Date: Fri, 8 Jan 2010 22:46:17 +0000 Subject: Re: Freedom of Information request - Taxable and non-taxable savings vehicles From: Franc McLaughlin To: IMFreturns Dear IMFreturns, Thank you. Yours sincerely, Franc McLaughlin -----Original Message----- Our Ref:PC70767 ISS01163266 In order that we can deal with this matter as quickly as possible please do not delete the Subject line of this email when you reply. You can add further wording to it but please do not Remove "ISS01163266". Dear Mr McLaughlin Thank you for your email dated 19 December 2009. Your Enquiry You have asked why on our Money Made Clear website under 'savings account choices' why you can not view all taxable and tax free accounts. I appreciate you state other websites do provide this facility and you would like to know our reasons for not providing the same on website. Our Response Thank you for taking the time to write to us. I am sorry to hear that you dissatisfied with our FSA Comparative Tables function on our consumer website. Under the savings account choices question 5 has the " show all" functions so that you can see what accounts are available to Adults and Children and young people. We do not show all accounts that are taxable and tax free because you can only see one version of the table (tax free or taxable) at a time, because you can't directly compare the two sets of information. We have taken your feedback on board and forwarded this onto the relevant department that are responsible for our Money Made Clear website. I hope this is helpful. Yours sincerely Sonia Gill (Miss) Customer Contact Centre Financial Services Authority Consumer Helpline: 0845 602 2185 (call rates may vary) www.moneymadeclear.fsa.gov.uk Get clear, impartial information from the UK's financial watchdog. No selling. No jargon. Just the facts. 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