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IM&T Strategy Key Lines of Enquiry
Theme	Number	Title	Description	Current Status	Score
Information Governance	KLOE1	Information Governance Management	As per IG Toolkit	GREEN	3
Information Governance	KLOE2	Confidentiality and Data Protection Assurance;	As per IG Toolkit	GREEN	3
Information Governance	KLOE3	Information Security;	As per IG Toolkit	GREEN	3
Information Governance	KLOE4	Clinical Information	As per IG Toolkit	GREEN	3
Information Governance	KLOE5	Secondary Users Assurance;	As per IG Toolkit	GREEN	3
Information Governance	KLOE6	corporate information	As per IG Toolkit	AMBER	2
Customer Experience	KLOE1	DPA Request Management	Percentage of Data Protection Requests answered within 21 days	AMBER	2
Customer Experience	KLOE2	IT Helpdesk Call Management	Percentage of Helpdesk calls answered within SLA target times	GREEN	3
Customer Experience	KLOE3	IT Equipment Delivery -	Response to Deployment request for IT equipment within 2 working days	RED	1
Customer Experience	KLOE4	Ad Hoc Reporting -	Response to request for Ad Hoc report within 2 working days	AMBER	2
Customer Experience	KLOE5	Scheduled Reporting	Percentage of mandatory reports submitted to schedule	GREEN	3
Customer Experience	KLOE6	Records Management	Percentage of records retrieved from external storage within SLA times	RED	1
Data Quality	KLOE1	Clinical Coding Accuracy	Percentage of Inpatient records showing accurate diagnostic codes	AMBER	2
Data Quality	KLOE2	IQAP Data Standards	achievement of 95% verified NHS numbers to allow data migration to Lorenzo	GREEN	3
Data Quality	KLOE3	MHMDS Quality	completeness as measured by Info Centre DQ report	RED	1
Data Quality	KLOE4	CDS Quality	completeness as measured by Info Centre DQ report	GREEN	3
Data Quality	KLOE5	Timeliness of data entry	TLA comparison /IMR	AMBER	2
NPfIT	KLOE1	Number of Clinical Info Systems in use	Reducing as Lorenzo is implemented	RED	1
NPfIT	KLOE2	Choose & Book	percentage of referrals received electronically less than 30% red, more than 70% Green	AMBER	2
NPfIT	KLOE3	Lorenzo Gateway Achievement	percentage of gateways achieved to plan	RED	1
NPfIT	KLOE4	NHSmail	Number of NHSmail accounts as a percentage of the IBP WTE total less than 30% red, more than 70% Green	RED	1
NPfIT	KLOE5	Connectivity	Percentage of sites connected with high speed secure network	GREEN	3
Business Continuity	KLOE1	Disaster recovery Plans	percentage of systems with plans in place (RED=no in place, AMBER = in place, not proven, GREEN = in place and proven)	AMBER	2
Business Continuity	KLOE2	Business Continuity Plans for Technology outage	percentage of departments with plans in place (RED, AMBER GREEN as above)	RED	1
Risk & Safety	KLOE1	Confidentiality Breaches incl paper	Total within 6 month reporting period (RED> 10 or 1 SHA reportable SUI, AMBER = in between GREEN = 0)	RED	1
Risk & Safety	KLOE2	Lost electronic data breaches	Total within 6 month reporting period (RED> 10 or 1 SHA reportable SUI, AMBER = in between GREEN = 0)	GREEN	3
Risk & Safety	KLOE3	Internet Usage	inappropriate internet usage investigations per month (High Number = RED, None = GREEN)	AMBER	2
Risk & Safety	KLOE4	usage of WebMPI	number of trained users v number of actual users	AMBER	2
Risk & Safety	KLOE5	Audit Reports Outcome	Outcome of audits done within last 6 months GREEN = All significant, AMBER = any limited assurance, Red= ANY NO ASSURANCE	AMBER	2
Risk & Safety	KLOE6	Audit Report Actions	Number of actions v Number of overdue actions	AMBER	2

Appendix 3