Course
notes
Day 10
Revenue
Control
Inspector
2010
Operational Learning
Session Objectives:
•
Demonstrate the correct procedure for completing ‘A’ and ‘B’ type files.
• State which file needs to be used for each case.
Materials needed:
• RCI Law Books
• Smith and Keenan's English Law
• RRA 1889 and Bylaws
• Case Studies folder byelaws/answers
• Police and criminal Evidence Act 1984
Group work
Flip chart work
Insert slide from presentation and place slide number underneath
Insert this symbol when there is a link to the valuing time behaviours
Information for the trainer (cell coloured in grey)
2
Operational Learning
SESSION
SUMMARY
Time Session
Summary
09:00
09:45
10:30
10:45
12:30
13:30
15:30
16:00
3
Operational Learning
Time
Trainer Notes
(Explanations,
Questions,
Answers,
Tasks/ Aids
09:00
Case studies
Case studies
Delegates to identify the RRA & Byelaws used.
Discuss with delegates the outcomes of their task providing feedback from the trainer’s case study book.
TASK Choose a job that you have done in the last few days. Write a statement using the MG11 forms.
Hand it to the trainer when you have finished.
Trainer to check statement against notebook highlights any errors made.
State today’s objectives
• Demonstrate the correct procedure for completing ‘A’ and ‘B’ type files.
• State which file needs to be used for each case.
Slide 2
Break
Task
continue with statements
Law book 1
We produce statements for a prosecution. A prosecution is the instituting of criminal proceedings in the Courts.
Unless an Act of Parliament says otherwise, in England anyone can prosecute anyone for an offence. Exceptions
include murder, offences with political overtones and specialist health and safety offences.
(Because anyone can prosecute, TfL can process prosecutions where all or part of the fare avoided was TOC’s
4
Operational Learning
Time
Trainer Notes
(Explanations,
Questions,
Answers,
Tasks/ Aids
and vice versa.)
TfL, LU has an internal ‘Assurance Prosecutions’ (AP) department to handle the processing of reported travel
fraud cases. The prosecutions department are responsible for the private prosecutions of customers committing
fare evasion or byelaw offences, managing the LU Penalty Fare process, collecting payments for penalty fares,
claim costs and compensation awarded by Magistrate Courts, small claims in the County Courts for unpaid debts
in favour of London Underground.
The prosecutions department are responsible for the private prosecutions of:
• customers committing fare evasion or byelaw offences,
• managing the LU Penalty Fare process,
• collecting
payments
for penalty fares,
• claim costs and compensation awarded by Magistrate Courts, small claims in the County Courts for unpaid
Slide 4
debts in favour of London Underground
The following decisions can be made on case papers:
• To prosecute the defendant
• No
further
action
• To send the defendant a formal warning letter. This applies to youth files aged 18-20. An administration
charge is asked for
Slide 5
• To send the defendant an administration charge letter
Timescale
Files should be submitted to AP no later than 3 weeks from the date of offence or the completion of an
investigation
Slide 6
5
Operational Learning
Time
Trainer Notes
(Explanations,
Questions,
Answers,
asks
T
Aids
/
•
Slide 7
Slide 8
REVCON
6
Operational Learning
Time
Trainer Notes
(Explanations,
Questions,
Answers,
Tasks/ Aids
7
Operational Learning
Time
Trainer Notes
(Explanations,
Questions,
Answers,
Tasks/ Aids
Lunch
8
Operational Learning
Time
Trainer Notes
(Explanations,
Questions,
Answers,
Tasks/ Aids
Oyster product reports
RCI’s must provide any supporting evidence relating to journeys made with a withdrawn Oystercard (TOM printout
or OCTA report) and also provide information on any device used to read a ticket i.e. MOVie, HHU. (See page 40,
Book 2).
Failure to comply will create a number of issues for the prosecution as the critical data has not been available to
disprove the customer’s claims made in litigation and the business has nothing to support our claim of fare
evasion and intent to avoid payment and/or multiple journeys etc before the Magistrate.
TRIM Presentation
Introduce the TRIM and allow them to explain OCTA reports.
Exhibits and Exhibit bags
Revenue Inspectors should ensure that all exhibits are referred to within statements. The desired method is to
state “I produce as exhibit AB01, the described Freedom Pass which I placed in bag number 123456 and sealed.”
Any additional exhibits would follow on i.e. ABO2, photocard in bag number 123457 etc. Property seized which are
not used as exhibits must be included on MG6C as unused material.
The bag will have the following information –
CASE NUMBER FILE REF
DATE DATE EXHIBITED
PASSENGER NAME CUSTOMER NAME
RPI NUMBER BADGE NUMBER
COMMENTS NOT USED
Place the exhibit in the bag and seal. The exhibit should be placed in the bag so the contents can be easily read
9
Operational Learning
Time
Trainer Notes
(Explanations,
Questions,
Answers,
Tasks/ Aids
without opening the bag. There should be one exhibit per bag only.
Break
Task
• Send half of delegates to 1st floor soft seating area
o Brief delegates that they are RCIs (confirm location etc..)
• Other delegates are customers give them a ticket/oyster
o Customers be co-operative but not too much ie:admit pass/ticket is not theirs
• Once completed check notebook entry
• swap over
16:00
End of Day 10
Live learning Day 11
• Advise the class as to where and at what time the class is to meet and the location of the exercise.
• Advise the delegates attire must be smart civilian clothes.
• Divide the group into pairs. They will be appointed an RCI to shadow on the day.
• Inform them that under no circumstances should they interfere with a job that an RCI is doing
They are to stand nearby but not directly involve themselves with the conversation. I.e. stand by the inspector or
around the customer. Discretion is needed, questions can be asked after the
10
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