Dissatisfaction/complaints during 2009 for CTCIS Phase 2
Month
Officer A
Subject
Officer B
Subject
Officer C *
Subject
Jan
From…….
emails
From….
telephone calls
No record of
subject/numbers retained
but over the year would
cover all aspects of the
scheme but particularly
original design layout,
temporary traffic/ signals
and parking.
0
other emails
0
Feb
From ….
Forthcoming road works
From…. x2
Criticism about design
emails
and minutes of meeting
FROM…. x1
Complaint about parking
As above
charges + enforcement
telephone calls
From …..1-
3/week
FROM x1
General criticism about
scheme
Parking
other emails
1
Dog mess
Mar
From…. 11
Traffic and parking,
emails
potential disruption
telephone calls
From…. 1-
As above
3/week
other emails
Parking
4
Traffic and parking Lion Green Road
Clear walkways
Drainage issues private property
Loss of trade
Apr
From …..
Entry treatments, delivery
From….
Keep one hour free
emails
time for materials, traffic
parking message
problems, parking meters,
Traffic Management
Orders – human rights
As above
telephone calls
From ... 1-
3/week
other emails
3
Footways too wide
Dodgy kerb
Loss of trade / access issues
May
From …
Signals and scheme layout
emails
– widths
From …. 1-
3/week
As above
Telephone calls
other emails
Parking
0
June
From ….
Mainly parking but
From
Criticism about parking
emails
potholes, roundabout and a
proposals
complaint re
From
communication
Design criticism
From…
As above
telephone calls
other emails
2
Fall outside Waitrose
Fall over barrier foot
July
From
Parking, safety concerns at
From
Criticism on info given
emails
new roundabout, Banstead
v Coulsdon business,
From
Committee criticism
traffic signals, N P report
From
Criticism on parking
As above
proposals
From
From
telephone calls
Criticism on parking
From
proposals
Parking and loading
Concern over loading bay
other emails
2
Noise during the day
Clarification of the highway code
Aug
From
Arrangements for public
From
FOI request / criticism
emails
meeting, vehicle damage
(tyres) on new kerbs,
Criticism about parking
layout design-widths,
From
proposals
parking, FOI request
Concern over loading bay
From
From
As above
telephone calls
From
Concern over loading bay
other emails
Loading
0
Sept
From
Arrangements for public
From
Bus stop criticism
emails
meeting and parking
regime, cost of variations
to scheme
From
Objection to parking
proposals
From
As above
telephone calls
Concern over loading bay
From
other emails
Bus stops, parking and
4
Tyre damaged on traffic island
loading
Concerns about third party works
Problem with a door
Footway access
Oct
From
Mainly concerning
From
Consultation criticism
emails
forthcoming meeting on
parking regime, minutes of
From
Criticism over parking
NP meeting
arrangements
From
Criticism over parking
telephone calls
From
As above
arrangements
11
other emails
Parking, footways, loading
3
Parking bay issues
and minutes
Handrail for toilet
Information on scheme requested
Nov
From
Traffic delays, pavement
From
Criticism over parking
emails
trips, road markings
arrangements
From
telephone calls
4
As above
other emails
Signs., parking and loading 3
Parking bay issues
Handrail for toilet
Information on scheme requested
Dec
From
emails
telephone calls
As above
4
other emails
Collisions with islands,
5
tyre damage on kerb near Cane Hill
lines and parking
tyre damage on kerb near Cane Hill
Concerns about road layout
Concerns about works in the area
