Mr Steve Bayliss
Sent via email to :
[FOI #24781 email]
6th Floor
Sanctuary Buildings
Great Smith Street
London
Your ref: CAF291
SW1P 3BT
Our ref: JJ/CAF291
Tel: 0844 353 3317
Date:
20th January 2010
Fax 0844 353 3398
Dear Mr Bayliss
Re: Freedom of Information Request
My apologies for the slight delay in responding. Thank you for your recent request received on 16
December 2009 requesting the following:
On the 15th December 2009, in the House of Commons, Dai Davies Independent MP for Blaenau
Gwent asked the Secretary of State for Children, Schools and Families Dawn Primarolo "What
procedures the Children and Family Court Advisory and Support Service has in place for handling
complaints received regarding the accuracy of its reports", Dawn Primarolo replied "CAFCASS
has a formal complaints procedure, which includes complaints about the accuracy of reports. A
copy of this procedure has been placed in the House Libraries."
1
Please can you forward the complaints procedure on this thread or provide a working
link in relation to Dawn's reply and
2
Please can you also provide me with the next review date of the complaint procedure
as i believe its up for review this month.
Please see below:
1
Please can you forward the complaints procedure on this thread or provide a working
link in relation to Dawn's reply and
The complaints procedure can be found on the Cafcass website: http://www.cafcass.gov.uk/publications/policies.aspx
2
Please can you also provide me with the next review date of the complaint procedure
as i believe its up for review this month.
Cafcass is currently reviewing the Complaints procedure.
If you are unhappy with the decisions made in relation to your request, you may ask for an
internal review to be undertaken. If you are dissatisfied with the way the internal review is
handled or with the final decision made at that review about the information released, you are
free to contact the Information Commissioner’s office
(www.informationcommissioner.gov.uk)
Baroness Valerie Howarth of Breckland OBE Chair
Anthony Douglas CBE Chief Executive
Cafcass, the Children and Family Court Advisory and Support Service, is a non-departmental public body of the Department for Children, Schools and Families (DCSF)
Post
Fax
Information Commissioner's Office
01625 524 510
Wycliffe House, Water Lane, Wilmslow, Cheshire
SK9 5AF
Yours sincerely,
Miss Jasvinder Jassal
Information Assurance & Data Handling Officer
[email address]
Baroness Valerie Howarth of Breckland OBE Chair
Anthony Douglas CBE Chief Executive
Cafcass, the Children and Family Court Advisory and Support Service, is a non-departmental public body of the Department for Children, Schools and Families (DCSF)
