This is an HTML version of an attachment to the Freedom of Information request 'Complains of unfair trading (non delivery of goods)'.
Mr David Reger 
 
By email: 
[FOI #23268 email] 
 
 
Our ref 
IAT/FOIA/73581 
Direct Line 
020 7211 8424 
Date 
26 November 2009 
Email 
[email address] 
 
Dear Mr Reger 
 
Freedom of Information Act Request 2000 – Primemark Consumer Products Ltd 
 
Thank you for your email of 16 November 2009 requesting information relating to 
Primemark Consumer Products Ltd. 
 
We are treating your request for information in accordance with the terms of the Freedom 
of Information Act 2000 (FoIA) and the disclosure provisions of the Enterprise Act 2002 
(EA02). 
 
Unfortunately your request for information about Primemark Consumer Products Ltd is 
exempt from the right of access under the FoIA for the reasons detailed below, and 
therefore I am unable to provide you with the information you have requested. 
 
Complaints information about a business or individual including: whether or not the OFT 
has received any complaints, the details of those complaints, or the number of complaints, 
is exempt under section 44(1)(a) of the FoIA because it is information whose disclosure is 
prohibited under Part 9 of the EA02.   
 
Section 44(1)(a) of the FoIA provides an absolute exemption from disclosure of complaints 
information where the public authority holding it is prohibited by or under any other 
enactment from disclosing that information. Sections 237 and 238 of the EA02 prohibit 
the disclosure of specified information except in very limited circumstances. Specified 
information is information which comes to a public authority in connection with the 
exercise of its functions under the EA02 and other specified legislation. Complaints 
information that is received by the OFT and/or Consumer Direct, including the details or 
the number of complaints about a particular company or trader, is received in the course of 
Office of Fair Trading 
Fleetbank House 
2-6 Salisbury Square 
London EC4Y 8JX 
Switchboard: (020) 7211 8000 
www.oft.gov.uk 
 

the performance of our functions under the EA02 and is therefore subject to the 
exemption on disclosure in Section 44(1)(a) of the FoIA.    
 
The duty under Section 1(1)(a) of the FoIA which states: 
 
‘Any person making a request for information to a public authority is entitled (a) to 
be informed in writing by the public authority whether it holds information of the 
description specified in the request’  
 
oes not a
d
pply by virtue of Section 44(2) of the FoIA which states: 
 
‘The duty to confirm or deny does not arise if the confirmation or denial that would 
have to be given to comply with Section 1(1)(a) of the FoIA would fall within 
Section 44(1)(a-c).’  
 
isclosure under
D
 Part 9 
The Enterprise Act 2002 (Disclosure of Information for Civil Proceedings etc) Order 2007 
which came into effect on 1 October 2007 and which amends Part 9 EA02 referred to 
above does, however, provide a gateway for the disclosure of certain information but only 
for the purposes of civil proceedings in which the person requesting information is a 
consumer in relation to the proceedings. In order to assess the applicability of this 
particular gateway, to allow any disclosure of specified information, we would need strong 
evidence to show that such proceedings are either under way or in contemplation. 
  
peals procedure  
Ap
If you wish to complain about the way in which your request for information has been 
handled, you may seek an internal review by writing to: 
 
The Internal Review Co-ordinator 
Room GS 3 
Office of Fair Trading 
Fleetbank House 
2-6 Salisbury Square 
London 
EC4Y 8JX 
You may alternatively send an e-mail to [email address]  
 


We will deal with your complaint within 25 working days of receipt or, if this is not 
possible, advise you of a date by which we expect to have completed a review of your 
complaint. 
 
If you remain dissatisfied with the OFT's response you have the right to complain to: 
 
The Information Commissioner 
FOI/EIR Complaints Resolution 
Information Commissioner's Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire  
SX9 5AF 
 
Yours sincerely  
  
 
 
 
Mrs P D Shah 
Consumer Direct 
Office of Fair Trading