MINISTRY OF DEFENCE
Level 3, Zone M
Main Building
Whitehall
London
SW1A 2HB
Tel:
020 721 89000
E-mail: [email address]
DG Finance & DG Strategy Business Management Secretariat 1
For the attention of William Olde
Our Reference: FOI 02-07-2010-102747-002 Olde
Date 9 August 2010
Dear Mr Olde,
Your correspondence dated 17 December 2010 has been considered to be a request
for information in accordance with the Freedom of Information Act 2000. You
requested the following information:
Under the Freedom of Information Act, could you please send me:
a) the latest copy of your IT Strategy / Strategies, including any
"e" or web strategies.
b) the names of any applications that you have purchased to manage
your HR, Purchase to Pay, Finance, CRM, time sheet (including
flexible working time) and IT Service Desk and/or Help Desk data.
c) the date and the initial capital and other costs for the initial
implementation of these applications.
d) the names of the organisations that you have entered into a
contract with to: firstly, supply these systems and secondly,
perform annual support.
e) the values of any annual support costs that are payable in
relation to these systems, broken down by system and organisation
the fee is payable to.
f) the expiration date of the contracts for each of these
applications.
Please reply for your organisation and any other organisation(s)
that you have responsibility for
I am writing to confirm that we hold the information on the subject you have requested,
but it has been assessed that the costs for which we are permitted to charge in
providing all of this information will exceed the appropriate limit. This appropriate limit
is specified in regulations and for central government is set at £600. This represents
the estimated cost of one person spending three and a half working days in
determining whether the Department holds the information, and locating, retrieving
and extracting the information. This is based mainly on the fact that MOD has a
number of different systems to fulfil a range of functions that have been introduced
over a long period of time. Under the terms of Section 12 of the FOI Act, this means
that we are not obliged to comply with your request. If the request were to be reduced
it is possible that other exemptions, particularly Section 43 – Commercial Interests,
may also apply in respect of some systems.
There is, however, some information you have requested that I can provide within the
limit, as follows.
In response to your first question, a copy of MOD’s Information Strategy can be found
online at MOD’s website and can be downloaded free of charge at the following
address:
http://www.mod.uk/DefenceInternet/AboutDefence/CorporatePublications/PolicyStrate
gyandPlanning/ModInformationStrategy2009.htm
MOD has no separate web or ‘e’ strategies.
In response to your further questions I have set out the information that I am able to
provide in the table below.
Application Date
of
Initial
Supply
Support
Annual
Contract
contract
Costs
Contractor
Contractor
Support
Expiry
Costs
(broken
down)
HR civilian –
HRMS
Including:
On Demand
Oracle/
Oracle/
Peoplesoft HR &
Peoplesoft/
Peoplesoft/
QAS
01/04/04
Initial UK
Initial UK
01/10/10
Oracle/
Oracle/
HR civilian -
BMC/
BMC/
Helpdesk 01/04/02
DevoTeam DevoTeam
31/03/10
HR military
including:
Joint Personnel
Administration
Sub
(JPA)
Hewlett
12/11/09
contractors:
Packard
(latest
Xafinity
12/11/12
Compensation &
Enterprise
iteration)
Paymaster,
Pension System
Services
Claybrook
(CAPS)
Far East & Nepal
Administration
System (FENAS)
Agency Net
HR military - JCCC 14/05/10
£0.05m
Storacall
Year Two
13/05/13
telephony
£0.007m
application
Year Three
£0.007m
IT Service Desk
21/3/05
£3.3m
ATLAS
BT
£1.6m
Mar 15
In terms of ‘CRM’ I assume that you mean ‘Customer Relations Management’. This is
a facility that normally applies to commercial organisations and, as such, MOD does
not have a single equivalent system. Similarly, there is not an equivalent to a single
Helpdesk that a commercial organisation operates for customers.
As regards timesheets and flexible working, there is not one single system that is used
throughout MOD. Systems that are used operate on a local basis; for example, at a
particular site. These systems include computer-based spreadsheet systems, manual
recording on a spreadsheet, or the use of time recording equipment, or a mixture of all
three depending on the logistics of a particular site.
You might be interested to know that SPVA, who operate the military HR systems
have their own information strategy as part of their SPVA Strategy Blueprint and a
copy of the most recent version is enclosed.
I am sorry that your request has taken so long to answer.
Yours sincerely,
DG Finance & DG Strategy Business Management Secretariat 1
If you are not satisfied with this response or you wish to complain about any aspect of
the handling of your request, then you should contact me in the first instance. If
informal resolution is not possible and you are still dissatisfied then you may apply for
an independent internal review by contacting the Head of Corporate Information, 6th
Floor, MOD Main Building, Whitehall, SW1A 2HB (e-mail [email address]).
Please note that any request for an internal review must be made within 40 working
days of the date on which the attempt to reach informal resolution has come to an end.
If you remain dissatisfied following an internal review, you may take your complaint to
the Information Commissioner under the provisions of Section 50 of the Freedom of
Information Act. Please note that the Information Commissioner will not investigate
your case until the MOD internal review process has been completed. Further details
of the role and powers of the Information Commissioner can be found on the
Commissioner's website, http://www.ico.gov.uk.
