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This is an HTML version of an attachment to the Freedom of Information request 'Taxable and non-taxable savings vehicles'.
Date: Fri, 8 Jan 2010 22:46:17 +0000
Subject: Re: Freedom of Information request - Taxable and non-taxable savings vehicles
From: Franc McLaughlin <[FOI #24905 email]>
To: IMFreturns <[email address]>

Dear IMFreturns,

Thank you.

Yours sincerely,

Franc McLaughlin

-----Original Message-----

Our Ref:PC70767 ISS01163266


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Dear Mr McLaughlin

Thank you for your email dated 19 December 2009.

Your Enquiry

You have asked why on our Money Made Clear website under 'savings
account choices' why you can not view all taxable and tax free
accounts. I appreciate you state other websites do provide this
facility and you would like to know our reasons for not providing
the same on website.

Our Response

Thank you for taking the time to write to us.

I am sorry to hear that you dissatisfied with our FSA Comparative
Tables function on our consumer website.

Under the savings account choices question 5 has the " show all"
functions so that you can see what accounts are available to Adults
and Children and young people. We do not show all accounts that are
taxable and tax free because you can only see one version of the
table (tax free or taxable) at a time, because you can't directly
compare the two sets of information.

We have taken your feedback on board and forwarded this onto the
relevant department that are responsible for our Money Made Clear
website.

I hope this is helpful.

Yours sincerely


Sonia Gill (Miss)
Customer Contact Centre
Financial Services Authority
Consumer Helpline: 0845 602 2185 (call rates may vary)
www.moneymadeclear.fsa.gov.uk
Get clear, impartial information from the UK's financial watchdog.
No selling. No jargon. Just the facts.


We are interested in finding out about people's views and
experiences of the services offered by the Customer Contact Centre.
As a result, we employ a research agency to help us, and they may
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Registered as a Limited Company in England and Wales No.1920623.
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originated from
The Financial Services Authority (FSA)
25 The North Colonnade,
Canary Wharf,
London
E14 5HS
United Kingdom
Registered as a Limited Company in England and Wales No.1920623.
Registered Office as above
Switchboard: 020 7066 1000
Web Site: http://www.fsa.gov.uk
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