Freedom of Information Act 2000 
Appeals and Complaints Procedure 
 
The Freedom of Information Act 2000 gives certain rights to members of the public to 
seek review of the University’s decision on a disclosure and if they are dissatisfied 
with the way a request for information has been handled.  All recipients of a 
disclosure from the University are automatically informed of their rights. 
 
Throughout the procedure, you will be kept fully informed on the progress of your 
appeal and the next stage in the process. 
  
There are 2 stages to the procedure: 
 
Stage 1 
Appeal to LJMU 
 
If you are not satisfied with how your request has been handled, you should appeal in 
writing to: 
 
Mr Brian Kerrigan 
Director of Corporate Services 
Liverpool John Moores University 
Rodney House 
Liverpool  L3 5UX. 
 
An internal review will be conducted and a full response to your appeal will be made 
within 20 working days.  
 
If the appeal and/or internal review is complex and more than 20 working days are 
needed to investigate, this will be explained to you in writing and a realistic date 
provided for when the response can be expected. 
 
Stage 2 
Complaint to the Information Commissioner 
 
Once having appealed, and you are still not satisfied with the University’s response, 
you have the right to apply to the Information Commissioner for a decision whether, 
in any specified respect, the request for information has been dealt with in 
accordance with the requirements of Part I of the Freedom of Information Act 2000. 
 
The complaint should be made in writing to:  
 
The Information Commissioner 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire SK9 5AF 
 
Details on how to complain can be found on the Information Commissioner’s website:  
www.ico.gov.uk  
 
 
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