/1st Purchase/Telesales | 9 | ||||
| June-08 | Refund - chase up (None) | 1 | ||||
| June-08 | Refund - chase up | 23 | ||||
| June-08 | Registration | 8 | ||||
| June-08 | Season ticket | 5 | ||||
| June-08 | Surrendered card | 4 | ||||
| June-08 | Ticket/Product no longer required | 1 | ||||
| June-08 | Website Content | 1 | ||||
| June-08 | Website Technical Issues | 3 | ||||
| June-08 | Email (Ask Tube) | Refund - chase up | 1 | |||
| June-08 | Email (Ask Tube) | Season ticket | 1 | |||
| June-08 | Fax | £5 Entry | 1 | |||
| June-08 | Fax | Customer Charter policy | 1 | |||
| June-08 | Fax | Entry/Exit Charge | 5 | |||
| June-08 | Fax | Interim Tickets Season Ticket left at home | 1 | |||
| June-08 | Fax | No ticket issued from ticket machine | 1 | |||
| June-08 | Fax | Pay as you go ATU failed pick up | 1 | |||
| June-08 | Fax | Pay as you go Incorrect charge | 8 | |||
| June-08 | Fax | Pay as you go Unresolved journey | 1 | |||
| June-08 | Fax | Refund - chase up | 5 | |||
| June-08 | Fax | Website Technical Issues | 2 | |||
| June-08 | Letter | £5 Entry | 1 | |||
| June-08 | Letter | Back dated refund Medical | 7 | |||
| June-08 | Letter | Back dated refund Non-Medical | 1 | |||
| June-08 | Letter | Card withdrawn | 2 | |||
| June-08 | Letter | Change of details | 1 | |||
| June-08 | Letter | Customer Charter policy | 1 | |||
| June-08 | Letter | Data request (DPA) Customer Request | 2 | |||
| June-08 | Letter | Double charge on credit/debit card | 2 | |||
| June-08 | Letter | Duplicate authorisation | 2 | |||
| June-08 | Letter | Entry/Exit Charge (None) | 1 | |||
| June-08 | Letter | Entry/Exit Charge | 28 | |||
| June-08 | Letter | Failed Card Oyster | 1 | |||
| June-08 | Letter | Failed Card | 82 | |||
| June-08 | Letter | Interim Tickets Awaiting replacement Oyster card | 12 | |||
| June-08 | Letter | Interim Tickets Awaiting replacement Student Oyster card | 3 | |||
| June-08 | Letter | Interim Tickets Failed card | 89 | |||
| June-08 | Letter | Interim Tickets Interim Ticket Policy | 72 | |||
| June-08 | Letter | Interim Tickets Season Ticket left at home | 417 | |||
| June-08 | Letter | Interim Tickets Unused tickets | 31 | |||
| June-08 | Letter | Lost & Stolen Card General Replacement (ARC) | 1 | |||
| June-08 | Letter | Lost & Stolen Card | 9 | |||
| June-08 | Letter | Machine failure Bus reader | 1 | |||
| June-08 | Letter | Machine failure TOM | 1 | |||
| June-08 | Letter | Marketing Campaigns Oyster Barclaycard | 1 | |||
| June-08 | Letter | Marketing Campaigns Oyster Barclaycard - Barclaycard Query | 2 | |||
| June-08 | Letter | No ticket issued from ticket machine | 3 | |||
| June-08 | Letter | Overlap refund Customer error | 4 | |||
| June-08 | Letter | Overlap refund Pass Agent error | 1 | |||
| June-08 | Letter | Overlap refund Station error | 5 | |||
| June-08 | Letter | Oyster card Deposit refund | 8 | |||
| June-08 | Letter | Pass agent | 2 | |||
| June-08 | Letter | Pay as you go Ad hoc load not received | 1 | |||
| June-08 | Letter | Pay as you go ATU information request | 2 | |||
| June-08 | Letter | Pay as you go Balance enquiry | 2 | |||
| June-08 | Letter | Pay as you go Capping/Best Value | 3 | |||
| June-08 | Letter | Pay as you go Incorrect charge | 63 | |||
| June-08 | Letter | Pay as you go Unresolved journey | 3 | |||
| June-08 | Letter | Recharge/1st Purchase/Telesales | 5 | |||
| June-08 | Letter | Refund - chase up | 46 | |||
| June-08 | Letter | Registration | 5 | |||
| June-08 | Letter | Season ticket | 32 | |||
| June-08 | Letter | Staff OHL | 1 | |||
| June-08 | Letter | Staff OHL Staff | 1 | |||
| June-08 | Letter | Surrendered card | 12 | |||
| June-08 | Letter | Ticket/Product no longer required (None) | 1 | |||
| June-08 | Letter | Ticket/Product no longer required | 164 | |||
| June-08 | Letter | Trade up/down exchange | 2 | |||
| June-08 | Letter | 7 Day | 1 | |||
| June-08 | Letter | Novacroft error | 54 | |||
| June-08 | Letter | Season ticket | 2 | |||
| June-08 | (None) | Refund - chase up | 24 | |||
| June-08 | Personal visit | Failed Card | 1 | |||
| June-08 | Personal visit | Registration | 1 | |||
| June-08 | Telephone | £5 Entry | 1 | |||
| June-08 | Telephone | 3rd Party Error - Journey Call | 3 | |||
| June-08 | Telephone | Back dated refund Medical | 1 | |||
| June-08 | Telephone | Card withdrawn | 46 | |||
| June-08 | Telephone | Change of details | 12 | |||
| June-08 | Telephone | Customer Abandoned | 1 | |||
| June-08 | Telephone | Customer Charter policy | 1 | |||
| June-08 | Telephone | Entry/Exit Charge (None) | 2 | |||
| June-08 | Telephone | Entry/Exit Charge | 4,704 | |||
| June-08 | Telephone | Failed Card (None) | 1 | |||
| June-08 | Telephone | Failed Card | 1,346 | |||
| June-08 | Telephone | Freedom of Information Request | 48 | |||
| June-08 | Telephone | Interim Tickets Awaiting replacement Student Oyster card | 7 | |||
| June-08 | Telephone | Interim Tickets Season Ticket left at home | 1 | |||
| June-08 | Telephone | Lost & Stolen Card General Refund Complaint (ARC) | 1 | |||
| June-08 | Telephone | Lost & Stolen Card | 2,043 | |||
| June-08 | Telephone | Machine failure Passenger Operated Machine | 14 | |||
| June-08 | Telephone | Machine failure TOM | 6 | |||
| June-08 | Telephone | Marketing Campaigns Oyster Barclaycard | 4 | |||
| June-08 | Telephone | No ticket issued from ticket machine | 1 | |||
| June-08 | Telephone | Overlap refund Customer error | 5 | |||
| June-08 | Telephone | Overlap refund Pass Agent error | 1 | |||
| June-08 | Telephone | Overlap refund Station error | 1 | |||
| June-08 | Telephone | Oyster card Deposit refund | 3 | |||
| June-08 | Telephone | Pass agent | 2 | |||
| June-08 | Telephone | Pay as you go Ad hoc load not received | 7 | |||
| June-08 | Telephone | Pay as you go ATU Cyber Source | 2 | |||
| June-08 | Telephone | Pay as you go ATU failed credit card | 426 | |||
| June-08 | Telephone | Pay as you go ATU failed pick up | 7 | |||
| June-08 | Telephone | Pay as you go Balance enquiry | 103 | |||
| June-08 | Telephone | Pay as you go Cancelled balance | 12 | |||
| June-08 | Telephone | Pay as you go Capping/Best Value | 11 | |||
| June-08 | Telephone | Pay as you go Incorrect charge | 969 | |||
| June-08 | Telephone | Pay as you go Statement Request | 24 | |||
| June-08 | Telephone | Pay as you go Unresolved journey | 2 | |||
| June-08 | Telephone | Penalty Fares policy | 1 | |||
| June-08 | Telephone | Query from station staff | 2 | |||
| June-08 | Telephone | Recharge/1st Purchase/Telesales | 18 | |||
| June-08 | Telephone | Refund - chase up | 44 | |||
| June-08 | Telephone | Registration | 72 | |||
| June-08 | Telephone | Season ticket | 195 | |||
| June-08 | Telephone | Staff LU Staff | 1 | |||
| June-08 | Telephone | Surrendered card | 64 | |||
| June-08 | Telephone | Ticket chase up | 1 | |||
| June-08 | Telephone | Ticket enquiry | 1 | |||
| June-08 | Telephone | Ticket/Product no longer required | 2 | |||
| June-08 | Telephone | Trade up/down exchange | 1 | |||
| June-08 | Telephone | Website Content | 4 | |||
| June-08 | Telephone | Website Payment issues | 10 | |||
| June-08 | Telephone | Website Technical Issues | 17 | |||
| July-08 | Card withdrawn | 16 | ||||
| July-08 | Change of details | 1 | ||||
| July-08 | Customer Charter policy | 4 | ||||
| July-08 | Entry/Exit Charge | 186 | ||||
| July-08 | Failed Card | 17 | ||||
| July-08 | Interim Tickets Interim Ticket Policy | 1 | ||||
| July-08 | Lost & Stolen Card | 15 | ||||
| July-08 | Machine failure Gate | 1 | ||||
| July-08 | Marketing Campaigns Oyster Barclaycard - Barclaycard Query | 1 | ||||
| July-08 | Misinformation / Unclear Info OHL Staff | 1 | ||||
| July-08 | Overlap refund Customer error | 4 | ||||
| July-08 | Pass agent | 1 | ||||
| July-08 | Pay as you go Ad hoc load not received | 30 | ||||
| July-08 | Pay as you go ATU failed pick up | 3 | ||||
| July-08 | Pay as you go ATU information request | 3 | ||||
| July-08 | Pay as you go Balance enquiry | 9 | ||||
| July-08 | Pay as you go Capping/Best Value | 9 | ||||
| July-08 | Pay as you go Incorrect charge | 87 | ||||
| July-08 | Pay as you go Statement Request | 1 | ||||
| July-08 | Pay as you go Unresolved journey | 3 | ||||
| July-08 | Penalty Fares policy | 2 | ||||
| July-08 | Recharge/1st Purchase/Telesales | 2 | ||||
| July-08 | Refund - chase up | 51 | ||||
| July-08 | Registration | 9 | ||||
| July-08 | Season ticket | 5 | ||||
| July-08 | Surrendered card | 4 | ||||
| July-08 | Ticket chase up | 1 | ||||
| July-08 | Ticket/Product no longer required | 2 | ||||
| July-08 | Unhappy with refund received | 1 | ||||
| July-08 | Website Technical Issues | 4 | ||||
| July-08 | Email (Ask Tube) | Entry/Exit Charge | 10 | |||
| July-08 | Email (Ask Tube) | Lost & Stolen Card | 1 | |||
| July-08 | Email (Ask Tube) | Refund - chase up | 4 | |||
| July-08 | Email (Ask Tube) | Season ticket | 1 | |||
| July-08 | Pay as you go Incorrect charge | 1 | ||||
| July-08 | Ticket enquiry | 1 | ||||
| July-08 | Fax | £5 Entry | 1 | |||
| July-08 | Fax | Back dated refund Medical | 1 | |||
| July-08 | Fax | Entry/Exit Charge | 5 | |||
| July-08 | Fax | Failed Card | 2 | |||
| July-08 | Fax | Interim Tickets Season Ticket left at home | 2 | |||
| July-08 | Fax | Interim Tickets Unused tickets | 1 | |||
| July-08 | Fax | Lost & Stolen Card | 2 | |||
| July-08 | Fax | No ticket issued from ticket machine | 2 | |||
| July-08 | Fax | Pass agent | 1 | |||
| July-08 | Fax | Pay as you go Incorrect charge | 3 | |||
| July-08 | Fax | Refund - chase up | 4 | |||
| July-08 | Fax | Registration | 1 | |||
| July-08 | Fax | Season ticket | 3 | |||
| July-08 | Fax | Website Technical Issues | 2 | |||
| July-08 | Letter | £5 Entry | 1 | |||
| July-08 | Letter | Availablity on national rail | 1 | |||
| July-08 | Letter | Back dated refund Medical | 9 | |||
| July-08 | Letter | Card withdrawn | 3 | |||
| July-08 | Letter | Customer Charter policy | 14 | |||
| July-08 | Letter | Double charge on credit/debit card | 3 | |||
| July-08 | Letter | Duplicate authorisation | 1 | |||
| July-08 | Letter | Entry/Exit Charge (None) | 2 | |||
| July-08 | Letter | Entry/Exit Charge | 27 | |||
| July-08 | Letter | Failed Card (None) | 2 | |||
| July-08 | Letter | Failed Card | 164 | |||
| July-08 | Letter | Interim Tickets Awaiting replacement Oyster card | 15 | |||
| July-08 | Letter | Interim Tickets Awaiting replacement Student Oyster card | 11 | |||
| July-08 | Letter | Interim Tickets Failed card | 221 | |||
| July-08 | Letter | Interim Tickets Interim Ticket Policy | 92 | |||
| July-08 | Letter | Interim Tickets Season Ticket left at home | 416 | |||
| July-08 | Letter | Interim Tickets Unused tickets | 21 | |||
| July-08 | Letter | Lost & Stolen Card L&S Process/Policy | 1 | |||
| July-08 | Letter | Lost & Stolen Card (None) | 2 | |||
| July-08 | Letter | Lost & Stolen Card | 12 | |||
| July-08 | Letter | Machine failure Passenger Operated Machine | 1 | |||
| July-08 | Letter | Novacroft error | 1 | |||
| July-08 | Letter | Overlap refund Customer error | 6 | |||
| July-08 | Letter | Overlap refund Station error | 2 | |||
| July-08 | Letter | Oyster card Deposit refund | 39 | |||
| July-08 | Letter | Pay as you go Ad hoc load not received | 2 | |||
| July-08 | Letter | Pay as you go ATU failed credit card | 1 | |||
| July-08 | Letter | Pay as you go ATU failed pick up | 1 | |||
| July-08 | Letter | Pay as you go Balance enquiry | 3 | |||
| July-08 | Letter | Pay as you go Cancelled balance | 12 | |||
| July-08 | Letter | Pay as you go Capping/Best Value | 2 | |||
| July-08 | Letter | Pay as you go Incorrect charge | 63 | |||
| July-08 | Letter | Pay as you go Unresolved journey | 6 | |||
| July-08 | Letter | Recharge/1st Purchase/Telesales | 7 | |||
| July-08 | Letter | Refund - chase up | 61 | |||
| July-08 | Letter | Registration | 9 | |||
| July-08 | Letter | Season ticket | 63 | |||
| July-08 | Letter | Surrendered card | 12 | |||
| July-08 | Letter | Ticket chase up | 1 | |||
| July-08 | Letter | Ticket enquiry | 2 | |||
| July-08 | Letter | Ticket/Product no longer required | 203 | |||
| July-08 | Letter | Trade up/down exchange | 2 | |||
| July-08 | Letter | £5 Entry | 1 | |||
| July-08 | Letter | Entry/Exit Charge | 1 | |||
| July-08 | Letter | Failed Card Oyster | 1 | |||
| July-08 | Letter | Novacroft error (None) | 1 | |||
| July-08 | Letter | Novacroft error | 38 | |||
| July-08 | Letter | Pay as you go Balance enquiry | 1 | |||
| July-08 | Letter | Pay as you go Incorrect charge | 1 | |||
| July-08 | Letter | Season ticket | 3 | |||
| July-08 | (None) | Pay as you go Incorrect charge | 1 | |||
| July-08 | (None) | Refund - chase up | 1 | |||
| July-08 | OPUS Website | Pay as you go ATU failed credit card | 36 | |||
| July-08 | Personal visit | Entry/Exit Charge | 1 | |||
| July-08 | Personal visit | Failed Card | 1 | |||
| July-08 | Personal visit | Interim Tickets Unused tickets | 1 | |||
| July-08 | Personal visit | Surrendered card | 1 | |||
| July-08 | Refund of Fares Form | Entry/Exit Charge | 1 | |||
| July-08 | Telephone | £5 Entry | 3 | |||
| July-08 | Telephone | 3rd Party Error - Journey Call | 7 | |||
| July-08 | Telephone | 7 Day | 1 | |||
| July-08 | Telephone | Back dated refund Medical | 2 | |||
| July-08 | Telephone | Card withdrawn | 149 | |||
| July-08 | Telephone | Change of details | 15 | |||
| July-08 | Telephone | Customer Abandoned | 1 | |||
| July-08 | Telephone | Duplicate authorisation | 1 | |||
| July-08 | Telephone | Entry/Exit Charge (None) | 11 | |||
| July-08 | Telephone | Entry/Exit Charge | 5,017 | |||
| July-08 | Telephone | Failed Card (None) | 2 | |||
| July-08 | Telephone | Failed Card Oyster | 2 | |||
| July-08 | Telephone | Failed Card | 3,353 | |||
| July-08 | Telephone | Freedom of Information Request | 87 | |||
| July-08 | Telephone | Interim Tickets Season Ticket left at home | 3 | |||
| July-08 | Telephone | Lost & Stolen Card General Replacement (ARC) | 3 | |||
| July-08 | Telephone | Lost & Stolen Card L&S Process/Policy | 1 | |||
| July-08 | Telephone | Lost & Stolen Card (None) | 1 | |||
| July-08 | Telephone | Lost & Stolen Card | 1,759 | |||
| July-08 | Telephone | Machine failure Gate | 12 | |||
| July-08 | Telephone | Machine failure Passenger Operated Machine | 18 | |||
| July-08 | Telephone | Machine failure TOM | 5 | |||
| July-08 | Telephone | Marketing Campaigns Marketing Promotion £2 Oyster card | 1 | |||
| July-08 | Telephone | Marketing Campaigns Oyster Barclaycard | 10 | |||
| July-08 | Telephone | Novacroft error | 5 | |||
| July-08 | Telephone | Overlap refund Customer error | 6 | |||
| July-08 | Telephone | Overlap refund Pass Agent error | 2 | |||
| July-08 | Telephone | Overlap refund Station error | 5 | |||
| July-08 | Telephone | Oyster card Deposit refund | 1 | |||
| July-08 | Telephone | Pass agent | 4 | |||
| July-08 | Telephone | Pay as you go Ad hoc load not received | 18 | |||
| July-08 | Telephone | Pay as you go ATU Cyber Source | 2 | |||
| July-08 | Telephone | Pay as you go ATU failed credit card | 454 | |||
| July-08 | Telephone | Pay as you go ATU failed pick up | 10 | |||
| July-08 | Telephone | Pay as you go ATU information request | 4 | |||
| July-08 | Telephone | Pay as you go Balance enquiry | 110 | |||
| July-08 | Telephone | Pay as you go Cancelled balance | 13 | |||
| July-08 | Telephone | Pay as you go Capping/Best Value | 10 | |||
| July-08 | Telephone | Pay as you go Incorrect charge | 853 | |||
| July-08 | Telephone | Pay as you go Statement Request | 12 | |||
| July-08 | Telephone | Pay as you go Unresolved journey | 4 | |||
| July-08 | Telephone | Query from station staff | 5 | |||
| July-08 | Telephone | Recharge/1st Purchase/Telesales | 25 | |||
| July-08 | Telephone | Refund - chase up | 38 | |||
| July-08 | Telephone | Registration | 83 | |||
| July-08 | Telephone | Season ticket | 215 | |||
| July-08 | Telephone | Surrendered card (None) | 1 | |||
| July-08 | Telephone | Surrendered card | 73 | |||
| July-08 | Telephone | Ticket chase up | 16 | |||
| July-08 | Telephone | Ticket enquiry | 16 | |||
| July-08 | Telephone | Ticket/Product no longer required | 6 | |||
| July-08 | Telephone | Trade up/down exchange | 3 | |||
| July-08 | Telephone | Website Content | 3 | |||
| July-08 | Telephone | Website Payment issues | 3 | |||
| July-08 | Telephone | Website Technical Issues | 12 | |||
| Aug-08 | Automated Refunds Failed - Customer Unaware of Refund | 1 | ||||
| Aug-08 | Card withdrawn | 13 | ||||
| Aug-08 | Customer Charter policy | 4 | ||||
| Aug-08 | Data request (DPA) Customer Request | 2 | ||||
| Aug-08 | Double charge on credit/debit card | 1 | ||||
| Aug-08 | Entry/Exit Charge | 177 | ||||
| Aug-08 | Failed Card | 13 | ||||
| Aug-08 | Interim Tickets Failed card | 1 | ||||
| Aug-08 | Interim Tickets Season Ticket left at home | 1 | ||||
| Aug-08 | Lost & Stolen Card | 16 | ||||
| Aug-08 | Machine failure Gate | 1 | ||||
| Aug-08 | Misinformation / Unclear Info OHL Staff | 1 | ||||
| Aug-08 | Overlap refund Customer error | 5 | ||||
| Aug-08 | Pay as you go Ad hoc load not received | 25 | ||||
| Aug-08 | Pay as you go ATU failed credit card | 2 | ||||
| Aug-08 | Pay as you go ATU failed pick up | 4 | ||||
| Aug-08 | Pay as you go ATU information request | 1 | ||||
| Aug-08 | Pay as you go Balance enquiry | 6 | ||||
| Aug-08 | Pay as you go Cancelled balance | 1 | ||||
| Aug-08 | Pay as you go Capping/Best Value | 2 | ||||
| Aug-08 | Pay as you go Incorrect charge | 53 | ||||
| Aug-08 | Pay as you go Statement Request | 1 | ||||
| Aug-08 | Pay as you go Unresolved journey | 2 | ||||
| Aug-08 | Recharge/1st Purchase/Telesales | 1 | ||||
| Aug-08 | Refund - chase up | 19 | ||||
| Aug-08 | Registration | 6 | ||||
| Aug-08 | Season ticket | 6 | ||||
| Aug-08 | Staff OHL Staff | 1 | ||||
| Aug-08 | Surrendered card | 4 | ||||
| Aug-08 | Ticket/Product no longer required | 1 | ||||
| Aug-08 | Trade up/down exchange | 1 | ||||
| Aug-08 | Website Payment issues | 2 | ||||
| Aug-08 | Email (Ask Tube) | Entry/Exit Charge | 26 | |||
| Aug-08 | Email (Ask Tube) | Pay as you go Cancelled balance | 2 | |||
| Aug-08 | Email (Ask Tube) | Pay as you go Incorrect charge | 2 | |||
| Aug-08 | Email (Ask Tube) | Refund - chase up | 1 | |||
| Aug-08 | Fax | Card withdrawn | 1 | |||
| Aug-08 | Fax | Entry/Exit Charge | 1 | |||
| Aug-08 | Fax | Failed Card | 1 | |||
| Aug-08 | Fax | Interim Tickets Awaiting replacement Oyster card | 1 | |||
| Aug-08 | Fax | Interim Tickets Interim Ticket Policy | 2 | |||
| Aug-08 | Fax | Interim Tickets Season Ticket left at home | 1 | |||
| Aug-08 | Fax | Overlap refund Pass Agent error | 1 | |||
| Aug-08 | Fax | Pay as you go Cancelled balance | 1 | |||
| Aug-08 | Fax | Pay as you go Incorrect charge | 7 | |||
| Aug-08 | Fax | Pay as you go Unresolved journey | 2 | |||
| Aug-08 | Fax | Trade up/down exchange | 1 | |||
| Aug-08 | Feedback form | Failed Card | 1 | |||
| Aug-08 | Letter | Back dated refund Medical | 10 | |||
| Aug-08 | Letter | Back dated refund Non-Medical | 4 | |||
| Aug-08 | Letter | Card withdrawn | 6 | |||
| Aug-08 | Letter | Change of details | 2 | |||
| Aug-08 | Letter | Customer Charter policy | 17 | |||
| Aug-08 | Letter | Entry/Exit Charge | 9 | |||
| Aug-08 | Letter | Failed Card (None) | 1 | |||
| Aug-08 | Letter | Failed Card Oyster | 1 | |||
| Aug-08 | Letter | Failed Card | 147 | |||
| Aug-08 | Letter | How to claim | 1 | |||
| Aug-08 | Letter | Interim Tickets Awaiting replacement Oyster card | 17 | |||
| Aug-08 | Letter | Interim Tickets Awaiting replacement Student Oyster card | 39 | |||
| Aug-08 | Letter | Interim Tickets Failed card | 215 | |||
| Aug-08 | Letter | Interim Tickets Interim Ticket Policy | 13 | |||
| Aug-08 | Letter | Interim Tickets Season Ticket left at home | 328 | |||
| Aug-08 | Letter | Interim Tickets Unused tickets | 68 | |||
| Aug-08 | Letter | Lost Monthly ticket Purchased at station | 1 | |||
| Aug-08 | Letter | Lost & Stolen Card | 5 | |||
| Aug-08 | Letter | Machine failure Gate | 1 | |||
| Aug-08 | Letter | Misinformation / Unclear Info LU Staff | 3 | |||
| Aug-08 | Letter | Overlap refund Customer error | 1 | |||
| Aug-08 | Letter | Overlap refund Pass Agent error | 1 | |||
| Aug-08 | Letter | Overlap refund Station error | 3 | |||
| Aug-08 | Letter | Oyster card Deposit refund | 36 | |||
| Aug-08 | Letter | Pass agent | 1 | |||
| Aug-08 | Letter | Pay as you go Ad hoc load not received | 3 | |||
| Aug-08 | Letter | Pay as you go ATU failed credit card | 1 | |||
| Aug-08 | Letter | Pay as you go Balance enquiry | 7 | |||
| Aug-08 | Letter | Pay as you go Cancelled balance | 24 | |||
| Aug-08 | Letter | Pay as you go Incorrect charge | 33 | |||
| Aug-08 | Letter | Pay as you go Statement Request | 1 | |||
| Aug-08 | Letter | Pay as you go Unresolved journey | 9 | |||
| Aug-08 | Letter | Recharge/1st Purchase/Telesales | 8 | |||
| Aug-08 | Letter | Refund - chase up | 48 | |||
| Aug-08 | Letter | Registration | 6 | |||
| Aug-08 | Letter | Season ticket | 14 | |||
| Aug-08 | Letter | Staff LU Staff | 2 | |||
| Aug-08 | Letter | Surrendered card | 22 | |||
| Aug-08 | Letter | Ticket enquiry | 1 | |||
| Aug-08 | Letter | Ticket/Product no longer required | 174 | |||
| Aug-08 | Letter | Failed Card Oyster | 1 | |||
| Aug-08 | Letter | Novacroft error | 23 | |||
| Aug-08 | (None) | Ticket/Product no longer required | 4 | |||
| Aug-08 | OPUS Website | Pay as you go ATU failed credit card | 303 | |||
| Aug-08 | OPUS Website | Pay as you go ATU failed pick up | 1 | |||
| Aug-08 | Telephone | £2.50 Entry | 1 | |||
| Aug-08 | Telephone | £5 Entry | 2 | |||
| Aug-08 | Telephone | 3rd Party Error - Journey Call | 9 | |||
| Aug-08 | Telephone | 7 Day | 2 | |||
| Aug-08 | Telephone | Automated Refunds Failed - Refund Sent to Wrong Station | 1 | |||
| Aug-08 | Telephone | Back dated refund Medical | 1 | |||
| Aug-08 | Telephone | Back dated refund Non-Medical | 1 | |||
| Aug-08 | Telephone | Card withdrawn | 11 | |||
| Aug-08 | Telephone | Change of details | 20 | |||
| Aug-08 | Telephone | Customer Charter policy | 1 | |||
| Aug-08 | Telephone | Data request (DPA) Customer Request | 1 | |||
| Aug-08 | Telephone | Entry/Exit Charge (None) | 6 | |||
| Aug-08 | Telephone | Entry/Exit Charge | 4,503 | |||
| Aug-08 | Telephone | Failed Card | 535 | |||
| Aug-08 | Telephone | Freedom of Information Request | 53 | |||
| Aug-08 | Telephone | Lost & Stolen Card L&S Process/Policy | 2 | |||
| Aug-08 | Telephone | Lost & Stolen Card | 1,055 | |||
| Aug-08 | Telephone | Machine failure Gate | 2 | |||
| Aug-08 | Telephone | Machine failure Passenger Operated Machine | 12 | |||
| Aug-08 | Telephone | Machine failure TOM | 5 | |||
| Aug-08 | Telephone | Marketing Campaigns Oyster Barclaycard | 9 | |||
| Aug-08 | Telephone | Novacroft error | 1 | |||
| Aug-08 | Telephone | Overlap refund Customer error | 7 | |||
| Aug-08 | Telephone | Overlap refund Pass Agent error | 1 | |||
| Aug-08 | Telephone | Overlap refund Station error | 1 | |||
| Aug-08 | Telephone | Pass agent | 5 | |||
| Aug-08 | Telephone | Pay as you go Ad hoc load not received | 6 | |||
| Aug-08 | Telephone | Pay as you go ATU Cyber Source | 1 | |||
| Aug-08 | Telephone | Pay as you go ATU failed credit card | 174 | |||
| Aug-08 | Telephone | Pay as you go ATU failed pick up | 5 | |||
| Aug-08 | Telephone | Pay as you go ATU information request | 4 | |||
| Aug-08 | Telephone | Pay as you go Balance enquiry | 81 | |||
| Aug-08 | Telephone | Pay as you go Cancelled balance | 7 | |||
| Aug-08 | Telephone | Pay as you go Capping/Best Value | 13 | |||
| Aug-08 | Telephone | Pay as you go Incorrect charge | 450 | |||
| Aug-08 | Telephone | Pay as you go Statement Request | 12 | |||
| Aug-08 | Telephone | Pay as you go Unresolved journey | 3 | |||
| Aug-08 | Telephone | Query from station staff | 2 | |||
| Aug-08 | Telephone | Recharge/1st Purchase/Telesales | 12 | |||
| Aug-08 | Telephone | Refund - chase up | 44 | |||
| Aug-08 | Telephone | Registration | 62 | |||
| Aug-08 | Telephone | Season ticket (None) | 2 | |||
| Aug-08 | Telephone | Season ticket | 165 | |||
| Aug-08 | Telephone | Staff OHL Staff | 2 | |||
| Aug-08 | Telephone | Surrendered card | 45 | |||
| Aug-08 | Telephone | Ticket/Product no longer required | 4 | |||
| Aug-08 | Telephone | Trade up/down exchange | 2 | |||
| Aug-08 | Telephone | Unhappy with refund received | 1 | |||
| Aug-08 | Telephone | Website Content | 2 | |||
| Aug-08 | Telephone | Website Payment issues | 7 | |||
| Aug-08 | Telephone | Website Technical Issues | 13 | |||
| Sep-08 | Customer Charter Claim Form | Pay as you go Unresolved journey | 1 | |||
| Sep-08 | Automated Refunds Failed - Customer Unaware of Refund | 4 | ||||
| Sep-08 | Automated Refunds Failed - Refund Sent to Wrong Station | 1 | ||||
| Sep-08 | Availablity on national rail | 3 | ||||
| Sep-08 | Card withdrawn | 9 | ||||
| Sep-08 | Data request (DPA) Customer Request | 1 | ||||
| Sep-08 | Entry/Exit Charge | 229 | ||||
| Sep-08 | Failed Card | 10 | ||||
| Sep-08 | Interim Tickets Failed card | 1 | ||||
| Sep-08 | Interim Tickets Season Ticket left at home | 2 | ||||
| Sep-08 | Lost & Stolen Card General Replacement (ARC) | 2 | ||||
| Sep-08 | Lost & Stolen Card | 10 | ||||
| Sep-08 | Machine failure Gate | 1 | ||||
| Sep-08 | Machine failure TOM | 1 | ||||
| Sep-08 | Misinformation / Unclear Info OHL Staff | 3 | ||||
| Sep-08 | Overlap refund Customer error | 1 | ||||
| Sep-08 | Pass agent | 1 | ||||
| Sep-08 | Pay as you go Ad hoc load not received | 4 | ||||
| Sep-08 | Pay as you go ATU failed pick up | 2 | ||||
| Sep-08 | Pay as you go Balance enquiry | 13 | ||||
| Sep-08 | Pay as you go Capping/Best Value | 6 | ||||
| Sep-08 | Pay as you go Incorrect charge | 27 | ||||
| Sep-08 | Pay as you go Unresolved journey | 1 | ||||
| Sep-08 | Recharge/1st Purchase/Telesales | 7 | ||||
| Sep-08 | Refund - chase up | 23 | ||||
| Sep-08 | Registration | 3 | ||||
| Sep-08 | Season ticket | 13 | ||||
| Sep-08 | Surrendered card | 5 | ||||
| Sep-08 | Ticket/Product no longer required | 1 | ||||
| Sep-08 | Unable to buy Oyster Product LU Ticket Office | 1 | ||||
| Sep-08 | Website Technical Issues | 1 | ||||
| Sep-08 | Email (Ask Tube) | Entry/Exit Charge | 5 | |||
| Sep-08 | Email (Ask Tube) | Pay as you go Cancelled balance | 1 | |||
| Sep-08 | Email (Ask Tube) | Pay as you go Incorrect charge | 1 | |||
| Sep-08 | Fax | Entry/Exit Charge | 5 | |||
| Sep-08 | Fax | Failed Card | 1 | |||
| Sep-08 | Fax | Interim Tickets Failed card | 1 | |||
| Sep-08 | Fax | Interim Tickets Season Ticket left at home | 1 | |||
| Sep-08 | Fax | Interim Tickets Unused tickets | 2 | |||
| Sep-08 | Fax | Lost & Stolen Card | 3 | |||
| Sep-08 | Fax | Pay as you go Balance enquiry | 4 | |||
| Sep-08 | Fax | Pay as you go Incorrect charge | 10 | |||
| Sep-08 | Fax | Recharge/1st Purchase/Telesales | 1 | |||
| Sep-08 | Fax | Refund - chase up | 8 | |||
| Sep-08 | Fax | Registration | 2 | |||
| Sep-08 | Fax | Season ticket | 1 | |||
| Sep-08 | Fax | Surrendered card | 1 | |||
| Sep-08 | Fax | Ticket/Product no longer required | 1 | |||
| Sep-08 | Letter | £5 Entry | 1 | |||
| Sep-08 | Letter | Automated Refunds Automated Refund Policy/Process | 1 | |||
| Sep-08 | Letter | Availablity on national rail | 3 | |||
| Sep-08 | Letter | Back dated refund Medical | 9 | |||
| Sep-08 | Letter | Back dated refund Non-Medical | 3 | |||
| Sep-08 | Letter | Card withdrawn | 2 | |||
| Sep-08 | Letter | Change of details | 7 | |||
| Sep-08 | Letter | Customer Charter policy | 8 | |||
| Sep-08 | Letter | Entry/Exit Charge | 25 | |||
| Sep-08 | Letter | Failed Card | 158 | |||
| Sep-08 | Letter | How to claim | 1 | |||
| Sep-08 | Letter | Interim Tickets Awaiting replacement Oyster card | 7 | |||
| Sep-08 | Letter | Interim Tickets Awaiting replacement Student Oyster card | 11 | |||
| Sep-08 | Letter | Interim Tickets Failed card | 735 | |||
| Sep-08 | Letter | Interim Tickets Interim Ticket Policy | 4 | |||
| Sep-08 | Letter | Interim Tickets Season Ticket left at home | 403 | |||
| Sep-08 | Letter | Interim Tickets Unused tickets | 62 | |||
| Sep-08 | Letter | Lost & Stolen Card General Refund Complaint (ARC) | 2 | |||
| Sep-08 | Letter | Lost & Stolen Card L&S Process/Policy | 1 | |||
| Sep-08 | Letter | Lost & Stolen Card (None) | 1 | |||
| Sep-08 | Letter | Lost & Stolen Card | 32 | |||
| Sep-08 | Letter | Machine failure Gate | 3 | |||
| Sep-08 | Letter | Machine failure Passenger Operated Machine | 1 | |||
| Sep-08 | Letter | Misinformation / Unclear Info Leaflet / Poster / Media | 1 | |||
| Sep-08 | Letter | Misinformation / Unclear Info OHL Staff | 1 | |||
| Sep-08 | Letter | Overlap refund Customer error | 1 | |||
| Sep-08 | Letter | Oyster card Deposit refund | 41 | |||
| Sep-08 | Letter | Pass agent | 1 | |||
| Sep-08 | Letter | Pay as you go Ad hoc load not received | 2 | |||
| Sep-08 | Letter | Pay as you go ATU failed credit card | 3 | |||
| Sep-08 | Letter | Pay as you go ATU failed pick up | 2 | |||
| Sep-08 | Letter | Pay as you go ATU information request | 1 | |||
| Sep-08 | Letter | Pay as you go Balance enquiry | 16 | |||
| Sep-08 | Letter | Pay as you go Capping/Best Value | 1 | |||
| Sep-08 | Letter | Pay as you go Incorrect charge | 33 | |||
| Sep-08 | Letter | Pay as you go Statement Request | 1 | |||
| Sep-08 | Letter | Pay as you go Unresolved journey | 3 | |||
| Sep-08 | Letter | Recharge/1st Purchase/Telesales | 1 | |||
| Sep-08 | Letter | Refund - chase up | 255 | |||
| Sep-08 | Letter | Registration | 5 | |||
| Sep-08 | Letter | Season ticket | 29 | |||
| Sep-08 | Letter | Staff LU Staff | 1 | |||
| Sep-08 | Letter | Surrendered card | 31 | |||
| Sep-08 | Letter | Ticket/Product no longer required | 148 | |||
| Sep-08 | Letter | Trade up/down exchange | 2 | |||
| Sep-08 | Letter | Unhappy with refund received | 4 | |||
| Sep-08 | Letter | Novacroft error | 1 | |||
| Sep-08 | Letter | Ticket/Product no longer required | 1 | |||
| Sep-08 | (None) | Refund - chase up | 1 | |||
| Sep-08 | (None) | Ticket/Product no longer required | 1 | |||
| Sep-08 | OPUS Website | Pay as you go ATU failed credit card | 323 | |||
| Sep-08 | OPUS Website | Pay as you go Cancelled balance | 1 | |||
| Sep-08 | Personal visit | Entry/Exit Charge | 3 | |||
| Sep-08 | Personal visit | Failed Card | 1 | |||
| Sep-08 | Personal visit | Lost & Stolen Card | 1 | |||
| Sep-08 | Personal visit | Pay as you go ATU failed credit card | 2 | |||
| Sep-08 | Telephone | £5 Entry | 2 | |||
| Sep-08 | Telephone | 3rd Party Error - Journey Call | 10 | |||
| Sep-08 | Telephone | Automated Refunds Automated Refund Policy/Process | 2 | |||
| Sep-08 | Telephone | Automated Refunds Failed - Customer Unaware of Refund | 3 | |||
| Sep-08 | Telephone | Automated Refunds Failed - Refund Sent to Wrong Station | 1 | |||
| Sep-08 | Telephone | Card withdrawn | 6 | |||
| Sep-08 | Telephone | Change of details | 14 | |||
| Sep-08 | Telephone | Customer Charter policy | 1 | |||
| Sep-08 | Telephone | Entry/Exit Charge (None) | 2 | |||
| Sep-08 | Telephone | Entry/Exit Charge | 4,714 | |||
| Sep-08 | Telephone | Failed Card | 487 | |||
| Sep-08 | Telephone | Freedom of Information Request | 52 | |||
| Sep-08 | Telephone | How to apply | 1 | |||
| Sep-08 | Telephone | Interim Tickets Awaiting replacement Oyster card | 1 | |||
| Sep-08 | Telephone | Interim Tickets Interim Ticket Policy | 1 | |||
| Sep-08 | Telephone | Interim Tickets Season Ticket left at home | 1 | |||
| Sep-08 | Telephone | Lost & Stolen Card (None) | 1 | |||
| Sep-08 | Telephone | Lost & Stolen Card | 1,284 | |||
| Sep-08 | Telephone | Machine failure Passenger Operated Machine | 18 | |||
| Sep-08 | Telephone | Machine failure TOM | 2 | |||
| Sep-08 | Telephone | Marketing Campaigns Oyster Barclaycard | 13 | |||
| Sep-08 | Telephone | Marketing Campaigns Oyster Barclaycard - Barclaycard Query | 1 | |||
| Sep-08 | Telephone | Misinformation / Unclear Info OHL Staff | 1 | |||
| Sep-08 | Telephone | Novacroft error | 3 | |||
| Sep-08 | Telephone | Overlap refund Customer error | 8 | |||
| Sep-08 | Telephone | Overlap refund Pass Agent error | 2 | |||
| Sep-08 | Telephone | Overlap refund Station error | 4 | |||
| Sep-08 | Telephone | Pass agent | 4 | |||
| Sep-08 | Telephone | Pay as you go Ad hoc load not received | 8 | |||
| Sep-08 | Telephone | Pay as you go ATU Cyber Source | 1 | |||
| Sep-08 | Telephone | Pay as you go ATU failed credit card | 22 | |||
| Sep-08 | Telephone | Pay as you go ATU failed pick up | 6 | |||
| Sep-08 | Telephone | Pay as you go ATU information request | 10 | |||
| Sep-08 | Telephone | Pay as you go Balance enquiry | 218 | |||
| Sep-08 | Telephone | Pay as you go Cancelled balance | 32 | |||
| Sep-08 | Telephone | Pay as you go Capping/Best Value | 14 | |||
| Sep-08 | Telephone | Pay as you go Incorrect charge | 367 | |||
| Sep-08 | Telephone | Pay as you go Statement Request | 18 | |||
| Sep-08 | Telephone | Pay as you go Unresolved journey | 14 | |||
| Sep-08 | Telephone | Recharge/1st Purchase/Telesales | 14 | |||
| Sep-08 | Telephone | Refund - chase up | 48 | |||
| Sep-08 | Telephone | Registration | 129 | |||
| Sep-08 | Telephone | Season ticket (None) | 3 | |||
| Sep-08 | Telephone | Season ticket | 191 | |||
| Sep-08 | Telephone | Surrendered card | 115 | |||
| Sep-08 | Telephone | Ticket chase up | 2 | |||
| Sep-08 | Telephone | Ticket enquiry | 2 | |||
| Sep-08 | Telephone | Ticket/Product no longer required | 216 | |||
| Sep-08 | Telephone | Trade up/down exchange | 1 | |||
| Sep-08 | Telephone | Under 11 Free Travel | 1 | |||
| Sep-08 | Telephone | Website Content | 4 | |||
| Sep-08 | Telephone | Website Payment issues | 7 | |||
| Sep-08 | Telephone | Website Technical Issues | 13 | |||
| Oct-08 | £5 Entry | 2 | ||||
| Oct-08 | Automated Refunds Failed - Refund Sent to Wrong Station | 2 | ||||
| Oct-08 | Card withdrawn | 6 | ||||
| Oct-08 | Change of details | 3 | ||||
| Oct-08 | Entry/Exit Charge (None) | 1 | ||||
| Oct-08 | Entry/Exit Charge | 197 | ||||
| Oct-08 | Failed Card Oyster | 1 | ||||
| Oct-08 | Failed Card | 7 | ||||
| Oct-08 | Interim Tickets Season Ticket left at home | 1 | ||||
| Oct-08 | Interim Tickets Unused tickets | 1 | ||||
| Oct-08 | Lost & Stolen Card | 7 | ||||
| Oct-08 | Machine failure Passenger Operated Machine | 1 | ||||
| Oct-08 | Misinformation / Unclear Info OHL Staff | 1 | ||||
| Oct-08 | Novacroft error | 2 | ||||
| Oct-08 | Pay as you go ATU failed pick up | 2 | ||||
| Oct-08 | Pay as you go ATU information request | 2 | ||||
| Oct-08 | Pay as you go Balance enquiry | 8 | ||||
| Oct-08 | Pay as you go Capping/Best Value | 4 | ||||
| Oct-08 | Pay as you go Incorrect charge | 66 | ||||
| Oct-08 | Pay as you go Statement Request | 1 | ||||
| Oct-08 | Recharge/1st Purchase/Telesales | 2 | ||||
| Oct-08 | Refund - chase up | 16 | ||||
| Oct-08 | Registration | 7 | ||||
| Oct-08 | Season ticket | 16 | ||||
| Oct-08 | Staff LU Staff | 1 | ||||
| Oct-08 | Surrendered card | 2 | ||||
| Oct-08 | Ticket/Product no longer required | 6 | ||||
| Oct-08 | Website Content | 1 | ||||
| Oct-08 | Website Technical Issues | 1 | ||||
| Oct-08 | Email (Ask Tube) | Entry/Exit Charge | 2 | |||
| Oct-08 | Fax | Availablity on national rail | 1 | |||
| Oct-08 | Fax | Change of details | 1 | |||
| Oct-08 | Fax | Entry/Exit Charge | 7 | |||
| Oct-08 | Fax | Interim Tickets Interim Ticket Policy | 1 | |||
| Oct-08 | Fax | Interim Tickets Season Ticket left at home | 1 | |||
| Oct-08 | Fax | Lost & Stolen Card | 3 | |||
| Oct-08 | Fax | Machine failure TOM | 1 | |||
| Oct-08 | Fax | Pay as you go Balance enquiry | 1 | |||
| Oct-08 | Fax | Pay as you go Cancelled balance | 1 | |||
| Oct-08 | Fax | Pay as you go Incorrect charge | 9 | |||
| Oct-08 | Fax | Refund - chase up | 7 | |||
| Oct-08 | Fax | Season ticket | 2 | |||
| Oct-08 | Fax | Staff LU Staff | 1 | |||
| Oct-08 | Fax | Surrendered card | 1 | |||
| Oct-08 | Fax | Ticket/Product no longer required | 1 | |||
| Oct-08 | Letter | £5 Entry | 14 | |||
| Oct-08 | Letter | Availablity on national rail | 5 | |||
| Oct-08 | Letter | Back dated refund Medical | 3 | |||
| Oct-08 | Letter | Back dated refund Non-Medical | 8 | |||
| Oct-08 | Letter | Card withdrawn | 3 | |||
| Oct-08 | Letter | Customer Charter policy | 6 | |||
| Oct-08 | Letter | Data request (DPA) Customer Request | 1 | |||
| Oct-08 | Letter | Duplicate authorisation | 1 | |||
| Oct-08 | Letter | Entry/Exit Charge | 49 | |||
| Oct-08 | Letter | Failed Card Oyster | 1 | |||
| Oct-08 | Letter | Failed Card | 117 | |||
| Oct-08 | Letter | How to claim | 6 | |||
| Oct-08 | Letter | Interim Tickets Awaiting replacement Oyster card | 39 | |||
| Oct-08 | Letter | Interim Tickets Awaiting replacement Student Oyster card | 76 | |||
| Oct-08 | Letter | Interim Tickets Failed card | 721 | |||
| Oct-08 | Letter | Interim Tickets Interim Ticket Policy | 8 | |||
| Oct-08 | Letter | Interim Tickets Season Ticket left at home | 402 | |||
| Oct-08 | Letter | Interim Tickets Unused tickets | 60 | |||
| Oct-08 | Letter | Lost & Stolen Card | 23 | |||
| Oct-08 | Letter | Machine failure Bus reader | 3 | |||
| Oct-08 | Letter | Machine failure TOM | 1 | |||
| Oct-08 | Letter | Misinformation / Unclear Info OHL Staff | 2 | |||
| Oct-08 | Letter | Misinformation / Unclear Info Ticket Stop / Newsagent | 1 | |||
| Oct-08 | Letter | Overlap refund Customer error | 8 | |||
| Oct-08 | Letter | Overlap refund Pass Agent error | 5 | |||
| Oct-08 | Letter | Overlap refund Station error | 10 | |||
| Oct-08 | Letter | Oyster card Deposit refund | 32 | |||
| Oct-08 | Letter | Pass agent | 3 | |||
| Oct-08 | Letter | Pay as you go ATU failed pick up | 1 | |||
| Oct-08 | Letter | Pay as you go ATU information request | 3 | |||
| Oct-08 | Letter | Pay as you go Balance enquiry | 16 | |||
| Oct-08 | Letter | Pay as you go Capping/Best Value | 10 | |||
| Oct-08 | Letter | Pay as you go Incorrect charge | 52 | |||
| Oct-08 | Letter | Pay as you go Statement Request | 1 | |||
| Oct-08 | Letter | Recharge/1st Purchase/Telesales | 7 | |||
| Oct-08 | Letter | Refund - chase up | 192 | |||
| Oct-08 | Letter | Registration | 16 | |||
| Oct-08 | Letter | Season ticket | 30 | |||
| Oct-08 | Letter | Surrendered card | 16 | |||
| Oct-08 | Letter | Ticket chase up | 3 | |||
| Oct-08 | Letter | Ticket/Product no longer required (None) | 2 | |||
| Oct-08 | Letter | Ticket/Product no longer required | 249 | |||
| Oct-08 | Letter | Trade up/down exchange | 3 | |||
| Oct-08 | Letter | Unhappy with refund received | 4 | |||
| Oct-08 | Letter | Pay as you go Incorrect charge | 1 | |||
| Oct-08 | (None) | Refund - chase up | 2 | |||
| Oct-08 | (None) | Ticket/Product no longer required | 97 | |||
| Oct-08 | OPUS Website | Lost & Stolen Card | 1 | |||
| Oct-08 | OPUS Website | Pay as you go ATU failed credit card | 408 | |||
| Oct-08 | OPUS Website | Pay as you go ATU failed pick up | 9 | |||
| Oct-08 | OPUS Website | Pay as you go ATU information request | 2 | |||
| Oct-08 | Personal visit | Pay as you go ATU failed credit card | 2 | |||
| Oct-08 | Refund of Fares Form | Pay as you go ATU information request | 1 | |||
| Oct-08 | Telephone | £5 Entry | 7 | |||
| Oct-08 | Telephone | 3rd Party Error - Journey Call | 1 | |||
| Oct-08 | Telephone | 7 Day | 1 | |||
| Oct-08 | Telephone | Automated Refunds Automated Refund Policy/Process | 3 | |||
| Oct-08 | Telephone | Automated Refunds Failed - Customer Unaware of Refund | 1 | |||
| Oct-08 | Telephone | Automated Refunds Failed - Refund Sent to Wrong Station | 4 | |||
| Oct-08 | Telephone | Card withdrawn (None) | 1 | |||
| Oct-08 | Telephone | Card withdrawn | 23 | |||
| Oct-08 | Telephone | Change of details | 44 | |||
| Oct-08 | Telephone | Data request (DPA) Customer Request | 3 | |||
| Oct-08 | Telephone | Entry/Exit Charge (None) | 3 | |||
| Oct-08 | Telephone | Entry/Exit Charge | 5,192 | |||
| Oct-08 | Telephone | Failed Card | 672 | |||
| Oct-08 | Telephone | Freedom of Information Request | 44 | |||
| Oct-08 | Telephone | IVR Comments | 10 | |||
| Oct-08 | Telephone | Lost & Stolen Card (None) | 4 | |||
| Oct-08 | Telephone | Lost & Stolen Card | 2,067 | |||
| Oct-08 | Telephone | Machine failure Gate | 4 | |||
| Oct-08 | Telephone | Machine failure Passenger Operated Machine | 8 | |||
| Oct-08 | Telephone | Machine failure TOM | 5 | |||
| Oct-08 | Telephone | Marketing Campaigns Free Oyster card Promotion (Mayor) | 1 | |||
| Oct-08 | Telephone | Marketing Campaigns Oyster Barclaycard | 3 | |||
| Oct-08 | Telephone | Misinformation / Unclear Info OHL Staff | 1 | |||
| Oct-08 | Telephone | Novacroft error | 9 | |||
| Oct-08 | Telephone | Overlap refund Customer error | 11 | |||
| Oct-08 | Telephone | Overlap refund Pass Agent error | 4 | |||
| Oct-08 | Telephone | Overlap refund Station error | 9 | |||
| Oct-08 | Telephone | Pass agent | 9 | |||
| Oct-08 | Telephone | Pay as you go Ad hoc load not received | 13 | |||
| Oct-08 | Telephone | Pay as you go ATU failed credit card | 22 | |||
| Oct-08 | Telephone | Pay as you go ATU failed pick up | 7 | |||
| Oct-08 | Telephone | Pay as you go ATU information request | 2 | |||
| Oct-08 | Telephone | Pay as you go Balance enquiry | 369 | |||
| Oct-08 | Telephone | Pay as you go Cancelled balance | 34 | |||
| Oct-08 | Telephone | Pay as you go Capping/Best Value | 17 | |||
| Oct-08 | Telephone | Pay as you go Incorrect charge | 377 | |||
| Oct-08 | Telephone | Pay as you go Statement Request | 21 | |||
| Oct-08 | Telephone | Pay as you go Unresolved journey | 9 | |||
| Oct-08 | Telephone | Query from station staff | 3 | |||
| Oct-08 | Telephone | Recharge/1st Purchase/Telesales | 27 | |||
| Oct-08 | Telephone | Refund - chase up (None) | 1 | |||
| Oct-08 | Telephone | Refund - chase up | 100 | |||
| Oct-08 | Telephone | Registration | 211 | |||
| Oct-08 | Telephone | Season ticket | 237 | |||
| Oct-08 | Telephone | Surrendered card | 131 | |||
| Oct-08 | Telephone | Ticket chase up | 3 | |||
| Oct-08 | Telephone | Ticket enquiry | 1 | |||
| Oct-08 | Telephone | Ticket/Product no longer required | 77 | |||
| Oct-08 | Telephone | Under 11 Free Travel | 1 | |||
| Oct-08 | Telephone | Website Content | 2 | |||
| Oct-08 | Telephone | Website Payment issues | 6 | |||
| Oct-08 | Telephone | Website Technical Issues | 18 | |||
| Oct-08 | Telephone | Wrong Number | 1 | |||
| Nov-08 | Automated Refunds Failed - Refund Sent to Wrong Station | 2 | ||||
| Nov-08 | Card withdrawn | 1 | ||||
| Nov-08 | Change of details | 3 | ||||
| Nov-08 | Entry/Exit Charge | 255 | ||||
| Nov-08 | Failed Card | 6 | ||||
| Nov-08 | Interim Tickets Interim Ticket Policy | 1 | ||||
| Nov-08 | Interim Tickets Season Ticket left at home | 2 | ||||
| Nov-08 | Lost & Stolen Card | 8 | ||||
| Nov-08 | Machine failure DLR Validator | 1 | ||||
| Nov-08 | Machine failure Gate | 1 | ||||
| Nov-08 | Machine failure TOM | 1 | ||||
| Nov-08 | Overlap refund Customer error | 3 | ||||
| Nov-08 | Pass agent | 2 | ||||
| Nov-08 | Pay as you go ATU failed credit card | 9 | ||||
| Nov-08 | Pay as you go ATU failed pick up | 1 | ||||
| Nov-08 | Pay as you go ATU information request | 2 | ||||
| Nov-08 | Pay as you go Balance enquiry | 9 | ||||
| Nov-08 | Pay as you go Cancelled balance | 2 | ||||
| Nov-08 | Pay as you go Capping/Best Value | 4 | ||||
| Nov-08 | Pay as you go Incorrect charge | 29 | ||||
| Nov-08 | Recharge/1st Purchase/Telesales | 6 | ||||
| Nov-08 | Refund - chase up | 26 | ||||
| Nov-08 | Registration | 13 | ||||
| Nov-08 | Season ticket | 21 | ||||
| Nov-08 | Staff OHL Staff | 1 | ||||
| Nov-08 | Surrendered card | 6 | ||||
| Nov-08 | Ticket/Product no longer required | 14 | ||||
| Nov-08 | Unhappy with refund received | 1 | ||||
| Nov-08 | Website Technical Issues | 2 | ||||
| Nov-08 | Email (mailing) | Pay as you go ATU failed credit card | 1 | |||
| Nov-08 | Fax | Card withdrawn | 1 | |||
| Nov-08 | Fax | Data request (DPA) Customer Request | 1 | |||
| Nov-08 | Fax | Entry/Exit Charge | 2 | |||
| Nov-08 | Fax | Failed Card | 3 | |||
| Nov-08 | Fax | Interim Tickets Failed card | 1 | |||
| Nov-08 | Fax | Machine failure Passenger Operated Machine | 1 | |||
| Nov-08 | Fax | Machine failure TOM | 2 | |||
| Nov-08 | Fax | Pay as you go Balance enquiry | 1 | |||
| Nov-08 | Fax | Pay as you go Incorrect charge | 10 | |||
| Nov-08 | Fax | Refund - chase up | 1 | |||
| Nov-08 | Fax | Season ticket | 3 | |||
| Nov-08 | Fax | Ticket/Product no longer required | 2 | |||
| Nov-08 | Fax | Unhappy with refund received | 1 | |||
| Nov-08 | Feedback form | Lost & Stolen Card | 2 | |||
| Nov-08 | Letter | £5 Entry | 4 | |||
| Nov-08 | Letter | Back dated refund Medical | 11 | |||
| Nov-08 | Letter | Back dated refund Non-Medical | 11 | |||
| Nov-08 | Letter | Customer Charter policy | 15 | |||
| Nov-08 | Letter | Duplicate authorisation | 3 | |||
| Nov-08 | Letter | Entry/Exit Charge | 45 | |||
| Nov-08 | Letter | Failed Card Oyster | 1 | |||
| Nov-08 | Letter | Failed Card | 30 | |||
| Nov-08 | Letter | How to claim | 1 | |||
| Nov-08 | Letter | Interim Tickets Awaiting replacement Oyster card | 38 | |||
| Nov-08 | Letter | Interim Tickets Awaiting replacement Student Oyster card | 4 | |||
| Nov-08 | Letter | Interim Tickets Failed card | 687 | |||
| Nov-08 | Letter | Interim Tickets Interim Ticket Policy | 21 | |||
| Nov-08 | Letter | Interim Tickets Season Ticket left at home | 378 | |||
| Nov-08 | Letter | Interim Tickets Unused tickets | 61 | |||
| Nov-08 | Letter | Lost & Stolen Card General Refund Complaint (ARC) | 1 | |||
| Nov-08 | Letter | Lost & Stolen Card (None) | 1 | |||
| Nov-08 | Letter | Lost & Stolen Card | 9 | |||
| Nov-08 | Letter | Machine failure Bus reader | 2 | |||
| Nov-08 | Letter | Machine failure Gate | 1 | |||
| Nov-08 | Letter | Overlap refund Customer error | 8 | |||
| Nov-08 | Letter | Overlap refund Pass Agent error | 1 | |||
| Nov-08 | Letter | Overlap refund Station error | 2 | |||
| Nov-08 | Letter | Oyster card Deposit refund | 27 | |||
| Nov-08 | Letter | Pass agent | 2 | |||
| Nov-08 | Letter | Pay as you go Ad hoc load not received | 1 | |||
| Nov-08 | Letter | Pay as you go ATU failed pick up | 2 | |||
| Nov-08 | Letter | Pay as you go ATU information request | 10 | |||
| Nov-08 | Letter | Pay as you go Balance enquiry | 17 | |||
| Nov-08 | Letter | Pay as you go Incorrect charge | 45 | |||
| Nov-08 | Letter | Recharge/1st Purchase/Telesales | 2 | |||
| Nov-08 | Letter | Refund - chase up | 128 | |||
| Nov-08 | Letter | Registration | 15 | |||
| Nov-08 | Letter | Season ticket | 33 | |||
| Nov-08 | Letter | Staff Bus Staff | 1 | |||
| Nov-08 | Letter | Surrendered card | 5 | |||
| Nov-08 | Letter | Ticket/Product no longer required | 196 | |||
| Nov-08 | Letter | Unhappy with refund received | 1 | |||
| Nov-08 | Letter | Registration | 1 | |||
| Nov-08 | (None) | Refund - chase up | 3 | |||
| Nov-08 | OPUS Website | Pay as you go ATU failed credit card | 370 | |||
| Nov-08 | OPUS Website | Pay as you go ATU failed pick up | 1 | |||
| Nov-08 | OPUS Website | Pay as you go ATU information request | 1 | |||
| Nov-08 | OPUS Website | Recharge/1st Purchase/Telesales | 1 | |||
| Nov-08 | Personal visit | Entry/Exit Charge | 1 | |||
| Nov-08 | Personal visit | Pay as you go ATU failed credit card | 1 | |||
| Nov-08 | Telephone | £5 Entry | 4 | |||
| Nov-08 | Telephone | 3rd Party Error - Journey Call | 3 | |||
| Nov-08 | Telephone | Automated Refunds Automated Refund Policy/Process | 1 | |||
| Nov-08 | Telephone | Automated Refunds Failed - Customer Unaware of Refund | 3 | |||
| Nov-08 | Telephone | Automated Refunds Failed - Refund Sent to Wrong Station | 6 | |||
| Nov-08 | Telephone | Card withdrawn | 18 | |||
| Nov-08 | Telephone | Change of details | 44 | |||
| Nov-08 | Telephone | Customer Abandoned | 2 | |||
| Nov-08 | Telephone | Data request (DPA) Customer Request | 3 | |||
| Nov-08 | Telephone | Entry/Exit Charge (None) | 4 | |||
| Nov-08 | Telephone | Entry/Exit Charge | 5,341 | |||
| Nov-08 | Telephone | Failed Card Oyster | 1 | |||
| Nov-08 | Telephone | Failed Card | 613 | |||
| Nov-08 | Telephone | Freedom of Information Request | 37 | |||
| Nov-08 | Telephone | IVR Comments | 1 | |||
| Nov-08 | Telephone | Lost & Stolen Card General Replacement (ARC) | 1 | |||
| Nov-08 | Telephone | Lost & Stolen Card (None) | 2 | |||
| Nov-08 | Telephone | Lost & Stolen Card | 2,508 | |||
| Nov-08 | Telephone | Machine failure Passenger Operated Machine | 8 | |||
| Nov-08 | Telephone | Machine failure TOM | 3 | |||
| Nov-08 | Telephone | Marketing Campaigns Oyster Barclaycard | 2 | |||
| Nov-08 | Telephone | Marketing Campaigns Oyster Barclaycard - Barclaycard Query | 5 | |||
| Nov-08 | Telephone | Novacroft error | 9 | |||
| Nov-08 | Telephone | Overlap refund Customer error | 7 | |||
| Nov-08 | Telephone | Overlap refund Station error | 1 | |||
| Nov-08 | Telephone | Pass agent | 3 | |||
| Nov-08 | Telephone | Pay as you go Ad hoc load not received | 7 | |||
| Nov-08 | Telephone | Pay as you go ATU failed credit card | 129 | |||
| Nov-08 | Telephone | Pay as you go ATU failed pick up | 13 | |||
| Nov-08 | Telephone | Pay as you go ATU information request | 10 | |||
| Nov-08 | Telephone | Pay as you go Balance enquiry | 191 | |||
| Nov-08 | Telephone | Pay as you go Cancelled balance | 11 | |||
| Nov-08 | Telephone | Pay as you go Capping/Best Value | 8 | |||
| Nov-08 | Telephone | Pay as you go Incorrect charge | 457 | |||
| Nov-08 | Telephone | Pay as you go Statement Request | 23 | |||
| Nov-08 | Telephone | Pay as you go Unresolved journey | 3 | |||
| Nov-08 | Telephone | Query from station staff | 3 | |||
| Nov-08 | Telephone | Recharge/1st Purchase/Telesales | 21 | |||
| Nov-08 | Telephone | Refund - chase up (None) | 1 | |||
| Nov-08 | Telephone | Refund - chase up | 59 | |||
| Nov-08 | Telephone | Registration | 110 | |||
| Nov-08 | Telephone | Season ticket (None) | 1 | |||
| Nov-08 | Telephone | Season ticket | 242 | |||
| Nov-08 | Telephone | Staff OHL Staff | 2 | |||
| Nov-08 | Telephone | Surrendered card | 74 | |||
| Nov-08 | Telephone | Ticket chase up | 1 | |||
| Nov-08 | Telephone | Ticket enquiry | 1 | |||
| Nov-08 | Telephone | Ticket/Product no longer required | 6 | |||
| Nov-08 | Telephone | Trade up/down exchange | 1 | |||
| Nov-08 | Telephone | Unable to buy Oyster Product Ticket Stop / Newsagent | 1 | |||
| Nov-08 | Telephone | Under 11 Free Travel | 2 | |||
| Nov-08 | Telephone | Website Bus Purchases Online | 1 | |||
| Nov-08 | Telephone | Website Content | 3 | |||
| Nov-08 | Telephone | Website Payment issues | 1 | |||
| Nov-08 | Telephone | Website Technical Issues | 37 | |||
| Dec-08 | Automated Refunds Failed - Refund Sent to Wrong Station | 1 | ||||
| Dec-08 | Back dated refund Non-Medical | 1 | ||||
| Dec-08 | Card withdrawn | 1 | ||||
| Dec-08 | Entry/Exit Charge | 375 | ||||
| Dec-08 | Failed Card | 8 | ||||
| Dec-08 | Interim Tickets Awaiting replacement Oyster card | 1 | ||||
| Dec-08 | Interim Tickets Season Ticket left at home | 1 | ||||
| Dec-08 | Lost & Stolen Card L&S Process/Policy | 3 | ||||
| Dec-08 | Lost & Stolen Card | 11 | ||||
| Dec-08 | Machine failure Passenger Operated Machine | 3 | ||||
| Dec-08 | Machine failure TOM | 2 | ||||
| Dec-08 | Pass agent | 1 | ||||
| Dec-08 | Pay as you go Ad hoc load not received | 2 | ||||
| Dec-08 | Pay as you go ATU failed credit card | 5 | ||||
| Dec-08 | Pay as you go ATU information request | 3 | ||||
| Dec-08 | Pay as you go Balance enquiry | 11 | ||||
| Dec-08 | Pay as you go Cancelled balance | 2 | ||||
| Dec-08 | Pay as you go Capping/Best Value | 5 | ||||
| Dec-08 | Pay as you go Incorrect charge | 54 | ||||
| Dec-08 | Recharge/1st Purchase/Telesales | 10 | ||||
| Dec-08 | Refund - chase up | 22 | ||||
| Dec-08 | Registration | 12 | ||||
| Dec-08 | Season ticket | 28 | ||||
| Dec-08 | Staff OHL Staff | 1 | ||||
| Dec-08 | Surrendered card Oyster | 2 | ||||
| Dec-08 | Surrendered card | 4 | ||||
| Dec-08 | Ticket chase up | 1 | ||||
| Dec-08 | Ticket/Product no longer required | 4 | ||||
| Dec-08 | Website Payment issues | 1 | ||||
| Dec-08 | Website Technical Issues | 3 | ||||
| Dec-08 | Email (Ask Tube) | Entry/Exit Charge | 1 | |||
| Dec-08 | Entry/Exit Charge | 2 | ||||
| Dec-08 | Website Technical Issues | 1 | ||||
| Dec-08 | Fax | Duplicate authorisation | 1 | |||
| Dec-08 | Fax | Entry/Exit Charge | 6 | |||
| Dec-08 | Fax | Failed Card | 1 | |||
| Dec-08 | Fax | Lost & Stolen Card | 2 | |||
| Dec-08 | Fax | Machine failure TOM | 1 | |||
| Dec-08 | Fax | Pay as you go Incorrect charge | 6 | |||
| Dec-08 | Fax | Refund - chase up | 4 | |||
| Dec-08 | Fax | Season ticket | 1 | |||
| Dec-08 | Letter | £5 Entry | 2 | |||
| Dec-08 | Letter | Applicable Discount not applied | 1 | |||
| Dec-08 | Letter | Back dated refund Medical | 13 | |||
| Dec-08 | Letter | Back dated refund Non-Medical | 13 | |||
| Dec-08 | Letter | Customer Charter policy | 5 | |||
| Dec-08 | Letter | Entry/Exit Charge | 67 | |||
| Dec-08 | Letter | Failed Card Oyster | 3 | |||
| Dec-08 | Letter | Failed Card | 86 | |||
| Dec-08 | Letter | How to claim | 1 | |||
| Dec-08 | Letter | Interim Tickets Awaiting replacement Oyster card | 37 | |||
| Dec-08 | Letter | Interim Tickets Awaiting replacement Student Oyster card | 2 | |||
| Dec-08 | Letter | Interim Tickets Failed card | 555 | |||
| Dec-08 | Letter | Interim Tickets Interim Ticket Policy | 34 | |||
| Dec-08 | Letter | Interim Tickets Season Ticket left at home | 387 | |||
| Dec-08 | Letter | Interim Tickets Unused tickets | 39 | |||
| Dec-08 | Letter | Lost & Stolen Card | 30 | |||
| Dec-08 | Letter | Machine failure Bus reader | 1 | |||
| Dec-08 | Letter | Machine failure Gate | 1 | |||
| Dec-08 | Letter | Machine failure Passenger Operated Machine | 1 | |||
| Dec-08 | Letter | Machine failure TOM | 1 | |||
| Dec-08 | Letter | Misinformation / Unclear Info NR Staff | 1 | |||
| Dec-08 | Letter | Misinformation / Unclear Info OHL Staff | 1 | |||
| Dec-08 | Letter | Overlap refund Customer error | 4 | |||
| Dec-08 | Letter | Overlap refund Pass Agent error | 1 | |||
| Dec-08 | Letter | Overlap refund Station error | 3 | |||
| Dec-08 | Letter | Oyster card Deposit refund | 18 | |||
| Dec-08 | Letter | Pass agent | 4 | |||
| Dec-08 | Letter | Pay as you go Ad hoc load not received | 1 | |||
| Dec-08 | Letter | Pay as you go ATU failed credit card | 2 | |||
| Dec-08 | Letter | Pay as you go ATU failed pick up | 1 | |||
| Dec-08 | Letter | Pay as you go ATU information request | 2 | |||
| Dec-08 | Letter | Pay as you go Balance enquiry | 14 | |||
| Dec-08 | Letter | Pay as you go Cancelled balance | 7 | |||
| Dec-08 | Letter | Pay as you go Incorrect charge | 42 | |||
| Dec-08 | Letter | Pay as you go Unresolved journey | 1 | |||
| Dec-08 | Letter | Recharge/1st Purchase/Telesales | 11 | |||
| Dec-08 | Letter | Refund - chase up | 115 | |||
| Dec-08 | Letter | Registration | 9 | |||
| Dec-08 | Letter | Season ticket | 44 | |||
| Dec-08 | Letter | Staff OHL Staff | 2 | |||
| Dec-08 | Letter | Surrendered card | 52 | |||
| Dec-08 | Letter | Ticket chase up | 5 | |||
| Dec-08 | Letter | Ticket enquiry | 1 | |||
| Dec-08 | Letter | Ticket/Product no longer required | 98 | |||
| Dec-08 | Letter | Trade up/down exchange | 1 | |||
| Dec-08 | Letter | Unhappy with refund received | 3 | |||
| Dec-08 | Letter | Pay as you go ATU failed credit card | 1 | |||
| Dec-08 | (None) | Refund - chase up | 6 | |||
| Dec-08 | (None) | Ticket/Product no longer required | 2 | |||
| Dec-08 | OPUS Website | Pay as you go ATU failed credit card | 266 | |||
| Dec-08 | OPUS Website | Pay as you go ATU failed pick up | 1 | |||
| Dec-08 | OPUS Website | Pay as you go Incorrect charge | 1 | |||
| Dec-08 | Personal visit | Refund - chase up | 1 | |||
| Dec-08 | Personal visit | Ticket/Product no longer required | 2 | |||
| Dec-08 | Telephone | £5 Entry | 2 | |||
| Dec-08 | Telephone | 3rd Party Error - Journey Call | 2 | |||
| Dec-08 | Telephone | 7 Day | 2 | |||
| Dec-08 | Telephone | Automated Refunds Failed - Customer Unaware of Refund | 4 | |||
| Dec-08 | Telephone | Back dated refund Medical | 1 | |||
| Dec-08 | Telephone | Card withdrawn | 14 | |||
| Dec-08 | Telephone | Change of details | 29 | |||
| Dec-08 | Telephone | Data request (DPA) Customer Request | 2 | |||
| Dec-08 | Telephone | Entry/Exit Charge (None) | 4 | |||
| Dec-08 | Telephone | Entry/Exit Charge | 4,703 | |||
| Dec-08 | Telephone | Failed Card (None) | 2 | |||
| Dec-08 | Telephone | Failed Card | 458 | |||
| Dec-08 | Telephone | Freedom of Information Request | 17 | |||
| Dec-08 | Telephone | Interim Tickets Unused tickets | 1 | |||
| Dec-08 | Telephone | Lost & Stolen Card | 1,790 | |||
| Dec-08 | Telephone | Machine failure Bus reader | 1 | |||
| Dec-08 | Telephone | Machine failure Passenger Operated Machine | 3 | |||
| Dec-08 | Telephone | Machine failure TOM | 2 | |||
| Dec-08 | Telephone | Marketing Campaigns Oyster Barclaycard | 5 | |||
| Dec-08 | Telephone | Novacroft error | 3 | |||
| Dec-08 | Telephone | Overlap refund Customer error | 9 | |||
| Dec-08 | Telephone | Overlap refund Pass Agent error | 1 | |||
| Dec-08 | Telephone | Overlap refund Station error | 4 | |||
| Dec-08 | Telephone | Pass agent | 4 | |||
| Dec-08 | Telephone | Pay as you go Ad hoc load not received | 4 | |||
| Dec-08 | Telephone | Pay as you go ATU failed credit card | 118 | |||
| Dec-08 | Telephone | Pay as you go ATU failed pick up | 7 | |||
| Dec-08 | Telephone | Pay as you go ATU information request | 5 | |||
| Dec-08 | Telephone | Pay as you go Balance enquiry | 112 | |||
| Dec-08 | Telephone | Pay as you go Cancelled balance | 15 | |||
| Dec-08 | Telephone | Pay as you go Capping/Best Value | 5 | |||
| Dec-08 | Telephone | Pay as you go Incorrect charge | 220 | |||
| Dec-08 | Telephone | Pay as you go Statement Request | 14 | |||
| Dec-08 | Telephone | Pay as you go Unresolved journey | 4 | |||
| Dec-08 | Telephone | Recharge/1st Purchase/Telesales | 24 | |||
| Dec-08 | Telephone | Refund - chase up (None) | 1 | |||
| Dec-08 | Telephone | Refund - chase up | 53 | |||
| Dec-08 | Telephone | Registration | 98 | |||
| Dec-08 | Telephone | Season ticket | 193 | |||
| Dec-08 | Telephone | Surrendered card | 29 | |||
| Dec-08 | Telephone | Ticket/Product no longer required | 2 | |||
| Dec-08 | Telephone | Trade up/down exchange | 1 | |||
| Dec-08 | Telephone | Website Bus Purchases Online | 1 | |||
| Dec-08 | Telephone | Website Content | 2 | |||
| Dec-08 | Telephone | Website Payment issues | 14 | |||
| Dec-08 | Telephone | Website Technical Issues | 24 | |||
| Dec-08 | Telephone | Wrong Number | 1 | |||
| Jan-09 | £5 Entry | 2 | ||||
| Jan-09 | Automated Refunds Automated Refund Policy/Process | 1 | ||||
| Jan-09 | Automated Refunds Failed - Customer Unaware of Refund | 4 | ||||
| Jan-09 | Automated Refunds Failed - Refund Sent to Wrong Station | 3 | ||||
| Jan-09 | Card withdrawn | 1 | ||||
| Jan-09 | Customer Charter policy | 1 | ||||
| Jan-09 | Data request (DPA) Customer Request | 1 | ||||
| Jan-09 | Entry/Exit Charge | 367 | ||||
| Jan-09 | Failed Card Oyster | 1 | ||||
| Jan-09 | Failed Card | 9 | ||||
| Jan-09 | How to claim | 1 | ||||
| Jan-09 | Interim Tickets Awaiting replacement Oyster card | 1 | ||||
| Jan-09 | Interim Tickets Interim Ticket Policy | 1 | ||||
| Jan-09 | Interim Tickets Season Ticket left at home | 2 | ||||
| Jan-09 | Lost & Stolen Card L&S Process/Policy | 1 | ||||
| Jan-09 | Lost & Stolen Card | 15 | ||||
| Jan-09 | Machine failure Gate | 1 | ||||
| Jan-09 | Machine failure Passenger Operated Machine | 6 | ||||
| Jan-09 | Machine failure TOM | 2 | ||||
| Jan-09 | Misinformation / Unclear Info OHL Staff | 3 | ||||
| Jan-09 | Pay as you go Ad hoc load not received | 1 | ||||
| Jan-09 | Pay as you go ATU failed credit card | 8 | ||||
| Jan-09 | Pay as you go ATU failed pick up | 4 | ||||
| Jan-09 | Pay as you go ATU information request | 2 | ||||
| Jan-09 | Pay as you go Balance enquiry | 17 | ||||
| Jan-09 | Pay as you go Capping/Best Value | 24 | ||||
| Jan-09 | Pay as you go Capping/Best Value (Bus) | 9 | ||||
| Jan-09 | Pay as you go Incorrect charge | 83 | ||||
| Jan-09 | Pay as you go Statement Request | 4 | ||||
| Jan-09 | Recharge/1st Purchase/Telesales | 13 | ||||
| Jan-09 | Refund - chase up | 20 | ||||
| Jan-09 | Registration | 10 | ||||
| Jan-09 | Season ticket | 24 | ||||
| Jan-09 | Staff LU Staff | 1 | ||||
| Jan-09 | Staff OHL Staff | 1 | ||||
| Jan-09 | Surrendered card | 3 | ||||
| Jan-09 | Ticket/Product no longer required | 1 | ||||
| Jan-09 | Unhappy with refund received | 1 | ||||
| Jan-09 | Website Content | 1 | ||||
| Jan-09 | Website Payment issues | 4 | ||||
| Jan-09 | Website Technical Issues | 5 | ||||
| Jan-09 | Entry/Exit Charge | 1 | ||||
| Jan-09 | Fax | Back dated refund Medical | 1 | |||
| Jan-09 | Fax | Duplicate authorisation | 1 | |||
| Jan-09 | Fax | Entry/Exit Charge | 16 | |||
| Jan-09 | Fax | Failed Card | 2 | |||
| Jan-09 | Fax | Interim Tickets Awaiting replacement Oyster card | 1 | |||
| Jan-09 | Fax | Interim Tickets Season Ticket left at home | 2 | |||
| Jan-09 | Fax | Lost & Stolen Card | 9 | |||
| Jan-09 | Fax | Overlap refund Customer error | 1 | |||
| Jan-09 | Fax | Pay as you go Incorrect charge | 7 | |||
| Jan-09 | Fax | Recharge/1st Purchase/Telesales | 2 | |||
| Jan-09 | Fax | Refund - chase up | 9 | |||
| Jan-09 | Letter | Applicable Discount not applied | 2 | |||
| Jan-09 | Letter | Back dated refund Medical | 13 | |||
| Jan-09 | Letter | Back dated refund Non-Medical | 3 | |||
| Jan-09 | Letter | Customer Charter policy | 9 | |||
| Jan-09 | Letter | Duplicate authorisation | 1 | |||
| Jan-09 | Letter | Entry/Exit Charge (None) | 1 | |||
| Jan-09 | Letter | Entry/Exit Charge | 50 | |||
| Jan-09 | Letter | Failed Card Oyster | 1 | |||
| Jan-09 | Letter | Failed Card | 49 | |||
| Jan-09 | Letter | How to claim | 2 | |||
| Jan-09 | Letter | Interim Tickets Awaiting replacement Oyster card | 32 | |||
| Jan-09 | Letter | Interim Tickets Awaiting replacement Student Oyster card | 4 | |||
| Jan-09 | Letter | Interim Tickets Failed card | 651 | |||
| Jan-09 | Letter | Interim Tickets Interim Ticket Policy | 30 | |||
| Jan-09 | Letter | Interim Tickets Season Ticket left at home | 317 | |||
| Jan-09 | Letter | Interim Tickets Unused tickets | 48 | |||
| Jan-09 | Letter | Lost & Stolen Card | 10 | |||
| Jan-09 | Letter | Machine failure Bus reader | 1 | |||
| Jan-09 | Letter | Machine failure Passenger Operated Machine | 3 | |||
| Jan-09 | Letter | Misinformation / Unclear Info LU Staff | 1 | |||
| Jan-09 | Letter | Misinformation / Unclear Info NR Staff | 1 | |||
| Jan-09 | Letter | Misinformation / Unclear Info Ticket Stop / Newsagent | 1 | |||
| Jan-09 | Letter | Overlap refund Customer error | 4 | |||
| Jan-09 | Letter | Overlap refund Pass Agent error | 2 | |||
| Jan-09 | Letter | Overlap refund Station error | 3 | |||
| Jan-09 | Letter | Oyster card Deposit refund | 37 | |||
| Jan-09 | Letter | Pass agent | 4 | |||
| Jan-09 | Letter | Pay as you go ATU failed credit card | 1 | |||
| Jan-09 | Letter | Pay as you go ATU failed pick up | 1 | |||
| Jan-09 | Letter | Pay as you go ATU information request | 3 | |||
| Jan-09 | Letter | Pay as you go Balance enquiry | 3 | |||
| Jan-09 | Letter | Pay as you go Cancelled balance | 2 | |||
| Jan-09 | Letter | Pay as you go Capping/Best Value | 4 | |||
| Jan-09 | Letter | Pay as you go Incorrect charge | 21 | |||
| Jan-09 | Letter | Pay as you go Statement Request | 1 | |||
| Jan-09 | Letter | Recharge/1st Purchase/Telesales | 9 | |||
| Jan-09 | Letter | Refund - chase up | 207 | |||
| Jan-09 | Letter | Registration | 4 | |||
| Jan-09 | Letter | Season ticket | 27 | |||
| Jan-09 | Letter | Surrendered card | 20 | |||
| Jan-09 | Letter | Ticket/Product no longer required | 208 | |||
| Jan-09 | Letter | Unhappy with refund received | 1 | |||
| Jan-09 | Letter | Pay as you go Incorrect charge | 1 | |||
| Jan-09 | Letter | Season ticket | 1 | |||
| Jan-09 | OPUS Website | Pay as you go ATU failed credit card | 245 | |||
| Jan-09 | Personal visit | Pay as you go ATU failed credit card | 1 | |||
| Jan-09 | Telephone | 3rd Party Error - Journey Call | 7 | |||
| Jan-09 | Telephone | Applicable Discount not applied | 4 | |||
| Jan-09 | Telephone | Automated Refunds Automated Refund Policy/Process | 2 | |||
| Jan-09 | Telephone | Automated Refunds Failed - Customer Unaware of Refund | 3 | |||
| Jan-09 | Telephone | Automated Refunds Failed - Refund Sent to Wrong Station | 4 | |||
| Jan-09 | Telephone | Card withdrawn | 20 | |||
| Jan-09 | Telephone | Change of details | 38 | |||
| Jan-09 | Telephone | Customer Abandoned | 2 | |||
| Jan-09 | Telephone | Entry/Exit Charge (None) | 10 | |||
| Jan-09 | Telephone | Entry/Exit Charge | 5,257 | |||
| Jan-09 | Telephone | Failed Card (None) | 2 | |||
| Jan-09 | Telephone | Failed Card | 626 | |||
| Jan-09 | Telephone | Freedom of Information Request | 27 | |||
| Jan-09 | Telephone | How to apply | 1 | |||
| Jan-09 | Telephone | Interim Tickets Failed card | 3 | |||
| Jan-09 | Telephone | Interim Tickets Interim Ticket Policy | 2 | |||
| Jan-09 | Telephone | Interim Tickets Season Ticket left at home | 2 | |||
| Jan-09 | Telephone | IVR Comments | 2 | |||
| Jan-09 | Telephone | Lost & Stolen Card (None) | 5 | |||
| Jan-09 | Telephone | Lost & Stolen Card | 2,413 | |||
| Jan-09 | Telephone | Machine failure Bus reader | 2 | |||
| Jan-09 | Telephone | Machine failure Gate | 2 | |||
| Jan-09 | Telephone | Machine failure Passenger Operated Machine | 8 | |||
| Jan-09 | Telephone | Machine failure TOM | 2 | |||
| Jan-09 | Telephone | Marketing Campaigns Oyster Barclaycard | 9 | |||
| Jan-09 | Telephone | Marketing Campaigns Oyster Barclaycard - Barclaycard Query | 2 | |||
| Jan-09 | Telephone | Misinformation / Unclear Info OHL Staff | 1 | |||
| Jan-09 | Telephone | Novacroft error | 1 | |||
| Jan-09 | Telephone | Overlap refund Customer error | 5 | |||
| Jan-09 | Telephone | Overlap refund Pass Agent error | 1 | |||
| Jan-09 | Telephone | Overlap refund Station error | 4 | |||
| Jan-09 | Telephone | Pass agent | 12 | |||
| Jan-09 | Telephone | Pay as you go Ad hoc load not received | 2 | |||
| Jan-09 | Telephone | Pay as you go ATU failed credit card | 173 | |||
| Jan-09 | Telephone | Pay as you go ATU failed pick up | 10 | |||
| Jan-09 | Telephone | Pay as you go ATU information request | 9 | |||
| Jan-09 | Telephone | Pay as you go Balance enquiry | 158 | |||
| Jan-09 | Telephone | Pay as you go Cancelled balance | 19 | |||
| Jan-09 | Telephone | Pay as you go Capping/Best Value | 25 | |||
| Jan-09 | Telephone | Pay as you go Capping/Best Value (Bus) | 184 | |||
| Jan-09 | Telephone | Pay as you go Incorrect charge | 277 | |||
| Jan-09 | Telephone | Pay as you go Statement Request | 15 | |||
| Jan-09 | Telephone | Pay as you go Unresolved journey | 13 | |||
| Jan-09 | Telephone | Query from station staff | 5 | |||
| Jan-09 | Telephone | Recharge/1st Purchase/Telesales | 13 | |||
| Jan-09 | Telephone | Refund - chase up | 64 | |||
| Jan-09 | Telephone | Registration | 90 | |||
| Jan-09 | Telephone | Season ticket | 209 | |||
| Jan-09 | Telephone | Surrendered card | 80 | |||
| Jan-09 | Telephone | Ticket/Product no longer required | 5 | |||
| Jan-09 | Telephone | Trade up/down exchange | 1 | |||
| Jan-09 | Telephone | Website Bus Purchases Online | 2 | |||
| Jan-09 | Telephone | Website Content | 7 | |||
| Jan-09 | Telephone | Website Payment issues | 17 | |||
| Jan-09 | Telephone | Website Technical Issues | 34 | |||
| Feb-09 | £5 Entry | 2 | ||||
| Feb-09 | Applicable Discount not applied | 1 | ||||
| Feb-09 | Automated Refunds Automated Refund Policy/Process | 2 | ||||
| Feb-09 | Automated Refunds Failed - Refund Sent to Wrong Station | 1 | ||||
| Feb-09 | Back dated refund Non-Medical | 2 | ||||
| Feb-09 | Data request (DPA) Customer Request | 2 | ||||
| Feb-09 | Duplicate authorisation | 1 | ||||
| Feb-09 | Entry/Exit Charge (None) | 1 | ||||
| Feb-09 | Entry/Exit Charge | 398 | ||||
| Feb-09 | Failed Card | 7 | ||||
| Feb-09 | How to claim | 1 | ||||
| Feb-09 | Interim Tickets Interim Ticket Policy | 1 | ||||
| Feb-09 | Interim Tickets Unused tickets | 1 | ||||
| Feb-09 | Lost & Stolen Card General Refund Complaint (ARC) | 1 | ||||
| Feb-09 | Lost & Stolen Card L&S Process/Policy | 3 | ||||
| Feb-09 | Lost & Stolen Card | 13 | ||||
| Feb-09 | Machine failure Passenger Operated Machine | 7 | ||||
| Feb-09 | Machine failure TOM | 1 | ||||
| Feb-09 | Misinformation / Unclear Info Bus Staff | 2 | ||||
| Feb-09 | Misinformation / Unclear Info LU Staff | 1 | ||||
| Feb-09 | Pass agent | 2 | ||||
| Feb-09 | Pay as you go Ad hoc load not received | 3 | ||||
| Feb-09 | Pay as you go Adverse Weather Conditions | 15 | ||||
| Feb-09 | Pay as you go ATU failed credit card | 7 | ||||
| Feb-09 | Pay as you go Balance enquiry | 17 | ||||
| Feb-09 | Pay as you go Cancelled balance | 4 | ||||
| Feb-09 | Pay as you go Capping/Best Value | 16 | ||||
| Feb-09 | Pay as you go Incorrect charge | 114 | ||||
| Feb-09 | Pay as you go Statement Request | 4 | ||||
| Feb-09 | Pay as you go Unresolved journey | 15 | ||||
| Feb-09 | Recharge/1st Purchase/Telesales | 4 | ||||
| Feb-09 | Refund - chase up (None) | 1 | ||||
| Feb-09 | Refund - chase up | 18 | ||||
| Feb-09 | Registration | 3 | ||||
| Feb-09 | Season ticket | 10 | ||||
| Feb-09 | Staff LU Staff | 1 | ||||
| Feb-09 | Surrendered card | 7 | ||||
| Feb-09 | Trade up/down exchange | 1 | ||||
| Feb-09 | Unhappy with refund received | 2 | ||||
| Feb-09 | Website Content | 3 | ||||
| Feb-09 | Website Technical Issues | 4 | ||||
| Feb-09 | Fax | £5 Entry | 6 | |||
| Feb-09 | Fax | Entry/Exit Charge | 3 | |||
| Feb-09 | Fax | Failed Card Oyster | 1 | |||
| Feb-09 | Fax | Interim Tickets Season Ticket left at home | 2 | |||
| Feb-09 | Fax | Lost & Stolen Card | 1 | |||
| Feb-09 | Fax | Recharge/1st Purchase/Telesales | 1 | |||
| Feb-09 | Fax | Refund - chase up | 12 | |||
| Feb-09 | Fax | Registration | 1 | |||
| Feb-09 | Fax | Surrendered card | 1 | |||
| Feb-09 | Letter | £5 Entry | 13 | |||
| Feb-09 | Letter | Back dated refund Medical | 10 | |||
| Feb-09 | Letter | Back dated refund Non-Medical | 5 | |||
| Feb-09 | Letter | Card withdrawn | 2 | |||
| Feb-09 | Letter | Change of details | 1 | |||
| Feb-09 | Letter | Customer Charter policy | 7 | |||
| Feb-09 | Letter | Data request (DPA) Customer Request | 1 | |||
| Feb-09 | Letter | Duplicate authorisation | 2 | |||
| Feb-09 | Letter | Entry/Exit Charge | 63 | |||
| Feb-09 | Letter | Failed Card Oyster | 1 | |||
| Feb-09 | Letter | Failed Card | 58 | |||
| Feb-09 | Letter | How to claim | 2 | |||
| Feb-09 | Letter | Interim Tickets Awaiting replacement Oyster card | 20 | |||
| Feb-09 | Letter | Interim Tickets Awaiting replacement Student Oyster card | 3 | |||
| Feb-09 | Letter | Interim Tickets Failed card | 635 | |||
| Feb-09 | Letter | Interim Tickets Interim Ticket Policy | 29 | |||
| Feb-09 | Letter | Interim Tickets Season Ticket left at home | 385 | |||
| Feb-09 | Letter | Interim Tickets Unused tickets | 53 | |||
| Feb-09 | Letter | Lost & Stolen Card L&S Process/Policy | 1 | |||
| Feb-09 | Letter | Lost & Stolen Card (None) | 1 | |||
| Feb-09 | Letter | Lost & Stolen Card | 19 | |||
| Feb-09 | Letter | Machine failure Gate | 2 | |||
| Feb-09 | Letter | Machine failure Passenger Operated Machine | 2 | |||
| Feb-09 | Letter | Overlap refund Customer error | 2 | |||
| Feb-09 | Letter | Overlap refund Station error | 1 | |||
| Feb-09 | Letter | Oyster card Deposit refund | 19 | |||
| Feb-09 | Letter | Pay as you go Adverse Weather Conditions | 3 | |||
| Feb-09 | Letter | Pay as you go ATU failed credit card | 2 | |||
| Feb-09 | Letter | Pay as you go Balance enquiry | 9 | |||
| Feb-09 | Letter | Pay as you go Cancelled balance | 1 | |||
| Feb-09 | Letter | Pay as you go Capping/Best Value | 1 | |||
| Feb-09 | Letter | Pay as you go Incorrect charge | 42 | |||
| Feb-09 | Letter | Recharge/1st Purchase/Telesales | 7 | |||
| Feb-09 | Letter | Refund - chase up | 218 | |||
| Feb-09 | Letter | Registration | 5 | |||
| Feb-09 | Letter | Season ticket | 25 | |||
| Feb-09 | Letter | Staff Bus Staff | 1 | |||
| Feb-09 | Letter | Staff LU Staff | 1 | |||
| Feb-09 | Letter | Staff OHL | 1 | |||
| Feb-09 | Letter | Surrendered card | 35 | |||
| Feb-09 | Letter | Ticket chase up | 2 | |||
| Feb-09 | Letter | Ticket/Product no longer required | 193 | |||
| Feb-09 | Letter | Trade up/down exchange | 2 | |||
| Feb-09 | Letter | Unhappy with refund received | 2 | |||
| Feb-09 | Letter | Website Technical Issues | 1 | |||
| Feb-09 | (None) | Refund - chase up | 8 | |||
| Feb-09 | OPUS Website | Pay as you go ATU Cyber Source | 1 | |||
| Feb-09 | OPUS Website | Pay as you go ATU failed credit card | 209 | |||
| Feb-09 | OPUS Website | Pay as you go ATU failed pick up | 3 | |||
| Feb-09 | OPUS Website | Pay as you go Balance enquiry | 2 | |||
| Feb-09 | Personal visit | Failed Card | 1 | |||
| Feb-09 | Personal visit | Ticket/Product no longer required | 1 | |||
| Feb-09 | Telephone | 3rd Party Error - Journey Call | 5 | |||
| Feb-09 | Telephone | 7 Day | 1 | |||
| Feb-09 | Telephone | Applicable Discount not applied (None) | 1 | |||
| Feb-09 | Telephone | Applicable Discount not applied | 1 | |||
| Feb-09 | Telephone | Automated Refunds Automated Refund Policy/Process | 4 | |||
| Feb-09 | Telephone | Automated Refunds Failed - Customer Unaware of Refund | 5 | |||
| Feb-09 | Telephone | Automated Refunds Failed - Refund Sent to Wrong Station | 2 | |||
| Feb-09 | Telephone | Card withdrawn | 18 | |||
| Feb-09 | Telephone | Change of details | 36 | |||
| Feb-09 | Telephone | Customer Charter policy | 2 | |||
| Feb-09 | Telephone | Data request (DPA) Police Request | 1 | |||
| Feb-09 | Telephone | Duplicate authorisation | 1 | |||
| Feb-09 | Telephone | Entry/Exit Charge (None) | 9 | |||
| Feb-09 | Telephone | Entry/Exit Charge | 5,663 | |||
| Feb-09 | Telephone | Failed Card (None) | 2 | |||
| Feb-09 | Telephone | Failed Card Oyster | 1 | |||
| Feb-09 | Telephone | Failed Card | 531 | |||
| Feb-09 | Telephone | Freedom of Information Request | 22 | |||
| Feb-09 | Telephone | IVR Comments | 1 | |||
| Feb-09 | Telephone | Lost Monthly ticket Purchased at station | 1 | |||
| Feb-09 | Telephone | Lost & Stolen Card (None) | 3 | |||
| Feb-09 | Telephone | Lost & Stolen Card | 2,247 | |||
| Feb-09 | Telephone | Machine failure DLR Validator | 1 | |||
| Feb-09 | Telephone | Machine failure Gate | 1 | |||
| Feb-09 | Telephone | Machine failure Passenger Operated Machine | 4 | |||
| Feb-09 | Telephone | Machine failure TOM | 4 | |||
| Feb-09 | Telephone | Marketing Campaigns Oyster Barclaycard | 3 | |||
| Feb-09 | Telephone | Marketing Campaigns Oyster Barclaycard - Barclaycard Query | 1 | |||
| Feb-09 | Telephone | Misinformation / Unclear Info LU Staff | 1 | |||
| Feb-09 | Telephone | New Website Logging On | 1 | |||
| Feb-09 | Telephone | Overlap refund Customer error | 11 | |||
| Feb-09 | Telephone | Overlap refund Pass Agent error | 3 | |||
| Feb-09 | Telephone | Overlap refund Station error | 5 | |||
| Feb-09 | Telephone | Oyster card Deposit refund | 1 | |||
| Feb-09 | Telephone | Pass agent | 8 | |||
| Feb-09 | Telephone | Pay as you go Ad hoc load not received | 2 | |||
| Feb-09 | Telephone | Pay as you go Adverse Weather Conditions | 17 | |||
| Feb-09 | Telephone | Pay as you go ATU Cyber Source | 1 | |||
| Feb-09 | Telephone | Pay as you go ATU failed credit card | 164 | |||
| Feb-09 | Telephone | Pay as you go ATU failed pick up | 4 | |||
| Feb-09 | Telephone | Pay as you go ATU information request | 4 | |||
| Feb-09 | Telephone | Pay as you go Balance enquiry | 154 | |||
| Feb-09 | Telephone | Pay as you go Cancelled balance | 16 | |||
| Feb-09 | Telephone | Pay as you go Capping/Best Value | 5 | |||
| Feb-09 | Telephone | Pay as you go Capping/Best Value (Bus) | 3 | |||
| Feb-09 | Telephone | Pay as you go Incorrect charge | 273 | |||
| Feb-09 | Telephone | Pay as you go Statement Request | 17 | |||
| Feb-09 | Telephone | Pay as you go Unresolved journey | 28 | |||
| Feb-09 | Telephone | Query from station staff | 4 | |||
| Feb-09 | Telephone | Recharge/1st Purchase/Telesales | 29 | |||
| Feb-09 | Telephone | Refund - chase up | 65 | |||
| Feb-09 | Telephone | Registration | 68 | |||
| Feb-09 | Telephone | Season ticket | 195 | |||
| Feb-09 | Telephone | Staff OHL Staff | 1 | |||
| Feb-09 | Telephone | Surrendered card | 49 | |||
| Feb-09 | Telephone | Ticket/Product no longer required | 37 | |||
| Feb-09 | Telephone | Trade up/down exchange | 2 | |||
| Feb-09 | Telephone | Unable to buy Oyster Product Ticket Stop / Newsagent | 1 | |||
| Feb-09 | Telephone | Website Cant Log In | 1 | |||
| Feb-09 | Telephone | Website Content | 7 | |||
| Feb-09 | Telephone | Website Payment issues | 16 | |||
| Feb-09 | Telephone | Website Technical Issues | 33 | |||
| Mar-09 | Automated Refunds Automated Refund Policy/Process | 4 | ||||
| Mar-09 | Availablity on national rail | 1 | ||||
| Mar-09 | Change of details | 1 | ||||
| Mar-09 | Customer Charter policy | 1 | ||||
| Mar-09 | Data request (DPA) Customer Request | 1 | ||||
| Mar-09 | Duplicate authorisation | 2 | ||||
| Mar-09 | Entry/Exit Charge (None) | 1 | ||||
| Mar-09 | Entry/Exit Charge | 258 | ||||
| Mar-09 | Failed Card | 4 | ||||
| Mar-09 | Interim Tickets Awaiting replacement Oyster card | 1 | ||||
| Mar-09 | Interim Tickets Awaiting replacement Student Oyster card | 1 | ||||
| Mar-09 | Interim Tickets Season Ticket left at home | 1 | ||||
| Mar-09 | Lost & Stolen Card | 8 | ||||
| Mar-09 | Machine failure Passenger Operated Machine | 1 | ||||
| Mar-09 | Machine failure TOM | 1 | ||||
| Mar-09 | Misinformation / Unclear Info LU Staff | 1 | ||||
| Mar-09 | Misinformation / Unclear Info OHL Staff | 1 | ||||
| Mar-09 | Overlap refund Customer error | 1 | ||||
| Mar-09 | Pay as you go Ad hoc load not received | 1 | ||||
| Mar-09 | Pay as you go ATU failed credit card | 2 | ||||
| Mar-09 | Pay as you go ATU information request | 2 | ||||
| Mar-09 | Pay as you go Balance enquiry | 11 | ||||
| Mar-09 | Pay as you go Cancelled balance | 2 | ||||
| Mar-09 | Pay as you go Capping/Best Value | 10 | ||||
| Mar-09 | Pay as you go Incorrect charge | 61 | ||||
| Mar-09 | Pay as you go Statement Request | 4 | ||||
| Mar-09 | Pay as you go Unresolved journey | 9 | ||||
| Mar-09 | Recharge/1st Purchase/Telesales | 4 | ||||
| Mar-09 | Refund - chase up | 32 | ||||
| Mar-09 | Registration | 2 | ||||
| Mar-09 | Season ticket | 10 | ||||
| Mar-09 | Staff OHL Staff | 1 | ||||
| Mar-09 | Surrendered card Oyster | 1 | ||||
| Mar-09 | Surrendered card | 4 | ||||
| Mar-09 | Ticket/Product no longer required | 1 | ||||
| Mar-09 | Trade up/down exchange | 1 | ||||
| Mar-09 | Website Content | 1 | ||||
| Mar-09 | Website Payment issues | 1 | ||||
| Mar-09 | Website Technical Issues | 2 | ||||
| Mar-09 | Fax | £5 Entry | 4 | |||
| Mar-09 | Fax | Entry/Exit Charge | 12 | |||
| Mar-09 | Fax | Failed Card | 1 | |||
| Mar-09 | Fax | Interim Tickets Season Ticket left at home | 3 | |||
| Mar-09 | Fax | Lost & Stolen Card L&S Process/Policy | 1 | |||
| Mar-09 | Fax | Lost & Stolen Card | 5 | |||
| Mar-09 | Fax | Machine failure Bus reader | 1 | |||
| Mar-09 | Fax | Pay as you go Balance enquiry | 1 | |||
| Mar-09 | Fax | Pay as you go Cancelled balance | 5 | |||
| Mar-09 | Fax | Pay as you go Incorrect charge | 14 | |||
| Mar-09 | Fax | Recharge/1st Purchase/Telesales | 2 | |||
| Mar-09 | Fax | Refund - chase up | 6 | |||
| Mar-09 | Fax | Registration | 2 | |||
| Mar-09 | Fax | Season ticket | 2 | |||
| Mar-09 | Fax | Surrendered card | 1 | |||
| Mar-09 | Fax | Ticket/Product no longer required | 1 | |||
| Mar-09 | Letter | £5 Entry | 3 | |||
| Mar-09 | Letter | Availablity on national rail | 1 | |||
| Mar-09 | Letter | Back dated refund Medical | 8 | |||
| Mar-09 | Letter | Back dated refund Non-Medical | 2 | |||
| Mar-09 | Letter | Card withdrawn | 2 | |||
| Mar-09 | Letter | Customer Charter policy | 1 | |||
| Mar-09 | Letter | Duplicate authorisation | 2 | |||
| Mar-09 | Letter | Entry/Exit Charge | 72 | |||
| Mar-09 | Letter | Failed Card | 199 | |||
| Mar-09 | Letter | Interim Tickets Awaiting replacement Oyster card | 23 | |||
| Mar-09 | Letter | Interim Tickets Awaiting replacement Student Oyster card | 29 | |||
| Mar-09 | Letter | Interim Tickets Failed card | 603 | |||
| Mar-09 | Letter | Interim Tickets Interim Ticket Policy | 29 | |||
| Mar-09 | Letter | Interim Tickets Season Ticket left at home | 455 | |||
| Mar-09 | Letter | Interim Tickets Unused tickets | 44 | |||
| Mar-09 | Letter | Lost & Stolen Card General Refund Complaint (ARC) | 1 | |||
| Mar-09 | Letter | Lost & Stolen Card | 25 | |||
| Mar-09 | Letter | Overlap refund Customer error | 3 | |||
| Mar-09 | Letter | Overlap refund Pass Agent error | 1 | |||
| Mar-09 | Letter | Oyster card Deposit refund | 8 | |||
| Mar-09 | Letter | Pass agent | 3 | |||
| Mar-09 | Letter | Pay as you go Adverse Weather Conditions | 2 | |||
| Mar-09 | Letter | Pay as you go Balance enquiry | 3 | |||
| Mar-09 | Letter | Pay as you go Cancelled balance | 2 | |||
| Mar-09 | Letter | Pay as you go Incorrect charge | 43 | |||
| Mar-09 | Letter | Recharge/1st Purchase/Telesales | 12 | |||
| Mar-09 | Letter | Refund - chase up | 135 | |||
| Mar-09 | Letter | Registration | 4 | |||
| Mar-09 | Letter | Season ticket | 34 | |||
| Mar-09 | Letter | Surrendered card | 40 | |||
| Mar-09 | Letter | Ticket/Product no longer required | 176 | |||
| Mar-09 | Letter | Unhappy with refund received | 2 | |||
| Mar-09 | Letter | Website Payment issues | 1 | |||
| Mar-09 | (None) | Refund - chase up | 39 | |||
| Mar-09 | (None) | Ticket/Product no longer required | 2 | |||
| Mar-09 | OPUS Website | Pay as you go ATU failed credit card | 218 | |||
| Mar-09 | Personal visit | Entry/Exit Charge | 1 | |||
| Mar-09 | Personal visit | Pay as you go ATU failed credit card | 1 | |||
| Mar-09 | Telephone | 3rd Party Error - Journey Call | 6 | |||
| Mar-09 | Telephone | 7 Day | 1 | |||
| Mar-09 | Telephone | Applicable Discount not applied | 1 | |||
| Mar-09 | Telephone | Automated Refunds Automated Refund Policy/Process | 1 | |||
| Mar-09 | Telephone | Automated Refunds Failed - Customer Unaware of Refund | 5 | |||
| Mar-09 | Telephone | Automated Refunds Failed - Refund Sent to Wrong Station | 1 | |||
| Mar-09 | Telephone | Card withdrawn | 42 | |||
| Mar-09 | Telephone | Change of details | 19 | |||
| Mar-09 | Telephone | Data request (DPA) Customer Request | 5 | |||
| Mar-09 | Telephone | Duplicate authorisation | 1 | |||
| Mar-09 | Telephone | Entry/Exit Charge (None) | 11 | |||
| Mar-09 | Telephone | Entry/Exit Charge | 5,417 | |||
| Mar-09 | Telephone | Failed Card | 625 | |||
| Mar-09 | Telephone | Freedom of Information Request | 21 | |||
| Mar-09 | Telephone | Interim Tickets Season Ticket left at home | 1 | |||
| Mar-09 | Telephone | Lost & Stolen Card (None) | 2 | |||
| Mar-09 | Telephone | Lost & Stolen Card | 2,494 | |||
| Mar-09 | Telephone | Machine failure Passenger Operated Machine | 6 | |||
| Mar-09 | Telephone | Machine failure TOM | 1 | |||
| Mar-09 | Telephone | Marketing Campaigns Oyster Barclaycard | 8 | |||
| Mar-09 | Telephone | Marketing Campaigns Oyster Barclaycard - Barclaycard Query | 1 | |||
| Mar-09 | Telephone | Misinformation / Unclear Info Bus Staff | 1 | |||
| Mar-09 | Telephone | Overlap refund Customer error | 7 | |||
| Mar-09 | Telephone | Overlap refund Pass Agent error | 2 | |||
| Mar-09 | Telephone | Overlap refund Station error | 9 | |||
| Mar-09 | Telephone | Pass agent | 7 | |||
| Mar-09 | Telephone | Pay as you go Ad hoc load not received | 8 | |||
| Mar-09 | Telephone | Pay as you go ATU Cyber Source | 2 | |||
| Mar-09 | Telephone | Pay as you go ATU failed credit card | 231 | |||
| Mar-09 | Telephone | Pay as you go ATU failed pick up | 11 | |||
| Mar-09 | Telephone | Pay as you go ATU information request | 8 | |||
| Mar-09 | Telephone | Pay as you go Balance enquiry | 171 | |||
| Mar-09 | Telephone | Pay as you go Cancelled balance | 20 | |||
| Mar-09 | Telephone | Pay as you go Capping/Best Value | 13 | |||
| Mar-09 | Telephone | Pay as you go Capping/Best Value (Bus) | 2 | |||
| Mar-09 | Telephone | Pay as you go Incorrect charge | 355 | |||
| Mar-09 | Telephone | Pay as you go Statement Request | 24 | |||
| Mar-09 | Telephone | Pay as you go Unresolved journey | 7 | |||
| Mar-09 | Telephone | Query from station staff | 3 | |||
| Mar-09 | Telephone | Recharge/1st Purchase/Telesales | 21 | |||
| Mar-09 | Telephone | Refund - chase up | 59 | |||
| Mar-09 | Telephone | Registration | 87 | |||
| Mar-09 | Telephone | Season ticket | 171 | |||
| Mar-09 | Telephone | Surrendered card (None) | 2 | |||
| Mar-09 | Telephone | Surrendered card | 66 | |||
| Mar-09 | Telephone | Ticket/Product no longer required | 11 | |||
| Mar-09 | Telephone | Trade up/down exchange | 2 | |||
| Mar-09 | Telephone | Under 11 Free Travel | 1 | |||
| Mar-09 | Telephone | Website Bus Purchases Online | 1 | |||
| Mar-09 | Telephone | Website Content | 3 | |||
| Mar-09 | Telephone | Website Payment issues | 23 | |||
| Mar-09 | Telephone | Website Technical Issues | 44 | |||
| Apr-09 | Applicable Discount not applied | 1 | ||||
| Apr-09 | Automated Refunds Automated Refund Policy/Process | 1 | ||||
| Apr-09 | Automated Refunds Failed - Refund Sent to Wrong Station | 1 | ||||
| Apr-09 | Availablity on national rail | 1 | ||||
| Apr-09 | Back dated refund Medical | 1 | ||||
| Apr-09 | Back dated refund Non-Medical | 1 | ||||
| Apr-09 | Card withdrawn | 2 | ||||
| Apr-09 | Duplicate authorisation | 1 | ||||
| Apr-09 | Entry/Exit Charge (None) | 1 | ||||
| Apr-09 | Entry/Exit Charge | 262 | ||||
| Apr-09 | Failed Card | 7 | ||||
| Apr-09 | How to claim | 1 | ||||
| Apr-09 | Interim Tickets Interim Ticket Policy | 7 | ||||
| Apr-09 | Interim Tickets Season Ticket left at home | 1 | ||||
| Apr-09 | Interim Tickets Unused tickets | 1 | ||||
| Apr-09 | Lost & Stolen Card | 8 | ||||
| Apr-09 | Overlap refund Customer error | 2 | ||||
| Apr-09 | Pay as you go Ad hoc load not received | 4 | ||||
| Apr-09 | Pay as you go ATU Cyber Source | 1 | ||||
| Apr-09 | Pay as you go ATU failed credit card | 6 | ||||
| Apr-09 | Pay as you go ATU failed pick up | 1 | ||||
| Apr-09 | Pay as you go ATU information request | 5 | ||||
| Apr-09 | Pay as you go Balance enquiry | 17 | ||||
| Apr-09 | Pay as you go Cancelled balance | 1 | ||||
| Apr-09 | Pay as you go Capping/Best Value | 11 | ||||
| Apr-09 | Pay as you go Incorrect charge | 75 | ||||
| Apr-09 | Pay as you go Statement Request | 4 | ||||
| Apr-09 | Pay as you go Unresolved journey | 6 | ||||
| Apr-09 | Recharge/1st Purchase/Telesales | 3 | ||||
| Apr-09 | Refund - chase up | 41 | ||||
| Apr-09 | Registration | 3 | ||||
| Apr-09 | Season ticket | 11 | ||||
| Apr-09 | Surrendered card | 7 | ||||
| Apr-09 | Ticket/Product no longer required | 4 | ||||
| Apr-09 | Website Payment issues | 2 | ||||
| Apr-09 | Website Technical Issues | 2 | ||||
| Apr-09 | Entry/Exit Charge | 1 | ||||
| Apr-09 | Refund - chase up | 3 | ||||
| Apr-09 | Fax | £5 Entry | 1 | |||
| Apr-09 | Fax | Duplicate authorisation | 1 | |||
| Apr-09 | Fax | Entry/Exit Charge | 43 | |||
| Apr-09 | Fax | Failed Card | 3 | |||
| Apr-09 | Fax | Interim Tickets Interim Ticket Policy | 1 | |||
| Apr-09 | Fax | Interim Tickets Season Ticket left at home | 2 | |||
| Apr-09 | Fax | Lost & Stolen Card | 3 | |||
| Apr-09 | Fax | Pay as you go Ad hoc load not received | 2 | |||
| Apr-09 | Fax | Pay as you go ATU information request | 1 | |||
| Apr-09 | Fax | Pay as you go Balance enquiry | 3 | |||
| Apr-09 | Fax | Pay as you go Cancelled balance | 1 | |||
| Apr-09 | Fax | Pay as you go Incorrect charge | 13 | |||
| Apr-09 | Fax | Pay as you go Unresolved journey | 2 | |||
| Apr-09 | Fax | Refund - chase up | 14 | |||
| Apr-09 | Fax | Season ticket | 7 | |||
| Apr-09 | Fax | Surrendered card | 2 | |||
| Apr-09 | Fax | Ticket/Product no longer required | 1 | |||
| Apr-09 | Fax | Trade up/down exchange | 1 | |||
| Apr-09 | Letter | Back dated refund Medical | 4 | |||
| Apr-09 | Letter | Back dated refund Non-Medical | 6 | |||
| Apr-09 | Letter | Card withdrawn | 4 | |||
| Apr-09 | Letter | Customer Charter policy | 5 | |||
| Apr-09 | Letter | Data request (DPA) Customer Request | 1 | |||
| Apr-09 | Letter | Duplicate authorisation | 2 | |||
| Apr-09 | Letter | Entry/Exit Charge | 74 | |||
| Apr-09 | Letter | Failed Card (None) | 1 | |||
| Apr-09 | Letter | Failed Card | 174 | |||
| Apr-09 | Letter | Interim Tickets Awaiting replacement Oyster card | 16 | |||
| Apr-09 | Letter | Interim Tickets Awaiting replacement Student Oyster card | 44 | |||
| Apr-09 | Letter | Interim Tickets Failed card | 411 | |||
| Apr-09 | Letter | Interim Tickets Interim Ticket Policy | 31 | |||
| Apr-09 | Letter | Interim Tickets Season Ticket left at home | 377 | |||
| Apr-09 | Letter | Interim Tickets Unused tickets | 40 | |||
| Apr-09 | Letter | Lost & Stolen Card General Refund Complaint (ARC) | 1 | |||
| Apr-09 | Letter | Lost & Stolen Card General Replacement (ARC) | 1 | |||
| Apr-09 | Letter | Lost & Stolen Card | 25 | |||
| Apr-09 | Letter | Machine failure Bus reader | 1 | |||
| Apr-09 | Letter | Machine failure Gate | 1 | |||
| Apr-09 | Letter | Machine failure Passenger Operated Machine | 4 | |||
| Apr-09 | Letter | Machine failure TOM | 1 | |||
| Apr-09 | Letter | Misinformation / Unclear Info LU Staff | 1 | |||
| Apr-09 | Letter | Overlap refund Customer error | 2 | |||
| Apr-09 | Letter | Oyster card Deposit refund | 19 | |||
| Apr-09 | Letter | Pay as you go Ad hoc load not received | 1 | |||
| Apr-09 | Letter | Pay as you go ATU failed credit card | 1 | |||
| Apr-09 | Letter | Pay as you go ATU failed pick up | 1 | |||
| Apr-09 | Letter | Pay as you go ATU information request | 2 | |||
| Apr-09 | Letter | Pay as you go Balance enquiry | 14 | |||
| Apr-09 | Letter | Pay as you go Cancelled balance | 2 | |||
| Apr-09 | Letter | Pay as you go Incorrect charge | 31 | |||
| Apr-09 | Letter | Recharge/1st Purchase/Telesales | 13 | |||
| Apr-09 | Letter | Refund - chase up | 147 | |||
| Apr-09 | Letter | Registration | 8 | |||
| Apr-09 | Letter | Season ticket | 48 | |||
| Apr-09 | Letter | Surrendered card | 67 | |||
| Apr-09 | Letter | Ticket chase up | 1 | |||
| Apr-09 | Letter | Ticket/Product no longer required | 168 | |||
| Apr-09 | Letter | Trade up/down exchange | 2 | |||
| Apr-09 | Letter | Website Content | 1 | |||
| Apr-09 | (None) | Refund - chase up | 1 | |||
| Apr-09 | (None) | Ticket/Product no longer required | 7 | |||
| Apr-09 | (None) | Trade up/down exchange | 1 | |||
| Apr-09 | OPUS Website | Pay as you go ATU failed credit card | 202 | |||
| Apr-09 | OPUS Website | Pay as you go ATU failed pick up | 3 | |||
| Apr-09 | OPUS Website | Pay as you go ATU information request | 1 | |||
| Apr-09 | OPUS Website | Pay as you go Balance enquiry | 1 | |||
| Apr-09 | Telephone | 3rd Party Error - Journey Call | 9 | |||
| Apr-09 | Telephone | Automated Refunds Automated Refund Policy/Process | 3 | |||
| Apr-09 | Telephone | Automated Refunds Failed - Customer Unaware of Refund | 4 | |||
| Apr-09 | Telephone | Automated Refunds Failed - Refund Sent to Wrong Station | 2 | |||
| Apr-09 | Telephone | Card withdrawn | 18 | |||
| Apr-09 | Telephone | Change of details | 21 | |||
| Apr-09 | Telephone | Customer Abandoned | 2 | |||
| Apr-09 | Telephone | Entry/Exit Charge (None) | 10 | |||
| Apr-09 | Telephone | Entry/Exit Charge | 5,238 | |||
| Apr-09 | Telephone | Failed Card (None) | 1 | |||
| Apr-09 | Telephone | Failed Card | 588 | |||
| Apr-09 | Telephone | Freedom of Information Request | 31 | |||
| Apr-09 | Telephone | Interim Tickets Season Ticket left at home | 1 | |||
| Apr-09 | Telephone | Lost & Stolen Card | 1,725 | |||
| Apr-09 | Telephone | Machine failure Passenger Operated Machine | 4 | |||
| Apr-09 | Telephone | Machine failure TOM | 1 | |||
| Apr-09 | Telephone | Marketing Campaigns Oyster Barclaycard | 15 | |||
| Apr-09 | Telephone | Overlap refund Customer error | 12 | |||
| Apr-09 | Telephone | Overlap refund Station error | 3 | |||
| Apr-09 | Telephone | Pay as you go Ad hoc load not received | 2 | |||
| Apr-09 | Telephone | Pay as you go ATU failed credit card | 211 | |||
| Apr-09 | Telephone | Pay as you go ATU failed pick up | 8 | |||
| Apr-09 | Telephone | Pay as you go ATU information request | 6 | |||
| Apr-09 | Telephone | Pay as you go Balance enquiry | 159 | |||
| Apr-09 | Telephone | Pay as you go Cancelled balance | 9 | |||
| Apr-09 | Telephone | Pay as you go Capping/Best Value | 12 | |||
| Apr-09 | Telephone | Pay as you go Incorrect charge | 324 | |||
| Apr-09 | Telephone | Pay as you go Statement Request | 20 | |||
| Apr-09 | Telephone | Pay as you go Unresolved journey | 2 | |||
| Apr-09 | Telephone | Query from station staff | 2 | |||
| Apr-09 | Telephone | Recharge/1st Purchase/Telesales | 13 | |||
| Apr-09 | Telephone | Refund - chase up (None) | 2 | |||
| Apr-09 | Telephone | Refund - chase up | 59 | |||
| Apr-09 | Telephone | Registration | 64 | |||
| Apr-09 | Telephone | Season ticket | 153 | |||
| Apr-09 | Telephone | Surrendered card | 32 | |||
| Apr-09 | Telephone | Ticket/Product no longer required | 32 | |||
| Apr-09 | Telephone | Trade up/down exchange | 2 | |||
| Apr-09 | Telephone | Website Cant Log In | 2 | |||
| Apr-09 | Telephone | Website Content | 2 | |||
| Apr-09 | Telephone | Website Payment issues | 13 | |||
| Apr-09 | Telephone | Website Technical Issues | 26 | |||
| May-09 | Entry/Exit Charge | 17 | ||||
| May-09 | Failed Card | 1 | ||||
| May-09 | Lost & Stolen Card | 1 | ||||
| May-09 | Pay as you go Incorrect charge | 3 | ||||
| May-09 | Refund - chase up | 3 | ||||
| May-09 | Season ticket | 1 | ||||
| May-09 | Fax | Entry/Exit Charge | 1 | |||
| May-09 | Fax | Pay as you go Balance enquiry | 1 | |||
| May-09 | Fax | Refund - chase up | 1 | |||
| May-09 | Letter | Entry/Exit Charge | 6 | |||
| May-09 | Letter | Failed Card | 12 | |||
| May-09 | Letter | How to claim | 1 | |||
| May-09 | Letter | Interim Tickets Awaiting replacement Oyster card | 3 | |||
| May-09 | Letter | Interim Tickets Failed card | 9 | |||
| May-09 | Letter | Interim Tickets Season Ticket left at home | 11 | |||
| May-09 | Letter | Interim Tickets Unused tickets | 1 | |||
| May-09 | Letter | Oyster card Deposit refund | 2 | |||
| May-09 | Letter | Pay as you go Balance enquiry | 3 | |||
| May-09 | Letter | Pay as you go Incorrect charge | 1 | |||
| May-09 | Letter | Refund - chase up | 12 | |||
| May-09 | Letter | Ticket/Product no longer required | 15 | |||
| May-09 | Letter | Trade up/down exchange | 1 | |||
| May-09 | (None) | Refund - chase up | 25 | |||
| May-09 | OPUS Website | Pay as you go ATU failed credit card | 1 | |||
| May-09 | Telephone | £5 Entry | 1 | |||
| May-09 | Telephone | Automated Refunds Failed - Refund Sent to Wrong Station | 1 | |||
| May-09 | Telephone | Card withdrawn | 1 | |||
| May-09 | Telephone | Change of details | 4 | |||
| May-09 | Telephone | Entry/Exit Charge (None) | 3 | |||
| May-09 | Telephone | Entry/Exit Charge | 530 | |||
| May-09 | Telephone | Failed Card | 36 | |||
| May-09 | Telephone | Freedom of Information Request | 3 | |||
| May-09 | Telephone | Lost & Stolen Card (None) | 1 | |||
| May-09 | Telephone | Lost & Stolen Card | 127 | |||
| May-09 | Telephone | Marketing Campaigns Oyster Barclaycard - Barclaycard Query | 1 | |||
| May-09 | Telephone | Overlap refund Pass Agent error | 2 | |||
| May-09 | Telephone | Pay as you go Ad hoc load not received | 2 | |||
| May-09 | Telephone | Pay as you go ATU failed credit card | 14 | |||
| May-09 | Telephone | Pay as you go Balance enquiry | 13 | |||
| May-09 | Telephone | Pay as you go Incorrect charge | 34 | |||
| May-09 | Telephone | Pay as you go Statement Request | 1 | |||
| May-09 | Telephone | Recharge/1st Purchase/Telesales | 3 | |||
| May-09 | Telephone | Registration | 6 | |||
| May-09 | Telephone | Season ticket | 12 | |||
| May-09 | Telephone | Staff OHL Staff | 1 | |||
| May-09 | Telephone | Surrendered card | 1 | |||
| May-09 | Telephone | Ticket/Product no longer required | 1 | |||
| May-09 | Telephone | Website Content | 1 | |||
| May-09 | Telephone | Website Technical Issues | 2 | |||
| June-09 | Telephone | Entry/Exit Charge | 18 | |||
| June-09 | Telephone | Pay as you go ATU failed credit card | 1 | |||
| June-09 | Telephone | Refund - chase up | 3 | |||
| July-09 | Telephone | Lost & Stolen Card | 1 | |||
| May-09 | Adhoc Load failed pick up | 6 | ||||
| May-09 | Automated Refunds | 3 | ||||
| May-09 | Balance enquiry | 1 | ||||
| May-09 | Cancel/Surrender | 1 | ||||
| May-09 | Charter | 1 | ||||
| May-09 | Content | 1 | ||||
| May-09 | Entry/Exit Charge | 38 | ||||
| May-09 | Forgotten Security Answer | 1 | ||||
| May-09 | Goodwill | 1 | ||||
| May-09 | Incorrect charge | 9 | ||||
| May-09 | Interim | 2 | ||||
| May-09 | Lost & Stolen Card | 256 | ||||
| May-09 | Not assigned | 36 | ||||
| May-09 | Overlap | 1 | ||||
| May-09 | Pass Agent | 1 | ||||
| May-09 | Pay as you go | 2 | ||||
| May-09 | Payment Error | 2 | ||||
| May-09 | Refund Chase up | 22 | ||||
| May-09 | Refund Policy | 1 | ||||
| May-09 | Registration | 2 | ||||
| May-09 | Returned Cheque | 1 | ||||
| May-09 | Station Staff | 1 | ||||
| May-09 | ZSERVICE/Not assigned | 5 | ||||
| May-09 | Fax Number | Adhoc Load failed pick up | 1 | |||
| May-09 | Fax Number | Cancel/Surrender | 6 | |||
| May-09 | Fax Number | Entry/Exit Charge | 7 | |||
| May-09 | Fax Number | Failed Card | 2 | |||
| May-09 | Fax Number | Goodwill | 1 | |||
| May-09 | Fax Number | Incorrect charge | 1 | |||
| May-09 | Fax Number | Lost & Stolen Card | 1 | |||
| May-09 | Fax Number | Not assigned | 2 | |||
| May-09 | Fax Number | POM | 1 | |||
| May-09 | Fax Number | Refund Chase up | 6 | |||
| May-09 | Fax Number | Statement Request | 3 | |||
| May-09 | Fax Number | Technical Issues | 1 | |||
| May-09 | Fax Number | ZSERVICE/Not assigned | 6 | |||
| May-09 | Internet | Entry/Exit Charge | 4 | |||
| May-09 | Internet | Not assigned | 16 | |||
| May-09 | Internet | ZSERVICE/Not assigned | 120 | |||
| May-09 | Letter | ATU | 1 | |||
| May-09 | Letter | Automated Refunds | 1 | |||
| May-09 | Letter | Availability on national rail | 2 | |||
| May-09 | Letter | Balance enquiry | 2 | |||
| May-09 | Letter | Bus reader | 1 | |||
| May-09 | Letter | Cancel/Surrender | 184 | |||
| May-09 | Letter | Charter | 1 | |||
| May-09 | Letter | Duplicates | 1 | |||
| May-09 | Letter | Entry/Exit Charge | 59 | |||
| May-09 | Letter | Exchanges | 2 | |||
| May-09 | Letter | Exchanges | 1 | |||
| May-09 | Letter | FOI | 1 | |||
| May-09 | Letter | Failed Card | 82 | |||
| May-09 | Letter | General Ticketing Information | 1 | |||
| May-09 | Letter | Goodwill | 11 | |||
| May-09 | Letter | Incorrect charge | 7 | |||
| May-09 | Letter | Interim | 72 | |||
| May-09 | Letter | L&S Process/Policy | 3 | |||
| May-09 | Letter | LU | 1 | |||
| May-09 | Letter | Lost & Stolen Card | 8 | |||
| May-09 | Letter | Not assigned | 13 | |||
| May-09 | Letter | Overlap | 7 | |||
| May-09 | Letter | POM | 5 | |||
| May-09 | Letter | Pay as you go | 5 | |||
| May-09 | Letter | Payment Error | 5 | |||
| May-09 | Letter | Policy | 1 | |||
| May-09 | Letter | Refund Chase up | 21 | |||
| May-09 | Letter | Refund Policy | 21 | |||
| May-09 | Letter | Registration | 2 | |||
| May-09 | Letter | Returned Cheque | 40 | |||
| May-09 | Letter | Statement Request | 1 | |||
| May-09 | Letter | TOM | 4 | |||
| May-09 | Letter | ZSERVICE/Not assigned | 3 | |||
| May-09 | Telephone | ATU | 168 | |||
| May-09 | Telephone | ATU failed credit card | 7 | |||
| May-09 | Telephone | ATU failed pick up | 1 | |||
| May-09 | Telephone | Adhoc Load failed pick up | 16 | |||
| May-09 | Telephone | Automated Refunds | 4 | |||
| May-09 | Telephone | Balance enquiry | 19 | |||
| May-09 | Telephone | Cancel/Surrender | 81 | |||
| May-09 | Telephone | Capping/Best Value | 4 | |||
| May-09 | Telephone | Card withdrawn | 9 | |||
| May-09 | Telephone | Card/Ticket | 3 | |||
| May-09 | Telephone | Change of Customer Information | 1 | |||
| May-09 | Telephone | Charter | 2 | |||
| May-09 | Telephone | Content | 3 | |||
| May-09 | Telephone | Credit/Debit Card update information | 4 | |||
| May-09 | Telephone | DLR Validator | 2 | |||
| May-09 | Telephone | Duplicates | 1 | |||
| May-09 | Telephone | Eligibility | 1 | |||
| May-09 | Telephone | Entry/Exit Charge | 2,467 | |||
| May-09 | Telephone | Exchanges | 4 | |||
| May-09 | Telephone | Failed Card | 180 | |||
| May-09 | Telephone | Fare Enquiry | 1 | |||
| May-09 | Telephone | General Refund Complaint (ARC) | 2 | |||
| May-09 | Telephone | General Replacement (ARC) | 6 | |||
| May-09 | Telephone | General Ticketing Information | 10 | |||
| May-09 | Telephone | Goodwill | 2 | |||
| May-09 | Telephone | Incorrect charge | 37 | |||
| May-09 | Telephone | Interim | 5 | |||
| May-09 | Telephone | Journey Call | 2 | |||
| May-09 | Telephone | LU | 1 | |||
| May-09 | Telephone | Lost & Stolen Card | 719 | |||
| May-09 | Telephone | Making Payment for Failed ATU | 10 | |||
| May-09 | Telephone | Not assigned | 2,073 | |||
| May-09 | Telephone | Overlap | 34 | |||
| May-09 | Telephone | Oyster | 3 | |||
| May-09 | Telephone | Oyster Barclaycard | 1 | |||
| May-09 | Telephone | Oyster Barclaycard - Referral | 2 | |||
| May-09 | Telephone | POM | 6 | |||
| May-09 | Telephone | Pay as you go | 32 | |||
| May-09 | Telephone | Payment Error | 8 | |||
| May-09 | Telephone | Payment issues | 1 | |||
| May-09 | Telephone | Query from station staff | 1 | |||
| May-09 | Telephone | Refund Chase up | 58 | |||
| May-09 | Telephone | Refund Policy | 1 | |||
| May-09 | Telephone | Registration | 8 | |||
| May-09 | Telephone | Returned Cheque | 2 | |||
| May-09 | Telephone | Routing | 1 | |||
| May-09 | Telephone | Statement Request | 9 | |||
| May-09 | Telephone | TOM | 2 | |||
| May-09 | Telephone | Technical Issues | 6 | |||
| May-09 | Telephone | Ticket Stop / Newsagent | 1 | |||
| May-09 | Telephone | Withdrawn | 4 | |||
| May-09 | Telephone | ZSERVICE/Not assigned | 18 | |||
| May-09 | Telephone | £5 Admin fee (ARC) | 4 | |||
| May-09 | Not assigned | Balance enquiry | 1 | |||
| May-09 | Not assigned | Entry/Exit Charge | 24 | |||
| May-09 | Not assigned | Failed Card | 2 | |||
| May-09 | Not assigned | Incorrect charge | 1 | |||
| May-09 | Not assigned | Lost & Stolen Card | 2 | |||
| May-09 | Not assigned | Refund Chase up | 3 | |||
| May-09 | Not assigned | Statement Request | 1 | |||
| May-09 | Not assigned | ZSERVICE/Not assigned | 91 | |||
| June-09 | Adhoc Load failed pick up | 5 | ||||
| June-09 | Automated Refunds | 1 | ||||
| June-09 | Balance enquiry | 1 | ||||
| June-09 | Cancel/Surrender | 6 | ||||
| June-09 | Capping/Best Value | 1 | ||||
| June-09 | Card/Ticket | 1 | ||||
| June-09 | Change of Customer Information | 1 | ||||
| June-09 | Charter | 1 | ||||
| June-09 | Content | 1 | ||||
| June-09 | Duplicates | 1 | ||||
| June-09 | Eligibility | 1 | ||||
| June-09 | Entry/Exit Charge | 64 | ||||
| June-09 | Failed Card | 1 | ||||
| June-09 | Incorrect charge | 5 | ||||
| June-09 | Lost & Stolen Card | 338 | ||||
| June-09 | Overlap | 1 | ||||
| June-09 | POM | 1 | ||||
| June-09 | Pay as you go | 2 | ||||
| June-09 | Payment Error | 1 | ||||
| June-09 | Payment issues | 1 | ||||
| June-09 | Refund Chase up | 17 | ||||
| June-09 | Refunds | 1 | ||||
| June-09 | Registration | 1 | ||||
| June-09 | Returned Cheque | 1 | ||||
| June-09 | Statement Request | 1 | ||||
| June-09 | ZSERVICE/Not assigned | 8 | ||||
| June-09 | Fax Number | Balance enquiry | 1 | |||
| June-09 | Fax Number | Cancel/Surrender | 1 | |||
| June-09 | Fax Number | Entry/Exit Charge | 10 | |||
| June-09 | Fax Number | Incorrect charge | 1 | |||
| June-09 | Fax Number | Lost & Stolen Card | 3 | |||
| June-09 | Fax Number | Payment Error | 1 | |||
| June-09 | Fax Number | Penalty Fares | 1 | |||
| June-09 | Fax Number | Refund Chase up | 5 | |||
| June-09 | Fax Number | Refund Policy | 1 | |||
| June-09 | Fax Number | Registration | 1 | |||
| June-09 | Fax Number | ZSERVICE/Not assigned | 1 | |||
| June-09 | Internet | ATU failed credit card | 1 | |||
| June-09 | Internet | Cancel/Surrender | 3 | |||
| June-09 | Internet | Entry/Exit Charge | 9 | |||
| June-09 | Internet | Failed Card | 2 | |||
| June-09 | Internet | Lost & Stolen Card | 1 | |||
| June-09 | Internet | Payment Error | 1 | |||
| June-09 | Internet | Policy | 1 | |||
| June-09 | Internet | Policy | 1 | |||
| June-09 | Internet | Refund Chase up | 3 | |||
| June-09 | Internet | ZSERVICE/Not assigned | 580 | |||
| June-09 | Letter | ATU | 1 | |||
| June-09 | Letter | Automated Refunds | 3 | |||
| June-09 | Letter | Balance enquiry | 2 | |||
| June-09 | Letter | Cancel/Surrender | 157 | |||
| June-09 | Letter | Card withdrawn | 1 | |||
| June-09 | Letter | Change of Customer Information | 1 | |||
| June-09 | Letter | Charter | 2 | |||
| June-09 | Letter | Duplicates | 3 | |||
| June-09 | Letter | Entry/Exit Charge | 59 | |||
| June-09 | Letter | Exchanges | 1 | |||
| June-09 | Letter | Failed Card | 94 | |||
| June-09 | Letter | General Ticketing Information | 1 | |||
| June-09 | Letter | Goodwill | 7 | |||
| June-09 | Letter | Incorrect charge | 13 | |||
| June-09 | Letter | Interim | 139 | |||
| June-09 | Letter | L&S Process/Policy | 4 | |||
| June-09 | Letter | Lost & Stolen Card | 13 | |||
| June-09 | Letter | Magnetic Ticket | 1 | |||
| June-09 | Letter | Misinformation / Unclear Info | 1 | |||
| June-09 | Letter | Overlap | 7 | |||
| June-09 | Letter | POM | 6 | |||
| June-09 | Letter | Pay as you go | 10 | |||
| June-09 | Letter | Payment Error | 3 | |||
| June-09 | Letter | Refund Chase up | 32 | |||
| June-09 | Letter | Refund Policy | 21 | |||
| June-09 | Letter | Registration | 3 | |||
| June-09 | Letter | Returned Cheque | 18 | |||
| June-09 | Letter | Station Staff | 1 | |||
| June-09 | Letter | TOM | 2 | |||
| June-09 | Letter | Technical Issues | 1 | |||
| June-09 | Letter | ZSERVICE/Not assigned | 25 | |||
| June-09 | Telephone | ATU | 281 | |||
| June-09 | Telephone | ATU failed credit card | 11 | |||
| June-09 | Telephone | ATU failed pick up | 2 | |||
| June-09 | Telephone | Adhoc Load failed pick up | 24 | |||
| June-09 | Telephone | Automated Refunds | 20 | |||
| June-09 | Telephone | Balance enquiry | 32 | |||
| June-09 | Telephone | Cancel/Surrender | 212 | |||
| June-09 | Telephone | Capping/Best Value | 3 | |||
| June-09 | Telephone | Card withdrawn | 8 | |||
| June-09 | Telephone | Card/Ticket | 14 | |||
| June-09 | Telephone | Change of Customer Information | 7 | |||
| June-09 | Telephone | Charter | 4 | |||
| June-09 | Telephone | Content | 8 | |||
| June-09 | Telephone | Corporate Documents | 1 | |||
| June-09 | Telephone | Credit/Debit Card update information | 7 | |||
| June-09 | Telephone | Customer Charter | 2 | |||
| June-09 | Telephone | Double Charges | 2 | |||
| June-09 | Telephone | Duplicates | 4 | |||
| June-09 | Telephone | Eligibility | 3 | |||
| June-09 | Telephone | Entry/Exit Charge | 5,157 | |||
| June-09 | Telephone | Exchanges | 1 | |||
| June-09 | Telephone | Exchanges | 3 | |||
| June-09 | Telephone | FOI | 1 | |||
| June-09 | Telephone | Failed Card | 431 | |||
| June-09 | Telephone | Forgotten Security Answer | 1 | |||
| June-09 | Telephone | General Refund Complaint (ARC) | 1 | |||
| June-09 | Telephone | General Replacement (ARC) | 9 | |||
| June-09 | Telephone | General Ticketing Information | 13 | |||
| June-09 | Telephone | Goodwill | 5 | |||
| June-09 | Telephone | Incorrect charge | 33 | |||
| June-09 | Telephone | Industrial Action | 3 | |||
| June-09 | Telephone | Interim | 6 | |||
| June-09 | Telephone | Journey Call | 3 | |||
| June-09 | Telephone | Logging In Details | 1 | |||
| June-09 | Telephone | Lost & Stolen Card | 1,183 | |||
| June-09 | Telephone | Making Payment for Failed ATU | 1 | |||
| June-09 | Telephone | Not assigned | 4 | |||
| June-09 | Telephone | Overlap | 31 | |||
| June-09 | Telephone | Oyster | 1 | |||
| June-09 | Telephone | Oyster Barclaycard - Referral | 3 | |||
| June-09 | Telephone | POM | 9 | |||
| June-09 | Telephone | Pass Agent | 1 | |||
| June-09 | Telephone | Pay as you go | 55 | |||
| June-09 | Telephone | Payment Error | 13 | |||
| June-09 | Telephone | Payment issues | 9 | |||
| June-09 | Telephone | Penalty Fares | 1 | |||
| June-09 | Telephone | Policy | 7 | |||
| June-09 | Telephone | Query from station staff | 1 | |||
| June-09 | Telephone | Refund Chase up | 89 | |||
| June-09 | Telephone | Refund Policy | 6 | |||
| June-09 | Telephone | Registration | 23 | |||
| June-09 | Telephone | Returned Cheque | 1 | |||
| June-09 | Telephone | Statement Request | 18 | |||
| June-09 | Telephone | TOC | 1 | |||
| June-09 | Telephone | TOM | 9 | |||
| June-09 | Telephone | Technical Issues | 13 | |||
| June-09 | Telephone | Ticket Office Staff | 1 | |||
| June-09 | Telephone | Ticket Stop / Newsagent | 1 | |||
| June-09 | Telephone | Withdrawn | 16 | |||
| June-09 | Telephone | ZSERVICE/Not assigned | 35 | |||
| June-09 | Telephone | £5 Admin fee (ARC) | 7 | |||
| June-09 | Not assigned | ATU | 1 | |||
| June-09 | Not assigned | Automated Refunds | 1 | |||
| June-09 | Not assigned | Cancel/Surrender | 4 | |||
| June-09 | Not assigned | Charter | 2 | |||
| June-09 | Not assigned | Entry/Exit Charge | 40 | |||
| June-09 | Not assigned | Failed Card | 2 | |||
| June-09 | Not assigned | General Ticketing Information | 1 | |||
| June-09 | Not assigned | Interim | 1 | |||
| June-09 | Not assigned | Lost & Stolen Card | 6 | |||
| June-09 | Not assigned | Making Payment for Failed ATU | 1 | |||
| June-09 | Not assigned | POM | 1 | |||
| June-09 | Not assigned | Refund Chase up | 5 | |||
| June-09 | Not assigned | ZSERVICE/Not assigned | 36 | |||
| July-09 | Adhoc Load failed pick up | 2 | ||||
| July-09 | Cancel/Surrender | 4 | ||||
| July-09 | Charter | 1 | ||||
| July-09 | Entry/Exit Charge | 46 | ||||
| July-09 | Failed Card | 2 | ||||
| July-09 | Gate | 1 | ||||
| July-09 | General Ticketing Information | 3 | ||||
| July-09 | Incorrect charge | 2 | ||||
| July-09 | Interim | 1 | ||||
| July-09 | L&S Process/Policy | 1 | ||||
| July-09 | Lost & Stolen Card | 266 | ||||
| July-09 | OHL | 1 | ||||
| July-09 | Payment issues | 1 | ||||
| July-09 | Policy | 1 | ||||
| July-09 | Refund Chase up | 13 | ||||
| July-09 | ZSERVICE/Not assigned | 10 | ||||
| July-09 | Fax Number | Cancel/Surrender | 2 | |||
| July-09 | Fax Number | Duplicates | 1 | |||
| July-09 | Fax Number | Entry/Exit Charge | 5 | |||
| July-09 | Fax Number | Refund Chase up | 3 | |||
| July-09 | Fax Number | ZSERVICE/Not assigned | 1 | |||
| July-09 | Internet | Bus reader | 1 | |||
| July-09 | Internet | Cancel/Surrender | 1 | |||
| July-09 | Internet | Change of Customer Information | 1 | |||
| July-09 | Internet | Entry/Exit Charge | 5 | |||
| July-09 | Internet | Goodwill | 1 | |||
| July-09 | Internet | Overlap | 1 | |||
| July-09 | Internet | Payment Error | 1 | |||
| July-09 | Internet | Refund Chase up | 5 | |||
| July-09 | Internet | Refund Policy | 1 | |||
| July-09 | Internet | Registration | 1 | |||
| July-09 | Internet | ZSERVICE/Not assigned | 478 | |||
| July-09 | Letter | ATU | 1 | |||
| July-09 | Letter | Adhoc Load failed pick up | 1 | |||
| July-09 | Letter | Automated Refunds | 4 | |||
| July-09 | Letter | Balance enquiry | 1 | |||
| July-09 | Letter | Cancel/Surrender | 224 | |||
| July-09 | Letter | Charter | 5 | |||
| July-09 | Letter | Credit/Debit Card - Double Charge | 1 | |||
| July-09 | Letter | Duplicates | 1 | |||
| July-09 | Letter | Entry/Exit Charge | 49 | |||
| July-09 | Letter | Exchanges | 2 | |||
| July-09 | Letter | Failed Card | 89 | |||
| July-09 | Letter | Forgotten Security Answer | 1 | |||
| July-09 | Letter | General Ticketing Information | 2 | |||
| July-09 | Letter | Goodwill | 12 | |||
| July-09 | Letter | Incorrect charge | 11 | |||
| July-09 | Letter | Interim | 121 | |||
| July-09 | Letter | L&S Process/Policy | 3 | |||
| July-09 | Letter | LU Staff | 2 | |||
| July-09 | Letter | Lost & Stolen Card | 20 | |||
| July-09 | Letter | Overlap | 4 | |||
| July-09 | Letter | POM | 3 | |||
| July-09 | Letter | Pay as you go | 2 | |||
| July-09 | Letter | Payment Error | 3 | |||
| July-09 | Letter | Refund Chase up | 23 | |||
| July-09 | Letter | Refund Policy | 26 | |||
| July-09 | Letter | Registration | 2 | |||
| July-09 | Letter | Returned Cheque | 14 | |||
| July-09 | Letter | Statement Request | 1 | |||
| July-09 | Letter | TOC | 2 | |||
| July-09 | Letter | TOM | 1 | |||
| July-09 | Letter | Technical Issues | 1 | |||
| July-09 | Letter | ZSERVICE/Not assigned | 8 | |||
| July-09 | Letter | £5 Admin fee (ARC) | 2 | |||
| July-09 | Telephone | ATU | 205 | |||
| July-09 | Telephone | ATU failed credit card | 5 | |||
| July-09 | Telephone | ATU failed pick up | 1 | |||
| July-09 | Telephone | Adhoc Load failed pick up | 41 | |||
| July-09 | Telephone | Automated Refunds | 60 | |||
| July-09 | Telephone | Balance enquiry | 21 | |||
| July-09 | Telephone | Cancel/Surrender | 190 | |||
| July-09 | Telephone | Capping/Best Value | 5 | |||
| July-09 | Telephone | Card withdrawn | 10 | |||
| July-09 | Telephone | Card/Ticket | 8 | |||
| July-09 | Telephone | Change of Customer Information | 1 | |||
| July-09 | Telephone | Charter | 8 | |||
| July-09 | Telephone | Content | 3 | |||
| July-09 | Telephone | Credit/Debit Card update information | 4 | |||
| July-09 | Telephone | DLR Validator | 1 | |||
| July-09 | Telephone | Eligibility | 3 | |||
| July-09 | Telephone | Entry/Exit Charge | 5,142 | |||
| July-09 | Telephone | Exchanges | 1 | |||
| July-09 | Telephone | Exchanges | 2 | |||
| July-09 | Telephone | FOI | 1 | |||
| July-09 | Telephone | Failed Card | 341 | |||
| July-09 | Telephone | General Refund Complaint (ARC) | 1 | |||
| July-09 | Telephone | General Replacement (ARC) | 7 | |||
| July-09 | Telephone | General Ticketing Information | 13 | |||
| July-09 | Telephone | Goodwill | 5 | |||
| July-09 | Telephone | Incorrect charge | 26 | |||
| July-09 | Telephone | Industrial Action | 2 | |||
| July-09 | Telephone | Interim | 3 | |||
| July-09 | Telephone | Journey Call | 1 | |||
| July-09 | Telephone | L&S Process/Policy | 2 | |||
| July-09 | Telephone | LU | 1 | |||
| July-09 | Telephone | LU Staff | 1 | |||
| July-09 | Telephone | Lost & Stolen Card | 1,071 | |||
| July-09 | Telephone | Making Payment for Failed ATU | 7 | |||
| July-09 | Telephone | Overlap | 41 | |||
| July-09 | Telephone | Oyster | 2 | |||
| July-09 | Telephone | Oyster Barclaycard | 1 | |||
| July-09 | Telephone | Oyster Barclaycard - Referral | 1 | |||
| July-09 | Telephone | POM | 11 | |||
| July-09 | Telephone | Pass Agent | 1 | |||
| July-09 | Telephone | Pay as you go | 27 | |||
| July-09 | Telephone | Payment Error | 12 | |||
| July-09 | Telephone | Payment issues | 11 | |||
| July-09 | Telephone | Policy | 1 | |||
| July-09 | Telephone | Refund Chase up | 110 | |||
| July-09 | Telephone | Refund Policy | 5 | |||
| July-09 | Telephone | Registration | 25 | |||
| July-09 | Telephone | Returned Cheque | 4 | |||
| July-09 | Telephone | Revenue | 1 | |||
| July-09 | Telephone | Statement Request | 16 | |||
| July-09 | Telephone | Station Staff | 1 | |||
| July-09 | Telephone | TOC | 1 | |||
| July-09 | Telephone | TOM | 2 | |||
| July-09 | Telephone | Technical Issues | 11 | |||
| July-09 | Telephone | Ticket Office Staff | 1 | |||
| July-09 | Telephone | Ticket Stop / Newsagent | 4 | |||
| July-09 | Telephone | Withdrawn | 5 | |||
| July-09 | Telephone | ZSERVICE/Not assigned | 26 | |||
| July-09 | Not assigned | ATU | 4 | |||
| July-09 | Not assigned | ATU failed credit card | 1 | |||
| July-09 | Not assigned | Cancel/Surrender | 3 | |||
| July-09 | Not assigned | Card withdrawn | 1 | |||
| July-09 | Not assigned | Entry/Exit Charge | 26 | |||
| July-09 | Not assigned | Making Payment for Failed ATU | 1 | |||
| July-09 | Not assigned | ZSERVICE/Not assigned | 4 | |||
| Aug-09 | ATU failed credit card | 1 | ||||
| Aug-09 | Adhoc Load failed pick up | 1 | ||||
| Aug-09 | Balance enquiry | 2 | ||||
| Aug-09 | Cancel/Surrender | 3 | ||||
| Aug-09 | Duplicates | 1 | ||||
| Aug-09 | Entry/Exit Charge | 32 | ||||
| Aug-09 | Exchanges | 1 | ||||
| Aug-09 | Failed Card | 3 | ||||
| Aug-09 | General Ticketing Information | 2 | ||||
| Aug-09 | Incorrect charge | 7 | ||||
| Aug-09 | Interim | 2 | ||||
| Aug-09 | Lost & Stolen Card | 191 | ||||
| Aug-09 | Pay as you go | 1 | ||||
| Aug-09 | Payment Error | 1 | ||||
| Aug-09 | Policy | 1 | ||||
| Aug-09 | Refund Chase up | 7 | ||||
| Aug-09 | Refund Policy | 3 | ||||
| Aug-09 | Registration | 1 | ||||
| Aug-09 | Statement Request | 1 | ||||
| Aug-09 | ZSERVICE/Not assigned | 4 | ||||
| Aug-09 | Fax Number | Entry/Exit Charge | 10 | |||
| Aug-09 | Fax Number | Interim | 1 | |||
| Aug-09 | Fax Number | Lost & Stolen Card | 1 | |||
| Aug-09 | Fax Number | Refund Policy | 1 | |||
| Aug-09 | Internet | ATU | 1 | |||
| Aug-09 | Internet | Cancel/Surrender | 6 | |||
| Aug-09 | Internet | Entry/Exit Charge | 7 | |||
| Aug-09 | Internet | Exchanges | 1 | |||
| Aug-09 | Internet | Goodwill | 2 | |||
| Aug-09 | Internet | Lost & Stolen Card | 3 | |||
| Aug-09 | Internet | Overlap | 1 | |||
| Aug-09 | Internet | Payment Error | 1 | |||
| Aug-09 | Internet | Penalty | 1 | |||
| Aug-09 | Internet | Refund Chase up | 6 | |||
| Aug-09 | Internet | Refund Policy | 1 | |||
| Aug-09 | Internet | ZSERVICE/Not assigned | 325 | |||
| Aug-09 | Letter | Automated Refunds | 1 | |||
| Aug-09 | Letter | Balance enquiry | 3 | |||
| Aug-09 | Letter | Cancel/Surrender | 182 | |||
| Aug-09 | Letter | Capping/Best Value | 1 | |||
| Aug-09 | Letter | Credit/Debit Card - Double Charge | 1 | |||
| Aug-09 | Letter | Eligibility | 2 | |||
| Aug-09 | Letter | Entry/Exit Charge | 24 | |||
| Aug-09 | Letter | Exchanges | 1 | |||
| Aug-09 | Letter | Failed Card | 83 | |||
| Aug-09 | Letter | Goodwill | 16 | |||
| Aug-09 | Letter | Interim | 55 | |||
| Aug-09 | Letter | L&S Process/Policy | 1 | |||
| Aug-09 | Letter | Lost & Stolen Card | 19 | |||
| Aug-09 | Letter | Misinformation / Unclear Info | 1 | |||
| Aug-09 | Letter | Overlap | 2 | |||
| Aug-09 | Letter | POM | 2 | |||
| Aug-09 | Letter | Pass Agent | 2 | |||
| Aug-09 | Letter | Pay as you go | 3 | |||
| Aug-09 | Letter | Payment Error | 5 | |||
| Aug-09 | Letter | Refund Chase up | 6 | |||
| Aug-09 | Letter | Refund Policy | 9 | |||
| Aug-09 | Letter | Returned Cheque | 4 | |||
| Aug-09 | Letter | TOM | 1 | |||
| Aug-09 | Letter | ZSERVICE/Not assigned | 30 | |||
| Aug-09 | Telephone | ATU | 257 | |||
| Aug-09 | Telephone | ATU failed credit card | 2 | |||
| Aug-09 | Telephone | ATU failed pick up | 1 | |||
| Aug-09 | Telephone | Adhoc Load failed pick up | 25 | |||
| Aug-09 | Telephone | Automated Refunds | 58 | |||
| Aug-09 | Telephone | Balance enquiry | 25 | |||
| Aug-09 | Telephone | Cancel/Surrender | 182 | |||
| Aug-09 | Telephone | Capping/Best Value | 2 | |||
| Aug-09 | Telephone | Card withdrawn | 27 | |||
| Aug-09 | Telephone | Card/Ticket | 4 | |||
| Aug-09 | Telephone | Change of Customer Information | 3 | |||
| Aug-09 | Telephone | Charter | 3 | |||
| Aug-09 | Telephone | Content | 9 | |||
| Aug-09 | Telephone | Credit/Debit Card update information | 4 | |||
| Aug-09 | Telephone | DPA | 1 | |||
| Aug-09 | Telephone | Eligibility | 8 | |||
| Aug-09 | Telephone | Entry/Exit Charge | 4,484 | |||
| Aug-09 | Telephone | Exchanges | 5 | |||
| Aug-09 | Telephone | Exchanges | 9 | |||
| Aug-09 | Telephone | Failed Card | 290 | |||
| Aug-09 | Telephone | Fares & Ticketing | 1 | |||
| Aug-09 | Telephone | Forgotten Security Answer | 2 | |||
| Aug-09 | Telephone | Gate | 1 | |||
| Aug-09 | Telephone | General Refund Complaint (ARC) | 2 | |||
| Aug-09 | Telephone | General Replacement (ARC) | 18 | |||
| Aug-09 | Telephone | General Ticketing Information | 7 | |||
| Aug-09 | Telephone | Goodwill | 7 | |||
| Aug-09 | Telephone | Incorrect charge | 24 | |||
| Aug-09 | Telephone | Interim | 3 | |||
| Aug-09 | Telephone | L&S Process/Policy | 2 | |||
| Aug-09 | Telephone | LU Staff | 1 | |||
| Aug-09 | Telephone | Lost & Stolen Card | 759 | |||
| Aug-09 | Telephone | Machine Issues | 4 | |||
| Aug-09 | Telephone | Making Payment for Failed ATU | 4 | |||
| Aug-09 | Telephone | Overlap | 41 | |||
| Aug-09 | Telephone | Oyster Barclaycard | 1 | |||
| Aug-09 | Telephone | Oyster Barclaycard - Referral | 2 | |||
| Aug-09 | Telephone | POM | 13 | |||
| Aug-09 | Telephone | Pass Agent | 2 | |||
| Aug-09 | Telephone | Pay as you go | 18 | |||
| Aug-09 | Telephone | Payment Error | 9 | |||
| Aug-09 | Telephone | Payment issues | 5 | |||
| Aug-09 | Telephone | Penalty Fares | 1 | |||
| Aug-09 | Telephone | Refund Chase up | 98 | |||
| Aug-09 | Telephone | Refunds | 4 | |||
| Aug-09 | Telephone | Registration | 20 | |||
| Aug-09 | Telephone | Returned Cheque | 1 | |||
| Aug-09 | Telephone | Statement Request | 24 | |||
| Aug-09 | Telephone | TOC | 3 | |||
| Aug-09 | Telephone | TOM | 8 | |||
| Aug-09 | Telephone | Technical Issues | 19 | |||
| Aug-09 | Telephone | Ticket Stop / Newsagent | 2 | |||
| Aug-09 | Telephone | Withdrawn | 13 | |||
| Aug-09 | Telephone | ZSERVICE/Not assigned | 14 | |||
| Aug-09 | Telephone | £5 Admin fee (ARC) | 1 | |||
| Aug-09 | Not assigned | ATU | 1 | |||
| Aug-09 | Not assigned | Cancel/Surrender | 1 | |||
| Aug-09 | Not assigned | Entry/Exit Charge | 21 | |||
| Aug-09 | Not assigned | Incorrect charge | 1 | |||
| Aug-09 | Not assigned | Lost & Stolen Card | 3 | |||
| Aug-09 | Not assigned | ZSERVICE/Not assigned | 1 | |||
| Sep-09 | ATU | 2 | ||||
| Sep-09 | Adhoc Load failed pick up | 1 | ||||
| Sep-09 | Automated Refunds | 1 | ||||
| Sep-09 | Balance enquiry | 6 | ||||
| Sep-09 | Cancel/Surrender | 4 | ||||
| Sep-09 | Capping/Best Value | 1 | ||||
| Sep-09 | Charter | 1 | ||||
| Sep-09 | Entry/Exit Charge | 53 | ||||
| Sep-09 | Failed Card | 3 | ||||
| Sep-09 | General Ticketing Information | 1 | ||||
| Sep-09 | Goodwill | 1 | ||||
| Sep-09 | Incorrect charge | 3 | ||||
| Sep-09 | Interim | 1 | ||||
| Sep-09 | Lost & Stolen Card | 236 | ||||
| Sep-09 | Overlap | 2 | ||||
| Sep-09 | Payment Error | 1 | ||||
| Sep-09 | Refund Chase up | 7 | ||||
| Sep-09 | Refund Policy | 3 | ||||
| Sep-09 | Website | 1 | ||||
| Sep-09 | ZSERVICE/Not assigned | 7 | ||||
| Sep-09 | Fax Number | Entry/Exit Charge | 2 | |||
| Sep-09 | Fax Number | Payment Error | 1 | |||
| Sep-09 | Fax Number | Refund Policy | 2 | |||
| Sep-09 | Internet | ATU | 1 | |||
| Sep-09 | Internet | Cancel/Surrender | 2 | |||
| Sep-09 | Internet | Driver/Operator | 1 | |||
| Sep-09 | Internet | Duplicates | 1 | |||
| Sep-09 | Internet | Entry/Exit Charge | 14 | |||
| Sep-09 | Internet | Failed Card | 1 | |||
| Sep-09 | Internet | General Ticketing Information | 2 | |||
| Sep-09 | Internet | Goodwill | 4 | |||
| Sep-09 | Internet | Lost & Stolen Card | 3 | |||
| Sep-09 | Internet | Overlap | 3 | |||
| Sep-09 | Internet | Refund Chase up | 6 | |||
| Sep-09 | Internet | Refund Policy | 2 | |||
| Sep-09 | Internet | Refunds | 1 | |||
| Sep-09 | Internet | ZSERVICE/Not assigned | 567 | |||
| Sep-09 | Letter | Automated Refunds | 1 | |||
| Sep-09 | Letter | Cancel/Surrender | 172 | |||
| Sep-09 | Letter | Capping/Best Value | 4 | |||
| Sep-09 | Letter | Card withdrawn | 1 | |||
| Sep-09 | Letter | Change of Customer Information | 1 | |||
| Sep-09 | Letter | Charter | 1 | |||
| Sep-09 | Letter | Eligibility | 1 | |||
| Sep-09 | Letter | Entry/Exit Charge | 41 | |||
| Sep-09 | Letter | Exchanges | 3 | |||
| Sep-09 | Letter | Failed Card | 56 | |||
| Sep-09 | Letter | General Ticketing Information | 1 | |||
| Sep-09 | Letter | Goodwill | 8 | |||
| Sep-09 | Letter | Incorrect charge | 6 | |||
| Sep-09 | Letter | Interim | 91 | |||
| Sep-09 | Letter | L&S Process/Policy | 1 | |||
| Sep-09 | Letter | Lost & Stolen Card | 14 | |||
| Sep-09 | Letter | POM | 3 | |||
| Sep-09 | Letter | Pay as you go | 3 | |||
| Sep-09 | Letter | Payment Error | 1 | |||
| Sep-09 | Letter | Refund Chase up | 1 | |||
| Sep-09 | Letter | Refund Policy | 8 | |||
| Sep-09 | Letter | Returned Cheque | 2 | |||
| Sep-09 | Letter | TOC | 1 | |||
| Sep-09 | Letter | TOM | 4 | |||
| Sep-09 | Letter | ZSERVICE/Not assigned | 9 | |||
| Sep-09 | Telephone | ATU | 226 | |||
| Sep-09 | Telephone | ATU failed credit card | 2 | |||
| Sep-09 | Telephone | ATU failed pick up | 4 | |||
| Sep-09 | Telephone | Adhoc Load failed pick up | 9 | |||
| Sep-09 | Telephone | Automated Refunds | 33 | |||
| Sep-09 | Telephone | Availability on national rail | 2 | |||
| Sep-09 | Telephone | Balance enquiry | 34 | |||
| Sep-09 | Telephone | Cancel/Surrender | 213 | |||
| Sep-09 | Telephone | Card withdrawn | 15 | |||
| Sep-09 | Telephone | Card/Ticket | 11 | |||
| Sep-09 | Telephone | Change of Customer Information | 1 | |||
| Sep-09 | Telephone | Charter | 7 | |||
| Sep-09 | Telephone | Content | 7 | |||
| Sep-09 | Telephone | Credit/Debit Card update information | 6 | |||
| Sep-09 | Telephone | DPA | 1 | |||
| Sep-09 | Telephone | Double Charges | 2 | |||
| Sep-09 | Telephone | Duplicates | 2 | |||
| Sep-09 | Telephone | Eligibility | 8 | |||
| Sep-09 | Telephone | Entry/Exit Charge | 5,270 | |||
| Sep-09 | Telephone | Exchanges | 3 | |||
| Sep-09 | Telephone | Exchanges | 11 | |||
| Sep-09 | Telephone | Failed Card | 314 | |||
| Sep-09 | Telephone | Forgotten Security Answer | 2 | |||
| Sep-09 | Telephone | Gate | 1 | |||
| Sep-09 | Telephone | General Refund Complaint (ARC) | 2 | |||
| Sep-09 | Telephone | General Replacement (ARC) | 12 | |||
| Sep-09 | Telephone | General Ticketing Information | 16 | |||
| Sep-09 | Telephone | Goodwill | 14 | |||
| Sep-09 | Telephone | Incorrect charge | 30 | |||
| Sep-09 | Telephone | Interim | 3 | |||
| Sep-09 | Telephone | L&S Process/Policy | 3 | |||
| Sep-09 | Telephone | LU | 1 | |||
| Sep-09 | Telephone | Logging In Details | 1 | |||
| Sep-09 | Telephone | Lost & Stolen Card | 764 | |||
| Sep-09 | Telephone | Magnetic Ticket | 1 | |||
| Sep-09 | Telephone | Making Payment for Failed ATU | 7 | |||
| Sep-09 | Telephone | OHL | 1 | |||
| Sep-09 | Telephone | OHL Staff | 1 | |||
| Sep-09 | Telephone | Overlap | 52 | |||
| Sep-09 | Telephone | Oyster | 6 | |||
| Sep-09 | Telephone | Oyster Barclaycard | 2 | |||
| Sep-09 | Telephone | Oyster Barclaycard - Referral | 3 | |||
| Sep-09 | Telephone | POM | 4 | |||
| Sep-09 | Telephone | Pass Agent | 1 | |||
| Sep-09 | Telephone | Pay as you go | 33 | |||
| Sep-09 | Telephone | Payment Error | 16 | |||
| Sep-09 | Telephone | Payment issues | 5 | |||
| Sep-09 | Telephone | Query from station staff | 1 | |||
| Sep-09 | Telephone | Refund Chase up | 91 | |||
| Sep-09 | Telephone | Refunds | 20 | |||
| Sep-09 | Telephone | Registration | 11 | |||
| Sep-09 | Telephone | Statement Request | 12 | |||
| Sep-09 | Telephone | TOC | 2 | |||
| Sep-09 | Telephone | TOM | 8 | |||
| Sep-09 | Telephone | Technical Issues | 17 | |||
| Sep-09 | Telephone | Ticket Office Staff | 1 | |||
| Sep-09 | Telephone | Unlisted Classification | 1 | |||
| Sep-09 | Telephone | Withdrawn | 22 | |||
| Sep-09 | Telephone | ZSERVICE/Not assigned | 25 | |||
| Sep-09 | Not assigned | Entry/Exit Charge | 37 | |||
| Sep-09 | Not assigned | Exchanges | 1 | |||
| Sep-09 | Not assigned | Failed Card | 1 | |||
| Sep-09 | Not assigned | Lost & Stolen Card | 2 | |||
| Sep-09 | Not assigned | Refund Chase up | 1 | |||
| Oct-09 | Balance enquiry | 8 | ||||
| Oct-09 | Cancel/Surrender | 5 | ||||
| Oct-09 | Entry/Exit Charge | 73 | ||||
| Oct-09 | Exchanges | 2 | ||||
| Oct-09 | Failed Card | 2 | ||||
| Oct-09 | Goodwill | 1 | ||||
| Oct-09 | Incorrect charge | 1 | ||||
| Oct-09 | Interim | 1 | ||||
| Oct-09 | Lost & Stolen Card | 306 | ||||
| Oct-09 | Payment Error | 4 | ||||
| Oct-09 | Refund Chase up | 12 | ||||
| Oct-09 | Refund Policy | 2 | ||||
| Oct-09 | Registration | 3 | ||||
| Oct-09 | Statement Request | 1 | ||||
| Oct-09 | ZSERVICE/Not assigned | 7 | ||||
| Oct-09 | Fax Number | Eligibility | 1 | |||
| Oct-09 | Fax Number | Entry/Exit Charge | 9 | |||
| Oct-09 | Fax Number | Goodwill | 1 | |||
| Oct-09 | Fax Number | POM | 2 | |||
| Oct-09 | Fax Number | Refund Chase up | 1 | |||
| Oct-09 | Internet | Cancel/Surrender | 3 | |||
| Oct-09 | Internet | Duplicates | 1 | |||
| Oct-09 | Internet | Eligibility | 1 | |||
| Oct-09 | Internet | Entry/Exit Charge | 13 | |||
| Oct-09 | Internet | Fare Enquiry | 1 | |||
| Oct-09 | Internet | Goodwill | 2 | |||
| Oct-09 | Internet | Incorrect charge | 2 | |||
| Oct-09 | Internet | Lost & Stolen Card | 1 | |||
| Oct-09 | Internet | Not assigned | 1 | |||
| Oct-09 | Internet | Overlap | 1 | |||
| Oct-09 | Internet | Pay as you go | 1 | |||
| Oct-09 | Internet | Refund Chase up | 3 | |||
| Oct-09 | Internet | Refund Policy | 2 | |||
| Oct-09 | Internet | ZSERVICE/Not assigned | 747 | |||
| Oct-09 | Letter | Availability on national rail | 1 | |||
| Oct-09 | Letter | Balance enquiry | 2 | |||
| Oct-09 | Letter | Cancel/Surrender | 180 | |||
| Oct-09 | Letter | Capping/Best Value | 1 | |||
| Oct-09 | Letter | Card withdrawn | 1 | |||
| Oct-09 | Letter | Change of Customer Information | 1 | |||
| Oct-09 | Letter | Duplicates | 1 | |||
| Oct-09 | Letter | Eligibility | 4 | |||
| Oct-09 | Letter | Entry/Exit Charge | 39 | |||
| Oct-09 | Letter | Exchanges | 1 | |||
| Oct-09 | Letter | Failed Card | 78 | |||
| Oct-09 | Letter | General Ticketing Information | 1 | |||
| Oct-09 | Letter | Goodwill | 11 | |||
| Oct-09 | Letter | Incorrect charge | 12 | |||
| Oct-09 | Letter | Interim | 25 | |||
| Oct-09 | Letter | Lost & Stolen Card | 22 | |||
| Oct-09 | Letter | Overlap | 2 | |||
| Oct-09 | Letter | POM | 2 | |||
| Oct-09 | Letter | Pay as you go | 1 | |||
| Oct-09 | Letter | Payment Error | 3 | |||
| Oct-09 | Letter | Refund Chase up | 12 | |||
| Oct-09 | Letter | Refund Policy | 8 | |||
| Oct-09 | Letter | Registration | 1 | |||
| Oct-09 | Letter | Returned Cheque | 8 | |||
| Oct-09 | Letter | Statement Request | 1 | |||
| Oct-09 | Letter | TOM | 1 | |||
| Oct-09 | Letter | ZSERVICE/Not assigned | 21 | |||
| Oct-09 | Telephone | ATU | 308 | |||
| Oct-09 | Telephone | Adhoc Load failed pick up | 7 | |||
| Oct-09 | Telephone | Automated Refunds | 12 | |||
| Oct-09 | Telephone | Balance enquiry | 78 | |||
| Oct-09 | Telephone | Bus Staff | 1 | |||
| Oct-09 | Telephone | Bus reader | 3 | |||
| Oct-09 | Telephone | Cancel/Surrender | 287 | |||
| Oct-09 | Telephone | Card withdrawn | 22 | |||
| Oct-09 | Telephone | Card/Ticket | 18 | |||
| Oct-09 | Telephone | Change of Customer Information | 1 | |||
| Oct-09 | Telephone | Charter | 5 | |||
| Oct-09 | Telephone | Content | 2 | |||
| Oct-09 | Telephone | Credit/Debit Card update information | 3 | |||
| Oct-09 | Telephone | Duplicates | 1 | |||
| Oct-09 | Telephone | Eligibility | 20 | |||
| Oct-09 | Telephone | Entry/Exit Charge | 4,045 | |||
| Oct-09 | Telephone | Exchanges | 3 | |||
| Oct-09 | Telephone | Exchanges | 11 | |||
| Oct-09 | Telephone | Failed Card | 616 | |||
| Oct-09 | Telephone | Forgotten Security Answer | 3 | |||
| Oct-09 | Telephone | Gate | 2 | |||
| Oct-09 | Telephone | General Replacement (ARC) | 14 | |||
| Oct-09 | Telephone | General Ticketing Information | 14 | |||
| Oct-09 | Telephone | Goodwill | 5 | |||
| Oct-09 | Telephone | Incorrect charge | 12 | |||
| Oct-09 | Telephone | Interim | 3 | |||
| Oct-09 | Telephone | Journey Call | 1 | |||
| Oct-09 | Telephone | L&S Process/Policy | 5 | |||
| Oct-09 | Telephone | LU | 1 | |||
| Oct-09 | Telephone | LU Staff | 2 | |||
| Oct-09 | Telephone | Lost & Stolen Card | 958 | |||
| Oct-09 | Telephone | Making Payment for Failed ATU | 7 | |||
| Oct-09 | Telephone | Overlap | 41 | |||
| Oct-09 | Telephone | Oyster | 1 | |||
| Oct-09 | Telephone | Oyster Barclaycard | 3 | |||
| Oct-09 | Telephone | POM | 5 | |||
| Oct-09 | Telephone | Pass Agent | 2 | |||
| Oct-09 | Telephone | Pay as you go | 71 | |||
| Oct-09 | Telephone | Payment Error | 14 | |||
| Oct-09 | Telephone | Payment issues | 5 | |||
| Oct-09 | Telephone | Policy | 1 | |||
| Oct-09 | Telephone | Policy | 1 | |||
| Oct-09 | Telephone | Refund Chase up | 149 | |||
| Oct-09 | Telephone | Refund Policy | 6 | |||
| Oct-09 | Telephone | Refunds | 34 | |||
| Oct-09 | Telephone | Registration | 21 | |||
| Oct-09 | Telephone | Returned Cheque | 2 | |||
| Oct-09 | Telephone | Statement Request | 13 | |||
| Oct-09 | Telephone | TOC | 1 | |||
| Oct-09 | Telephone | TOM | 5 | |||
| Oct-09 | Telephone | Technical Issues | 13 | |||
| Oct-09 | Telephone | Ticket Stop / Newsagent | 1 | |||
| Oct-09 | Telephone | Withdrawn | 23 | |||
| Oct-09 | Telephone | Wrong Number/Abandoned Call | 1 | |||
| Oct-09 | Telephone | ZSERVICE/Not assigned | 29 | |||
| Oct-09 | Not assigned | Adhoc Load failed pick up | 1 | |||
| Oct-09 | Not assigned | Cancel/Surrender | 1 | |||
| Oct-09 | Not assigned | Entry/Exit Charge | 9 | |||
| Oct-09 | Not assigned | Incorrect charge | 1 | |||
| Oct-09 | Not assigned | Lost & Stolen Card | 2 | |||
| Oct-09 | Not assigned | Pay as you go | 1 | |||
| Oct-09 | Not assigned | Refund Chase up | 1 | |||
| Nov-09 | ATU failed pick up | 1 | ||||
| Nov-09 | Adhoc Load failed pick up | 3 | ||||
| Nov-09 | Balance enquiry | 4 | ||||
| Nov-09 | Cancel/Surrender | 2 | ||||
| Nov-09 | Capping/Best Value | 2 | ||||
| Nov-09 | Card withdrawn | 1 | ||||
| Nov-09 | Entry/Exit Charge | 76 | ||||
| Nov-09 | Failed Card | 1 | ||||
| Nov-09 | Fare Enquiry | 2 | ||||
| Nov-09 | Goodwill | 1 | ||||
| Nov-09 | Incorrect charge | 6 | ||||
| Nov-09 | L&S Process/Policy | 1 | ||||
| Nov-09 | Lost & Stolen Card | 307 | ||||
| Nov-09 | Overlap | 1 | ||||
| Nov-09 | Payment Error | 2 | ||||
| Nov-09 | Refund Chase up | 9 | ||||
| Nov-09 | Refund Policy | 2 | ||||
| Nov-09 | Technical Issues | 1 | ||||
| Nov-09 | ZSERVICE/Not assigned | 5 | ||||
| Nov-09 | Fax Number | Cancel/Surrender | 1 | |||
| Nov-09 | Fax Number | Entry/Exit Charge | 3 | |||
| Nov-09 | Fax Number | Failed Card | 1 | |||
| Nov-09 | Fax Number | Incorrect charge | 1 | |||
| Nov-09 | Fax Number | Lost & Stolen Card | 1 | |||
| Nov-09 | Fax Number | Payment Error | 1 | |||
| Nov-09 | Internet | Cancel/Surrender | 3 | |||
| Nov-09 | Internet | Card withdrawn | 1 | |||
| Nov-09 | Internet | Double Charges | 1 | |||
| Nov-09 | Internet | Driver/Operator | 1 | |||
| Nov-09 | Internet | Eligibility | 1 | |||
| Nov-09 | Internet | Entry/Exit Charge | 10 | |||
| Nov-09 | Internet | Failed Card | 2 | |||
| Nov-09 | Internet | Goodwill | 1 | |||
| Nov-09 | Internet | Incorrect charge | 1 | |||
| Nov-09 | Internet | Interim | 1 | |||
| Nov-09 | Internet | Payment Error | 2 | |||
| Nov-09 | Internet | Refund Chase up | 4 | |||
| Nov-09 | Internet | Refund Policy | 2 | |||
| Nov-09 | Internet | Registration | 1 | |||
| Nov-09 | Internet | Ticket Office Staff | 1 | |||
| Nov-09 | Internet | ZSERVICE/Not assigned | 747 | |||
| Nov-09 | Letter | Cancel/Surrender | 149 | |||
| Nov-09 | Letter | Capping/Best Value | 3 | |||
| Nov-09 | Letter | Duplicates | 1 | |||
| Nov-09 | Letter | Entry/Exit Charge | 20 | |||
| Nov-09 | Letter | FOI | 1 | |||
| Nov-09 | Letter | Failed Card | 65 | |||
| Nov-09 | Letter | Goodwill | 5 | |||
| Nov-09 | Letter | Incorrect charge | 2 | |||
| Nov-09 | Letter | Interim | 14 | |||
| Nov-09 | Letter | L&S Process/Policy | 2 | |||
| Nov-09 | Letter | Lost & Stolen Card | 15 | |||
| Nov-09 | Letter | Overlap | 3 | |||
| Nov-09 | Letter | Oyster | 1 | |||
| Nov-09 | Letter | POM | 1 | |||
| Nov-09 | Letter | Pay as you go | 1 | |||
| Nov-09 | Letter | Payment Error | 1 | |||
| Nov-09 | Letter | Penalty Fares | 1 | |||
| Nov-09 | Letter | Refund Chase up | 10 | |||
| Nov-09 | Letter | Returned Cheque | 12 | |||
| Nov-09 | Letter | ZSERVICE/Not assigned | 4 | |||
| Nov-09 | Telephone | ATU | 339 | |||
| Nov-09 | Telephone | ATU failed credit card | 1 | |||
| Nov-09 | Telephone | ATU information request | 1 | |||
| Nov-09 | Telephone | Adhoc Load failed pick up | 17 | |||
| Nov-09 | Telephone | Automated Refunds | 18 | |||
| Nov-09 | Telephone | Balance enquiry | 29 | |||
| Nov-09 | Telephone | Bus reader | 1 | |||
| Nov-09 | Telephone | Cancel/Surrender | 249 | |||
| Nov-09 | Telephone | Card withdrawn | 14 | |||
| Nov-09 | Telephone | Card/Ticket | 6 | |||
| Nov-09 | Telephone | Change of Customer Information | 4 | |||
| Nov-09 | Telephone | Charter | 7 | |||
| Nov-09 | Telephone | Content | 9 | |||
| Nov-09 | Telephone | Credit/Debit Card update information | 5 | |||
| Nov-09 | Telephone | Customer Charter | 1 | |||
| Nov-09 | Telephone | Duplicates | 4 | |||
| Nov-09 | Telephone | Eligibility | 24 | |||
| Nov-09 | Telephone | Entry/Exit Charge | 3,884 | |||
| Nov-09 | Telephone | Environment | 1 | |||
| Nov-09 | Telephone | Exchanges | 1 | |||
| Nov-09 | Telephone | Exchanges | 9 | |||
| Nov-09 | Telephone | Failed Card | 496 | |||
| Nov-09 | Telephone | General Refund Complaint (ARC) | 2 | |||
| Nov-09 | Telephone | General Replacement (ARC) | 16 | |||
| Nov-09 | Telephone | General Ticketing Information | 13 | |||
| Nov-09 | Telephone | Goodwill | 7 | |||
| Nov-09 | Telephone | Incorrect charge | 15 | |||
| Nov-09 | Telephone | Interim | 4 | |||
| Nov-09 | Telephone | Journey Call | 1 | |||
| Nov-09 | Telephone | L&S Process/Policy | 10 | |||
| Nov-09 | Telephone | Lost & Stolen Card | 1,295 | |||
| Nov-09 | Telephone | Making Payment for Failed ATU | 2 | |||
| Nov-09 | Telephone | Misinformation / Unclear Info | 1 | |||
| Nov-09 | Telephone | Novacroft | 1 | |||
| Nov-09 | Telephone | Overlap | 46 | |||
| Nov-09 | Telephone | Oyster Barclaycard | 4 | |||
| Nov-09 | Telephone | Oyster Barclaycard - Referral | 6 | |||
| Nov-09 | Telephone | POM | 3 | |||
| Nov-09 | Telephone | Pay as you go | 44 | |||
| Nov-09 | Telephone | Payment Error | 22 | |||
| Nov-09 | Telephone | Payment issues | 8 | |||
| Nov-09 | Telephone | Postal Strike issues | 1 | |||
| Nov-09 | Telephone | Refund Chase up | 93 | |||
| Nov-09 | Telephone | Refund Policy | 3 | |||
| Nov-09 | Telephone | Refunds | 28 | |||
| Nov-09 | Telephone | Registration | 27 | |||
| Nov-09 | Telephone | Returned Cheque | 2 | |||
| Nov-09 | Telephone | Statement Request | 14 | |||
| Nov-09 | Telephone | TOM | 8 | |||
| Nov-09 | Telephone | Technical Issues | 8 | |||
| Nov-09 | Telephone | Ticket Stop / Newsagent | 1 | |||
| Nov-09 | Telephone | Unlisted Classification | 1 | |||
| Nov-09 | Telephone | Withdrawn | 34 | |||
| Nov-09 | Telephone | ZSERVICE/Not assigned | 44 | |||
| Nov-09 | Telephone | £5 Admin fee (ARC) | 1 | |||
| Nov-09 | Not assigned | Cancel/Surrender | 1 | |||
| Nov-09 | Not assigned | Entry/Exit Charge | 14 | |||
| Nov-09 | Not assigned | Failed Card | 2 | |||
| Nov-09 | Not assigned | Lost & Stolen Card | 6 | |||
| Nov-09 | Not assigned | ZSERVICE/Not assigned | 2 | |||
| Dec-09 | ATU | 1 | ||||
| Dec-09 | Automated Refunds | 1 | ||||
| Dec-09 | Balance enquiry | 3 | ||||
| Dec-09 | Cancel/Surrender | 6 | ||||
| Dec-09 | Capping/Best Value | 2 | ||||
| Dec-09 | Charter | 1 | ||||
| Dec-09 | Duplicates | 1 | ||||
| Dec-09 | Entry/Exit Charge | 51 | ||||
| Dec-09 | Exchanges | 1 | ||||
| Dec-09 | FOI | 1 | ||||
| Dec-09 | Failed Card | 2 | ||||
| Dec-09 | Incorrect charge | 9 | ||||
| Dec-09 | Interim | 1 | ||||
| Dec-09 | LU Staff | 1 | ||||
| Dec-09 | Lost & Stolen Card | 299 | ||||
| Dec-09 | NR Staff | 1 | ||||
| Dec-09 | Not assigned | 1 | ||||
| Dec-09 | Overlap | 2 | ||||
| Dec-09 | Pay as you go | 1 | ||||
| Dec-09 | Payment Error | 1 | ||||
| Dec-09 | Refund Chase up | 7 | ||||
| Dec-09 | Refund Policy | 1 | ||||
| Dec-09 | Registration | 2 | ||||
| Dec-09 | ZSERVICE/Not assigned | 5 | ||||
| Dec-09 | Fax Number | Entry/Exit Charge | 8 | |||
| Dec-09 | Fax Number | Failed Card | 1 | |||
| Dec-09 | Fax Number | Lost & Stolen Card | 1 | |||
| Dec-09 | Fax Number | Overlap | 1 | |||
| Dec-09 | Fax Number | Payment Error | 1 | |||
| Dec-09 | Fax Number | Refund Chase up | 1 | |||
| Dec-09 | Internet | Cancel/Surrender | 5 | |||
| Dec-09 | Internet | Charter | 1 | |||
| Dec-09 | Internet | Entry/Exit Charge | 5 | |||
| Dec-09 | Internet | Failed Card | 1 | |||
| Dec-09 | Internet | Goodwill | 1 | |||
| Dec-09 | Internet | L&S Process/Policy | 1 | |||
| Dec-09 | Internet | Lost & Stolen Card | 1 | |||
| Dec-09 | Internet | Overlap | 2 | |||
| Dec-09 | Internet | Pay as you go | 1 | |||
| Dec-09 | Internet | Payment Error | 1 | |||
| Dec-09 | Internet | Refund Chase up | 1 | |||
| Dec-09 | Internet | Refund Policy | 2 | |||
| Dec-09 | Internet | TOM | 1 | |||
| Dec-09 | Internet | ZSERVICE/Not assigned | 564 | |||
| Dec-09 | Letter | ATU failed pick up | 1 | |||
| Dec-09 | Letter | Balance enquiry | 3 | |||
| Dec-09 | Letter | Cancel/Surrender | 184 | |||
| Dec-09 | Letter | Charter | 1 | |||
| Dec-09 | Letter | Customer | 1 | |||
| Dec-09 | Letter | Eligibility | 1 | |||
| Dec-09 | Letter | Entry/Exit Charge | 35 | |||
| Dec-09 | Letter | Failed Card | 65 | |||
| Dec-09 | Letter | Goodwill | 8 | |||
| Dec-09 | Letter | Incorrect charge | 6 | |||
| Dec-09 | Letter | Interim | 25 | |||
| Dec-09 | Letter | L&S Process/Policy | 2 | |||
| Dec-09 | Letter | Lost & Stolen Card | 7 | |||
| Dec-09 | Letter | Overlap | 3 | |||
| Dec-09 | Letter | POM | 1 | |||
| Dec-09 | Letter | Payment Error | 3 | |||
| Dec-09 | Letter | Refund Chase up | 6 | |||
| Dec-09 | Letter | Refund Policy | 5 | |||
| Dec-09 | Letter | Registration | 1 | |||
| Dec-09 | Letter | Returned Cheque | 8 | |||
| Dec-09 | Letter | Statement Request | 1 | |||
| Dec-09 | Letter | ZSERVICE/Not assigned | 2 | |||
| Dec-09 | Telephone | ATU | 158 | |||
| Dec-09 | Telephone | ATU Cyber Source | 1 | |||
| Dec-09 | Telephone | ATU failed credit card | 1 | |||
| Dec-09 | Telephone | ATU failed pick up | 2 | |||
| Dec-09 | Telephone | Adhoc Load failed pick up | 8 | |||
| Dec-09 | Telephone | Automated Refunds | 7 | |||
| Dec-09 | Telephone | Balance enquiry | 23 | |||
| Dec-09 | Telephone | Cancel/Surrender | 190 | |||
| Dec-09 | Telephone | Card withdrawn | 30 | |||
| Dec-09 | Telephone | Card/Ticket | 5 | |||
| Dec-09 | Telephone | Charter | 1 | |||
| Dec-09 | Telephone | Content | 5 | |||
| Dec-09 | Telephone | Credit/Debit Card update information | 2 | |||
| Dec-09 | Telephone | Eligibility | 18 | |||
| Dec-09 | Telephone | Entry/Exit Charge | 3,080 | |||
| Dec-09 | Telephone | Exchanges | 1 | |||
| Dec-09 | Telephone | Exchanges | 15 | |||
| Dec-09 | Telephone | Failed Card | 286 | |||
| Dec-09 | Telephone | Fare Enquiry | 1 | |||
| Dec-09 | Telephone | Forgotten Security Answer | 4 | |||
| Dec-09 | Telephone | Gate | 3 | |||
| Dec-09 | Telephone | General Replacement (ARC) | 10 | |||
| Dec-09 | Telephone | General Ticketing Information | 7 | |||
| Dec-09 | Telephone | Goodwill | 6 | |||
| Dec-09 | Telephone | Incorrect charge | 6 | |||
| Dec-09 | Telephone | L&S Process/Policy | 17 | |||
| Dec-09 | Telephone | LU Staff | 1 | |||
| Dec-09 | Telephone | Logging In Details | 1 | |||
| Dec-09 | Telephone | Lost & Stolen Card | 965 | |||
| Dec-09 | Telephone | Making Payment for Failed ATU | 2 | |||
| Dec-09 | Telephone | Misinformation / Unclear Info | 1 | |||
| Dec-09 | Telephone | Not assigned | 5 | |||
| Dec-09 | Telephone | Overlap | 43 | |||
| Dec-09 | Telephone | Oyster | 1 | |||
| Dec-09 | Telephone | Oyster Barclaycard | 2 | |||
| Dec-09 | Telephone | Oyster Barclaycard - Referral | 3 | |||
| Dec-09 | Telephone | POM | 3 | |||
| Dec-09 | Telephone | Pass Agent | 2 | |||
| Dec-09 | Telephone | Pay as you go | 28 | |||
| Dec-09 | Telephone | Payment Error | 20 | |||
| Dec-09 | Telephone | Payment issues | 3 | |||
| Dec-09 | Telephone | Refund Chase up | 59 | |||
| Dec-09 | Telephone | Refund Policy | 3 | |||
| Dec-09 | Telephone | Refunds | 2 | |||
| Dec-09 | Telephone | Registration | 6 | |||
| Dec-09 | Telephone | Returned Cheque | 2 | |||
| Dec-09 | Telephone | Statement Request | 7 | |||
| Dec-09 | Telephone | TOM | 6 | |||
| Dec-09 | Telephone | Technical Issues | 11 | |||
| Dec-09 | Telephone | Unlisted Classification | 1 | |||
| Dec-09 | Telephone | Withdrawn | 8 | |||
| Dec-09 | Telephone | ZSERVICE/Not assigned | 39 | |||
| Dec-09 | Telephone | £5 Admin fee (ARC) | 2 | |||
| Dec-09 | Not assigned | Cancel/Surrender | 1 | |||
| Dec-09 | Not assigned | Entry/Exit Charge | 11 | |||
| Dec-09 | Not assigned | Failed Card | 1 | |||
| Dec-09 | Not assigned | Lost & Stolen Card | 2 | |||
| Dec-09 | Not assigned | Pay as you go | 1 | |||
| Dec-09 | Not assigned | Refund Chase up | 1 | |||
| Dec-09 | Not assigned | Statement Request | 2 | |||
| Jan-10 | Adhoc Load failed pick up | 3 | ||||
| Jan-10 | Automated Refunds | 2 | ||||
| Jan-10 | Balance enquiry | 3 | ||||
| Jan-10 | Cancel/Surrender | 8 | ||||
| Jan-10 | Entry/Exit Charge | 56 | ||||
| Jan-10 | Exchanges | 1 | ||||
| Jan-10 | Failed Card | 1 | ||||
| Jan-10 | Goodwill | 1 | ||||
| Jan-10 | Incorrect charge | 2 | ||||
| Jan-10 | Lost & Stolen Card | 302 | ||||
| Jan-10 | Overlap | 1 | ||||
| Jan-10 | Pay as you go | 2 | ||||
| Jan-10 | Payment Error | 6 | ||||
| Jan-10 | Refund Chase up | 3 | ||||
| Jan-10 | Refund Policy | 3 | ||||
| Jan-10 | Returned Cheque | 1 | ||||
| Jan-10 | Statement Request | 1 | ||||
| Jan-10 | Ticket Office Staff | 1 | ||||
| Jan-10 | ZSERVICE/Not assigned | 2 | ||||
| Jan-10 | Fax Number | Cancel/Surrender | 1 | |||
| Jan-10 | Fax Number | Entry/Exit Charge | 5 | |||
| Jan-10 | Fax Number | Incorrect charge | 1 | |||
| Jan-10 | Fax Number | Interim | 1 | |||
| Jan-10 | Fax Number | Payment Error | 1 | |||
| Jan-10 | Fax Number | Returned Cheque | 1 | |||
| Jan-10 | Internet | Cancel/Surrender | 5 | |||
| Jan-10 | Internet | Delayed Journey | 1 | |||
| Jan-10 | Internet | Entry/Exit Charge | 51 | |||
| Jan-10 | Internet | Goodwill | 3 | |||
| Jan-10 | Internet | Incorrect charge | 2 | |||
| Jan-10 | Internet | Interim | 2 | |||
| Jan-10 | Internet | Lost & Stolen Card | 2 | |||
| Jan-10 | Internet | Overlap | 5 | |||
| Jan-10 | Internet | POM | 1 | |||
| Jan-10 | Internet | Pay as you go | 2 | |||
| Jan-10 | Internet | Payment issues | 1 | |||
| Jan-10 | Internet | Policy | 1 | |||
| Jan-10 | Internet | Refund Chase up | 12 | |||
| Jan-10 | Internet | ZSERVICE/Not assigned | 725 | |||
| Jan-10 | Letter | Balance enquiry | 2 | |||
| Jan-10 | Letter | Cancel/Surrender | 125 | |||
| Jan-10 | Letter | Change of Customer Information | 1 | |||
| Jan-10 | Letter | Charter | 3 | |||
| Jan-10 | Letter | Eligibility | 2 | |||
| Jan-10 | Letter | Entry/Exit Charge | 30 | |||
| Jan-10 | Letter | Failed Card | 31 | |||
| Jan-10 | Letter | Goodwill | 4 | |||
| Jan-10 | Letter | Incorrect charge | 5 | |||
| Jan-10 | Letter | Interim | 16 | |||
| Jan-10 | Letter | LU Staff | 1 | |||
| Jan-10 | Letter | Lost & Stolen Card | 8 | |||
| Jan-10 | Letter | Overlap | 4 | |||
| Jan-10 | Letter | POM | 1 | |||
| Jan-10 | Letter | Pass Agent | 1 | |||
| Jan-10 | Letter | Payment Error | 3 | |||
| Jan-10 | Letter | Refund Chase up | 8 | |||
| Jan-10 | Letter | Refund Policy | 3 | |||
| Jan-10 | Letter | Registration | 1 | |||
| Jan-10 | Letter | Returned Cheque | 5 | |||
| Jan-10 | Letter | TOM | 1 | |||
| Jan-10 | Letter | ZSERVICE/Not assigned | 3 | |||
| Jan-10 | Telephone | ATU | 169 | |||
| Jan-10 | Telephone | ATU failed pick up | 6 | |||
| Jan-10 | Telephone | Adhoc Load failed pick up | 7 | |||
| Jan-10 | Telephone | Automated Refunds | 7 | |||
| Jan-10 | Telephone | Balance enquiry | 27 | |||
| Jan-10 | Telephone | Cancel/Surrender | 184 | |||
| Jan-10 | Telephone | Capping/Best Value | 3 | |||
| Jan-10 | Telephone | Card withdrawn | 13 | |||
| Jan-10 | Telephone | Card/Ticket | 5 | |||
| Jan-10 | Telephone | Change of Customer Information | 2 | |||
| Jan-10 | Telephone | Charter | 2 | |||
| Jan-10 | Telephone | Content | 10 | |||
| Jan-10 | Telephone | Credit/Debit Card update information | 3 | |||
| Jan-10 | Telephone | Duplicates | 5 | |||
| Jan-10 | Telephone | Eligibility | 28 | |||
| Jan-10 | Telephone | Entry/Exit Charge | 6,228 | |||
| Jan-10 | Telephone | Exchanges | 2 | |||
| Jan-10 | Telephone | Exchanges | 6 | |||
| Jan-10 | Telephone | Failed Card | 272 | |||
| Jan-10 | Telephone | Forgotten Security Answer | 1 | |||
| Jan-10 | Telephone | Gate | 3 | |||
| Jan-10 | Telephone | General Refund Complaint (ARC) | 1 | |||
| Jan-10 | Telephone | General Replacement (ARC) | 29 | |||
| Jan-10 | Telephone | General Ticketing Information | 12 | |||
| Jan-10 | Telephone | Goodwill | 10 | |||
| Jan-10 | Telephone | Incorrect charge | 19 | |||
| Jan-10 | Telephone | Interim | 5 | |||
| Jan-10 | Telephone | Journey Call | 2 | |||
| Jan-10 | Telephone | L&S Process/Policy | 17 | |||
| Jan-10 | Telephone | LU Staff | 1 | |||
| Jan-10 | Telephone | Lost & Stolen Card | 1,074 | |||
| Jan-10 | Telephone | Making Payment for Failed ATU | 3 | |||
| Jan-10 | Telephone | Misinformation / Unclear Info | 1 | |||
| Jan-10 | Telephone | Overlap | 60 | |||
| Jan-10 | Telephone | Oyster | 4 | |||
| Jan-10 | Telephone | Oyster Barclaycard | 1 | |||
| Jan-10 | Telephone | Oyster Barclaycard - Referral | 2 | |||
| Jan-10 | Telephone | POM | 13 | |||
| Jan-10 | Telephone | Pay as you go | 25 | |||
| Jan-10 | Telephone | Payment Error | 19 | |||
| Jan-10 | Telephone | Payment issues | 9 | |||
| Jan-10 | Telephone | Refund Chase up | 72 | |||
| Jan-10 | Telephone | Refund Policy | 7 | |||
| Jan-10 | Telephone | Registration | 7 | |||
| Jan-10 | Telephone | Returned Cheque | 2 | |||
| Jan-10 | Telephone | Statement Request | 20 | |||
| Jan-10 | Telephone | TOC | 1 | |||
| Jan-10 | Telephone | TOC | 1 | |||
| Jan-10 | Telephone | TOM | 6 | |||
| Jan-10 | Telephone | Technical Issues | 28 | |||
| Jan-10 | Telephone | Website | 1 | |||
| Jan-10 | Telephone | Withdrawn | 1 | |||
| Jan-10 | Telephone | ZSERVICE/Not assigned | 38 | |||
| Jan-10 | Not assigned | Cancel/Surrender | 5 | |||
| Jan-10 | Not assigned | Charter | 1 | |||
| Jan-10 | Not assigned | Entry/Exit Charge | 19 | |||
| Jan-10 | Not assigned | Failed Card | 1 | |||
| Jan-10 | Not assigned | Lost & Stolen Card | 1 | |||
| Jan-10 | Not assigned | Pay as you go | 1 | |||
| Jan-10 | Not assigned | Refund Chase up | 1 | |||
| Jan-10 | Not assigned | Refund Policy | 1 | |||
| Feb-10 | Cancel/Surrender | 4 | ||||
| Feb-10 | Charter | 2 | ||||
| Feb-10 | Entry/Exit Charge | 9 | ||||
| Feb-10 | Failed Card | 2 | ||||
| Feb-10 | Fare Enquiry | 1 | ||||
| Feb-10 | Goodwill | 4 | ||||
| Feb-10 | Interim | 1 | ||||
| Feb-10 | Lost & Stolen Card | 307 | ||||
| Feb-10 | Overlap | 2 | ||||
| Feb-10 | Oyster | 1 | ||||
| Feb-10 | Payment Error | 2 | ||||
| Feb-10 | Refund Chase up | 2 | ||||
| Feb-10 | Fax Number | Cancel/Surrender | 1 | |||
| Feb-10 | Fax Number | Change of Customer Information | 1 | |||
| Feb-10 | Fax Number | Entry/Exit Charge | 1 | |||
| Feb-10 | Internet | Automated Refunds | 2 | |||
| Feb-10 | Internet | Cancel/Surrender | 8 | |||
| Feb-10 | Internet | Duplicates | 1 | |||
| Feb-10 | Internet | Entry/Exit Charge | 6 | |||
| Feb-10 | Internet | Failed Card | 1 | |||
| Feb-10 | Internet | General Refund Complaint (ARC) | 1 | |||
| Feb-10 | Internet | General Replacement (ARC) | 1 | |||
| Feb-10 | Internet | Interim | 1 | |||
| Feb-10 | Internet | Lost & Stolen Card | 2 | |||
| Feb-10 | Internet | Overlap | 1 | |||
| Feb-10 | Internet | Refund Chase up | 3 | |||
| Feb-10 | Internet | Refund Policy | 1 | |||
| Feb-10 | Internet | ZSERVICE/Not assigned | 249 | |||
| Feb-10 | Letter | Automated Refunds | 1 | |||
| Feb-10 | Letter | Cancel/Surrender | 172 | |||
| Feb-10 | Letter | Charter | 1 | |||
| Feb-10 | Letter | Double Charges | 2 | |||
| Feb-10 | Letter | Duplicates | 1 | |||
| Feb-10 | Letter | Eligibility | 1 | |||
| Feb-10 | Letter | Entry/Exit Charge | 19 | |||
| Feb-10 | Letter | Failed Card | 46 | |||
| Feb-10 | Letter | General Ticketing Information | 2 | |||
| Feb-10 | Letter | Goodwill | 1 | |||
| Feb-10 | Letter | Incorrect charge | 4 | |||
| Feb-10 | Letter | Interim | 12 | |||
| Feb-10 | Letter | L&S Process/Policy | 1 | |||
| Feb-10 | Letter | Lost & Stolen Card | 11 | |||
| Feb-10 | Letter | Overlap | 3 | |||
| Feb-10 | Letter | POM | 2 | |||
| Feb-10 | Letter | Payment Error | 8 | |||
| Feb-10 | Letter | Refund Chase up | 7 | |||
| Feb-10 | Letter | Refund Policy | 4 | |||
| Feb-10 | Letter | Registration | 1 | |||
| Feb-10 | Letter | Returned Cheque | 8 | |||
| Feb-10 | Letter | ZSERVICE/Not assigned | 6 | |||
| Feb-10 | Telephone | ATU | 94 | |||
| Feb-10 | Telephone | ATU failed pick up | 5 | |||
| Feb-10 | Telephone | Adhoc Load failed pick up | 18 | |||
| Feb-10 | Telephone | Automated Refunds | 18 | |||
| Feb-10 | Telephone | Availability on national rail | 2 | |||
| Feb-10 | Telephone | Balance enquiry | 13 | |||
| Feb-10 | Telephone | Bus reader | 1 | |||
| Feb-10 | Telephone | Cancel/Surrender | 202 | |||
| Feb-10 | Telephone | Capping/Best Value | 1 | |||
| Feb-10 | Telephone | Card withdrawn | 46 | |||
| Feb-10 | Telephone | Card/Ticket | 6 | |||
| Feb-10 | Telephone | Change of Customer Information | 2 | |||
| Feb-10 | Telephone | Charter | 4 | |||
| Feb-10 | Telephone | Content | 9 | |||
| Feb-10 | Telephone | Credit/Debit Card - Double Charge | 1 | |||
| Feb-10 | Telephone | Credit/Debit Card update information | 3 | |||
| Feb-10 | Telephone | DLR Validator | 1 | |||
| Feb-10 | Telephone | Double Charges | 1 | |||
| Feb-10 | Telephone | Duplicates | 5 | |||
| Feb-10 | Telephone | Eligibility | 21 | |||
| Feb-10 | Telephone | Entry/Exit Charge | 5,636 | |||
| Feb-10 | Telephone | Exchanges | 1 | |||
| Feb-10 | Telephone | Exchanges | 11 | |||
| Feb-10 | Telephone | Failed Card | 349 | |||
| Feb-10 | Telephone | Gate | 1 | |||
| Feb-10 | Telephone | General Replacement (ARC) | 5 | |||
| Feb-10 | Telephone | General Ticketing Information | 8 | |||
| Feb-10 | Telephone | Goodwill | 12 | |||
| Feb-10 | Telephone | Incorrect charge | 18 | |||
| Feb-10 | Telephone | Interim | 2 | |||
| Feb-10 | Telephone | L&S Process/Policy | 29 | |||
| Feb-10 | Telephone | LU | 1 | |||
| Feb-10 | Telephone | LU Staff | 3 | |||
| Feb-10 | Telephone | Logging In Details | 2 | |||
| Feb-10 | Telephone | Lost & Stolen Card | 1,047 | |||
| Feb-10 | Telephone | Making Payment for Failed ATU | 1 | |||
| Feb-10 | Telephone | National Rail Validator | 1 | |||
| Feb-10 | Telephone | Novacroft | 1 | |||
| Feb-10 | Telephone | OHL | 1 | |||
| Feb-10 | Telephone | OHL Staff | 1 | |||
| Feb-10 | Telephone | Overlap | 69 | |||
| Feb-10 | Telephone | Oyster | 2 | |||
| Feb-10 | Telephone | Oyster Barclaycard - Referral | 4 | |||
| Feb-10 | Telephone | POM | 6 | |||
| Feb-10 | Telephone | Pass Agent | 3 | |||
| Feb-10 | Telephone | Pay as you go | 15 | |||
| Feb-10 | Telephone | Payment Error | 23 | |||
| Feb-10 | Telephone | Payment issues | 11 | |||
| Feb-10 | Telephone | Refund Chase up | 85 | |||
| Feb-10 | Telephone | Refund Policy | 2 | |||
| Feb-10 | Telephone | Refunds | 1 | |||
| Feb-10 | Telephone | Registration | 10 | |||
| Feb-10 | Telephone | Returned Cheque | 6 | |||
| Feb-10 | Telephone | Statement Request | 31 | |||
| Feb-10 | Telephone | TOC | 2 | |||
| Feb-10 | Telephone | TOM | 5 | |||
| Feb-10 | Telephone | Technical Issues | 19 | |||
| Feb-10 | Telephone | Website | 1 | |||
| Feb-10 | Telephone | Website | 1 | |||
| Feb-10 | Telephone | Withdrawn | 5 | |||
| Feb-10 | Telephone | ZSERVICE/Not assigned | 33 | |||
| Feb-10 | Not assigned | Double Charges | 1 | |||
| Feb-10 | Not assigned | Entry/Exit Charge | 13 | |||
| Feb-10 | Not assigned | Lost & Stolen Card | 4 | |||
| Feb-10 | Not assigned | Overlap | 1 | |||
| Feb-10 | Not assigned | Refund Chase up | 1 | |||
| Mar-10 | Charter | 1 | ||||
| Mar-10 | Entry/Exit Charge | 13 | ||||
| Mar-10 | Interim | 1 | ||||
| Mar-10 | Lost & Stolen Card | 144 | ||||
| Mar-10 | Overlap | 1 | ||||
| Mar-10 | Pay as you go | 1 | ||||
| Mar-10 | Payment Error | 2 | ||||
| Mar-10 | Refund Chase up | 1 | ||||
| Mar-10 | Statement Request | 1 | ||||
| Mar-10 | Internet | Entry/Exit Charge | 7 | |||
| Mar-10 | Internet | Refund Chase up | 1 | |||
| Mar-10 | Internet | ZSERVICE/Not assigned | 94 | |||
| Mar-10 | Letter | Balance enquiry | 1 | |||
| Mar-10 | Letter | Cancel/Surrender | 33 | |||
| Mar-10 | Letter | Eligibility | 1 | |||
| Mar-10 | Letter | Entry/Exit Charge | 6 | |||
| Mar-10 | Letter | Failed Card | 16 | |||
| Mar-10 | Letter | General Ticketing Information | 1 | |||
| Mar-10 | Letter | Goodwill | 3 | |||
| Mar-10 | Letter | Incorrect charge | 2 | |||
| Mar-10 | Letter | Interim | 5 | |||
| Mar-10 | Letter | L&S Process/Policy | 1 | |||
| Mar-10 | Letter | Lost & Stolen Card | 4 | |||
| Mar-10 | Letter | POM | 2 | |||
| Mar-10 | Letter | Pay as you go | 1 | |||
| Mar-10 | Letter | Refund Chase up | 4 | |||
| Mar-10 | Letter | Statement Request | 1 | |||
| Mar-10 | Letter | ZSERVICE/Not assigned | 1 | |||
| Mar-10 | Telephone | ATU | 32 | |||
| Mar-10 | Telephone | ATU Cyber Source | 3 | |||
| Mar-10 | Telephone | Adhoc Load failed pick up | 5 | |||
| Mar-10 | Telephone | Automated Refunds | 15 | |||
| Mar-10 | Telephone | Availability on national rail | 1 | |||
| Mar-10 | Telephone | Balance enquiry | 6 | |||
| Mar-10 | Telephone | Cancel/Surrender | 95 | |||
| Mar-10 | Telephone | Card withdrawn | 5 | |||
| Mar-10 | Telephone | Card/Ticket | 4 | |||
| Mar-10 | Telephone | Content | 5 | |||
| Mar-10 | Telephone | Credit/Debit Card update information | 1 | |||
| Mar-10 | Telephone | Duplicates | 2 | |||
| Mar-10 | Telephone | Eligibility | 4 | |||
| Mar-10 | Telephone | Entry/Exit Charge | 1,986 | |||
| Mar-10 | Telephone | Exchanges | 4 | |||
| Mar-10 | Telephone | Failed Card | 132 | |||
| Mar-10 | Telephone | Gate | 1 | |||
| Mar-10 | Telephone | General Replacement (ARC) | 5 | |||
| Mar-10 | Telephone | General Ticketing Information | 4 | |||
| Mar-10 | Telephone | Goodwill | 4 | |||
| Mar-10 | Telephone | Incorrect charge | 4 | |||
| Mar-10 | Telephone | Interim | 3 | |||
| Mar-10 | Telephone | L&S Process/Policy | 11 | |||
| Mar-10 | Telephone | Lost & Stolen Card | 431 | |||
| Mar-10 | Telephone | Overlap | 20 | |||
| Mar-10 | Telephone | Oyster | 1 | |||
| Mar-10 | Telephone | POM | 4 | |||
| Mar-10 | Telephone | Pass Agent | 1 | |||
| Mar-10 | Telephone | Pay as you go | 2 | |||
| Mar-10 | Telephone | Payment Error | 5 | |||
| Mar-10 | Telephone | Payment issues | 3 | |||
| Mar-10 | Telephone | Refund Chase up | 32 | |||
| Mar-10 | Telephone | Refund Policy | 3 | |||
| Mar-10 | Telephone | Registration | 4 | |||
| Mar-10 | Telephone | Statement Request | 11 | |||
| Mar-10 | Telephone | TOM | 1 | |||
| Mar-10 | Telephone | Technical Issues | 3 | |||
| Mar-10 | Telephone | Ticket Stop / Newsagent | 1 | |||
| Mar-10 | Telephone | Website | 1 | |||
| Mar-10 | Telephone | Withdrawn | 11 | |||
| Mar-10 | Telephone | ZSERVICE/Not assigned | 12 | |||
| Mar-10 | Not assigned | ATU | 1 | |||
| Mar-10 | Not assigned | Cancel/Surrender | 2 | |||
| Mar-10 | Not assigned | Entry/Exit Charge | 4 | |||
| Mar-10 | Not assigned | Failed Card | 1 | |||
| Mar-10 | Not assigned | Lost & Stolen Card | 1 | |||
| &nbs |