LOCAL AUTHORITY REPORT -  Sefton MBC
For the period ending  31/03/2007
Complaints received 
Adult care 
Benefits
Children 
Education
Housing
Other
Planning & 
Public 
Social 
Transport 
Total
by subject area   
services
and family 
building 
finance
Services - 
and 
services
control
other
highways
01/04/2006 - 31/03/2007
11
7
5
11
21
37
16
6
0
6
120
2005 / 2006
3
11
0
6
28
21
16
2
0
7
94
2004 / 2005
2
14
1
5
4
17
15
2
1
3
64
Note: these figures will include complaints that were made prematurely to the Ombudsman and which we referred back to the authority for consideration.
Outside
Premature
Total excl 
Decisions
MI reps
LS
M reps
NM reps
No mal
Omb disc
Total 
jurisdiction
complaints
premature
01/04/2006 - 31/03/2007
 0
 37
 0
 0
 30
 11
 10
 41
 88
 129
2005 / 2006
 0
 14
 0
 0
 17
 12
 11
 17
 54
 71
2004 / 2005
 0
 12
 0
 0
 23
 7
 5
 16
 47
 63
See attached notes for an explanation of the headings in this table.
 
        Average local authority response times 01/04/2006 to 31/03/2007 
 
FIRST ENQUIRIES
Response times
Types of authority 
<= 28 days  29 - 35 days  > = 36 days 
No. of First
Avg no. of days    
% 
% 
% 
 Enquiries
to respond
District Councils  
48.9 
23.4 
27.7 
01/04/2006 - 31/03/2007
Unitary Authorities 
30.4 
37.0 
32.6 
 42
 35.0
Metropolitan Authorities 
38.9 
41.7 
19.4 
2005 / 2006
 39
 21.9
County Councils  
47.1 
32.3 
20.6 
London Boroughs  
39.4 
33.3 
27.3 
2004 / 2005
 35
 23.3
National Park Authorities  
66.7 
33.3 
0.0 
 
Printed: 09/05/2007  12:36 

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