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This is an HTML version of an attachment to the Freedom of Information request 'Penalty Fares issued by TfL'.
 
 
 
Course 
notes 
Day 19 
Revenue 
Control 
Inspector 
 
 
 
 
 
 
 
Operational Learning 
Session Objectives: 
 
Materials needed: 
 
•  RCI Law Books 
•  Smith and Keenan's English Law 
•  RRA 1889 and Bylaws 
•  Case Studies folder byelaws/answers 
•  Police and criminal Evidence Act 1984 
 
Group work 
 
Flip chart work 
 
Insert slide from presentation and place slide number underneath 
 
Insert this symbol when there is a link to the valuing time behaviours 
 
Information for the trainer (cell coloured in grey) 
 
 
 
Version 1 October 2009 
 
 
2 
 
Operational Learning 
SESSION  
SUMMARY 
Time Session 
Summary 
09:00  
10:15  
10:30 
 
 
 
13:30  
14:45  
15:00  
16:00  
Version 1 October 2009 
 
 
3 
 
Operational Learning 
 
Time 
Trainer Notes 
Training Aids 
(Explanations, Questions, Answers,  Tasks/ Aids  
(including no.) 
09:00 
Task 
 
•  Send half of delegates to 1st floor soft seating area 
o  Brief delegates that they are RCIs (confirm location etc..) 
•  Other delegates are customers give them a ticket/oyster 
o Customers 
be 
co-operative 
but not too much ie:admit pass/ticket is not theirs 
 
•  Once completed check notebook entry 
•  swap over  
 
 
Break 
 
 
Task 
 
•  Continue with jobs – be more difficult to RCI 
 
Lunch 
 
 
TASK 
 
Write a statement using the MG11 forms. 
 
Hand it to the trainer when you have finished. 
Trainer to check statement against notebook highlights any errors made. 
 
 
Break 
 
16:00 
•  Continue with statements 
 
Version 1 October 2009 
 
 
4 
 
Operational Learning 
Time 
Trainer Notes 
Training Aids 
(Explanations, Questions, Answers,  Tasks/ Aids  
(including no.) 
 
End of Day 19 
 
 
 
Version 1 October 2009 
 
 
5 
 

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