Fleetwood area forum  
Tuesday 5 August 2008 
   
Fleetwood Wastewater Treatment Works 
Background
 
 
 
The Environment Agency took over the
These reviews will consider what action is
regulation of the site from Wyre Borough
required to further reduce odour.  
Council (WBC) in November 2007. WBC have an
 
ongoing interest in statutory nuisance of odour
When will the site be brought up to standard? 
at the site. We were already aware and
 
concerned about the odour problems
UU are currently carrying out a £70m
experienced by local residents and we took
investment programme to the sewerage
over monitoring the improvement plan set up
network that we expect will help to reduce
by WBC. We are now monitoring United Utilities
odour from the site. These improvements being
(UU) to ensure they are using Best Available
the inlet works, the new sludge handling
Techniques (BAT) at the site to control odour.     
system and the proposed primary treatment of
 
wastewater. 
What do we regulate at the site? 
 
 
Odour treatment is a very technical and
We regulate the quality of treated wastewater
complex process. UU need to ensure that they
coming out of the site. We also monitor how the
have the right solutions in place for the long
company treat the sludge. Our monitoring work
term.  We appreciate that this issue cannot be
covers leaks and spills and odour.   
resolved overnight, but if UU fail to start
 
reducing odours by not complying with their
How often do we inspect the site? 
permit we will take this very seriously.  If we
 
reach this situation we will consider what
We inspect the site on average once every two
enforcement action we can take in line with our
weeks to ensure UU are complying with their
Enforcement and Prosecution Policy. 
permit.    
 
 
How you report odour 
We also carry out joint inspections with the
 
council who have a duty to investigate issues of
You can contact the United Utilities customer
statutory nuisance including odour.  
care helpline on 0845 3094098 if you are
 
experiencing problems.  
UU current work committments 
 
 
Alternatively, you can contact us on our 24 hour
We have requested UU to fully review their
incident hotline, 0800 807060, to make a
odour control equipment and to conduct a full
complaint.   
review of their odour management plan. We are
 
awaiting the results of these reviews which we
We will investigate all the complaints we
have brought forward because of the problems
receive, but during times of high call volumes
experienced by local residents.  
we many not be able to give people personal
 
feedback.  
 
 
 
 
 

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