| Reason 3 | Fiscal year/period | 008.2008 | 009.2008 | 010.2008 | 011.2008 | 012.2008 | 013.2008 | 001.2009 | 002.2009 | 003.2009 | 004.2009 | 005.2009 | 006.2009 | 007.2009 | 008.2009 | 009.2009 |
| Driver - Early run/late run | 11 | 48 | 35 | 66 | 48 | 43 | 46 | 49 | 43 | 60 | 44 | 66 | 83 | 90 | 66 |
| Driver - Failure to Stop/Not Picking Up | 252 | 1103 | 720 | 867 | 927 | 1166 | 1000 | 881 | 978 | 851 | 698 | 821 | 1039 | 935 | 936 |
| Driver - Refuse Pick Up | 4 | 7 | 2 | 14 | 23 | 16 | 23 | 25 | 27 | 26 | 14 | 32 | 23 | 34 | |
| Driver - Refusing Wheelchair/Pushchair | 7 | 78 | 40 | 51 | 51 | 95 | 77 | 65 | 99 | 58 | 66 | 51 | 50 | 68 | 59 |