Date: Sun, 13 Dec 2009 01:13:23 +0000
Subject: Freedom of Information request - Number of complaints
From: D Rowland <xxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx>
To: FOI requests at North West Ambulance Service NHS Trust <xxx@xxxx.xxx.xx>

     Dear Sir or Madam,
     
     Under the Freedom of Information Act, I would be grateful if you
     could provide me with details of the number of complaints against
     the North West Ambulance Service for this year, and the last five
     years.
     
     I would like to know how many of those complaints were for personal
     injury, how many of them asserted assault on the part of the
     ambulance service, and the percentage that were settled, either in
     or out of court.
     
     I would also like to know how much money the NWAS has paid out in
     respect of these claims.
     
     Yours faithfully,
     
     D Rowland
     
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