Redditch Borough Council
Comments
compliments
complaints
Why we want to hear from you
Redditch Borough Council believes in listening to
your views and responding through the provision of
quality services which meet your need.
As part of our continuing effort to improve the
services we provide, we need to know when you
are dissatisfied with the service you have received.
We would like to know when we ‘get it right’ so that
the standard can be maintained.
How to contact us
Telephone us on 01527 64252
Call in at any Council offices and speak to any
member of staff.
Use the form in the middle of this leaflet.
E.mail us at [email address]
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All about you...
Name ...........................................................................................
Address
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................................................. Postcode. .......................
Tel. No
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signature ................................................. date ...............................
Monitoring Form
You do not have to complete this section below however it
would be useful for us if you did.
I would describe my ethnic
4 Black or Black British
group as:
Caribbean
African
1 White
Any other black background
British
Irish
(please write) ..........................
Any other white background
5 Chinese or other ethnic group
(please write) ..........................
Chinese
2 Mixed
Other ethnic group
White & Black Caribbean
(please write) ..........................
White & African
White & Asian
I would consider myself to
have a disability:
Any other mixed background
yes
no
(please write) ..........................
3 Asian or Asian British
I am:
Indian
male
female
Pakistani
Bangladeshi
My age group is:
Any other Asian background
16-24
45-54
(please write) ...........................
25-34
55+
35-44
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Have you made a complaint about this problem before?
no yes
If yes, please state when and where you complained.
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Reference number if known ..............................................................
Complaint
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ur complaints are our concern!
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Y
o
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What would you like us to do to resolve your complaint?
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How would you like us to contact you?
phone
email
letter
Compliment and Comment
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ll us what you lik
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T
e
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Please write the name of the Service about which you
are making your complaint.
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FOLD A
BUSINESS REPLY SERVICE
Licence No BM 2699
2
Redditch Borough Council
Town Hall
Walter Stranz Square
Redditch
B98 8BR
FOLD B (tuck into A)
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How it works
How the complaints procedure works
We aim to resolve all of your enquiries and issues at
the first point of contact where possible. You can
contact us by telephone on (01527) 64252, email
us at [email address], go to
our website at www.redditchbc.gov.uk or visit us at
your local one stop shop.
However, if you are dissatisfied with the service or
response you have been given, you can:
Stage 1
Ask for the issue to be investigated by the relevant
head of service/director who will investigate your
complaint.
Stage 2
If you are still dissatisfied the chief executive can
reinvestigate your complaint.
Stage 3
If you are still unhappy, you can ask for your
complaint to be looked at again by a panel of
councillors.
Stage 1-2: Complaints should be acknowledged
within 2 days and a full response sent within 10
working days.
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The Local Government Ombudsman
The Local Government Ombudsman investigate
complaints of injustice arising from
maladministration by local authorities and certain
other bodies.
A complainant must give the council the
opportunity to deal with a complaint against it first.
It is best to use the council’s own complaints
procedure. If the complainant is not satisfied with
the action the council takes, he or she can make a
written complaint to the Local Government
Ombudsman or ask a councillor to do so on their
behalf.
Leaflets are available in all One Stop Shops or
telephone 024 7682 0000
Any Questions
If you want more information, help or further copies
of this leaflet call into Redditch Town Hall or One
Stop Shops at Winyates, Batchley and Woodrow
Centres or telephone (01527) 534166. A copy of
this leaflet is available in large print or on cassette
Copies of Council publications can be made
available in large print, Braille or audio
cassette. Call 01527 64252 ext 3002
0109 ref:0606
We also use Language Line ask any member of staff.
