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Dear Mr Thomas

Re: Request for Internal Review - Request 4925

Thank you for your dated 1^st March 2010 regarding the response to your recent request to the Council (our ref: 4925).

In your you asked for an internal review of the handling of your Request. I have summarised the details of your appeal below:

I am sorry that you are dissatisfied with our handling of your requests and I have investigated your complaints under Stage 1 of the Council's Corporate Complaints Procedure. Further details of our procedure can be found on our website: http://www.westminster.gov.uk/services/councilgovernmentanddemocracy/councils/contactsconsultationandfeedback/complaints-and-compliments/complaints/

Response

The Council received your original request on the 1^st February 2010. You emailed us on the completion due date of the 1^st March 2010 because you had not received a response.

I can inform you that in order to respond, the Parking department needed to request information from another department within the Council. This, unfortunately, impacted on the time it took to respond to you. This delay, however, is unacceptable and, as a result, your complaint is upheld.

I note that you have since been provided with a response to your request, but please accept our apologies for the delay that you have experienced.

This completes the internal review into the handling of your Request under the Council's complaints procedure. Should you be dissatisfied with our response, you are entitled to contact the Information Commissioner under Section 50 of the Freedom of Information Act. For your reference, I have provided his contact details below:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel: 08456 30 60 60 or 01625 54 57 45
Fax: 01625 524510

Web: www.ico.gov.uk

Yours sincerely,

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Under the Data Protection Act 1998, Data Subjects have rights to challenge, alter or erase the inaccurate and unlawful processing of their information. In the first instance please contact The Data Protection Officer, Information Services, 101 Orchardson Street, London NW8 8EA. If you are not satisfied with our response you may contact The Information Commissioner: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF