Course
notes
Day 15
Revenue
Control
Inspector
2010
Operational Learning
Session Objectives:
•
Materials needed:
• RCI Law Books
• Smith and Keenan's English Law
• RRA 1889 and Bylaws
• Case Studies folder byelaws/answers
• Police and criminal Evidence Act 1984
Group work
Flip chart work
Insert slide from presentation and place slide number underneath
Insert this symbol when there is a link to the valuing time behaviours
Information for the trainer (cell coloured in grey)
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Operational Learning
SESSION
SUMMARY
Time
Session Summary
Type of Learning Check
09:00
Prepare room, collect materials and equipment needed.
Prepare delegates for assessment
Pre-assessment break
CBT Assessment
OPT Assessment in classroom (paper based)
Computer based Assessment held in CBT room.
Feedback to delegates
Arrange resits for next day if required, end of session
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Operational Learning
Time
Trainer Notes
(Explanations,
Questions,
Answers,
Tasks/ Aids
09:00
Prepare room, ensure materials and equipment needed are in place.
Prepare for assessment
Deal with any last minute questions/problems the delegates may have. Consolidate where necessary.
Break
Case study assessment
• The pass mark is 80%.
• If the delegate achieves a standard of 65% - 79% they are entitled to a re-sit.
Feedback
Use this time to feedback to delegates individually. Make arrangements for any delegates that were unsuccessful, next
day or Monday. Delegates who do not meet the standard required for a re-sit have to meet with the Team Leader with
the possibility of an exit interview being conducted.
Lunch
CBT Assessment
Assessment briefing
Trainers should be aware of the CBT The assessment consists of 50 questions. The pass mark is 80%. If the delegate
achieves a standard of 65% - 79% they are entitled to a re-sit. Any delegate failing to meet the re-sit standard must be
interviewed by a manager and a plan of action undertaken, possibly leading to dismissal. The re-sit needs to be taken
the next day, if possible.
Trainers are to ensure that they are aware of the CBT User Guidelines before undertaking any CBT assessment. The
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Operational Learning
Time
Trainer Notes
(Explanations,
Questions,
Answers,
Tasks/ Aids
guidelines are available in the CBT room, Ashfield House. Trainer must complete a Period Performance Information
form for the assessment.
Trainer to read the following to delegates, this can be found in the CBT room.
Trainer to read the intro to CBT assessments in full, this can be found in the CBT room.
1.
Please switch off all mobile telephones and pagers
2.
Is there any reason why any of you should not undertake this assessment?
3.
CBT assessments are being used because they are fair, unbiased and objective
4.
The underpinning knowledge being assessed is relevant to your role
5.
You will not be allowed to leave the room once the assessment has started, other than in exceptional
circumstances
6.
You must know your employee number before starting the assessment
7.
A practice session is available if you want to use it
8.
You can make notes during the assessment but the notes cannot be removed from the room
9.
You may only speak to the trainer during the assessment
10.
If you speak to anyone other than the trainer you may be withdrawn from the assessment
11.
Hold up your hand if you require the trainer’s assistance during the assessment
12.
Has anyone got any questions?
13.
Please read the card in front of you
14.
Has anyone got any questions?
Assessment 75 mins.
Feedback
Use this time to feedback to delegates individually. Make arrangements for any delegates that were unsuccessful, next
day or Monday. Delegates who do not meet the standard required for a re-sit have to meet with the Team Leader with
the possibility of an exit interview being conducted.
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Operational Learning
Time
Trainer Notes
(Explanations,
Questions,
Answers,
Tasks/ Aids
Break
16:00
End of Day 15
• Monday smart plain clothes for court in afternoon
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Document Outline
