3190347164
Freedom of Information
Customer Satisfaction Survey
Providing excellent customer focused services
The purpose of this survey is to find out what is
important or
unimportant
to you and how
satisfied or
dissatisfied you are as a customer who has
made a Freedom of Information request. This information will enable us to
make improvements to those areas that matter the most. The survey will
take less than 10 minutes to complete.
Section A - Importance
To help us understand which aspects of the Freedom of Information service are most
important to you, please read through the list below and place an 'X' in the appropriate
box using the scoring guide as follows:
1 = 'extremely unimportant' and 10 = 'extremely important'
It may be useful to read through the list first before completing the boxes.
Extremely
Extremely
unimportant
important
1
2
3
4
5
6
7
8
9
10
1. Being able to make a freedom of
information request easily
2. Having information on freedom of
information available on the website
3. Receiving a written acknowledgement of
your request
4. Having contact details for assistance
whilst your request is being processed
5. Received a clear and understandable
written response to your request
6. Knowing what to do if you are
dissatisfied with the information you
receive
7. Being treated fairly
8. Length of time to receive a response to
your request
Is there an important requirement we have missed? If so, please note it down in the
space below for future consideration.
2899347169
Section B - Satisfaction
Please indicate how satisfied or dissatisfied you are with the delivery of these aspects as
someone who has made a freedom of information request. Please place an 'X' in the
appropriate box using the scoring guide as follows: 1 = 'extremely dissatisfied' and 10 =
'extremely satisfied'. If you feel a factor does not apply, please mark the box 'N/A' (not
Extremely
Extremely
applicable)
dissatisfied
satisfied
N/A 1
2
3
4
5
6
7
8
9
10
9. Being able to make a freedom of
information request easily
10. Having information on freedom of
information available on the website
11. Receiving a written acknowledgement
of your request
12. Having contact details for assistance
whilst your request is being processed
13. Received a clear and understandable
written response to your request
14. Knowing what to do if you are
dissatisfied with the information you
receive
15. Being treated fairly
16. Length of time to receive a response
to your request
If you have any comments or suggestions that you would like to make, particularly in
relation to the areas where you have recorded a satisfaction score of 5 or below, please
write them in the space below:
Section C - Outcome
Yes
No
Partially
17. Did you receive the information you requested?
If you need help with this form, please contact the Customer Service and
Performance Department on 01246 242353. Please bear in mind we will need a
few days to arrange this facility.
If you would like someone to contact you concerning your comments please fill in your details here:
Mr
Mrs
Miss
Ms
Other
Name
First line of address
Town
Postcode
Daytime Tel.
(
)
Number
All personal information provided to Bolsover District Council will be held and treated in
confidence in accordance with the Data Protection Act 1998. It will only be used for the
purpose for which it was given.
8885347160
EQUAL SERVICES FOR ALL
MEANS FAIRNESS FOR ALL
Help us to be fair to everybody no matter what their situation.
We will only use this information to check if we are providing fair
services to everybody. This information is totally confidential.
You don't have to fill in this page but if you do it will help us to help you.
ARE YOU?
Racial discrimination is wrong!
WHITE
BLACK OR BLACK BRITISH
British
Black Caribbean
Irish
Black African
Any other white background
Any other Black background
MIXED
ASIAN OR ASIAN BRITISH
White and Black African
Indian
White and Asian
Pakistani
White and Black Caribbean
Bangladeshi
Any other mixed background
Any other Asian background
CHINESE
OTHER
Chinese
Any other ethnic background
ARE YOU?
Male
Female
Sex discrimination is wrong!
ARE YOU DISABLED?
Disability discrimination is wrong!
The definition of disability in the Disability Discrimination Act 1995 is: "A physical or
mental impairment which has a substantial and long term adverse effect on a person's
ability to carry out normal day to day activities"
Do you consider yourself to be
Yes
No
disabled?
HOW OLD ARE YOU?
Age discrimination is wrong!
d d
m m
y
y
y
y
Please state your date of birth:
/
/
WHAT RELIGION ARE YOU?
Discrimination because of religion is wrong!
Christian
Buddhist
Hindu
Jewish
Muslim
Sikh
Any other religion
No religion at all
SEXUALITY
Discrimination because of a person's sexuality is wrong!
Heterosexual
Gay
Lesbian
Bisexual
THANK YOU FOR FILLING IN THIS FORM.
PLEASE POST IT IN THE ENVELOPE PROVIDED
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