This is an HTML version of an attachment to the Freedom of Information request 'Waiting times at passport control'.
Information Access Team 
Shared Services Directorate 
  2 Marsham Street, London SW1P 4DF 
Switchboard 020 7035 4848 
E-mail: [email address] Website: www.homeoffice.gov.uk 
 
Mr Andrew Watson 
 
By e-mail: 
[FOI #24383 email] 
 
19 February 2010 
 
Dear Mr Watson  
Freedom of Information request (our ref. 13541): internal review 
 
Thank you for your e-mail of 20 January 2010, in which you asked for an 
internal review of our response to your Freedom of Information (FoI) request. 
 
I have now completed the review. I have examined all the relevant papers and 
have consulted the unit which provided the original response. I have 
considered whether the correct procedures were followed and assessed the 
reasons why information was withheld from you.  I confirm that I was not 
involved in the initial handling of your request. 
 
My findings are set out in the attached report.  My conclusion is that the 
original response was substantially correct, although some further information 
should have been provided to you which is now enclosed. We were also at 
fault in not replying within the time limit.  
 
This completes the internal review process by the Home Office.  If you remain 
dissatisfied with the response to your FoI request, you have the right of 
complaint to the Information Commissioner at the following address: 
 

The Information Commissioner 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire SK9 5AF 
 
Yours sincerely 
 
Caroline Cummins 
Information Access Team