Sheet1

1. The percentage of complaints / allegations of misconduct against solicitors that have been upheld by the SRA.
6. The percentage of complaints / allegations of misconduct that resulted in a referral to the SDT.

				2007	2008	2009
	Upheld (includes letters of advice)			14%	12%	10%
	Referred to SDT			2%	4%	2%
	Added to existing Disciplinary Proceedings			0%	0%	1%
	Ongoing Other Action			2%	2%	8%
	Other Outcomes			82%	82%	79%
	Total			100%	100%	100%

2. The percentage of complaints against large (Top 50) law firms that have been upheld by the SRA.

	This data is not held. We do not identify the top 50 firms on our database.

3. The number of complaints / allegations of misconduct against solicitors and law firms received by the SRA.

	2007	2008	2009
	5127	5385	6157

4. The percentage of SRA conduct investigations that are considered to have been conducted satisfactorily as measured by customer feedback forms.
(These figures relate to the customer feedback forms sent out following complaints / allegations of misconduct)

	2007	2008	2009
	49%	48%	36%


5. The percentage of SRA investigations that have been forwarded to the Legal Services Ombudsman for further consideration.
(These figures relate to complaints / allegations of misconduct that were referred to the LSO. This does not include any regulatory investigations that were referred to the LSO)

	2007	2008	2009
	8%	10%	8%

Spreadsheet's Author: ic1spa
Last Updated with Excel 97

Created with xlhtml 0.5.1