Download original attachment
(Word document)
This is an HTML version of an attachment to the Freedom of Information request
'local government ombudsman'.
(Word document)
PENWITH DISTRICT COUNCIL
FREEDOM OF INFORMATION ACT 2000
COMPLAINTS PROCEDURE
An applicant can complain about the following:
the level of fees charges
the delay in responding
any information that has been withheld
The Council has a formal Freedom of Information complaints procedure, which is managed in the following way:
Stage 1 - the complaint will be dealt with by the service and officer most relevant to your complaint
Stage 2 - in the event of dissatisfaction by the applicant to the response given at Stage 1, the complaint will be further evaluated by the Monitoring Officer.
Stage 3 - where the complaint remains unresolved, the applicant will be advised to refer the complaint to the Office of the Information Commissioner.
Complaints should be made direct to the Information Management officer in the first place.
foicomplaintprocedurenov05