This is an HTML version of an attachment to the Freedom of Information request 'Complaints about Buses'.

HF


1st Jan 2008 - 13th November 2009    
     
RankRouteOperatorExcess Waiting Time (minutes)Notes
1228First London West2.72Introduced Jan 2009
230East London1.94 
3150First London East1.94 
4381Travel London1.89 
526East London1.76 
655East London1.75 
78East London1.73 
8187First London West1.71 
9366East London1.70 
1053Selkent1.69 
     
High Frequency services are those with weekday daytime frequencies of at least every 12 minutes and account for the majority of routes operated by London Buses.    
     
Excess waiting time is the average additional waiting time experienced by passengers over and above the wait if the service had run exactly as scheduled.    
     
Performance Analysis     
London Buses    
12-18-09    

LF


Worst Ten Low Frequency Routes for Punctuality    
     
1st Jan 2008 - 13th November 2009    
     
RankRouteOperator% On Time *Notes
1W12First London East61.8 
29HFirst London West63.5"Heritage" Routemaster service
3PR2First London West67 
4356Metrobus / Selkent68.5Operated by Selkent since Sep 08
5R10Metrobus69.4Introduced Sep 08
6487First London West69.6 
7389First London East71.9 
8201East Thames Buses / London General72Operated by London General since Oct 09
9372Blue Triangle / East London72.5Operated by East London since Mar 09
10386Selkent72.5 
11469London Central / East London 72.8Operated by Selkent since Jan 09
12224First London West72.9 
     
* Defined as buses running between 2.5 minutes early and 5.0 minutes late.    
     
Punctuality figures are unavailable for High Frequency routes (which account for the majority of services operated) as these are assessed on regularity.    
     
Excludes route 435 which operated until March 2008 only.    
     
Performance Analysis     
London Buses    
12-17-09    

Spreadsheet's Author: StuartTowne
Last Updated with Excel 97
 

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